MR CLEAN KATY MANAGER

The food is very good, it is always characterized by being of quality

Cortez M.

This establishment offers consistently fresh and delicious takeout, ensuring repeat business. I regularly reserve an overnight room following engagements, and this location consistently delivers high-quality food. I highly recommend this location for a convenient and satisfying meal.

Concerning the hericanwe just had they were doing great servi g everyone they could still smiling best they could. Had good attitudes. It was slammed and they did great. It took a bit to get food and they started running out of stuff but they keep going and in my opinion did a great job!

The wait can be quite long. It has 2 soda machines, but the teas are not self-serving.

I ordered the baconator, and as you can see.. it has a decent amount of bacon. Fries and burger are fresh and the drive through service was great as well, very friendly when I pulles up to the window.

The burger was fine. My fries were a weird texture. Service was fast. They are stingy on the condiments. I'm thankful for the location, but the Los Angeles locations have better food.

It is a good place to eat, the food is fresh and delicious... but the drive thru is absolutely not a friendly place. The treatment received was like we were bothering the employee for ordering our food. Its like she was inscensed for attending customers. Guys, what happen with southern hospitality and good manners ??

Good service, but the men restroom is disgusting, perhaps the Gas Station crew are responsible? Who knows but not good.

The food was good, but the place smelled like it had been drenched in cleaning products. I appreciate cleanliness, but I'm very fragrance-sensitive. It was so strong that even my husband commented on it affecting him.

Food was cold, I ordered a burger, fries were fairly hot..

Giving a 2 instead of 1 because the first time I went was great! My food was fresh & hot, order was correct & I was in and out within 2 minutes. However, this time was horrible. I had to repeat my order 3 times and it still was not right when I received it. The fries were disgustingly old and I did not receive a straw with my order. The lady at the window didn’t even speak, just stared at me until I gave my money. Had I received my receipt I would have left a survey but I didn’t even get that. Not sure what happened in the last month but it wasn’t a good change. Will not be going back.

You may be tempted, foolishly like myself, to keep coming back here hoping for a better experience. It does not get better. It's always something, whether they've forgotten one of our food items, or we had to wait several minutes at the order box just for them to even acknowledge we're there, or just plain bad customer service. I have a feeling whoever manages this location is hiring family or friends of family, because who would hire/keep on a staff with this many complaints?

This location was very dirty and smelled like feet! Every trash can was full, and every table was dirty! I ordered a chilli and they gave me a knife to use🤦🏻‍♂️LOL!! They ran out of spoons!

Very bad experience. The person who seemed to be the manager yelled at me for no reason and was extremely rude. This is not the kind of service a customer should receive. I won’t be coming back.

There is no air conditioner, and it's June. The signs in the restaurant brag that the food is "fresh and real", this is a false advertisement. Staff were decent, but they are clearly short-staffed and unmotivated.

I come to this Wendy's when we want a quick burger. The employees there never look friendly nor welcoming. Not even a "WELCOME TO WENDY'S, SOMEONE WILL BE RIGHT WITH YOU." It took a minute before someone took my order this time. The lids and straws were not stocked, and the dining area floor was slippery. When I got home, the nuggets were not cooked properly and fries tasted old. The corporate office needs to assign new management.

Paula

This location is literally the worst overall to me, I have never had a solid experience. I vow each time to never go back, but this time I am so for real. The food is hard and horrible. I have to be honest, the area deserves better food and better customer service. Bye Wendy's on Katy Ford Bend Rd.

Broderick Butler

Half the dining room was sectioned off like a crime scene. The guy who took my order was trying to hard & multitasking when he took my order-which was prepared incorrectly & cold. The floor around the dining tables were littered w food from previous guests, which told me they didn't care about cleanliness. These are all reasons I won't be back.

+2

Every single time I come here. Food is missing from my order. The order is never complicated. Just a few minutes ago I ordered A 50 piece nuggets and a 10 piece nuggets. I'm missing the 10 piece nuggets and 4 from the 50 piece. If it's not under cooked half of my food is not there. I didn't check this time until I got home. The bonus is THEY NEVER ANSWER THE PHONE. If they would stop playing around in the drive thru they can push out the correct food.. ijs. I'm not going way back over there for nuggets.. just ridiculous also if they stop saying is that it while you are ordering they can hear the order 🙄 never fails..

