Wingstop

Bryan

Well "Wing Day 2024" has come and gone. Here's a quick rundown of my experience at this Wingstop location. Corporate/Franchisee: I am happy they didn't run out of wings (like that Popeyes in Rochester, NY) because those online orders came coming all day long. However it appears that the local franchisee is notorious for understaffing this location. On this night there were only 2 cooks and one on register duty. Other reviews have said that even on weekends there is only one cook on shift. They should have had 3 cooks on shift during National Wing Day. Employees: Big, huge, and well deserved shoutout to Judith and the rest of the staff at this location. They were clearly overwhelmed with the sheer amount of orders but they maintained their composure. Judith remained professional and greeted all customers alerting them that the wait times are averaging 2 hours! The staff did their best and accommodated all the waiting customers and made things fun while we waited. Summary: I placed my order around 8:30 and showed up to the location after 50 mins as prompted by the email confirmation. Even though I ended up waiting nearly 2 hours for my order the staff was kind and friendly to all the customers. Again huge props to the workers on that night that made sure nobody left hungry and everyone got their orders. My wait time was a result of understaffing from ownership/management, and not a reflection of the staff competency.

Besides getting my order wrong, not too bad cuse really, every flavor is good. The only wingstop I've ever been to with the bullet proof wall & door to pass your food. That's how you know you really in a bad spot.

Jose Sandoval

Besides getting my order wrong, not too bad cuse really, every flavor is good. The only wingstop I've ever been to with the bullet proof wall & door to pass your food. That's how you know you really in a bad spot.

Poster displayed boneless wings 20 piece special, but woman taking orders told this customer that she couldn't serve that special, even after reading the poster again with her... Not pleased, will not return there!

Anthony Mena

Poster displayed boneless wings 20 piece special, but woman taking orders told this customer that she couldn't serve that special, even after reading the poster again with her... Not pleased, will not return there!

Closes at 11 pm, arrived at 930 to eat and all the chairs were on top of the tables. Couldn’t dine in anymore. I asked to use the restroom to wash my hands and the lady was freaking rude saying I have stuff all over the restroom because I cleaned it and it’s closed, mind you it’s 940 pm at this point. Eff this place, never coming back to this Wingstop. I’d rather drive further out since it’s obvious they don’t want business here.

01/4/24. I mobile ordered 4 items and they forgot my cheese fries. We went back and they proceeded to give us fries with Parmesan…

You're going to be waiting a long time for your food. Only wingstop that only has 2 employees working at a time. Even on a Saturday. I feel bad for the employees 😕 1 cook one cashier.

I am fed up with this place ! I ordered to the wrong location and tried to get it delivered but they won’t answer there telephones. This is unreceptive and horrible service. Do NOT eat here. We have been calling for 15 minutes and no one has been answering. I have been on hold for over 5 minutes and am ready to march in there and start rioting. Ong I’m not eating at this HORRIBLE place again ✌️💔🥀

i felt like a murder happened in there. Also my fries were SO burnt it was disgusting

Why must some businesses be so damn greedy? Placed an online order. It said it would be 30 minutes. Never had a wait time that long, but ok. It's takes me 15 minutes to get there. I walk in because maybe it's done early. There are only 2 people working. One of the workers tells me they are short tonight and they're getting out the orders as fast as they can. I spend another 40 minutes waiting for my food. Unacceptable. These places need to shut down online orders if they are short staffed. One lady said she had been waiting an hour. It's one thing if I walk in and you tell me it's a long wait, but if I order online I have no idea until I get there. The lady behind the counter was super nice, poor thing. Do better Wingstop.

This location clearly has no desire to receive business from customers attempting to place orders over the phone. They have the ringers of their phones turned off and completely ignore the phones lighting up, never answering them. When voicing a complaint about being placed on an endless hold, they respond with an attitude, directing you to order in person or online. The staff is very unpleasant and the dining area is never clean, making this location very undesirable to eat at.

I ordered 30 classic wings and they only gave me 20 wings. I live 20 minutes away so when I got home I tried to call to get the order corrected or a refund but nobody would answer the phone even though they wouldn't close for a few hours. I ordered online so the details of thr order were clear but this is clearly negligence of the staff and a lack of accountability. I won't be returning.

This location doesn't answer their phone, so now I'm out $15 for food I didn't even get to eat. After working 20 years of customer service it's just not acceptable to me for a company to have literally no way for a customer to contact them for order changes or cancellations- not via email, and apparently not via phone either. Yes, I made the mistake of selecting the wrong store, but with service like this, that's the last $15 they'll be seeing from my household, which means I'm going to need to find someone else to order from for parties and catering in the future. At least it was only $15. I could've lost a lot more I guess. Very disappointed.

I'm here at your location and walk in only to be told that the Cashier isn't here to take our order. So we would have to wait for him to show up. So weve been waiting just to order because the 2 older men here only know how to make the orders and not how to ring up any customer transactions. This is so unprofessional, where is the Store manager on a Tuesday morning at 10:37 am? And why aren't these employees "CROSS TRAINED"? Having to wait for this location to get it together this morning is absolutely ridiculous. And is so unprofitable no apologies no compensation no nothing just unprofessional people who don't know how to run a business. What a joke! Ive never had such a bad experience at a Wingstop.

Too much salt on all foods i tried. Seasoned fries have way too much salt. Very easy to add salt at home if i want it, but almost impossible to rid of salt if too much.

