SAFE Solutions

Came here from an ad I saw online and from the moment I walked in they treated me with care. I was you typical "needy" customer who had a lot of questions and wanted to be sure he was making the right decision, and AJ not only took the time to answer all of my questions but allowed me to test drive the vehicle, get a pre-inspection, and worked with me to ensure I was 100% happy with my purchase when I left his office. They do what they say they are going to do, and his handshake/word is as good as gold. Keep up the great work, and thank you for helping me out in my time of need with a solid cash car while my work truck was in the shop!

Shawn Paul Wood (SPW)

Personally, I have never shopped for a vehicle in an atmosphere like this -- a warehouse, direct-to-sale environment. I wasn't sure what to think but I've always trusted my first impressions. A.J. created that impression and I was thankful I called. He established immediate rapport and definite trust with the vehicle and the price. Getting to this Texas Carz dealership galvanized my feelings. It was personal, transparent, and the absolute quickest car sale I have ever experienced. I will return and refer for this organization whenever I can. Consider a different experience and shop for a vehicle here.

Kristina H

While we ultimately didn't end up buying a truck from Texas Carz, we still had a good experience! The inventory was stocked, but they had three specific trucks that we had our eye on. My husband is a technician so he did inspections on the trucks. We found a few issues right off the top, so we decided to look somewhere else. Thank you for your time in assisting us today!

Joshua Laster

I recently found myself needing to purchase a new used car and this was one of a few I was shopping and the one I eventually ended up buying from so this is my honest review. I came here originally to look at a 2012 Hyundai Azera. There was another just down the road I had driven with similar mileage but their model had the package I wanted however was $2k higher. I took the car for an inspection and found that 2 of the ECU modules were not ready, all tires needed to be replaced, and the rear shocks needed to be replaced. I showed their team the other model I was considering and this report and made an offer $300 higher than the model I was considering against, but they refused to negotiate on price since they had overpaid for the car so I had to walk. However, I then saw a 2016 Sonata on their site in phantom black with the tech package and under 100k miles. The price was more competitive here so I decided to give them one more shot. I went to inspect and test drive and found that the hood struts had gone out, needed new wipers, it was missing the antenna cover, and missing the SD card that enabled the navigation. I could get all this fixed for under $150 myself so took for prepurchase inspection. My mechanic notified me that the driver's side CV boot was torn and the passenger side was in tact but leaking as well. When I brought this to the dealership's attention, they advised they were "breaking even" on the car and not sure they wanted to put any more money into it but would let me know Monday. Monday I followed up when I had not heard anything and they advised they would reduce price by cost of half of the estimate. Based on the price, and knowing I could fix the issue myself, I decided to move forward and complete the purchase but I would expect a dealer at this level to fix the CV issues as this is not normal wear and tear in my opinion. Pros - love that they allow you to test drive without an employee - Love that they allow off site inspections (must bring copy of report) - Never felt rushed in the process - Team was transparent - Team was quick to respond - No hidden fees - Tax, Title, Tag, Doc fee, and dealer service fee - Accept outside financing Cons - Both cars had issues that required attention - which is expected to some extent for a used car, however they were not willing to fix these issues so I highly recommend a pre-purchase inspection so you know - They DO NOT negotiate. Overall their prices did seem competitive though. While I got a small discount from the results of my pre-purchase inspection, I would have much preferred they fixed the issue but could not since they were "breaking even". Overall I would definitely recommend. Omar is new to his role but personable and quick to respond. Rick was very transparent when negotiating - even going so far as to show purchase price and repair bill. Abe can come off a bit dismissive, fully understand he likely has to be firm and fair in his role where he likely deals with low ballers all the time, but he is reasonable when presented with facts which got the deal done in the end. It has been a couple weeks since purchase and so far so good with the car. Will update if I experience anything to the contrary over the next few months of ownership.