This place is EXTREMELY LACKING and the people here are disgusting. I saw a female employee eating french fries while making people's food!!! And she did not change gloves!!! They don't offer all the salads Wendy's offers Their drink machine only has a few sodas available, absolutely nothing for people who don't drink soda. Their Dave's lemonade is too sugary with all the syrup sitting at the bottom of the drink. I had to pour more than half my drink out and dilute with water. It was so bad it didn't even taste like lemonade. Whoever owns this Wendy's, y'all need to CLEAR HOUSE NOW because I'm reporting this location to corporate and the health department. The employees are not quick to help you. They talk in Spanish amongst themselves, look at while you're waiting at the counter and continue with their conversation. I literally have to interrupt and tell them I need to order.

Worst service ever smh. They need to get new mangers and new workers. No way a employee should cuss at the customer since the employee was the person who got the food wrong. The manger was to busy outside pumping gas for his girlfriend or employee while his staff was talking crazy. The manger never once apologized he just stood there looking stupid. I have a feeling the employees run that business and the mangers just getting paid to do nothing.🤦🏾‍♀️

this is the pretzel pub burger..where's the pretzel bun at?? pay all that extra for this plain ...where's my refund..?

Bacon egg and cheese crescent delivered out to my vehicle, because they didn't want for me to wait at the window... The egg was runny almost liquid and slightly mixed with something that may have been cheese... I only ate a couple of bites but endured the consequences for the rest of the day. I can assure you that the cook working this shift was not a cook at all. Perhaps there were staffing issues.... Definitely suggest another location.

I usually have a bad experience every time I dine in. Employees have bad attitude, food is cold, lobby is dirty, etc. Today, I ordered two numbers 7 at the drive-thru and they only gave me one. I called the store number multiple times and did not answer. I will not be ordering Wendy’s again.

We come here a lot and the staff is always fluctuating - always good food and fast - but the workers have horrible, horrible customer service. We got one girl that was nice but that ONE time and since, it’s been a joy pulling up to employees that seem to really have no personality or customer service skills 🙂 also, they forget to give you your credit card back and don’t even apologize or anything & mess up the orders despite bringing it out fast!

*****STAY AWAY FROM THIS WENDYS *** WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED The fact that I even left these people one star kills me . Never in my 40 + years have I ever been treated Like this at a fast food joint. I was in the drive thru tonight 10/25/22 , 7:30pm after my kids game with my wife and kids for maybe 2 minutes. The guy working drive thru was very impatient and proceeded to ask me if I was done ordering and when I told him I had a few more things to order , he told me to hurry up. I’m sure I’m wasting my time leaving this review because I doubt anyone will be held responsible but it’s all I can do.

If I could give no stars I would... my experience on Friday was horrible! While waiting for my order in the drive thru window, an off duty employee comes up in front of my truck trying to slide up to the window. I said "excuse me" and she stopped and walks around my truck and comes up from behind to get to the window to talk to the other employees through the window while I'm waiting on my order. I felt violated and the utmost disrespect. I asked to speak to the manager and waited literally 5 minutes. It was ridiculous! After waiting, he said oh I'm sorry very nonchalant. I told him I would be calling corporate on Monday since he obviously didn't care.

This place has had horrible customer service and horrible food for years. I’ve tried multiple times to give them a chance for the 7 years I’ve lived out here and they never fail to disappoint. Today was definitely the last time I go there.

I have been to this location twice and both times the food tastes old and looks thrown together. Once was for lunch, and the other dinner and its just bad. The staff is rude, non welcoming, and barely even picks up their heads to speak with you while ordering. I also had to wait to order due to one watching YouTube or something on his phone and the other one making the food was talking on her phone. The place was also really dirty. Defintely don’t recomend and I won’t return.

Hamza is an EXTREMELY RUDE employee. He has no personal skills when dealing with customers both in the drive thru and at the counter. He also lacks basic "wendys" knowledge and is I'll equipped to run the drive-thru, a register or to flip a burger. We won't be going back to this location ever again due to his deplorable behavior.