I have posted in the past regarding the fries they always over cook it fries aren’t cheap I’m suprised the manager would still let the cook make Them like this

We enter the restaurant to order and the female employee states they are not taking in person or phone orders. Only online orders. I order online for pick up but are in the restaurant. As I am waiting on my order we ask if we may have our 5 drinks. We get them. We get our food and begin eating. It is around 10:20pm. The restaurant closes at 11pm. At 10:20pm the female employee begins to close all the blinds in the restaurant. I ask to use 1 of the 2 restrooms and she states they are being cleaned at this time. Everything we asked for seemed like an inconvenience to her. At 10:38 pm she begins to take off take tge part of the soda machine that keeps it from working. We are still eating at the time and had 5 drinks on our table. There are still over 20 minutes left before the restaurant actually closes. We ask her to please place the part back into the machine so we can get a refill. We also mentioned that the restaurant is not closed yet and she shouldn’t turn off the machine while we are still eating. As she turned the machine back on she replied rudely saying, “you shouldn’t even be able to get soda since you didn’t even buy those drinks here!” We bought 5 drinks totaling to over $20 dollars and she’s going to try to insult us? We tried explaining to her that we did buy our drinks but she walked away and hid in the back while another male employee apologized. Worst part about it was we had a family member from out the country who was craving wings. We were insulted and disrespected. The service just ruined the whole experience.

Vee G

I have posted in the past regarding the fries they always over cook it fries aren’t cheap I’m suprised the manager would still let the cook make Them like this

Margarita Cerda

01/4/24. I mobile ordered 4 items and they forgot my cheese fries. We went back and they proceeded to give us fries with Parmesan…

salvador dosal

You're going to be waiting a long time for your food. Only wingstop that only has 2 employees working at a time. Even on a Saturday. I feel bad for the employees 😕 1 cook one cashier.

Wafiya Alam

i felt like a murder happened in there. Also my fries were SO burnt it was disgusting

ryan easter

I ordered 30 classic wings and they only gave me 20 wings. I live 20 minutes away so when I got home I tried to call to get the order corrected or a refund but nobody would answer the phone even though they wouldn't close for a few hours. I ordered online so the details of thr order were clear but this is clearly negligence of the staff and a lack of accountability. I won't be returning.

Thatcher harvey

I am fed up with this place ! I ordered to the wrong location and tried to get it delivered but they won’t answer there telephones. This is unreceptive and horrible service. Do NOT eat here. We have been calling for 15 minutes and no one has been answering. I have been on hold for over 5 minutes and am ready to march in there and start rioting. Ong I’m not eating at this HORRIBLE place again ✌️💔🥀

Kevin Oh

Too much salt on all foods i tried. Seasoned fries have way too much salt. Very easy to add salt at home if i want it, but almost impossible to rid of salt if too much.

Chelsea Davenport

This location doesn't answer their phone, so now I'm out $15 for food I didn't even get to eat. After working 20 years of customer service it's just not acceptable to me for a company to have literally no way for a customer to contact them for order changes or cancellations- not via email, and apparently not via phone either. Yes, I made the mistake of selecting the wrong store, but with service like this, that's the last $15 they'll be seeing from my household, which means I'm going to need to find someone else to order from for parties and catering in the future. At least it was only $15. I could've lost a lot more I guess. Very disappointed.

Sky Williams

I'm here at your location and walk in only to be told that the Cashier isn't here to take our order. So we would have to wait for him to show up. So weve been waiting just to order because the 2 older men here only know how to make the orders and not how to ring up any customer transactions. This is so unprofessional, where is the Store manager on a Tuesday morning at 10:37 am? And why aren't these employees "CROSS TRAINED"? Having to wait for this location to get it together this morning is absolutely ridiculous. And is so unprofitable no apologies no compensation no nothing just unprofessional people who don't know how to run a business. What a joke! Ive never had such a bad experience at a Wingstop.

Cesar Octavio

We enter the restaurant to order and the female employee states they are not taking in person or phone orders. Only online orders. I order online for pick up but are in the restaurant. As I am waiting on my order we ask if we may have our 5 drinks. We get them. We get our food and begin eating. It is around 10:20pm. The restaurant closes at 11pm. At 10:20pm the female employee begins to close all the blinds in the restaurant. I ask to use 1 of the 2 restrooms and she states they are being cleaned at this time. Everything we asked for seemed like an inconvenience to her. At 10:38 pm she begins to take off take tge part of the soda machine that keeps it from working. We are still eating at the time and had 5 drinks on our table. There are still over 20 minutes left before the restaurant actually closes. We ask her to please place the part back into the machine so we can get a refill. We also mentioned that the restaurant is not closed yet and she shouldn’t turn off the machine while we are still eating. As she turned the machine back on she replied rudely saying, “you shouldn’t even be able to get soda since you didn’t even buy those drinks here!” We bought 5 drinks totaling to over $20 dollars and she’s going to try to insult us? We tried explaining to her that we did buy our drinks but she walked away and hid in the back while another male employee apologized. Worst part about it was we had a family member from out the country who was craving wings. We were insulted and disrespected. The service just ruined the whole experience.

Carl McKinnon

This location clearly has no desire to receive business from customers attempting to place orders over the phone. They have the ringers of their phones turned off and completely ignore the phones lighting up, never answering them. When voicing a complaint about being placed on an endless hold, they respond with an attitude, directing you to order in person or online. The staff is very unpleasant and the dining area is never clean, making this location very undesirable to eat at.

Nik Smith

Why must some businesses be so damn greedy? Placed an online order. It said it would be 30 minutes. Never had a wait time that long, but ok. It's takes me 15 minutes to get there. I walk in because maybe it's done early. There are only 2 people working. One of the workers tells me they are short tonight and they're getting out the orders as fast as they can. I spend another 40 minutes waiting for my food. Unacceptable. These places need to shut down online orders if they are short staffed. One lady said she had been waiting an hour. It's one thing if I walk in and you tell me it's a long wait, but if I order online I have no idea until I get there. The lady behind the counter was super nice, poor thing. Do better Wingstop.