I always receive great service here; the wait is never long and the food always comes out hot and delicious! this is one of the few places to go to for excellent value and reliable servers.

I always receive great service here; the wait is never long and the food always comes out hot and delicious! this is one of the few places to go to for excellent value and reliable servers.

I was served by Bryonika today and and my service food and experience was absolutely AMAZING! If Bryonika is serving asked to be seated in her area!

Went after work for a drink and quick meal. Was waited on right away by the bartender- enjoyed the holiday drink. Then had a steak for dinner- very hearty and tasted good. Definitely would go again

One of the servers(I never caught his name) saw one of my friends crying and went out of his way to cheer her up, completely above and beyond. food was great, (the slowness our fault entirely beca…

We enjoyed our meal here. We were seated quickly. staff were very friendly. Food was good and reasonably priced.

We enjoyed our meal here. We were seated quickly. Staff were very friendly. Food was good and reasonably priced.

Angie G

Just stopped by for a quick bite to eat. Didn't really know what I had a taste for so I got a sampler. The sampler includes mozzarella sticks, boneless wings with celery, spinach and artichoke dip with chips, and chicken fajitas. Also the dips and sauces: blue cheese, marinara sauce, and salsa. I also tried the Blueberry lemonade for the first time it was amazing!

Sarah Kordela

I came here with my family for a dinner. We ordered the bourbon street chicken and shrimp, kids meals pizza, chicken Alfredo, and a cheeseburger. The food was just okay the chicken was a tad bit underdone and the portion was a bit small for the price. It was just okay it could have used more of the sauce. I gave 4 stars because they were short staffed but customer service was still good.

+1

Foods typical Applebees, usually good unless you order takeout. Ordered takeout was missing items and definitely not worth the price for the small box portions. Service is iffy at best.

Good deals!!! great food & drinks and also located many places around the world. Good times!

Credible Critic

Chained restaurant, good for travelers, a place to have a quick bite to eat, a beer to wash the food down. We ordered dinner for two that was advertised for 25 dollars. But, an upgrade would cost 32 dollars, we ended up elected the upgrade. Food was average at best. Service was awful. There was a long wait from salad to main course. Everything is edible, but nothing worth writing home about. They had shortage of silverware, we had to share a knife to cut our meats. Would be a long time for us to eat at any Applebees again.

The young man named Terrell that served us was great, but that person in the kitchen kept getting the order wrong especially when it comes to a steak. The atmosphere was nice and quiet even when it…

The young man named Terrell that served us was great, but that person in the kitchen kept getting the order wrong especially when it comes to a steak. The atmosphere was nice and quiet even when it…

Under staffed, food took for ever to come out, I really felt sorry for the staff but I have to be honest. Food was poor today. Don’t know if I will return to this location. Ordered over $100 of fast food that took 2 hours and was disappointed!!

TROLLISGONE

Its your standard diner, but the menu options is not enough and their employees are loud and obnoxious. Today when I went there, the water tasted like moss i’m assuming because of the ice machine not being cleaned. The wait times are abnormally long for food and seating despite not much people being there .I don’t usually give bad reviews, but I gotta say this one takes the cake. I did enjoy their dessert but then again there’s not that many options for that.

The service was terrible! The waitress complained the whole time about how short staffed they were. Sat down at our table with us complaining like we were her friends. I’m here to celebrate a birthday lunch with my daughter. We were serve our food, no one came back to check in or ask for refills. I had to ask for a box and receipt. Sat waiting for a receipt for over 20 min

Rough experience...Been a decade since I've visited an Applebee's and quickly remembered why.. All beer taps down due to a C02 leak. Had to pivot to the semi-warm half available bottle selection. Bartender was our server at a bar top and provided good service. Several items on the menu were unavailable due to the menu options being inconsistent between locations. Was told it's due to a menu issued Nationaly that all locations don't follow. All good though. Pretzel sticks came out with a frozen cheese sauce, burgers were generally not great and the fries were limp and beige. ~12hrs later my stomach verified the level of food safety as low as well. Maybe skip over this place. Go get some real Buffalo wings.

Ben

I got really sick from this place serving raw chicken I've been throwing up for hours. I took this picture in case I got sick and I did. I'm calling the health department when I feel better this is so bad

Tanari Lightner

We waited 10 mins , they was going around with other peoples food asking did they order this and the drinks was watered down we asked for more pumps they came back with 2 more pumps and it was still watery!! the men’s bathroom got soap all over the sinks

Paul Robert Gilroy

Good service by very busy wait-staff in a clean and pleasant environment. Food on the other hand was not so good. Ceasar salads were pretty good but the mains were not. A steak main was way over-cooked to well done despite being requested to be medium rare. The lime chicken main was far to salty and the rice was just too dry and over-seasoned. Perhaps other menu choices might have been better. They have some new chicken sandwiches that looked interesting.