KEEP DRIVING, Don’t stop Here!! Hi, I ordered through the app and picked up through the drive-through. Bad attitudes, horrible customer service. I asked for the double burger with mustard and NO MAYO…they put Mayo. I asked for another burger without Mayo, they got mad, wiped the mayo off with a napkin and gave it back. I told them that is unacceptable and that I cannot have a trace of MAYO ( you could still see the white residue) on my burger please make a new one without mayo. They were extremely upset and wanted to argue, I wasn’t going to argue with them. Finally they gave me what I originally ordered. Also the cup of water they gave me had brown stuff floating at the bottom. At this point I was scared to eat the Burger because of their NASTY attitudes, it’s no telling what they did to it. Worse service ever from a Wendy’s and I really like Wendy’s

On top of being rude OMG! After I’m almost done eating! I am sick to my stomach!! Will be contacting corporate

I had to delete my review from 2 years ago to make another one. Same thing. This place is trash. Long Waits just to get the wrong items then you have to wait again for then to tell you what you ordered isn't in stock. This place sould be close or burt to the ground with the employees in it.

It has been a while since I have received such horrible service and might I mention twice in a row. I went the first time and they gave me the completely wrong order after making me pull up to the front and taking forever with my order. The young lady was clueless as to what I ordered and did not appear willing to help. It’s fine things happen and so do bad days so I just let it go. My father wanted to go back tonight so I did. They once again made me pull to the front and took forever with my order, the gentleman gave me the bag and walked away. Upon checking I was missing two order of fries. Had to go through the drive thru again. They confirmed they messed up. Upon arriving home, I discovered they did not give me the right burgers. Just a complete disaster. I will not be going back.

The place is filthy, they are never stocked by the drink station, they always get your order wrong. The food tastes old or reheated. The employees are rude, if you walk in nobody tends to you or even acknowledges you until they are done with what they are doing. New management is needed.

I would put a zero if I could . Need to fire everybody and just start over !!! Horrible

Absolutely the worst place ever to go. No one in the drive through or in the restaurant and the cashier told us to hold on for fifteen minutes until we just left. I don’t know what’s going on at this fast food chain, but I’ve gotten better service from McDonals in the fifth ward. Don’t go here. And if you’re a manager at this place or franchise, close this place or hire adequate staff.

Absolutely TERRIBLE experience tonight at 9:45-9:50pm. Guy was literally on the phone walking back and forth. Too busy on the personal call to take my card so I’m just sitting here waiting on him to walk back after he told me the total and WALKED AWAY ON HIS PHONE. In what world is this kind of “customer service” okay? Then when he does come back I gotta get the doordash order I’m also here for and he’s just on the phone the whole time?? You guys need to hire people with actual work ethic.

Do not order from here ! Buyers beware! I literally ordered online at 9:22, got there at 10:05. They took my order told me to pull around and wait outside, one team member brought out my drinks . It then turns to 10:35 and I’m seeing four cars go thru the drive thru. I got to the drive thru explained my concern and this is how I’m treated after waiting a whole hour outside ! I asked for a refund or food since I had a family to feed ! Here is a video of my treatment and they admitted they forgot ! Yet said they didn’t know my order ! I have video evidence that I’ll play for corporate this is sickening to a customer who didn’t even do anything to them I only waited for my food and got such poor treatment! First time coming there too !

Waited ten minutes for my sandwich, had to go inside to get it, and after asking if it was the right sandwich and getting attitude for asking, turns out it was the wrong sandwich.

I just received the worst customer service experience from the "manager" of this restaurant just because I asked him what size drink comes with the meal. He closed the window on my face when I asked for his name. I know he just works for a fast food restaurant and that he is probably too young to be managing anything, but that doesn't excuse him. He is probably overworked, but he definitely needs a lot of training in customer service. After the incident I decided to go to Chick-Fil-A where customer service is always a priority.

Probably one of the worst fast food places I’ve been to. Manager just stands around on their phone. Go in to order food anytime of day they say their closed and can’t take orders except drive thru. And if you manage to actually get food it’s either over cooked or undercooked. Got a burger and some nuggets, the nuggets came out the size of nickels, the burger was nearly raw smelled microwaved and some how managed to have soggy fries and stale flat soda. Over half the employees don’t speak english so trying to order something is a nightmare and playing a 50/50 if it’s correct or they rang it in wrong. 10/10 recommend going to any other Wendy’s before even considering this location.

Come here if you want attitude and do not like professionalism. Food mediocre. I would drive to the one on fry and that is 10 minutes out my way.

I had to select a star so I could comment. • Close this store. • Or retrain everyone. • Or remove who can’t be retrained and reset. •Or hire someone accountable for such impressively lame service. Waited 5 years for such a disappointment. Just trash. I would not be so bothered but you didn’t get my mom’s order right.

