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Church's Chicken
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Pearland

Church's Chicken

★★★ 3.4 · 100 reseñas

En Church's Chicken de Pearland, te damos la bienvenida a un rincón donde el sabor sureño y el pollo frito crujiente son los protagonistas. Disfruta de nuestras especialidades, desde el pollo tierno y jugoso hasta nuestros sándwiches y alitas, acompañados de guarniciones con un t...

Church's Chicken

Chicken · Pearland

3.4 · 545 avis Google
locations.churchs.com

À propos de Church's Chicken

En Church's Chicken de Pearland, te damos la bienvenida a un rincón donde el sabor sureño y el pollo frito crujiente son los protagonistas. Disfruta de nuestras especialidades, desde el pollo tierno y jugoso hasta nuestros sándwiches y alitas, acompañados de guarniciones con un toque sureño iniguala...

En Church's Chicken de Pearland, te damos la bienvenida a un rincón donde el sabor sureño y el pollo frito crujiente son los protagonistas. Disfruta de nuestras especialidades, desde el pollo tierno y jugoso hasta nuestros sándwiches y alitas, acompañados de guarniciones con un toque sureño inigualable. ¡Ven a vivir una experiencia deliciosa y auténtica en un ambiente acogedor!

Ce que disent les clients de Church's Chicken

Customer experiences are mixed. Some praise fresh, tasty chicken and friendly staff, while others report rude service, incorrect orders, and issues with food quality (undercooked chicken, bad mac & cheese). Spicy chicken availability is inconsistent.

Plats populaires

spicy chicken (4) mac and cheese (4) okra mashed potatoes (3) Smokehouse Chicken combo fried shrimp

Idéal pour

Sur le pouce Locaux

Tip: Check your order before leaving, especially for missing items or correct chicken types. Be aware that spicy chicken may not always be available.

Services

🅿️ Parking 🚗 Delivery Accessible 🍽️ Déjeuner 🌙 Dîner
🎯 Casual 🤫 Quiet 👨‍👩‍👧 Family

Questions fréquentes sur Church's Chicken

Church's Chicken est situé au 7201 W Broadway St, Pearland, TX 77581, Pearland.
Church's Chicken propose une cuisine chicken.
Church's Chicken a des horaires d'ouverture. Consultez son profil pour les horaires à jour.
Church's Chicken propose les services suivants : sur place, à emporter, livraison.
Les plats les plus recommandés chez Church's Chicken selon les avis clients sont : spicy chicken, mac and cheese, okra, mashed potatoes, Smokehouse Chicken combo.
Church's Chicken est idéal pour manger vite, les locaux.
Customer experiences are mixed. Some praise fresh, tasty chicken and friendly staff, while others report rude service, incorrect orders, and issues with food quality (undercooked chicken, bad mac & cheese). Spicy chicken availability is inconsistent.
Check your order before leaving, especially for missing items or correct chicken types. Be aware that spicy chicken may not always be available.
545
Avis

Avis sur Church's Chicken Pearland

3.4
545
5★
36%
4★
19%
3★
15%
2★
9%
1★
21%
Avis (100)
D
Dana M

Everything was good at this location. Polite employees and correct order. We went through the drive thru and had to pull around but our wait wasn't long at all.

A
Aza Jones

Great customer service. We got there a little later than we wanted to, and the lady at the front was so sweet and understanding....AND the food came out hot and fresh. Thank yall

R
Raven S.

Food is always fresh, hot and delicious. The customer service is excellent. Even though it’s fast food the customer service is top notch.

R
Raymond Cruz

Very clean and fast, friendly service!

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Barbara Harris

Great shopping can find what you need. I am not liking all the self checkouts. Older citizens don't like. There are 3 check areas. Too many workers on the floor who can check us out. They are on their phones I have noticed irritates me so much. Some of them employees won't smile and greet. Rude especially if I spend my money here.

T
Terri Pereson

Ordered spicy chicken dinners I was asked if I could wait 15 minutes and they would fry it fresh. Hot and moist definitely the extra step. Always served fresh and stiff is friendly

W
Wendy Mcwashington

Chicken always fresh & hot. Easy to order. Alternate sides easy to select. Friendly service. Never a long wait for drive-thru. Pleasant experience every time visited.

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RICO ANDERS

Wow. Haven't had Churches in a long time. The service was great the cashier suggested one of the specials that allowed me to save more money but got more chicken. Great food, great service.

A
Abraham Sianoya

Best chicken in Texas!

