Wingstop

The Louisiana rub and garlic parmesan boneless wings were good. We also tired the cajun tenders, fried and corm.

Coke formula on soda machine was off. Hot honey rub is amazing and glad is here to stay! Asking for extra crispy is my go to on the bone in wings bc it makes the flavor 2x as good!

Store is great with good food. But, one employee makes all the difference, Reuben. He has great service and attitude, we appreciate you very much!

I occasionally eat here and the service is usually exceptional. But this time was a little different, in a good way thanks to a kind employee named Grace . I ordered a 20pc wings extra crispy and everything looked great per my order instructions, but one of the wing sauce was incorrect. So I call to let her know and try to get it corrected. I explained my situation and to my surprise she was very polite and helpful. She explained to me what happened and replaced my order with no problems even offered me a drink while waiting. Thank you Grace, you made my visit 💯× better.

Man I sure do love me some 🪽 wings. And this 🪽Stop is very good tasting 😋. Shout out to Mr Ruben. He made sure me and my family had a great experience. He went above and Beyond. Thank you Mr Ruben! I highly recommend this place for everyone!

Rick Garcia

Man I sure do love me some 🪽 wings. And this 🪽Stop is very good tasting 😋. Shout out to Mr Ruben. He made sure me and my family had a great experience. He went above and Beyond. Thank you Mr Ruben! I highly recommend this place for everyone!

Urax Sørensen

Store is great with good food. But, one employee makes all the difference, Reuben. He has great service and attitude, we appreciate you very much!

Osman Wu

Coke formula on soda machine was off. Hot honey rub is amazing and glad is here to stay! Asking for extra crispy is my go to on the bone in wings bc it makes the flavor 2x as good!

James Grantham

I occasionally eat here and the service is usually exceptional. But this time was a little different, in a good way thanks to a kind employee named Grace . I ordered a 20pc wings extra crispy and everything looked great per my order instructions, but one of the wing sauce was incorrect. So I call to let her know and try to get it corrected. I explained my situation and to my surprise she was very polite and helpful. She explained to me what happened and replaced my order with no problems even offered me a drink while waiting. Thank you Grace, you made my visit 💯× better.

I have had fries issues every now and then where I get less then what I paid for or not the right seasoning but it's good overall. People during the week are much better albut weekends I don't have very good experience. My order was lost then and I just sat there waiting. I had it finally I asked and when I got it and went to work, it didn't have the right seasoning. I didn't want to go back and have season put on cold fries. Weekdays I never have issues.

Foods are great most of the time. Sometimes it seems to be overcooked or re-cooked. Staff, again, most of the time are friendly. Once in awhile, you will run across one that seems do not care or want to make the customers happy. But I supposed that due to working at the fast food restaurant, where the pay is not that great.

Very good food. I rate it a 4 only because I usually go at night and I feel rushed when eating. the employees start cleaning the floor and picking up the chairs making a lot of noise, I guess is their way of saying theyre abt to close even though there's at least ten more minutes left and even though they have to wait for the customer to finish eating. Other than that, very good food and the employees are nice (just when it comes to closing they seem to want to get out of there asap lol)

We’ve eaten here numerous times and never had any issue with our order, until I had time to read the reviews while waiting 15 minutes for our order. I couldn’t relate to all those missed orders until tonight. They messed up one of our seasonings on our phone order. Not too big a deal, I’ll eat just about any flavor. This incompetency may turn others away. I did notice the workers in the back don’t use gloves to prepare food. It seems like this should be required by health inspector. Service was fair. The lady at counter wasn’t rude, but not overly friendly either. Food was warm when we got it home. Fries are really good. Veggies were crisp. Overall, this place has been consistently good, so I’m sure we’ll be back, sometime, mostly because Sachse doesn’t offer many options.

The food is always good. However, it's a little difficult to understand the folks on the phone. My order is usually correct, nonetheless. I've had a couple issues with pickup taking forever after I've arrived. The wait time to receive the food in general is pretty long. Overall, not a bad experience.

Always will have delicious wings, and it is a classic for me, friends, and family. Although the wait times are kinda long but that’s how I know they are cooking up my wings FRESH. One problem I have though is the workers. Most of the time they are really nice but at other times I feel like they are judging me.

Kathrax Nirvana

Always will have delicious wings, and it is a classic for me, friends, and family. Although the wait times are kinda long but that’s how I know they are cooking up my wings FRESH. One problem I have though is the workers. Most of the time they are really nice but at other times I feel like they are judging me.