My mom purchased my order and they failed to give her my order the first time with missing items. Again no receipt in the bad like a normal establishment would do. If I’m paying $11.90 and I bought a 4for4 why are the nuggets and fries missing ? That is almost half of the meal missing. The guy then argued with my mom about what was placed in our bag . She also showed proof the items i texted her and the card the money was taken from . We did not get the entire order and I’m disgusted with the MAN at front argues with customers . If you hate your job that much just quit . I hate how they handle things at this establishment. No one should have to argue about food if the gave the receipt and the double checked the bagging before giving it to the customer the FIRST TIME to prevent stuff like this in the future . I see why their lines are always long they forget people food and hold up the line just so you can eventually pull off while you’re STILL MISSING ITEMS . THIEVES (Reynaldo)

Got a burger, nuggets and fries. Asked for it to be cooked fresh and was told the food was just dropped. Obviously that was a lie since the fries were room temp and the nuggets and burger were cold. Have been to this location several times and the food has never been good and I always have to have them remake it. Will never come back again

Just waited 10 minutes to even order in the drive-thru. Finally got my order, checked the bag and number of items was correct. Got home and the order was ALL wrong! I certainly didn’t get anything the way I ordered it and the crispy chicken sandwich was just a hard fried “whatever “ slapped on a hard bun with Mayo and a sorry excuse for a piece of lettuce! The fries were just plain nasty… obviously they haven’t changed their oil in quite some time! Threw it all away!! Won’t be going back!!!

Extremely bad service, long wait times, you're never greeted upon entry. I'm confused as to why and how you're still operating. Not to mention your sky high, small burgers.

Went through the drive through tonight. Is the fresh hot fries campaign still going? Tonight's fries were not only cold, they were also re-served to me after asking if I could have hot fries. They were thrown back in the grease and given back to me. So they were hot, overcooked, bland fries.....thanks 👎🏾 I guess I'll need to be specific next time about them being fresh...got it.

AVOID THIS PLACE. This location is a rip off. With the cost of each meal going up and Wendy’s already has the smallest sandwiches compared to other places , they need to give you all the food you order. We ordered two 10 piece nuggets and one had 9 the other had 7. The fry boxes were not filled at all. I tried calling and no one answered not even voicemail. $42 I could have eaten at a better place.

Horrible!!!! Do not eat here!!! This is the last time I EVER GIVE THEM OUR BUSINESS/MONEY!! Burnt nuggets. Cold chicken patty. Ordered large gave me the large drink and half of a small fry. Tried to call kept getting hung up on. I WOULD UNDERSTAND IF THEY WERE BUSY BUT THEY WERENT AT ALL!! They were cleaning up water in the kitchen floor. Disgusting! Why would you serve someone something you wouldn’t eat.

If I could give 0 I would. I was just at this location and they are out of most drinks and frost items. The so called manager was taking the orders and was the snarkiest child I have ever encountered. When I pulled forward and asked for him to come to the window he refused. I purchased nothing because of the customer service. I submitted a complaint with corporate customer service and promised to never patronize this location again. Karma is a mother and what you do unto others will be done unto you.

I used a mobile order at this location to make things easier, using the drive-thru. I was the only one at the drive-thru when I arrived, and there were only 3 customers inside. I was asked to go wait out front for some reason, so I did. 15 minutes later I called to ask what's going on, but no one answered the phone. I went inside and asked, and the manager was quite surprised and looked over at the staff and asked what happened to my order, and they took a finished bag and showed it to him. They were holding it for "pickup" the whole time, even though they themselves told me to go wait outside for it. Sigh. Apparently this is a common issue at this location, due to the other reviews, and the manager telling the staff that they need to stop holding mobile orders for people who already arrived and go outside and give it to them. At least my order was all correct.

I have to say the service was great! That's the only reason I'm giving them a one. There's hair in my burger between the bacon and the cheese I was there between 3:45 and 4:00 p.m. today, I called the number that's on the website and I can't reach anybody there's just a voicemail so I've left them a voicemail actually a couple of voicemails. It's sad that you can't reach anybody at the store and even more sad when you get your food and there's hair in it and you find this out after you've taken a couple of bites and then the hair comes out!! That's disgusting...

So I went to Wendy’s today 6.27.24 12:36 pm in the drive thru cashier was Jxhxxxlis and ordered my food. My fries literally were only half the box. Food is already expensive enough, but to short my fries is even worst! 1484 KATY FORT BEND RD. I tried to add pics but couldn’t.

