Bearz “Bearz” Gray

Review of Soprano’s – Sunday, February 23rd, 2025 I drove to Soprano’s today, hoping to get one of the last remaining Cinnamon Twists that they make on Fridays. Luckily, there were two left, and I bought them. However, the inconsistent quality of their baked goods is particularly disappointing, and the attitude of complete and utter disregard by the male front counter clerks is shocking. When I asked about various baked goods, they had no idea what they were and showed no desire to actually provide customer service by finding out answers to my questions. If the counter clerks are going to dismiss customer inquiries, then why not create signs for the baked goods so customers can identify muffins, pastries, and other items? As a Chef, I find it appalling that the staff aren’t better prepared to serve customers or represent Soprano’s professionally. If this is the level of service they’re trained to provide, then it reflects poorly on the owner’s priorities and standards. I generally enjoy most of their pizzas, but the meatballs are overly salty, tasting as if they’ve been marinating in sea water. Why not use a blend of spices and herbs for flavor instead? Reducing the salt or hiring someone who actually knows how to make meatballs would be a significant improvement. Outside, as I was getting into my vehicle, I spoke with the kitchen manager (who was on a cigarette break) about the meatballs and the coffee machine cartridge being out of coffee (which happens to be Folgers, a poor choice for quality coffee). My feedback seemed to fall on less-than-receptive ears, suggesting that this dismissive attitude might be how the place is managed overall. Attention, Mr. Owner: You have a great market and a business that needs your attention and care. If you’re unable or unwilling to manage it properly, hire someone who truly understands the food industry and knows how to train staff effectively. Your establishment has potential, but it requires dedication to consistent quality, improved service, and attention to detail.

+7

K M

Sopranos is an absolute beauty of a place. Highly recommend it for anyone traveling along 86 and looking for a better food option for a quick stop. Amazing fresh sandwiches, pizza and steam table options. Lots of great sweets and baked goods too.

+2

Such a nice group of people working there. The older woman at the bakery counter was so very helpful and lovely. We tried several baked goods, lunch, and breakfast pizza. The m&m cookie sandwich was …

Saprano's is an oasis in a desert of good food.\n\nThe ouzza & subs are excellent. The Italian beef and other specialties are outstanding. Thought I was in South Philly.\n\nPortions are large. Plen…

They make the most amazing pastrami sandwich! Their meatballs are world class. Subs a phenomenal and it's pretty inexpensive. This is a super cute Italian deli with all sorts of goodies jammed in t…

We live three hours away and always stop when passing through. I've never been disappointed with the food. Great pizza, sandwiches, made up salads, and desserts.

We live three hours away and always stop when passing through. I've never been disappointed with the food. Great pizza, sandwiches, made up salads, and desserts.

The food & service is always top notch. Great food plus great people always make for a very enjoyable visit all the way around.

Yum! So many Italian entrees to choose from. And the bakery was yummy too! staff was nice and friendly

Their garlic pizza is the best! I also like their breakfast pizza. They have a nice variety of desserts as well: everything from sugar cookies and gigantic cupcakes to all kinds of traditional Ital…

I love everything about Sopranos. The pasta, the pizza, wraps, sandwiches AND their desserts!! Everything is fresh & delicious!!

I ordered a meat ball sub. It was very good.. good service..

Thomas Birtch Jr

Had the Sea Food salad warp it was great . A ton of desserts. I got the chocolate bomb and peanut butter. Cannoli and Boston cream bomb. All very good.

ashley wagner

Fun old school Italian deli and bakery. Chicken speedy pizza was delicious. Nothing to look out from the outside, but yummy goodness inside.

Ordered a meatball sub , with cheese and we got meatballs a roll and no cheese and no sauce on the meatballs. Disappointed \nStaff pleasant

Ordered a meatball sub , with cheese and we got meatballs a roll and no cheese and no sauce on the meatballs. Disappointed \nStaff pleasant

great pastry's and a variety of other choices (sweets, pizza, tenders, etc) . the staff are alright not too attentive and they lack emotion, the ambiance feels like any other store you'd go to (it'…

great pastry's and a variety of other choices (sweets, pizza, tenders, etc) . the staff are alright not too attentive and they lack emotion, the ambiance feels like any other store you'd go to (it'…

great pastry's and a variety of other choices (sweets, pizza, tenders, etc) . the staff are alright not too attentive and they lack emotion, the ambiance feels like any other store you'd go to (it'…

Inside is a nice Italian Market with made to order food such as pizza, subs, breakfast sandwiches and more. There are plenty groceries to buy as well.