F
Frank

The food was delicious and the staff was very helpful and polite. Thank You 👍

J
Jeff Guice

Chicken was cooked fresh to order. It took a little time to prepare the chicken, but our food was hot, made properly, and delicious. Customer service was good also. Dining room was clean. I would like this location even more if I could order ahead of time on Church's mobile app or website.

R
Raul Velez

Best Church's Texas Chicken that I ever been too. Chicken is always fresh and my wife loves the fried orka. Spicy chicken is the best out there.

C
Christopher Tucker

I went in ordered 2 apple pies. This is my third time going and ordering apple pies and I have to say it was GREAT! Although I had to wait 5 minutes, they had no pies ready but it was certainly worth the wait. The pies were piping hot and had the extra icing as I requested. They also placed the pies in a box also a personal request due to previous times all the icing would be on the paper slit wrapper it originally come in. I must say I was thourgly pleased. Will be going back.

A
AnaMaria Martines

I went today and it was great love the service and love the honey biscuits.

M
Moses Macias

Provided exceptional service. I wanted a particular order and they fulfilled it with no problem with no wait time. I left the Church's on Cullen because of receiving the opposite type of service and glad i made the choice to leave.

T
Tan H

The ladies inside were phenomenal they were working together as a team. I came in on a Wed around the lunch hr & it was nice & clean. My food was made to order it was hot & fresh. I will be returning.

Angel Resident
Angel Resident

I just came back from this location, and brought some chicken home, absolutely amazing nice and crispy. I was craving fried chicken all day, but not just any fried chicken like churches fried chicken I was on my number one go to place. The lady upfront was super nice. I think she was a manager, I am so happy right now , eating my fried chicken. Yum Yum. Thank you churches chicken for making my evening beautiful and delicious.!!

Sheryl Keyworth
Sheryl Keyworth

If you like people watching, then placement and atmosphere is good. I picked up food this time and took it home for me and my husband. Food was good. They had a great deal going on at the time. The food matched the price fairly on this deal. Staff was really friendly. So nice, and took extra care of me while I was there. Would recommend. Need to get you some and check it out.

Tim Palmer
Tim Palmer

The food was fresh, good, and tasty. I had to wait about 30 minutes for spicy chicken and my order was short 1 fried shrimp. But overall I did receive good service and I will be back again.

N
N.K. Hawkins Jr.

Drive thru took a min but the fish sandwich is very underrated. Should make it more than seasonal.

A
Andrew Garza

The food is good. They probably have the best biscuits around, and I love the Jalapeño Cheese Bombers. Their chicken is good, but be prepared for the high price.

R
Raouf Naguib

The team here is very nice. My kids love to come here as a treat after a good sport practice. The chicken is a little undercooked for my taste.

B
Barbara E Haden

The chicken is to tender, hot + juicy. The coleslaw so very fresh + cold. Wonderful combination. Even though I came in the evening I got the unsweetened tea + saved it for the next day.

S
Sheila Lucas

Their meal deals are great value and I like the chicken strips with mashed potatoes and coleslaw. Don't ever get their chicken sandwich. I made that mistake once and their chicken sandwich is very thin all breading no chicken in it. Get the chicken strips or other pieces.

M
Marti Moser

First let me say I don't like to give bad reviews, however it'd been a good while since I'd had my favorite take out chicken. The prices were way out of line, the staff couldn't have been any slower unless they walked backwards and the chicken was cooked to almost burned. I think it was actually fried and when a customer would come in they would refry it. Spent over 60.00. Won't be back

T
Thai Luu

I live down the street and frequent this church's since it's convenient. They're quick too when i need a quick lunch since i work from home. Most of the time I've had a good experience, food is hot and fresh. Every now and then it's a miss and that's why the 4 stars. It's hard to be perfect everytime but they are consistent enough that i come back.

O
Out & About

Staff is helpful and the food is good but - FIX THE FLOOR! My mother in law fell while leaving the restaurant the other day. There has been an issue since the day they opened with a drop off in the floor as you enter or exit the place. I watched numerous people miss a step and almost trip while eating there. They have put tape on the floor and tried placing mats around the area but does not seem to help.

M
Miriam Radkovich

It has been quite a while since I ordered from Church's. The chicken was tasty, crispy, and not greasy. The biscuits are super great. It's my new chicken place. Come by and give them a try.

J Acosta
J Acosta

As expected taste. Location could use some tidying up a bit but otherwise we'll stocked and fast.

