Fabio Mirone

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Massimo D'Agostino

The location isn't exactly easy to find, even though there's a small parking lot in front. I've only tried the whole wheat croissant and coffee, which didn't disappoint. The decor is cute and bright. I'll definitely be back to try the Polacca Aversana.

+7

Sempre cortesi e ho sempre trovato dolci buoni. Il proprietario è un vero signore e sa trattare la clientela 👍🏻...quando compriamo i dolci e le polacche ci offre sempre il caffè.Onestamente ci torniamo sempre volentieri.

i dolci saranno anche buoni ma i prezzi sono esagerati, due caffè e un maritozzo sono venuti 10,50 €

Bia_cim

The café certainly has a wide variety of desserts, and they're often delicious, but this time I was very disappointed. I ordered two, one of which cost a whopping €4 (an exorbitant price for a breakfast treat, especially considering it's neither a tourist area nor a high-end pastry shop). Unfortunately, that dessert, besides being incredibly expensive, was also inedible: the cream inside was sour. A truly awful experience, which is a shame because the selection is extensive, but the high prices and the subpar quality ruin everything.

Hilary

The desserts are good and worth it, while the savory options are less impressive. Unfortunately, however, there were some aspects that made my experience less positive: on some visits, I noticed discrepancies between the prices listed and those requested upon receipt. Furthermore, I wasn't always given a receipt. I've personally encountered these situations on several occasions and, in my opinion, they undermine transparency and customer trust. It's a shame, because with quality products, more attention to these details would make a pastry shop truly worthy.

Andre

Good value for money for aperitifs: the deli is very good, but I'd improve the Spritz. The pastries aren't bad; the desserts are good, but not enough to justify the price. Recommended more as a bar than a pastry shop!

+3

Per quanto riguarda i dolci buona qualità , non eccellenti, pecca molto grande il proprietario, molto arrogante con i suoi dipendenti. Ci ha rovinato il nostro momento” polacca” con la sua ansia e arroganza nei confronti dei suoi dipendenti.

Federica Giaquinto

We decided to celebrate at this bar because we were intrigued by the packages they often offer, so we decided to give it a try. It was a Saturday night, and we were informed of a €5 surcharge per person, as they claim they waive some admissions on weekends due to parties. We found ourselves in a small room with two other birthday parties, so cramped that no one could get up without getting in the way of the others. In total, we paid enough to go out for a pizza and be much fuller. The aperitif, despite being told there would be "many things" in terms of appetizers, was very limited: only Parisian pizza, mini margherita pizzas, and French fries. We were disappointed, and unless it's just a quick aperitif, we wouldn't recommend it for celebrating a birthday or an event. RESPONSE TO THE OWNER'S COMMENT: Running a business open to the public also involves engaging with differing opinions, which may or may not be positive, and which simply reflect the customers' personal experience. This published review is intended solely for this purpose: to share our experience, without any intention of being polemical or offensive. Regarding the specific experience described, our table was served with French fries, Parisian fries, and mini pizzas. Other trays, intended for other birthday parties in the same room, also included fritters and croquettes, which we never received, despite having chosen the €25 menu that included a first course. I should also point out that the total cost was not €150, but rather a higher total than indicated in your response. Beyond the price, which can vary depending on your choices, we also wanted to highlight the comfort and organization of the room: with numerous birthday parties attending at the same time, space was extremely limited, to the point that getting up from the table became difficult without hindering waiters or other guests. Rather than attacking customers who chose your restaurant and freely expressed their opinions, it would be desirable to consider criticism as a useful tool for continuously improving the service offered. Every observation, especially when it stems from real experience, can represent an opportunity for growth and reflection. Running a business open to the public also means welcoming feedback as a learning opportunity, without taking it personally.

Anna Petrillo

The place is really cute and charming, and the desserts are the same. We had a tart at Bueno, and it was good. But as for the service, it was zero for me. Before ordering the tart, I headed to the counter because a waiter told me that to choose the desserts, you had to decide at the counter. So I did. Another waiter, a bit older, told me that I should have gone and sat down and waited for his colleague, so I told him that I was told to go to the counter, and he, quite arrogantly, replied, "Hey, you've chosen? Now go sit down." I was truly speechless. Bottom line? I wouldn't recommend it. There are better places with better staff.

Buonasera stasera mi sono recato presso la vostra pasticceria. Ho chiesto una graffa e un cornetto a cioccolato bianco. Ho notato che veniva riscaldato nel forno microonde. Morale della favola: un cornetto freddo che sembrava un cornetto in busta tipo da casa con cioccolata bianca. Davvero disgustoso. Dopo un morso l'ho buttato via.Eppure ricordavo quando avevate la cornetteria ad Aversa in piazza municipio. Era il mio cornetto preferito ma stasera sono rimasto deluso.

