Jack Mathis

Good staff. Always tip for curb service.

James Frannea

Right on top of the chart for good service and great iced coffee.

Joshua Gonzalez

Stopped by on the way to San Juan Capistrano and just got a quick bite of 6 pc nuggets for a great price. Like always, the restaurant was clean, and the service was quick and friendly!

+12

Carlos Estrada

Another typical Mcdonld's, with all your favorite food. They had the seasonal yearly McRib.

Diane McKay

I like ordering ahead so they can just bring it out when I arrive. Eating inside is OK if you have young children or are a young adult. As a senior woman, I prefer to eat inside at a quieter place with full service. McDonald's food is good. There fries used to be better. Maybe a recipe change.

Alejandra Hernandez

Good experience im general, we order trhu de app and picked up by drive trhu. Just note that there's always a wait when ordering no salt fries.

William Brown

I'm addicted to their French fries. Always hot, always good. This McDonald's location is exactly what you expect to have McDonald's if anything really special, I guess have a playground but I've never wanted to connect with my inner child and climb on it. So as far as I know, it's good, I've never seen any kids in it so. I'm guessing it's probably clean, cause it doesn't seem like it would get a chance to be dirty. The service is fast and good. The one time that they did get my order wrong when I came back. They corrected it quickly and didn't charge me extra.

NICHOLE COTTRELL

I am writing this review in hopes that a higher up with influnece will see this review so a change can be made. I live in San Juan and frequent this Mcdonalds at least 3 times a week. My order is very simple. its a small and a large Soda water with Lemon. Yesterday August 4th 2025 in the morning between 9:30-9:40 i pulled in to get my normal order and was told that going forward I would be charged the amount of 2 sodas for carbonated water. The reason for this review is as follows - I have been coming to this location for over a year 3 times a week to order the soda water and I have never been charged. Not one time. The reaoson I am upset as the customer service i recieved for the Managment NOT the staff was terrible. I want to express I have no problem paying for the water if that is the company policy. With the cost of things it is what it is. The issue I am having is the inconsistancy on the information I am given by the Mangment not the staff. I want to make sure the Manager does not try to push this off on his staff when he is this one who dropped the ball and was extremly rude when i bought this to his attention. When i was told why was there a charge going forward they stated its per our manager. So I requested to speak with the Location Manager not the general Manager. The Location Manager would not come to the window and sent the general manager instead. All she said was my supervisor said we have to charge you. I then said again I requested to speak with him and he is not coming to the window and he finally did. The manager of the Location is "Raul" store number 2615. I have no way to verify this as he refused to give me his last name or his business card as he stated it was McDonalds Policy that they as Managers do not have to give out there work information. This employee stated he was a mangaer of multiple locations not just this one, and continued to deny me any information so I could file a complaint and CC him. The reason why i am angry with the lack of respect is he told me it has always been the store's policy to charge for carbonated water. I said sir how is that the case when you your self have served me Carbonated water on different times I have been here if I came into the cafe. He stated well if its a one or two time thing its not an Issue. I said sir that is a lie as I have already expressed to you I come multiple times a week. He stated well I was unaware of that. I said Sir no you are not as one I just told you how often i come and two you have served me this exact order. He then stated well I had informed the staff before hand that you should be charged. I then asked how is that possible when you just told me as of today I will be charged? So it sounds like you are lying and I caught you in this lie. If you communictaed to the staff months ago to charge me and I am be very open in telling you i come 3 times a week why have I not been charged if you are claiming its company policy? I then stated is this your pollicy or the policy of Mcdonalds, and also if you have already instructed your staff multiple times over these months I should have been charged everytime I come so witch is it? I also mentioned I doubt his staff would go directly against his directive so that lead me to believe you have never adressed this too them. I know that these locations are locally owend. Thats is fine. My issue is you have someone in managment that is a not a good leader as I caught him in a lie over 3 times in our conversation. I will pay for the soda water going forward but if the policy is you have to pay then I need to be charged every time and not told if we thought it was a one or two time thing than its fine. That shows no respect for the rules in place and gives the location to operate at their own discression rather then upholding actual policy Please also inform Raul he needs to be humble when it is brought to his attention he is not being truthful in conversation especially when its proved and not blame his staff for something HE did not do.

Sasha Zahradnik

Please make the drive thru times reasonable. It is so damn annoying having to pull into a parking space if you order anything more than a soda. It makes them work slower

Sergio Ambriz

They will swap the warm food ready for you and give it to mobile order instead and give you the cold one that’s been waiting and then proceeded not check if everything was right in the bag