Mr. Mccoy
Mr. Mccoy

Stopped by on the way home to pickup something to eat. I drove around the building to see what specials they were offering. I saw they had the Smokehouse Chicken combo for $6. It came with a side of mashed potatoes and a biscuit and was pretty good. I would have given a 5 rating if the team member was a little more pleasant.

Carmen M
Carmen M

Was kind of disappointed tonight with our food, normally everyone is friendly and everything is super fresh, tonight it wasn't my favorite. The mac and cheese is my daughter's favorite, it was hard and crunchy this time.

B
Beatrice Cano

Food ordered was wrong but it was fresh and the workers when we asked for plates and forks were very rude.

S
Stacye Stacye

The staff was cranking out that food, but i still had to wait about 20 minutes for my meal, and my order was wrong. I'm not sure if thats worth not returning though...

H
Henry Renteria

Opened in 2017. Nicely remodeled building. Will lit at night. But, not very clean inside. Noticed grease on the floor near the fryers. Bathroom sink was filthy. For this to be a new location I would not have expected it to be so dirty.

M
Marcos Fuentes

It's Church's. You don't go here if you want the best fried chicken in the world. You only go here for 2 things, greasy fried chicken, and honey butter biscuits. This delivered on that. The place was rather gross and the people there weren't friendly. But again, you don't come here for ambiance.

S
Sujith Jacob

The food is good. But the service is really bad. Every time I go there I spend about $45-60 dollars. Each time I tell them to make sure all the orders are in the bag. Each time something will be missing. Typically we stand at the counter and count before we leave but this time the in-store service was closed and we had to go through the drive-thru to order. As it was cold outside, we didn’t wait to check whether all the orders items were in the bags, but I asked if all items were there and the lady said yes. When we reached home, we were missing an order for large pack of jalapeño bombers. I tried to call them several times but their phones are off hook and could never get connected. I didn’t go back as it was cold. The employees are very careless. Don’t like this kind of attitude. Don’t think this is going to change either. I go there only because I like the food.

D
Davida Bilal

Honestly I just popped in to see what the Tuesday special was. Surprisingly it was a two piece that was hot and tasty with a biscuit. I only wish they could trim the fat from their chicken. I've never been to a location where the chicken wasn't fatty. It has become a normal with this brand. This particular location has to get a better parking lot. Clear lines and boundaries.

A
Alex Rose

Placed a to go order at tgev drive thru. The person taking the order could not hear or understand my order. Went to the window, and it turns out it was a language barrier that was causing the difficulty. The order was mixed up and overcharged for part of the order due to the confusion. Customer service should be handled better.

Nick Hall
Nick Hall

Ran through the drive thru, the okra was excellent but the mac and cheese was disgusting. Mostly grease and cheese and tiny amount of pasta. I've had a lot of mac and cheese and this might have been the worst.

L
LA

The recipes to the chicken has changed its disgusting. And the biscuits are DRY. You have to ask for extra honey on the biscuits. Which the cashier made sure she did. That's the only reason i gave it 2⭐.

L
Lakeba McIntyre

They appeared to be short staffed, the young man was working front counter and drive thru, he couldn't do it all I waited about ten minutes in line, people were coming in there was a order or two before me that he hadn't handed out so I left and went to Popeyes around the corner no wait good customer service and I was visiting from out of town

G
Guylene Artall

We bought grandson chicken tender meal. They charged us for a dinner that cost more than what it was suppose to. Plus we were suppose to have 5 PC's and only had 3. Asked for ranch and ketchup and they gave us none. Then, it comes with a drink and they didn't want to give us the drink without charging us more. I complained to the corporate office and they acted like it was no big deal. Be careful. Check your order.

A
Alex Cravey

Sat at drive thru window 10 minutes to not get my 8 biscuits that came with my tenders. Phone number doesn't even work.

B
Belinda Sanders

Over baked biscuits, chicken lacked seasoning (except salt). The drive-thru window woman lied and told me they served wings! This place ONLY has legs, thighs, and strips! We left the pickup lane to find another fried chicken spot bc we're new to the area. No luck, so we ordered and found out the only sides they had were fries, dirty rice, and mashed potatoes. We were done!

R
Robert

Update 09/21: ordered the 10 for 10 which is now 10.99. Got home to find some chicken well past its prime. Most went into the trash as they were overcooked and held under a heat lamp too long. Not worth going back and will go elsewhere next time. Previous: Store just seems to have had better days..I used the drive thru and food was hot and tasty when I got home about ten minutes later.