PLEASE DO NOT EAT AT THIS WENDY’s! On 08/03/2024 The MANAGER of this Restaurant was caught making food with NO GLOVES! When video recording him in action, he immediately stop, looked at me with a nervous look, and then his coworker gave him a pair of gloves. Please keep in mind: as a Manager you should be an example of your employees and practice good health and safety habits! Also PER TEXAS Department of Health of State Health Services - Food establishment minimize bare hand contact with ready to eat foods by either wearing single use gloves following the listed procedures: APPROVAL FROM YOUR REGULATORY AUTHORITY IS REQUIRED. This will be reported! AGAIN PLEASE DO NOT EAT HERE

Every time I come to this Wendy’s there’s always something wrong. This last time they were rude when trying to find my mobile order and made me wait in the parking lot to get my food. Once it was brought out the drink was only about half way full. They always forget to add sauces, they never have chocolate frosty’s and so many other things.

Just got raw chicken tenders… no receipt. Didn’t realize until I got home so I can’t put in a complaint with the company. :(

I’ve gotten to the point where I drive 10-15min out of my way to the Wendy’s at Morton because this place is that bad. Mobile orders either take 30+ minutes or it’s freezing cold. They always forget sauces and napkin. But the worst of it all, no matter how nice you are the attitude of the manager, not the employees, is horrible. I have to go down and remind them of my order half the time and every time she’s yelling at the employees saying she “already made that order” when no one did.

I came to buy a kidsmeal for a kid and it didn't had a toy so I asked and guy said there was no "toys promotion" at the moment while in the front door it is advertising "Welcome to the DC Universe" promotion. This is my second time dealing with this. Kid loves to collect this kind of toys just for the workers to keep them to themselves.

The worst wendys in Katy costumer service is bad the food is not that good I will no recommend!!!! Muy malo el servicio y comida no lo recomiendo!!!

The worst . They will mess up your order everytime . Zero customer service . Go to another one !!!!

Terrible waste of time! Terrible food! Last straw when they had me waiting in line for 20mins just to say they won’t be taking anymore orders at 220pm. No explanations just rude! Made me late on my lunch with no food for the kid!

Do us a favor and pls go out of business. Food quality is mediocre at best and service is horrible. Bring back the old fries and get rid of this new food that is mediocre.

I used to come here all the time until recently when ordering off of DoorDash, I did pick up and online it said you can either go through the drive-through or do inside but when I went through the drive through the employee got mad at me and told me I can only go through the drive through when the dining room was closed it was 8:40 they close the dinning room at 9. He was ridiculously rude for no reason. Not coming back

This Wendy’s is trash can’t even get the damn orders correct

horrible service! Will be reaching out to corporate

If I could give ZERO stars I would!!! This was the worst Wendy’s I’ve ever been to!! Nothing but kids work in there!! Fries cold burger cold!! And nuggets!!! I took the fries back and ask for fresh fries!! I was told to pull to the front of the store. And was waiting for almost 30mintues until I got out the car!!! For the fries !! The kids was standing around talking the whole time!! And forgot!! And the fries they gave me was still disgusting!!! Definitely will be calling corporate!!

Lord know I don’t like being mean, but 2 days in a row they messed up my order. Drive thru! I speak clearly on what I want and they mess it up all the time. Very disappointed! Yesterday I sat in my car for 10 minutes waiting had to come in and grabbed my bag and they gave me the wrong order. Please listen to the customer and get it together

Went through drive through and order two crispy chicken sandwiches and two grilled chicken wraps. When trying to edit the wraps to take ranch off of it and put Mayo on it the drive through order take wasn’t listening and messed the order up and when we asked the manger if they could fix the order he was ok with it but when he brought it back out to me he was rude saying that we were not clear when we order the food and that it wasn’t their fault. And after looking at the new wrap it was also poorly put together and the tortilla was falling into pieces to where I can’t pick it up with my hands to eat. These people are super rude at night and need to have better customer service and better respect for the customer

Might as well go to the drive through, service sucks they do not pay attention to front counter while everyone was on their phone on the back and one person focusing on the drive through . waited for 15 min and nothing so just decided to leave. 🤦🏽‍♂️

Waited at the drive thru for 10 minutes because the guy told me to give him a sec. Never came back to the intercom or window.