Alana Anderson Dean

To start we were told it was a 25 minute wait. The host said it was because her manager told her to “hold the door” because he was “expoing” - like we were supposed to know what that meant. Thanks to google I figured it out. Fine, they were slammed. Understandable. But as we waited the manager pranced around the whole restaurant laughing, playing and not being a bit of professional. I will not judge someone for a chosen sexuality but he was just completely unprofessional and inappropriate. Once we were finally seated, my husband and I ordered our food. I ordered chicken wontons with extra coleslaw and they literally had the least amount of coleslaw on them lol. It was a complete joke the whole time. I’m Giving this 2 stars ONLY because of our server Terrell. Although he never asked how our food was- it was not his fault for the foolery.

A great place to begin improving would be to not have half a dozen of a restaurant's staff look our way and then ignore me and my children who were at the entrance waiting to be seated. Literally l…

A great place to begin improving would be to not have half a dozen of a restaurant's staff look our way and then ignore me and my children who were at the entrance waiting to be seated. Literally l…

Worst to go service ever please shut this location down immediately. Walked in the to go door no one to greet you or take your order, so when the girl finally came she has the nastiest attitude. I ev…

Worst to go service ever please shut this location down immediately. Walked in the to go door no one to greet you or take your order, so when the girl finally came she has the nastiest attitude. I …

We called ahead of time and they told us the wait was 10 minutes we come inside and proceed to wait 30 minutes just for a table when there was plenty of empty tables. Then we finally get seated a…

My husband and I came in for dinner last night and our waitress was nice but the food was cold and not even warm the steak had too much garlic and the potatoes were cold

My husband and I came in for dinner last night and our waitress was nice but the food was cold and not even warm the steak had too much garlic and the potatoes were cold

Still waiting for my free gift card. My name is Mary Ellen Wittman. My no. Is 7164734543. I spoke to Walden Dr. Cheektowaga, manager a month ago and was promised my take out order of a brownie was …

Please note my last review of three months ago, where Kaitlyn asked me to provide my contact information. She offered service recovery in the form of a gift card, which I indicated I both appreciat…

Horrible. Food was too salty, Service was extremely slow, Server didn't bring us side plates, napkins, or cutlery for our shareable appetizer, had to ask another server as ours wasn't checking on us…

Horrible. food was too salty, Service was extremely slow, Server didn't bring us side plates, napkins, or cutlery for our shareable appetizer, had to ask another server as ours wasn't checking o…

Horrible. Food was too salty, service was extremely slow, server didn't bring us side plates, napkins, or cutlery for our shareable appetizer, had to ask another server as ours wasn't checking…

Very disappointing. We ordered the 2 for $26 deal. Salads took at least 15 minutes to come, server never returned until we asked for check. Burger was literally burned black. They ended up comping …

Very disappointing. We ordered the 2 for $26 deal. Salads took at least 15 minutes to come, server never returned until we asked for check. burger was literally burned black. They ended up compin…

Very disappointing. We ordered the 2 for $26 deal. Salads took at least 15 minutes to come, server never returned until we asked for check. Burger was literally burned black. They ended up compin…

I came to Applebees for dinner at 5:00 pm. I sat at the bar for 20 minutes and no one was behind the bar. Finally, I asked an employee who was clocking out if there was anyone working behind the ba…

Service was very bad I sat at the front door for 30 minutes I was starving drinks came watery like very

Angel Del Valle

ON FRIDAY, DECEMBER 12, I WENT WITH MY FAMILY to the restaurant, we were a total of 6 people. I kindly told the waitress who received us that if she could sit away from the bar. She told me that she could not. It was the only place to sit. The place was unoccupied. Well, there was not much activity of customers and we had to leave the place since we did not receive the pleasant treatment. We drove 30 minutes for a bad experience, we had to go to a McDonald's a bad experience. I think I would not return.

jillian koeppel

So we ordered from here the lady who claimed to be a manager, could not hear our voices through the phone, but yet we were in a very quiet area calling her when I know there is probably multiple phones in the building that she could’ve went to and put me on hold to get a better listen to what we were saying on top of it. We are missing two out of five of our things that we ordered And she was very ignorant to us over the phone didn’t even accommodate to us. Didn’t even try to Be understanding like we were the problem. She was very rude. We asked her how long and totally got shut out. We will definitely not be ordering from this one ever again. I mean $65 worth of food and we get treated like we did something wrong. Never again. customer service over the phone .. ignorant, rude once again I’m going to say it never again. I don’t ever normally do this. I think this is my second review on any restaurant and I am so highly disappointed. I would rate the food, but we don’t have any of it because we had to take it back. The manager also asked us. What would we like them to do about it while we paid $65 we would like our food. Customer service there is sad. Do not go there.