D
Dorothy Fisher

Chicken was great the mash potatoes were instant you can taste it, the worst part was the customer service. The woman was blank staring at me the intire time as if she hated me and I was an inconvenience to her I had to repeat myself 3 times before she responded to anything I had said got my order completely wrong I orded a 5 piece and the ticket said 4 then I was given 3 with no sauce went up to the conter and they gave me the bottom of the barrel tiny strips. We sat in to eat and the entire staff kept looking at us like we did something wrong so we left. We will never come back to this location

T
Toya Ur Nubian Queen

Beware they will serve you Pre cooked food, not fresh at all. They cooked the okra right then and there but the main course, the chicken nasty. Now Ive been here before and it was fresh chicken a slight crunch, this time it wasnt busy they had a bunch of chicken sitting a warmer where you would keep sides.. No No

Julie Major
Julie Major

My family and I love to go out to eat and we chose this place after church with some of our church friends. We both ordered the Grande Meal and my friend's family did not get their large fry and the cashier argued with them over a fry. We offered him to come out and look at the meal and locate it, he turned his back then finally gave them their fry. They ordered a large okra and received a very small paper sleeve with maybe 10 small pieces of okra. I would recommend the place allow you access to simple necessities such as napkins and ketchup. When you have to ask the cashier he doesn't have time to be bothered let alone when we asked for sauce for tenders. He ignored my son and another customer interjected and asked for our sauce. I'm a little turned off by this experience and pray it was only a fluke.

K
Kevin A

Bad experience with employee. Food was given to me cold, fried jalapeño bombers not cooked all the way, never given my cup for my meal. When I asked, she gave me one. I proceeded to the soda machine and ice wouldn't come out. I told the girl at the counter and she gave me ice in my cup. I went back to the machine and soda wouldn't come out either. I told the girl at the counter and she then says, "That machine doesn't work" Why would she give me an empty cup for a machine that doesn't work? Why would she let me walk back and forth when she knew the machine was broken?

L
Leona Scott

I've been to this restaurant 4 times. It's always a hassle. Customer service is terrible.

B
Bryan Schaefer

Staff was unfriendly and also the chicken wasn't cooked all the way through it was raw and i bit in to a pretty big sized finger nail that was in my mash potatoes i will never come here again and will not recommend this place to anyone. P.S. I Didint evan bother with taking my food back up there i called and no one seemed ro evan care.

M
Marilyn Moreno

I believe that the employee on duty just now was under the influence, as well as sick! I got extra chicken, no biscuits, and just felt very weird about this location. Also, when I called the online number to speak to someone about it, it went straight to a Spanish-only voicemail. They need to shut this place down.

S
SHAAY Drones

I order food from here all the time and there is always food missing why is it so hard to do your job and not mess over somebody's money.. why hire ppl that don't wanna do they job. I'm disgusted never ordering from here again.

K
Kristen Williams

This is absolutely ridiculous. First, she can't comprehend I needed 2 completely separate orders. Then I get to the window and she gives me the wrong drinks. Then I notice on my receipt she had charged me for 2 meals (not even the 2 meals I ordered). Once the manager came and refunded me, the same girl then gives me the second order with the wrong side. It's 🐓 not 🚀 science?!

K
Kenya Goldsmith Richmond

Told my mother that they couldn't sell her 3 legs. Someone needs to do something about these ridiculous people with no professionalism!

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Gary Hornaday

Worst place ever. Staff not friendly. Staff lazy. I walked in and was asked what I wanted. I told her I wanted to study the menu. She disappeared. Never came back. Rude. A guy took my order. When I got my order I was missing my 2 sides. He said he would bring them to me. I never got them. I went back to the counter and told him I wanted it to go. I will NEVER go back to this location EVER again. People work hard for their money and should get good service when they purchase anything. And not have to put up with JERKS. Today's date is 11/5/17. Time 3:15. P.M.

T
TheOtherOneSpoon

The quality of the food at this location is about as poor as the service, not to mention that they've basically doubled the price of what their menu items used to be. Might be the worst value around. Dont waste your time.

N
Nereo Falcon

We've been there maybe 3 times in a total of 2 years hoping that it would get better but again today December 8th 2019.... the chicken was undercooked and vary over priced. Even the biscuits were undercooked. We'll just have to find another Churches Chickento eat at and pray that they know what they are doing.

d
deja Hill

Just left the drive thru. We ordered some of their lemonade that they promoted before we started our order and they didn't put caps on their beverage bags. So we get in the car, turn out the lot, and both lemonade bags spilled everywhere. Super disappointed.