Sono un cliente abituale di questo locale, ma purtroppo, dopo l'ultima esperienza per la mia festa di laurea, non posso più consigliarlo per eventi privati. Se come bar/pasticceria la qualità resta buona, la gestione degli eventi è diventata inaccettabile. Ecco i punti critici: 1)Rapporto quantità/prezzo: abbiamo pagato 20€ a persona per una quantità di cibo irrisoria (3 miseri vassoi di pizzette e rustici). Per intenderci, tavoli vicini non impegnati in festeggiamenti ricevevano fritture che a noi, nonostante gli accordi, non sono state servite. Questa formula sarebbe anche accettabile, ma non con un prezzo del genere, estremamente esagerato. 2)Servizio scadente: drink serviti in bicchieri di plastica (anche il vino bianco, senza l'ombra di un calice) da personale non qualificato che non conosceva nemmeno la composizione di vari cocktail o che, banalmente, non sapeva fornire un elenco dei drink disponibili. 3)Atmosfera e cortesia: siamo stati trattati con sufficienza e messi costantemente sotto pressione per la chiusura del locale, persino durante il momento delle foto con la torta. Il confronto con il passato è impietoso: nel 2023, per un compleanno, il servizio era eccellente, con abbondanti taglieri molto vari e drink serviti in calici di vetro, il tutto a un prezzo inferiore e adeguato. Sembra che la "fama" abbia portato a un calo drastico dell'attenzione verso il cliente. Avete perso un cliente fisso. RISPOSTA AL COMMENTO DEL LOCALE Ringrazio innanzitutto per la replica, ma è bene chiarire e smontare la sua ricostruzione, in maniera diretta e a beneficio di chi legge le recensioni: 1)Ero stato avvisato del sovrapprezzo, infatti la mia critica non riguardava la mancata notizia, ma il trattamento ricevuto a fronte della cifra pattuita. La sufficienza del personale è iniziata ben prima della festa: già al momento della prenotazione siamo stati trattati con fretta e superficialità. Preciso inoltre che i vari pacchetti disponibili non sono stati minimamente accennati in quel momento: non spetta al cliente doverli conoscere tutti in anticipo, ma dovrebbe essere il personale a proporre le varie scelte. Cosa che, ripeto, non è avvenuta. 2)Per quanto riguarda i bicchieri di plastica: credo che chi sceglie il suo locale per un evento debba avere un trattamento di favore rispetto a una normale consumazione, no? Mi sembra logico che, pagando 20 euro a persona, il calice di vetro per la Falanghina spetti a me, piuttosto che al Gianfranco di turno che prende solo una Coca-Cola da 3 euro. Riguardo al cameriere, credo che conoscere i drink sia il minimo indispensabile per lavorare in un bar; aggiungo che, in aiuto al ragazzo che riconosco possa essere in difficoltà, poteva essere fornito un menù, cosa che non è stata fatta né in formato cartaceo né tramite QR code. La colpa, anche in questo caso, è della gestione. 3)Questa è la parte più divertente: non è stata pattuita alcuna durata di due ore in anticipo, neanche lontanamente. Se l’avessi saputo, non avrei mai prenotato: nessuno sceglierebbe di fare una festa dalle 21:30 alle 23:30 di sabato sera. Inoltre, io e i miei invitati non eravamo gli ultimi nel locale: c’erano altri tre tavoli interi, e tutti siamo stati fatti uscire nello stesso momento. La pressione e la fretta di uscire ci sono state eccome, e sono state palpabili. Capisco che lei voglia costruire l’immagine del cliente snob e farmi passare per colui che non rispetta il lavoro altrui, ma dire che eravamo rimasti soli è una bugia e una totale mancanza di obiettività. Detto questo, rispondere a un cliente con spocchia e battutine da quattro soldi dice già tutto sulla qualità del vostro servizio. Tentare di ridicolizzare chi ha alimentato la vostra attività è il modo più veloce per perdere credibilità. Le critiche, se gestite con umiltà, sono uno strumento di crescita; se gestite così, sono solo la conferma di un declino. A mai più rivederci. P.S. Verso la fine, nella sua risposta, cito testualmente: “...servizio del livello pari al nostro per il prezzo che lei a pagato”. Ebbene, "ha pagato" si scrive con la "h".

Valerio di Felice

I just bought four crumb cookies yesterday and was very disappointed. They were hard and dry... for the modest price of €18.00... The packaging was so bad and the service was disappointing... I strongly advise against it.

Paola Ricci

I went to this cafe for a quote for a cake. I showed photos and specified the weight, and was told it would cost €50. I asked if the price included everything, including decorations, and they said yes. Since I'd been quoted €100 for the same cake (also complete) at another cafe, I later decided to order it where they were cheaper. I emphasize that I asked for the total cost, not just the cake itself. I later went to order it and spoke to the lady who made the reservation for me. I told her they'd told me it would cost €50. She said, "No problem, I'll pay anyway and leave." On the day of collection I take the cake and I'm about to leave when I'm told that the cake will be €106 🫣🫣🫣 in the end the owner reiterated that the cost of the cakes is established at the end, ok that's fine but from the estimate you need to know more or less how much it is... That said the cake wasn't bad either, but definitely not €100 (be careful she gave me a €6 discount 🤣🤣) never again.... I continue the review after reading the response, since the fact that she says she's never seen me makes it clear how unprofessional she is because she knows well that I came to her. Then a well-known pastry chef from Santa Maria looked at the photo and gave me a quote of €100, obviously telling me €10 more or less. I came to her with my mother. But okay, we understand the type of seriousness 🤚

Giuseppe Schirò

Never again! A birthday cake to forget! I had requested a simple cream and strawberry cake with a message. They forgot about my order and, with lame excuses, tried to fix it in an hour by making a cake with just cream and a couple of strawberries. Without asking, a block of Styrofoam was added to the base, significantly increasing the weight and consequently the price! Mistakes are allowed, but being taken for a ride is something you don't expect from such a well-known pastry shop! Unfortunately, 0/10! Although to publish the review, I have to give at least one star... ANSWER: Attached is the requested photo, which doesn't suggest I wanted a tiered cake (which is disputed). I was informed that the price had been reduced by 30%, but, due to the wait, instead of paying €39, they charged me €32, and if math isn't an opinion (apparently it is), the amount ended up being even higher! So, cleverly, I'm being taken for a ride again! Saying that strawberries were fine for us is the most absurd answer you could give! The cake was objectively almost devoid of them! I didn't drink any coffee, also because I don't drink it!