my ordered was completely messed up and wrong. I ordered a small chilibowl and when I got it, it had big chunks of hamburger meat in it. Also, I ordered 2chocolate Frosty's and it doesn't even look like a chocolate Frosty, I don't even know what this is... .And I ordered six piece chicken nuggets (plain) and they gave me spicy. they felt hard like a rock. I order 2Baconator Fries, the fries taste stale. I couldn't even eat. I had to throw it away I tried to call them to get some type of justice and nobody answered the phone) And because of this I will never eat Wendy's again

Very disappointed. I ordered a Pecan Salad through the drive-thru, and when I got home, I realized it didn’t have any chicken. The chicken is a key part of the dish, and it’s not fair to pay for something incomplete. Mistakes like this shouldn’t happen at a restaurant with a good reputation. I hope they take steps to improve their quality control.

Eric Ibarra

Just looking at the pictures on the reviews tell me I Should not eat there. The pictures of the view was the only thing I needed turned on

Destiny Jones

I order food they parked me, wait 30 min just to get old food . Nuggets look like they been sitting there all morning. They got teenagers working there. Leaving out the restaurant while it’s busy to smoke

Kemberlie Sykes

I visited this location for lunch today! The employee that took my order tried to take my phone over to the drive thru window for payment when I ordered inside the restaurant at the front. So let me get this straight your establishment takes Apple Pay etc. when I told her no she could not take my phone being it needs a facial id to pay she proceeded to tell me then I need my card. What kind of bs is that. Why would you not have a cash register open for the in restaurant guest. I told her I didn’t want the food since I can’t pay with my allowed and accepted form of payment. I won’t be coming back here this I know!

David Murff

11-21 @11:50 am, Stood at counter just for manager to tell me to wait. He then took 5 orders through the drive through and filled all the orders while myself and another were still standing at the counter. I left and went elsewhere. Horrible customer service/ time management.

Starla Phillips

I ordered through drive thru. They did not ask me my order at the speaker, even though they took the person's order in front of me. When I got to the window I asked if they knew I was trying to order. The girl at the window was very rude and asked, "oh are you trying to order something, what do you want?" I gave her my order. When she gave me my drink, I asked for a straw, and this seemed to irritate her. A guy worker came to ask her something and she said something back in a rude tone and he walked off shaking his head. I had to pull up and wait for my food even though I am the only car here. It has been 10 minutes, still waiting and another car just pulled up to the window. I did not think I'll come back to this location. I loved the friendly service and it has gone downhill. Now another car. Still waiting. Oh, I ordered a #1 no cheese, nothing special. Got my food, I said thank you and the girl just walked off, not even a grin. We all have our bad days, I get it. But come on now. It's sloppy. I wish I could show you a picture of my bag, I kid you not, it has grease all over it! I never take time out to leave a review, I made an exception.

Lindsey H

This wendy's has really gone downhill this year, it was my go to on the way home from work but they keep messing up my orders. This time and my last time going at this point, the lady at the drive through had a language barrier issue and did not understand anything I ordered. At first she kept putting "late night meal detail" in as my order on the screen when I kept saying Son of the Baconator, it was 12:30 pm. I kept asking for the baconator and she kept correcting me that it's 2 cheeseburgers. I was finally asked to drive to the window where I repeated my order two more times and it was still gotten wrong. I asked for 2 Son of Baconators one with only mayo and one the way it came. She repeated my order back to me verbatim. So I thought she finally got it. What I got was two junior cheeseburgers, both with extra, extra ketchup, so much ketchup you couldn't see any thing on the burger and it was oozing out the sides of the sandwich. She didn't give me a receipt which I now know was probably intentional.So I couldn't return it.

Kelly Romero

Horrible ! I just went to the drive through and in ordered spicy nuggets and they gave me regular nuggets my husband went inside and told them and they made him pay for another order of nuggets because they said we had ordered the regular nuggets when I even said it twice in the drive thru because the girl didn’t listen well. I find it very dishonest and unpleasant visit also they didn’t even give us our fries we had to go back inside to ask for our fries ! Very unhappy with this visit !

Swan Bang

0 stars. Worse Wendy’s I’ve ever experienced. I tried to give it the benefit of the doubt as I live in this area however, the food is less than desirable. The burgers are cold and nuggets are stale. Ordered a double with bacon and received a single patty with no bacon and appears to be old. Avoid this location at all cost.