T
Troy Bell

They can't seam to figure out the difference between white and dark meat. I quit going after ordering all white 2 piece and being charged extra only to get home with dark meat. The last time they even told me that they don't have to give me white meat after charging me for it.

P
Paul Antony

Ordered spicy and received regular. This is the third time and it’s annoying. Just be honest and say you are out rather than giving the wrong item. Please dont order spicy after 7 pm.

S
Syed Ahmad

Why list your place as halal fried chicken when it's not true, drove an hour to get here just for the drive through lady to yell at me. They keep the dining area locked because they are too lazy to clean up after customers. What a joke.

J
JAIME G SANCHEZ

worst service ever almost 30 minutes for have and order Im not lying two slow guys and order wrong when I tried change They said no chicken avaliable really??? I came home with wrong order and no fries on it They are really no customer service never go back ! promise!

C
Chris Pratka

Very disappointing! Ordered regular and received spicy. Employee was clueless when I took back and asked for regular chicken. Finally asked for refund. Incredibly poor service but what should I expect?? Place stinks too!

R
Rubin Flores

We were missing our large Mashed Potatoes from our meal. Had to drive back since Church's number was not a working phone number. Big inconvenience and waste of gas money for mashed potatoes we were supposed to have with our meal. Most places will throw in a pastry to apologize for the inconvenience. Church's asked if I still had the food. Very disappointing.

E
Eric Guthrie

This place is terrible and very shady. She demanded that I give them cash because their credit card machine what's not working told them we did not have any and gave them the card. The card ran almost instantly. Ask for the biggest fried okra they had charged us 8 bucks about and got a very small bag not a family size. I would not think that this place ever again as they seem like they are trying to rob people of their money. To the reply I double checked it is the correct location.

S
Shon Derifield

Ordered 1 10 pack spicy 1 10 pack regular. Only got 18 pieces of chicken total and it was all mixed between two boxes. Plus most of it was so old the oil had solidified in the skin making it soggy and stuck to the boot of box by the time we got home less than two miles from location. Tried to call back and got a message the phone was unable to take calls. It was several hours before closing so tried to call a few nearby locations to get a valid number but not one location answered the calls.

E
E Chandler

The food was terrible. My chicken tenders were so hard that it looked like it was under the heat lamp for hours and it was cold and hard and I ordered spicy and received regular. French fries were cold. The side order of okra was the only thing that was good. I went back and got my money back and they were so ignorant they couldn't refund my money back to my credit card and gave me $7.00 for a 6.99 purchase. I didn't get my tax but I was waiting so long to get my money and didn't want anything else from them. They can keep the change. Help pay for that Church's Chicken education. My chicken sandwich was garbage. I ordered a spicy chicken sandwich and got a regular then that was overcooked. I'll never eat there again. Never.

H
Howard Mena

Never go here! They always say they never have chicken ready or some kind of excuse to make you not want to wait so they don’t have to make your order. Don’t waste your time…. Employees are terrible and need to learn manners

A
Alex Cunha

I can't believe they got rid of their white gravy. I've been eating Church's Chicken for nearly 30 years and this single handedly retired this restaurant for me. I will not be back until they bring back the gravy.

P
Pamela Jones

If I could give it a -0 I would. The service was horrible as if she had some personal problems and took it out on me. The chicken had no taste as if it was boiled. I called the corporate office of this establishment and she acted as if she was so sorry and told me someone would contact me, not. The worst experience ever. They had just opened, so why would people be so mad about going to work. Get another job!!!

D
Darlene K (Dar579)

This churches chicken has good sides except once we gotten extra biscuits and they were rock hard! As far as the chicken, it is not seasoned, very tasteless unless you get spicy which is not good either. And this is only white meat chicken people like me, be prepared to pay extra and barely get any meat off of the chicken at all, I would even say as much as a drum stick! The way they cut their breast meat is the worst I've ever seen. I'm not a girl with a big appetite and 2 pieces won't even fill me up. Everything there is all over priced for bland mediocre food they serve. I have not tried a sandwich so no opinions on that. The absolutely only reason I would ever go back there is it is close to me and if I needed a side in a hurry I would go to buy a large mashed potato and a side of extra gravy. The large potatoes barely have any gravy so if you are feeding people that want brown gravy make sure to buy a side of it! Definitely not the place to spend your money in my opinion!