Got a large pizza. To sum it up in one word?......tasteless. Price wasn't bad, but the sauce seemed like it came right out of a can. Crust had no flavor and was dry. Cheese was OK, and price for a …

Got a large pizza. To sum it up in one word?......tasteless. Price wasn't bad, but the sauce seemed like it came right out of a can. Crust had no flavor and was dry. Cheese was OK, and price …

Got a large pizza. To sum it up in one word?......tasteless. price wasn't bad, but the sauce seemed like it came right out of a can. Crust had no flavor and was dry. Cheese was OK, and price fo…

Got a large pizza. To sum it up in one word?......tasteless. Price wasn't bad, but the sauce seemed like it came right out of a can. Crust had no flavor and was dry. Cheese was OK, and price fo…

Got a large pizza. To sum it up in one word?......tasteless. Price wasn't bad, but the sauce seemed like it came right out of a can. Crust had no flavor and was dry. Cheese was OK, and price for …

My husband and I went to buy pastries. We purchased 6 pastries to bring home. We did not Dine In as the receipt shows. After getting home I looked at my receipt which showed a tip of $2.54 (15%) was …

Went here for a late lunch around 1:30 after a corporate meeting in Waverly with some work colleagues. Had previously looked at the the menu prior to our trip anticipating good things. The menu for …

Michael Angley

I was recently passing through Waverly, New York, I noticed that there was a little Italian grocery called Sopranos! I decided to stop in and see what kind of flavors of the day I could muster. I love these little dirty, grimy, Italian food markets. It reminds me of Brooklyn! Everything in there looks amazing! I ended up walking out the door with some nice Biscotti, and they have a lot of different flavors. It was hard to choose, so I purchased a nice assortment. The Italian cheeses are awesome! They make a lot of hot fresh food like sausage and peppers, Pizza, many other dish. The people are very friendly, and you'll definitely leave with a smile on your face, and gain a pound or two while you are there! The next time I pass through Waverly, I will definitely stop in again.

+6

D “Renn Deadpool”

Order sandwiches with my wife I ordered a roast beef sandwich with pickles and grilled onions after driving a half an hour home I found that I was given a roast beef sandwich with grilled onions and peppers. Call to get a refund was not given a refund and was told by the manager on duty who made the sandwich that I had ordered peppers. Instead of admitting a simple mistake he attempted to put the blame on the customer. Then I drove half an hour back to get a refund and was again told I could not get a refund and had to accept a sandwich. Will not be shopping or recommending sopranos ever again. It's okay to make a mistake but it is not okay to blame the customer for the mistake made by staff especially when the staff is the management on duty. Very disappointed in the service.

Aaron Bogart

The people in the back were amazing, and had absolutely amazing customer service skills! I was asked several times if someone had helped me, and every person that asked this asked it with a smile on their face! Unfortunately, the people at the front register had zero customer service skills! I’ve honestly had better experiences at the DMV which is infamous for zero customer service skills! No smiles, no hello, and acting like I was interrupting their day for them to do their job! Food was amazing though!

Normally they sell excellent Prosciutto, However the last two times I stopped to buy some they would only show the butt end of an old piece and it was poor quality, so I did not buy. They would not s…

Lisa Hurd

I received my $37 back after the inedible pizza we ordered. Had to fight to get it. This unfortunately was my last straw with this company. The manager, who doesn't know what to do in tough situations, shouldn't be a manager, they should recheck the quality before it leaves the restaurant. And customer service should be a priority especially for the high cost pizza that you can get cheaper and better elsewhere. Sad it's come to this. Used to be a great pizza place.

Cinnamontoast

The food & service left a lot to be desired. We came up to the counter to order food & looked at the menu for a few minutes. Within that time there was a young man with blonde hair & pajama pants behind the counter who seemed to be preoccupied. It took 5 minutes to be acknowledged & there wasn't even a hello, just an expectant look as he grabbed pen & paper to take our order. We both got subs and a side of onion rings. We waited about 25 minutes for those subs, all while the other staff behind the counter started to panic & started swearing, yelling... maybe they were behind on orders? By the time we got our subs our onion rings had never been made so we waited a few more minutes for those. I would have been okay & understanding waiting if the food had come out decent but it did not. The vegetables in the sub were mushy, tasteless, honestly inedible. I ended up throwing them away because I just couldn't do it. The onion rings were almost black & had a taste like the oil hadn't been changed in a while. We also got cannolis which were stale & tasted like they had been sitting for a while. I was also concerned to still see Halloween cookies for sale?? At the time of this review it is currently early December, why are there still cookies from Halloween for sale? I don't like leaving reviews like this on small businesses but I also can't pretend we had a good experience, everything fell short & honestly too pricey to be making these kinds of mistakes & having such terrible customer service/unprofessionalism. I used to love coming here, I am not sure what has changed.

Garry Wilburn

I recently ordered takeout of 2 subs, one Italian and one chicken cheese steak, unfortunately when I got home, my chicken cheese steak turned into a beef cheese steak which I didn't want. I only ate half of it and I really didn't like it. Chicken is my go to when I order a sandwich like this. One time before, I had purchased a breakfast sandwich from them that wasn't completely cooked and I called the following day to let them know, and they took my info down and told me to come back in for another one free of charge. In this recent case, I called the next day, but this time I was told I should've called that night. I'm not sure why that would make a difference, I live quite aways away from them, and I was not driving back. My advice, when you order from them for takeout, open everything up, or settle with what you get.

Maggie G

We picked up the Panettone bread for Christmas morning and when we opened it it was covered in plastic bristles. This is the second time we've gotten terrible products from here. If you picked this up for Christmas please inspect your bread. We will be calling tomorrow and bringing this back. Terrible... We also had gotten the homemade breadcrumbs months ago and they were filled with crushed iced cookies. We called and told them and they did make it right but there seems to be no quality control for the food coming out of this place.

Janelle Robbins

Ordered a Ricotta Cake for a party today. The entire bottom and edges of the cake were completely burned, couldn't even put a fork through it. Extremely disappointed!😔