Destiny Rivas

Salt ass fries bro. Took a good 25 min to order and only 2 cars were infront of me

Anne Marie

PSA: "McGriddles" means 1 sandwich. It's a sandwich made with 2 pieces of mcgriddle bread. So, if you see a deal with 2 sandwiches and a coffee pictured that says McGriddles & an iced coffee, don't think you're going to receive two sandwiches. The gist of the following is that there was a miscommunication between a drive-through employee and a customer, and when the miscommunication was discovered and understood by both parties, the manager was curt and rude to the customer. Read on for details. I ordered the aforementioned deal, asked the drive-through employee if I could get 2 different flavors -- one with bacon and the other with sausage, and was told "oh no, it's only one." I said "ah, ok, you can't mix and match the flavors" "no, you just get one" "yeah, ok, I'll do bacon then." Maybe at this point, you think I should have understood. I didnt. I still thought we were still talking flavors and that I was getting 2 sandwiches. The employee knew I was getting one must have thought she adequately explained that. She didn't say, do you still want to order a 2nd one? Or, do you still want to use this deal (considering you get half as much food)? She didn't say, is your order right on the screen? So I paid, received 1 sandwich and a coffee, and drove away. Upon realizing I only received one sandwich, I turned around thinking they made an error and forgot one sandwich. I drove back, waited in line again, shared what I had experienced, and asked for the missing sandwich. The (same) employee told me I didn't understand the deal and it was only for one sandwich. I shared how the app says McGriddles, plural, and pictures two sandwiches with one coffee, and how I had verbally said I was expected i was getting 2 sandwiches. The employee said that she told me it's only one. At this point, I realized the misunderstanding between flavor quantity and sandwich quantity. I shared how I felt my money should not have been accepted when i didn't receive what I thought I paid for. I asked for the other sandwich but she said she couldn't give it to me, so I asked if I could ask the manager. I continued waiting in line, and when I pulled up to the window to calmly explain the misunderstanding and to find out what could be done, the manager was curt, aggressive, and unapologetic towards me. Zero accountability was taken by the restaurant. Zero apology was made. No professional courtesy of "I am sorry there was a misunderstanding. My employee has told me how she attempted to clarify the app deal. I can see how the corporate photo may be misleading and how it may be confusing that 'McGriddles' is singular. I would like to resolve this and ensure your repeat business." Instead, she acted like I was stupid and trying to scam them. She refused to make any sort of apology or offer any solution. She was curt, completely unapologetic, and made me (a regular customer, a low-income mom with PPD, a fellow human) feel terrible. This experience was 1 star. Previous experiences have been an average of 4 stars. Rating 2 stars because of previous positive experience and because I did finally receive a refund. I returned what I had received, untouched. I left crying and still hungry, now with no food, and no precious, little personal time left. I don't go here anymore. It bums me out every day when I drive by. I'd return if I knew that manager was gone.

Jie Mu

They don’t offer refills for fountain drinks

Jie Mu

This McDonald’s is the only one that doesn’t accept refills for fountain drinks. Don’t come here folks.

Yvonne Ramirez

I ordered a chicken nuggets kids happy meal and when we got home and took it out, there was 3 pattys in the nuggets box. I couldn’t go back as I was already long gone. Seriously McDonald’s, check your orders before handling them over to customers. This was so disappointing.

Maddie Chin

Beware of this location. Poor food quality and they always get orders wrong.

Pearl O

I used my reward points to get a McFlurry but wanted additional M&Ms so I paid an extra $.70 with its tax or something and I didn’t get my additional M&Ms

A-Awesome_17

Talk about horrible customer, super rude employees working drive thru. Such an unorganized,unprofessional establishment 👎👎

Betty Chen

I was told by the staff that the toy was the “Lil McDonald’s” one, which is why I bought it. But when I opened it at home, it was a completely different toy. Very disappointing and misleading.

Len Dm

What happened to McDonald’s Big Mac? The burger tastes like cardboard—so thin and super dry! It’s not even worth eating this $12.48 value meal.

Francesca Baker-Martin

I ordered a filet of fish combo with a coffee. I asked for cream and sugar in my coffee. As you can see from the pictures, the sandwich was haphazardly constructed. And the coffee was black. No sweetener and no cream as I'd requested. They just didn't give a damn about customer service. If I were able to give ZERO stars, that's what I would do.

Dut Kasilag

I was feeling upbeat and decided to get coffee at this branch which I haven’t been to in a while. I liked the new interior, it’s fresh and clean. I ordered just coffee and It’s been more than 20 minutes now and I haven’t gotten it yet so I followed up and guess what? They just started to make it... talk about a McDonalds without a ready coffee? It’s more than 25 minutes now and still no coffee so I followed up again and decided to get a refund. It’s chump change but it’s not about the money... so I explained to the manager that I’m not mad at anyone, don’t take it personally but this is perhaps the worst service I got from McDonalds. She offered the coffee for free but I had to turn it down. I posted pictures just to back up my claim. Now I get it why there are less stars on the review on this store. It’s supposed to be a happy place, but not today.