P
Pamela Forest

It was not a good experience. The people in there act like they do not understand English very well. My husband and I asked for a 2 piece dark. We were given a 2 piece mix. We went back to let them know our order is incorrect. It is a good thing we parked in the parking lot to eat when we realized the order was incorrect. The sad thing is the lady repeated our order back to us several times. However, our order was incorrect. We were told they only sold 2 piece mix. I have been eating Church's chicken since I was a teenager. I have never known Church's not to sell 2 piece dark. We will not be going back there. So, they gave us a 2 piece dark. My husband and I only ate one piece of chicken when we realized the chicken wasn't fresh. WOW!

T
Team Ingram

Ughhh!!! What happened to this place. For the past 6 months anytime we come to this place it feels like we are bothering the entire corporation. The plus size girl that works the drive thru has HORRIBLE customer service skills , along with the skinny young guy who worked the window tonight. He did not offer any please or thank you. He just handed us our food, the card and receipt and shut the window. Please get some people in there with some people skills. Professionalism goes a long way, and so does Google reviews. Let me know when y’all do a clean sweep.

D
Dawn (MysticEagle4)

I got an 8 piece mixed, I don't think there was any breasts in it as I did not see white meat. And I didn't see any wings either. If there was I couldn't tell because there was a ton too much of breading on the chicken. My mom asked for a 5 piece spicy tenders and 2 okra and they didn't even bother offering her the meal which is way cheaper, also it wasnt spicy. I wasn't there so I couldn't correct them. My mom didn't realize till she got home. I wish I never bought churchs chicken it was not worth $34.23 and if I wasn't so hungry I would have taken in back myself. I had to throw away over half of the breading because it was to much. It wasn't all skin, a lot was just batter. Wish I could have my money back. Either way I will not be going to churchs chicken for a long time if ever again. I used to love churchs chicken and now its put me off forever I think. I called and no answer. I still stand by this review and refuse to eat there because it was such a horrible experience. Which is sad because i grew up loving churches chicken

A
Alfonso Perez

Just purchased a 3pc meal and it was the worst fried chicken i have ever had. No flavor and very dry. Also the had no salt/ seasoning. Would not recommend it to anyone.

G
Gaines Andrews

I was the only person in the drive thru.. all I ordered was 2 chicken sandwiches by themselves, I pulled up paid for the food.. then the person at the window walked off.. and I waited for a good 20 minutes before they came back with my food

V
V T (Yella)

Only one of my items was fresh. Fries were soaked in grease. Biscuit were old super hard on one side. The tea tasted very old. We waited for about 20 minutes. Worst experience I've had with fast food in a long time

m
majourpayne

I didn't even get to order food! As soon as I walked in a strong sewage smell hit me. I literally almost threw up! I immediately lost my appetite. Unacceptable!

M
Misty Sherman

Ordered chicken strips with jalapeño bombers and fried okra. Got Mac and cheese and only the top half of a biscuit. I don’t eat Mac and cheese. Very disappointed. This was supposed to be dinner tonight and lunch tomorrow. Throwing it all away.

K
Kayla Simmonds

The floor is uneven and dangerous and was not properly marked, so my grandmother almost fell over in here. I ordered a family meal and discovered later that they only filled up the macaroni cup halfway, and they forgot to give us the 4 biscuits (much to my dismay). I called the number only to get a Spanish voicemail message, which is ridiculous. First of all, a restaurant shouldn't even have a voicemail, because somebody is always there to answer the phone. Secondly, this is America and the country's official language is English; so, if you're going to do business here, then you should cater to the national language. After calling back, I finally got to a real person. I asked to speak to a manager and got the excuse that she didn't know where the manager was, so I proceeded to explain the situation to her. Unfortunately, her accent was so thick that I couldn't understand her, and therefore I could not communicate that they messed up our order efficiently. It was exhausting and, in the end, accomplished absolutely nothing for me. I will not be visiting this locational establishment again. Otherwise, the food was still tasty, as always.

W
Wanda Brown

If you want your business to bring more money to the company you have to have the right personality with good customer service skills not serving cold and old food. Just left there ordering a eight piece family meal only to get home 5 minutes away from the location just to get home to receive cold chicken. If you're not going to service everyone equally you need to close the doors. People I suggest you guys start cooking at home because you're not receiving quality food anymore especially fresh nor hot.

