Juan Lima

We came here after eating at a nearby BBQ restaurant since we needed to liven up. We ordered a dessert, double espresso, and a cappuccino to stay. A good-sized dining area, and you get to relax in a cool and inviting atmosphere. The waitress added the previous customer's order onto my order??? Luckily, I spotted the price difference in the credit receipt, and she paid me back quickly with cash.

+1

Doris Love

I’ve been here twice so far. The environment is clean and cozy. Presentation and display of food is nice. The lady at the register has been super sweet both times and took my numerous orders well. I was with my children the second time, so I went to the register multiple times. She’s very organized and attentive. •Their sandwiches are really good (not pictured, I had them on my first time coming here, which I didn’t take pictures of) and you can ask for it to be warmed/toasted, though I ate mine cold (not their fault, I didn’t ask). •Their Frappes are really good. This time I had a caramel one but so far my favorite of theirs is cookies and cream. It’s very smooth and not overwhelming. •The macarons are good too, just super high on the calories and sugar for a single one though. My Cons about this place are that some, not all, but some items don’t have a date listed on them. •These chocolate chip cookies seemed a bit stale so I’m not sure how long these in particular were sitting out, but that’s on me for grabbing and not checking/asking. I noticed some of their breads, cookies, and sandwiches are hard to tell if they were baked fresh or have been sitting for a while. You’ll only know upon taste/asking. Lastly, I feel it’s a bit overpriced. Close to $7 - $8 for the frappe alone. I spent close to $80 for about 7 items on the menu 🫤. I want to like this place a lot, this place has huge potential it just needs a bit more improvement with maintaining freshness, especially for the prices asked. Willing to give it another shot at some point though.

+2

sabrina liew

Great place for some shaved ice. I came in and ordered a green tea shaved ice. I didn’t get an ice cream scoop like the pictures show but it was okay. It’s definitely refreshing and i love the toppings they put with the mochis.

Eun K.

This is the place that sells the most delicious red bean shaved ice in town. I ate bubble tea shaved ice. It was so delicious, but the air conditioner didn't work so it was too hot and the shaved ice melted too quickly.

Chris Cintron

This place not only outlasted nearly every shaved ice cream spot in Flushing, it also outlasted the pandemic. There's a reason for that, and it lies in the service, and quality of its selections. My only minor complaint is that the floors were being mopped while enjoying ice cream - not exactly a pleasant mix of breathing in Pine Sol at the same time you're eating 😬 🍧 🧹

Vinson Tang

Came here for dessert after eating Korean bbq meat by. This neighborhood is pretty much all Korean restaurants and Cafes, and it was kinda funny when we walked in, everyone sitting inside were Korean senior citizens! We ordered the strawberry ice flakes, which is like shaved ice, with a scoop of ice cream, and had these red balls that looked like salmon roe, but were really strawberry flavored and popped in your mouth. Very unique interesting textures and refreshing. My friend also ordered a banana bread and it was kinda dry.

Peony Chang

Cool cafe with great coffee. I got their iced latte twice. We also got the green tea bingsoo which was amazing. I like their small library in the back; some good reads if you need to pass the time. Just wish they had better food options.

Hsin Yi Wei

We visited Coffee Factory a few years ago and their shaved ice bowl impressed us so much. The decor was simple, clean and bright. The outdoor dining is currently available with lots of tables. There is a great variety of options on their menu and they also serve desserts and pastries which looked not so great. The staff was cool and reluctant. Our matcha shaved ice was missing the ice cream on top but we didn’t want to waste time for argument. The ice bowl was delicious especially for the matcha which was not too sweet and had a great balance with other ingredients.

+4

They are very rude. With so many coffee shops in flushing to choose from, you couldnt pay me to return here. Its almost like the coffee shops in this particular area are competing to be the worst possible coffee shop. Coffee is over priced. Tastes like hot water. Staff does not want to help, at all. And I get the sense this mind set comes from the top. The lady that seems to own the coffee shop should not have any sort of customer facing role because she is simply awful to communicate with. I genuinely feel bad for the employees. Better butter coffee is a few blocks away, is new, and actually wants your business. Dont waste your time here.

lindsay wells

It was a very bad experience. The service staff at this store were extremely rude! My friend and I ordered ten cups of coffee, a bunch of bread and snacks here. We spent over a hundred dollars. When we went to the front desk to ask for two more cups of ice, the staff there said each cup would cost 1.9 dollars. （over 4 dollars for 2 cups of ice!!?) This is something we simply can't understand. Their attitude was very bad; they didn't greet us, they weren't polite. We will definitely not visit this store again.

Personalaccount

Officially done with the Coffee Factory. I’ve been going to this place for 2–3 years, but it’s gotten completely absurd. The coffee tastes like hot water, they removed the outlets so customers can’t charge their laptops for no clear reason, and while some of the staff are rude, the owner is just straight-up mean. I used to love the atmosphere and how chill the café was, but today was my last visit. On multiple occasions, I’ve asked the owner for a straw and she would either scoff or give me a nasty grin. If you check the other reviews, she already has a bad reputation and clearly gets defensive and pissy about it. I’ll go as far as to say she looks down on people who aren’t wealthy. Let me explain: this part of Flushing has a lot of upper-middle-class to wealthy customers, and you can visibly see how her attitude shifts. She’s kind and caring toward customers who look rich, but cold and rude to everyone else. It honestly makes me wonder if she removed the outlets so she wouldn’t “lose” her wealthier customers, almost like she doesn’t want people staying too long unless they fit a certain image. So if you're a student, this ain't the place to study trust me. The workers from years prior super nice! Some of the workers will just judge you the second you reach the counter. Literally go to any other Coffee establishments! Coffee Monster and coffle house is miles ahead and are super nice.