Chad Carter

We’ve eaten here numerous times and never had any issue with our order, until I had time to read the reviews while waiting 15 minutes for our order. I couldn’t relate to all those missed orders until tonight. They messed up one of our seasonings on our phone order. Not too big a deal, I’ll eat just about any flavor. This incompetency may turn others away. I did notice the workers in the back don’t use gloves to prepare food. It seems like this should be required by health inspector. Service was fair. The lady at counter wasn’t rude, but not overly friendly either. Food was warm when we got it home. Fries are really good. Veggies were crisp. Overall, this place has been consistently good, so I’m sure we’ll be back, sometime, mostly because Sachse doesn’t offer many options.

Taylor Buchanan

The food is always good. However, it's a little difficult to understand the folks on the phone. My order is usually correct, nonetheless. I've had a couple issues with pickup taking forever after I've arrived. The wait time to receive the food in general is pretty long. Overall, not a bad experience.

Good food, but the service is always meh as I always have to wait an extraordinary long time for my food even if I order in advance. But the food is always good, and made well so no major complaints at the end of the day from this location.

Bonnie Patterson

Received a piece of gristle on one of the 2 for $2 chicken tenders. I don’t know if I’ll come back. This is the first time in 15 years I got a piece like that. Usually great but now I don’t think I can do the tenders anymore

Received a piece of gristle on one of the 2 for $2 chicken tenders. I don’t know if I’ll come back. This is the first time in 15 years I got a piece like that. Usually great but now I don’t think I can do the tenders anymore

Food 5 star. Atmosphere 4 star. I'm giving a 3 star because they did not include an item in my order.

Food was ok. I paid 50$ for delivery of two combos. Garlic parmesean was sprinkles of the parmesean. No sauce. Its dry. The wylie location is the best wingstop. Wish i could post a photo of this but cant see how. Im hungry and paid 50$ so ill eat it. Always pick the wylie location

Vibol Am

Food 5 star. Atmosphere 4 star. I'm giving a 3 star because they did not include an item in my order.

So not sure what happened to this location and in the past I’ve never had a problem. This time the lemon pepper wings were over seasoned and the original hot were not cooked enough, some wings cold to the touch. The fries were under cooked and I had to heat everything up in the toaster over even though I went straight home. About a 5 min drive. Not sure I will go back. This was a Monday evening around 530 so it wasn’t that busy.

Little below the average wing stop. Messed up flavors, soggy fries and I guess an Arnold Palmer was just too much to ask for so I got 3 sweet teas instead of 3 arnold palmers ... even though she repeated the order to me then went to go get the drinks. All of my tenders are the same flavor ... Disappointed

The overall food experience was good. WARNING!!!!! If you order online check your order once in checkout. The selections are so close together you might order the wrong items... Fair warning, Ordering from the website, It's let me be nice.... Not so good

I love wingstop but the only problem I'm having is being put on hold for a very very long time. Twice I have been put on hold for about 15 minutes or more. I understand when things get busy but I've been to wingstop numerous of time and I know that it doesn't take that long to take an order and get back to a call.

Idk what it is about this location. But they mess up my order every time. Bone in when I ordered boneless, or vise versa. Barely any sauce or seasonings on the wings themselves. Doesn't give the dipping sauces that I paid for either. I should know better before I drive off to check the food, though.

Jenn Butler

Idk what it is about this location. But they mess up my order every time. Bone in when I ordered boneless, or vise versa. Barely any sauce or seasonings on the wings themselves. Doesn't give the dipping sauces that I paid for either. I should know better before I drive off to check the food, though.

Food is never ready on time, they also do not start your order until you arrive in the store. (This is even after waiting for the 15-21 minutes the app quotes you). We have given them 6 different chances, and they fail everytime. They also never clean their grease so the food is swimming in dirty grease and then tastes like grease and it just drips grease while you are eating it. Their chicken sandwhiches are always overcooked as well. 90% of the staff should be fired, new management needs to take over this location. Goto the Rockwall location, that location is always bussin bussin.

We went here since it is just steps away from the taekwondo and the 4 flavors we ordered that were boneless were too salty and they missed one of the flavor we ordered as well.

Called to make an order twice. Each time as soon as I said I wanted to do a mix and match order, they told me to hold. The second time I wanted to see how long it would take them to get back on the phone but I gave up after 10 minutes. I called back a third time asking to speaking to the shift leader and was told he would need a translator because he doesn’t speak English. Someone from corporate needs to come to this store to train the employees.