A
A. Brown

Today is May 11, 2024, I would not recommend this place to any human being. I visit this place at 11:50 a.m. I went through the drive-thru and ordered a 3 piece white (spicy) with mashed potatoes and a drink. I got my kids a 5 piece tender with fries and a drink, and I ordered some jalapenos on the side. I’m not sure if the workers understand English or not, but the food was awful. Those people gave me whatever they wanted me to give me. With a little attitude on the side. I got home and distributed the food and noticed none of the food was spicy, the chicken was cold and hard like it’s been just sitting there. I never received mashed potatoes instead I got fried okra. I don't even know how the two sound anything alike. When I bit into the chicken I immediately thought I had Covid 19 no taste at all. Until bit into the jalapeno and realized that my taste was still there and the chicken was just unseasoned. Not even a sprinkle of salt. All for $41.00. I'm so disappointed I wasted my money. Do better.

N
Nicole Marquez

Went throught the drive through. Informed the woman I needed a minute to look at the menu and she was upset. When I pulled up pay she was very short with me and rude. She clearly does not want to be working here and hates people. Why on earth she's in a customer service job is beyond me she should work at a grocery store in nights stocking shelves with the utter disgust she has towards people.

D
DyEasha Branch

Customer service was good but the food itself was not. I received old and I mean very old dry hard chicken. I tried reaching out to let them know but you can not get through. Very unacceptable, I want a refund!

L
Lisa Pratt

Did an online order that dis not come thru to the store for 15 minutes. They were not going to fill my order even though I had a confirmation # and proof it had been paid for. Staff unsure of what to do and was going to turn me away. With a come back tomorrow response. I was livid. The order did come through and I had to wait another 10 minutes, after waiting 15 from the time I placed the online order. NEVER AGAIN!!!!!!!

J
Jenn Pgi

The young lady here at churches chicken in food town parking lot in Pearland refuse to give us fresh chicken implying that she has to give us chicken that’s already up there . What happened to customer service and you wonder why churches are going out of business.

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beste gezicioglu

We ordered some food online but it was not ready on order time. They told me to wait 18 minutes more (exactly) I said I ordered online to have it on time and asked for my money back. She said try to get it back online and walked away. Very low quality behavior for customer service job.

Kassandra Garcia
Kassandra Garcia

Ordered food here and didn’t get OVER HALF THE ITEMS. The food I DID get was not worth the price. Contact phone number for store doesn’t work. If I could give 0 stars I would. Spend your $ literally ANYWHERE ELSE.

Brandi S.
Brandi S.

Food was good, Mac is never good so not sure why I try each time and we asked for no gravy on mashpotatoes but got it anyway. Received way more per box than ordered but one was very rude at window.

Tamron Shores
Tamron Shores

The hispanic lady at the window was rude she came to the window laughing told me the price took my money still laughing an closed the window then came back talking in spanish never told me thankyou no customer service i got the vibe i wasnt the right ethnicity honestly i wont be returning

Bri
Bri

The chicken and food here is horrible. This is the 2nd time I got undercooked chicken. The 1st time the batter was not cooked all the way through. It was disgusting mush. This time the chicken again was not cooked all the way through... batter was not cooked and the chicken had blood not cooked all the way through. It was inedible... I had to stop eating. Never going here again. They didn't even want to refund either. I definitely do not recommend. I'm going back to Popeyes. Popeyes is always better.

Veronica Jimenez
Veronica Jimenez

The employees & manager here are extremely rude and have zero customer service skills. I was asked "what do you want" with a mad look on her face. I would say she might be having a bad day but I work in the area so I visit often. The employees and atmosphere is the same rudeness every time. They seem as if they are miserable working for Churches Chicken. They speak to each other and about the customers looks in Spanish, which I speak Spanish and understood what they were saying. How can managers & employees do this? How is their behavior acceptable by the Churches Chicken franchise? Today they were handling food with their hands, no gloves, hair not even pulled back or in a net. They were also dressed dirty and with wrinkles as if they woke up and just went to work. Not very professional and they represent the franchise poorly. This Churches location is disgusting on so many levels. If I could give zero stars, I would.

Moon Bunny
Moon Bunny

If you love getting the wrong food, being ignored by rude staff, and watching roaches roam freely, then congratulations — you’ve found your paradise. The manager clearly went to the “I don’t care” school of customer service. Eat here if you’re feeling lucky (and have a strong stomach).

Alexander Stodola
Alexander Stodola

One of the worst experiences I have had at a fast food place. Showed up at 5pm and was only one in lobby. Ordered a 16 mixed family meal. I was in a hurry and did not check my order. - our family fry was a child's bag size - our mixed chicken was all dark - the mashed potatoes was basically all gravy - the mac and cheese had no lid on and went all over the bag - no biscuits at all. Was supposed to be 8 A terrible experience NOT worth the time money.