Carlos N

On 8-27-2025 around 11: 25am I went to Wendy's for lunch. I walked in and waited for someone to help me. The manager and the employee saw me waiting but did not acknowledge me. After waiting for over 5 minutes for someone to take my order I asked is anybody working so they can take my order and they just looked at me and ignored me. I will not be returning to that particular Wendy's again.

Isa Flynn

Whoever the manager is, the lady with the blonde dreads is always always in a nasty mood. I live right across the Street so usually go there but what I’ve noticed is that every single young employee that works with her is so nervous and intimidated even when they try to be so friendly with the people, but she’s right behind them like a hawk And she never smiled. Give your food to you like she’s taissing it out on the street ,if you really want to improve this location, I suggest that you change this manager or better yet I probably need to inform corporate because this place has been there for a while. There’s no need for that kind of service. If you really hate your job and this is the manager reading this improve your attitude. You work in customer service. I am in the medical field and I work with customers all the time customer service is key.

Mary Bellinghausen

I went through the drive thru between 8-8:45 AM on 8/21/2025 ordering two orders of the 2 for $3 breakfast options. By the way wasn't given a receipt so I don't know my order number. I ordered a sausage biscuit and seasoned potatoes and a sausage with cheese English muffin and seasoned potatoes. I was given an English muffin with egg and cheese, this is a problem as I am allergic to egg. I bought this for myself and a coworker, don't have the time this morning to run back so I tried to call let them know the mess up and ask for either a refund or replacement I could pick up at another time, but they didn't answer the phone. I have been here multiple times in the morning at this hour and it has never been busy, this morning was no different. No reason a single person couldn't answer the phone and no reason you should confuse sausage and egg. Be more responsible! FOOD ALLERGIES EXIST! Lazy and incompetent! Can't get an order right or answer a phone, customer service doesn't exist here. Now I have no breakfast and am out $3 because these people can't do a job they were hired to do.

C L

Order the fries, bacon Nader, the bacon it was not even on pieces was dry cold. The fries are stiff. Seems like frozen. The cheese was not that melted. Really disappointed of my lunch for work. i’m eating even holding the fries with my two fingers and the whole fries just come together

Alavi Virani

Just picked up a burger from here away about 7:05 pm tonight. The girl behind the counter was extremely rude and my food was not cooked at all. This is absolutely ridiculous.

Loree Lorraine

Salted but cold fries in a half full container. Tried to visit this place again and it was worse than previously. My bacon cheeseburger was cold with no cheese or bacon or any included condiments. I used the app to order ahead and they still got the order wrong, the shake machine was down too. If I could rate - stars it wouldn't encompass how horrible this location is. Go to Mason road folks. This is down the street from me and I'd rather go downtown to avoid this disappointment 😞

Zaria Re'Jean

This Wendy's has NEVER gotten it together. I came in and ordered a breakfast sandwich and French Toast sticks. Be prepared to wait for 15 MINUTES to get what they forgot to give you. I wasn't given Syrup (which you never have to ask for with French Toast) or Jelly, so I went up to the counter to ask for them and proceeded to wait 15 minutes before any of them acknowledged me. In that time, 3 customers came in and also waited at the register without anyone taking their order. The first person left after waiting so long, and the other 2 (a couple) were finally spoken to shortly after she left (but they ultimately ended up leaving too). OMG JUST NOW WHILE I’M WRITING THIS a woman YELLED at them to give her her fries that they left out of her order, because she was standing at the counter being ignored forever just like I was, even after she had said “Can I get some help please?” !!! ANOTHER THING, 3 months ago they didn't give me my debit card back (it was a teenage Hispanic dude with curly hair and glasses, and a black guy with glasses who acted like he didn't wanna be there) so I went back the next day when I realized it was gone and they had it in a drawer for me. Thought everything was fine, but then the next week I got a notification from my bank that someone tried to use my card for an over $1,000 online Walmart purchase (it was declined) so I had to replace my card. This location can kindly ROT to the ground, such a SORRY excuse of a place! I've seen way too much bad service here and I'm done patronizing them.

Hank and Alyssa Smith

We ordered a #2 double and a Texas biggie bag. The #2 meal had only a half sleeve of fries. The burger in the biggie bag had a piece of plastic that I bit down on. I tried calling the store but they won't answer the phone. I was not given a receipt, but since I paid with a card, I can prove the transaction to corporate.