Danyell Howze

Waited 20 mins for drinks and and hour and a half for food that we didnt get. Decided to leave the food still wasn't ready

We tried to go out to dinner with some friends. Appetizers were half off so we were expecting a good hot mozzarella stick and a fun time. BUT, we were very disappointed. The long wait, the service, and the food was terrible!!! The food was inedible. Had a HAIR in it, was also cold, and we were waiting over an hour for the food. And the staff was very rude. I mean, I understand its Applebee's and not a 5 star dining experience, but why even be open if y'all can't even give us a pepsi without random floaties in it, or even have a clean table for anyone to sit at?! I would not recommend this place. This location specifically. AND, after waiting so long for crappy food, we had to hear the closing server complain while she vacuumed. Stating that she wasn't staying one minute past close. Honey ... we didn't even want to be out that late!! What a disappointment.

Last night, we went for dinner. It was busy so a wait was expected and totally fine with me. We got a table after about 25 mins. The hostess was not wearing the uniform and was wearing an oversized pink lilo and stitch hoodie. She was visibly upset with the kitchen staff, and buss staff making comments that her team doesnt know what they were doing. We sit down and after about 5 minutes our server comes over. Nice guy but doesn't know the menu. I ordered the Margherita flight, and my boyfriend asked a few questions about the beers. The server had no knowledge of beers and normally when you are unsure of a drink the waiter brings you a small sip. We requested it and we're told no. Cool, policy is policy. When the drinks comes out (35 minutes later) my flight was made incorrectly missing one of the flavors. I inquired with our waiter and he said he didn't know, they probably ran out of the syrup for that drink. I would think that I should have been told they dont have what I ordered and to let me decide if I still wanted the item. Rather they took that decision away from me and just gave me what they felt was suitable. Next when the app comes, we were given plastic cutlery because they were behind in the dish pit. I ordered the bourbon street steak and my boyfriend ordered the 12oz Ribeye. When I ordered, I indicated that I have a shellfish allergy and the waiter says OK, so bourbon Street chicken and shrimp. My boyfriend says, no she ordered steak and just told you she has a shellfish allergy. I told the waiter that I will take my meat medium. Next, when my boyfriend orders his meat the waiter says great and walks away not giving the opportunity to tell him how we want the ribeye. My boyfriend flags him down and says yoy didn't ask how I wanted my meat, instead of being apologetic, he just says so how do you want your meat. He orders it medium rare.. i remind the waiter that we will need steak knives since we have only been provided with plastic cuttlery. 30 minutes later he brings steak knives which still have food on them from the previous client. We flag him down and show him, he says my bad, and gets us new knives. 15 minutes later the food comes out. My steak is burnt and well done. Not medium. I send it back. Then my boyfriend cuts into his grissled meat that medium well to well done, his broccoli is soggy. So we have to send it back, ask for a manager. Manager comes over quickly, we explain about the food, and tell her we are ok to pay for what we have eaten and drank, but we are going to call it a night since the entire visit went terrible. She brings the bill and there is an extra beer on the receipt thay we had not received yet. She then removes it and we pay for the incorrect marg flight, one beer and pretzels. We leave, hungry and dissatisfied. We are outside the restaurants and we hear yelling, crying and screaming. Once we see what is happening there are employees fighting, yelling, shouting profanities at eachother. Now remember the hostess with the lilo and stich hoodie. She is screaming crying and jumping up and down. The disgusting words and behaviors she was using just topped off the evening. Obviously they were all having a bad night and were understaffed. They should have closed or limited capacity. Worst experience from beginning to end.

Daisha Dixon

I wasn’t even going to do this, but they are so unorganized and unprofessional that here I am. I ordered online Applebee’s on Walden pick up 735pm. I arrived employees were playing at the bar. There is construction underway at the pick up so you have to go in the main entrance to pickup food. I got home bit into it chicken was completely raw with hot sauce on it. I Called them right away. The manager said well, what would you like me to do?🙄 I said I would like a full refund. She offered me a gift card. Why would I want to come back to the place that tried to poison me. The next day someone else called me and I told her all they did was offer me a gift card and I do not want a gift card. I want a full refund to my card. She said OK I was satisfied. THEN I received another call from corporate so they can issue my gift card that I did not want and get my full name. I said ma’am, I don’t want a gift card. I want my full refund. I just spoke with someone at the store, She said oh I’m from corporate. We don’t usually give full refunds. We shouldn’t be doing that. I said why would I want to come back to the restaurant and spend more money. She said oh OK and hung up.

Crystal H

Since when can a host or hostess seat someone at your table without your permission to eat dinner with you and ur family since they are crowed. The gentlemen that ate dinner with us was very friendly. Never in my life have I seen this. This also happened to two other tables that where even on dates.

Christina Ortega

Worst experience ever. Took literally 20 mins before someone came for our drinks. Then took another 15 for our order. They made my salad wrong. Never gave my friend her order we had to ask where her food was. We were ignored the whole time. Will never eat there again