Jake Anderson
Jake Anderson

They never have spicy chicken available I was told by the manager that they never drop spicy chicken often like they do the regular chicken that sounds like a lie! Then they wanted to give me only the 3 pieces of white chicken spicy they had and the 10 regular and still want to charge me for the mix. Terrible service and the chicken was terrible 🤦🏾‍♂️ 3.5 stars is a Lie if you go down and check the reviews, you will see more one stars than ever so don’t let that fool you like it did me, I’m telling you now you better goto a different church’s..

Kimberly Howard
Kimberly Howard

August 11, 2024 Ridiculous ....never again!!! Do Not Go To This Location!!!!!! The people are rude! I asked for the manager. The girl claimed she wasn't there, but she was there when I asked for fresh chicken earlier. They told to come back in 30 minutes. No problem I did. Then the girl said I didn't pay for it. She didnt ask me to before driving off.and I waited 30 minutes for the chicken. Whether this location is privately owned or owned by corporate, they need retraining, or you need to clear house and new people. Utterly ridiculous. The girl claims she didn't see me when I was parked in front in handicap. Also she refused to get her manager. That's what the manager is for, to deal with issues. Horrible service, and refused to give her name or the managers name. The more I think about it the more upset I get.

steph Tikki
steph Tikki

Really disappointed in churches services lately this location I ordered nearly 50.00 of food (yes I could have cooked). I didn't get the correct pieces of chicken she had to exchange that so longer wait. The chicken was cold the orka not fresh. I ordered 2 orders bomber and they only put 14 and she was like 18 comes in the order and she was like really just 4 I'm like yeah I paid for it. Don't y'all want the exchange change?? Then I ordered 2 meals the 3 pieces and I didn't get my mash potatoes just because I ordered 2 additional mash they tried to not put any for the meal. My family loves churches and seen that there closing down and I see why the customer service staff are not wearing hair nets and no gloves. Just because your busy doesn't mean you have a** your job.

Ash Mcdade
Ash Mcdade

Haven’t been to too many places since I’ve gotten here but this is by far the worst. The food was not fresh when it arrived and it looks old. The mashed potatoes tasted moldy and I didn’t even know that was possible (ordered Mac n cheese). The chicken was not spicy as specifically ordered and no condiments were given. Just poor service all around, skip this location. Edit for the owner: This was the location and the order was placed through Grubhub. I am not driving and will not be able to bring the food back since it is now trash. Thanks anyway. I won’t be going back. I read the other reviews and people have complained about not getting spicy chicken when ordered multiple times from this location. That’s horrible.

chris herron
chris herron

I was hoping that the numerous negative reviews were some how not true. They were spot on. This location is horrible and I can see why the parking lot was empty. I stopped in to try out the new spicy honey bites but got NO response from the drive through intercom. (Should have taken that as a sign and left). I go inside and there is one young lady helping someone at the counter. After a few minutes I see the drive through guy with the headset appear magically. Anyway, I ask her for the new item and she acted like I ordered a Big mac. After talking to who I guess was the manager on duty, she said yes. I ordered the 20 piece and another 2 leg combo. My bites were SUPER DRY with not a hint of honey. The 2 leg combo was about the same and the chicken seemed old. I hope that the owner reads this and now understands why the profits are down.

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Informations sur Church's Chicken

Comment s'y rendre

7201 W Broadway St, Pearland, TX 77581

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Church's Chicken
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Points forts

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Nombreux avis
545 avis
💰
Économique
Niveau de prix
👨‍🍳
chicken
Type de cuisine

Services

🍽️ Déjeuner
🍾 Dîner
🍰 Desserts
🥡 À Emporter
🚚 Livraison
🍴 Sur Place

Options de restauration

🍽️ Sur Place
🥡 À Emporter
🚚 Livraison

Infos Restaurant

Statut
Vérifié par le propriétaire
🕐 Horario Hoy
10:30AM-10PM
Note
3.4/5
💬 Avis
545
💰 Niveau de prix
$
⏱️ Visite typique
People typically spend 10 min here
📞 Téléphone
+1 832-853-7189
🌐 Site web
locations.churchs.com
📋 Menu
Voir le Menu

Équipements

🅿️ Parking
Accessible en fauteuil roulant
🚻 Toilettes
💳 Cartes de crédit
📱 Paiements mobiles
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Emplacement

7201 W Broadway St, Pearland, TX 77581

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