The employee that took my order was disrespectful and not paying attention to what I ordered. my entire order was not there, and it was overcooked a little bit

My experience was terrible!!! The women who took my order was named Aliyah (light brown curly hair) she gave me a very hard time placing my order over the phone! And once I arrived to pay she shouted at me serval times saying NO OTHER BLACK PERSON HAS HAD A PROBLEM BUT YOU… all because I suggested that she should aware customers over the phone that they don’t accept large bills. She should be fired!

They were horrible. I ordered wings, fries and some veggies, but when I got my meal they gave me only veggies and wings! I let that past, but when I ordered again today they forgot again! I think they need to work on putting effort into customer meals, because I would hate for someone else who has to go through this incident. I love their food, but this is my final straw. If you are reading this, I would highly advise you to check what you got was right. This ruined my day.

This must be the worst Wingstop location. This is not the first time we have had trouble with our order. I ordered online yesterday for an Oscar party we were giving tonight. When we got there to pick them up they said they did not have the order even though we had conformation. No apology. When we got home they gave us the wrong dips. Sad since the menu is not that extensive. No more. Next time we will order from Buffalo Wild Wings.

TLDR; Was waiting 40 minutes in store for food that was called ahead for and it was sitting on a shelf getting stale. Called ahead for food to be ready by 6:15, arrived a little early at 6:05. Paid for the order, got my drinks, and sat down to wait for my name to be called. I noticed several other people getting their orders. Employee sat the food on the counter and called their name. Its now 6:45 and I realize that there were people who defintely ordered after me getting their food. I was paying attention but never heard my name or saw them set food on the counter that nobody picked up, so I ask an employee to check for my food and it had been sitting on a back shelf. I open it up and the fries are stale, wings are kind of warm. I ask how long it had been sitting back there and didnt get a response. I had been waiting for about 40 minutes, it must have been back there for a while. I ask for new fries and receive them. Im really thinking that Id rather just have my money back, but my wife was waiting on me to bring dinner so waiting for a new order didn't sound appealing. I wouldn't have minded so much, but the employee just had this attitude as if I was being a little absurd, as if she thought I just wasn't playing attention when my name was called. If they did call it, I didn't hear it and I was sitting right near the counter watching other people get their food.

The manager/manager on duty was very rude. Was handed the wrong order initially and brought it back. Manager proceeded to hand over another order to me prior to saying the name then said the name when I reached for it which was incorrect again. She had the audacity to tell me to wait for the correct name when she was the one that said the wrong name to begin with. Manager continued to argue that she did not say the wrong name on the first order. Tammy and Sean do not sound the same. The rest of the staff was apologetic once the manager left.

Dont get me wrong . The food was great . However, trying to get my order straight and still wrong makes me not want to go back. I simply asked for a 10 piece all flats bone in extra parmigian wings . Just wings . I got asked to pay almost 17.00 . I inquire and Samantha tells me you cant get a 10 piece just wings so she charged me for 8 piece and 2 extra wings on the side. Of course the menu board doesnt show this . I respond ok I wasnt aware lets go ahead and change it to a full 10 piece combo then and w an extra ranch since its cheaper this way w more food . Simple enough . I pay and look at the receipt and im up charged for a large drink but given a small cup . I asked for all flats twice and had to remind her which resulted in her running to the kitchen to tell them and she verbally tells me extra lemon pepper. The order gets prepared and I look in the to go bag and no extra ranch that I paid for. I have to ask for it . I then get home to eat and they only gave me 7 wings. I call to discuss and im told there is no manager there they will take a message . Im still waiting on that call . Not happy w wing stop tonight !!

Waited 20 minutes for a pickup order that was just sitting on the counter. Stood there and was completely ignored while my food got cold. Was completely cold when they finally gave it to me. Never had an experience like this at any Wingstop. Will not be back.

STANDING ADOUND TALKING ABOUT NOTHING WHEN PEOPLE ARE CALLING TO ORDER THEY DONT ANSWER!!!

Placed an online order and was missing wings and ranch fries tasted nasty overall terrible experience

Ordered family order 7/16/17 - received 18 wing & 6 drums- not exactly a family meal portion of chicken. Ordered baked beans - LESS THAN 25 beans in "family order"!- the rest all juice.- posted photos of this family " deal" on face book - a total waste of $35 .... It's Bush's fried chicken for my family from now on.