Tomirra Johnson

I purchase my first car from Texas Carz on 6/27/23, it was a 2016 X5 BMW. The sales person I was dealing with was a guy named Moe. I was already approved for a vehicle by my credit union all I needed to do was pick a car. I had been to several dealerships and each place I went too I let them know before hand I was using my credit union. Also, I advised them of their requirements they only do wire transfers and not cashier checks, a JD power sheet, and a purchase order. I didn’t want to waste my time test driving vehicles that I would not be able to get if either of these requirements were not met. Moe failed to let Sam the owner know and later he called me as I was on my way to give my credit union the down payment for the vehicle asking me about a cashier’s check. I felt frustrated because I was ready to business but Sam needed up working with me. My brother needed up test driving the x6 and didn’t like it, he ended up driving 2016 bmw x5 instead. During the test drive the gas light was on so he couldn’t really enjoy the test drive which should have been a red flag. So I test drove the X5 and I had already read the car fax report and knew the car had been in a wreck regardless of the minor damage. They took the car and I thought they were going to fill it up as a courtesy but they only put a few dollars in the car to get it off of E. Also the wiper fluid light was on so I thought it just needed some washer fluid found out later the washer fluid had a crack in it and it was located in the bumper where the vehicle had been hit. So, $950 dollars later from BMW for a cracked water pump I will no longer buy another vehicle from this location. You get what you pay for and places now a days are lacking good customer service skills. I called Moe the following day reference the gas situation and he gave me an excuse that in the state of Texas they are only allowed to put a certain amount in the tank. Also be advised my experience is not your experience, and vice versa but that doesn’t mean what I experienced didn’t happened. Take it with a grain of salt because it could happen to you.

MizzBlue Soul

I bought a Range Rover 2016 Not happy soon as I left the check engine light came on (which they took care of) then only to find out when it gets cold outside I have no damn heat it should be illegal to sell a vehicle with no heat or a/c (a/c works fine) but I guess it’s my fault huh? I have to come out my pocket a whole lot to fix the issue it’s freezing outside I should have had heat from the day I drove off the lot (it was hot out when I bought it) I was using a/c only had it since August or September THEY SHOULD BE PAYING FOR THE HEAT TO GET FIXED NOT ME they wanna be cheap they knew it wasn’t no heat before putting it up for sell I’m so damn pissed!!!! Still no registration no one can pull up my plates I’ll never shop here or recommend them to anyone!!!!!!!! Also adding that I have a small child who has to ride with me I feel bad as a mom my son in the back seat at 6 years old talking about he’s cold so damn pissed!!!!!!

James Longlois

Quite possibly the most painful car buying process I have ever been part of, I will not recommend Texas cars to anyone. The car does not have features the website. Website stated it had sun roof and heated seat, neither of which it had. Secondly what dealership sends a car out on empty! I have to fill up a car I just purchased with a damn gas can because it doesn't have enough gas to make to the nearest gas station to me. Lastly delivery was crap once you received your down payment communication ceased. Very disappointed with my experience purchasing this vehicle!

Jake

Blown head gasket less than 2 months in!!!! I bought a 2016 Dodge Challenger in September, Rick was very helpful and nice during the sales process. I bought as is, since I lived an hour away from the dealership and those warranties are mostly total garbage. However, after over 2k in fixes already, my car also now has a blown head gasket. Interesting how that happened only a thousand miles into owning the car. I highly suspect that they knew about the gasket and did what they could to cover it up so that I didn't notice when looking to purchase. Please buyers beware of this retailer! Their sales people are nice, but I wouldn't trust the cars they are selling. Covering up major auto repairs and pushing them off to the buyer is not an honest means of conducting business. After only 1 car payment, I have to deal with a major repair or engine replacement. I'm sure if I took them up on a warranty, there would be some exclusion that kept them from paying for this repair. Anyone who's ever tried to file a claim for those warranties knows what I'm talking about. If you do find a deal here, find a trustworthy mechanic around to check the car really well. Even at that, I still wouldn't recommend it. Places like this can mask a lot of problems and you only find out about it after you're on the hook for the fix.

Wilmer Torres

I just bought a car from this dealership. They are really responsive when you are pre-approved with your own bank. I'm in a different town from the dealership, so my car was shipped to me it took almost 15 to 20 days to get the car. Literally, the first day I got the car I went for a ride, and warning lights came on I texted them and call and no answer. So now I'm stuck with this expensive bill. So I'll say if you already gonna be paying car note just do it from a reputable car dealership. Bad business and bad people. 👎

Rob Sims

Bought my daughter her first car here and it is the biggest piece of junk. Before we made it home after purchasing the car the check engine light was on. I called immediately the next day and could not get any help the extended warranty I paid a few grand extra for will not cover any repairs. Took it to their recommended mechanic and they told me the car has had two engines replaced and needs another. When I call I can never speak to a manager even when I go up there still can’t speak to a manager I’ve tried numerous times. I’m stuck with 20k in debt for a car that’s not even worth a dime this place will rob you like it did me. A month after we bought they offered me 1500 on trade for a car I paid 20k for. Don’t buy a car from here please. So the response I get from aj the owner is I did not but my car from them but yes I did. You’re in the old clay Cooley lot off composite dr.