This is the worst service that I ‘ve experienced; l did place an order in my way back home from work it was super bowl Sunday and l understand that they were going to be busy I put my order at 5:20pm the guy who was taking my order told me that my order would be ready by 7 pm and l did agree. I called back them about 6:40 pm to check if my order was ready to pick up and the lady who answered phone was so rude and asked me ;at what time we told you that your order would be ready? And l asnswered the guy told me by 7pm but I just checking in case that you have this ready I can pick that up and she responded if we told you at 7pm it will be ready by 7pm and right after she hang up. At 7pm went to the Sachse location to pick up my order and the young girl who was in pick up orders asked my name, she looked at the computer and repeated my order and than she said the total amount I gave to her my card did the transacción and then after that l singed the cc check she told me that my order will be ready in 30 more minutes.

I don't know if they ran out of sauce, but the wings are dry. Or is the budget low?

We placed our order at 4:45 for a pickup time at 5:15. We got there right at 5:15 and my husband had to wait 10+ mins for our order because the chef only started making our order when we got there (husband saw this). There was only one person in the back working with 4-5 other people just standing around, the employee at the cash register was on her phone the entire time with it plugged in charging. The order should have been already ready for pickup when we got there. Not coming back to this location.

Ordered food for delivery twice and the orders have been incomplete. It's not a driver issue, it's the store. When we called to find out how to resolve this on the second time we requested a refund. We're told they'll talk to a manager and that it'll take 3-5 days and to call back if we don't see the refund and she starts to hang up. When asked to speak to the supervisor or manager we were left on hold for several minutes only for the same person to come back and say "the manager is busy in the back". Customer service sucks. How are you too busy to provide decent customer service?

Such a hit or miss place now. Not sure if the cooks are different or not. My wings aren’t done, hardly any lemon pepper seasoning or buffalo sauce on the wings. The bottom of my wing box is filled with of grease. Fries aren’t well done like I request. I use to live this place.

Lady over the phone had a terrible attitude and hung up on me. What a great way to ruin someone’s experience!

The food was pretty good, and it came out at a reasonable time. But these people working the front are not considerate. They were texting while people were ordering food and listening to music on their AirPods. The cashier left to go meet someone outside while the customers were trying to order. I would suggest they stop using AirPods while working the cashier.

This place is so disgusting! So dirty! There is no way they have passed an inspection. I hate that, cause the food is good, but I will not be back until theu clean up there act.

Javier Avila

I don't know if they ran out of sauce, but the wings are dry. Or is the budget low?

Ant

Lady over the phone had a terrible attitude and hung up on me. What a great way to ruin someone’s experience!

Amy Viloria

We placed our order at 4:45 for a pickup time at 5:15. We got there right at 5:15 and my husband had to wait 10+ mins for our order because the chef only started making our order when we got there (husband saw this). There was only one person in the back working with 4-5 other people just standing around, the employee at the cash register was on her phone the entire time with it plugged in charging. The order should have been already ready for pickup when we got there. Not coming back to this location.

crissie balicki

This place is so disgusting! So dirty! There is no way they have passed an inspection. I hate that, cause the food is good, but I will not be back until theu clean up there act.

Kim

Ordered food for delivery twice and the orders have been incomplete. It's not a driver issue, it's the store. When we called to find out how to resolve this on the second time we requested a refund. We're told they'll talk to a manager and that it'll take 3-5 days and to call back if we don't see the refund and she starts to hang up. When asked to speak to the supervisor or manager we were left on hold for several minutes only for the same person to come back and say "the manager is busy in the back". Customer service sucks. How are you too busy to provide decent customer service?

Alan Beauregaurd

Such a hit or miss place now. Not sure if the cooks are different or not. My wings aren’t done, hardly any lemon pepper seasoning or buffalo sauce on the wings. The bottom of my wing box is filled with of grease. Fries aren’t well done like I request. I use to live this place.

Albert Rodriguez

The food was pretty good, and it came out at a reasonable time. But these people working the front are not considerate. They were texting while people were ordering food and listening to music on their AirPods. The cashier left to go meet someone outside while the customers were trying to order. I would suggest they stop using AirPods while working the cashier.

Ryan W

Food is never ready on time, they also do not start your order until you arrive in the store. (This is even after waiting for the 15-21 minutes the app quotes you). We have given them 6 different chances, and they fail everytime. They also never clean their grease so the food is swimming in dirty grease and then tastes like grease and it just drips grease while you are eating it. Their chicken sandwhiches are always overcooked as well. 90% of the staff should be fired, new management needs to take over this location. Goto the Rockwall location, that location is always bussin bussin.