Pollo Palenque
Mexican · Laredo
Informazioni su Pollo Palenque
At Pollo Palenque, we're passionate about serving up delicious, authentic Mexican cuisine that's made with love. Our specialty chicken is marinated to perfection, ensuring juicy and flavorful bites every time. We take pride in our generous portions, from burritos to sides, all carefully crafted to c...
At Pollo Palenque, we're passionate about serving up delicious, authentic Mexican cuisine that's made with love. Our specialty chicken is marinated to perfection, ensuring juicy and flavorful bites every time. We take pride in our generous portions, from burritos to sides, all carefully crafted to complement your meal. Our attentive staff, including friendly lobby attendants, strive to provide exceptional service, making you feel right at home. With free salsas, tortilla chips, and other ingredients available with every order, we're committed to enhancing your dining experience. Whether you're grabbing a quick lunch or enjoying dinner with friends, our wheelchair accessible entrance, drive-through, takeout, dine-in options ensure that everyone can enjoy our food.
Cosa dicono i clienti di Pollo Palenque
Pollo Palenque is known for its tasty chicken and free salsas, chips, onion, and cilantro. While many enjoy the food and service, some customers have reported issues with cleanliness, slow drive-thru service, dry chicken, and inconsistent food quality.
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Ideale per
Tip: The drive-thru can be slow, so consider eating in if you have time. Be aware that the restaurant may need updates and the restrooms may not be well-maintained.
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Domande frequenti su Pollo Palenque
Recensioni di Pollo Palenque Laredo
Yummy food. Great service. Great place for lunch
Always best in town. Chicken is very tasty and not dried out. Service is always great. I won't go anywhere els
Chicken is one of my faves at this place. It's just that orders can take forever through drive thru. Is it worth it? Yes, but if they find a faster service it will definitely better the experience. Last wait there was of 12 min. At lunch hour time is precious.
I love their food. Older gentleman working the lobby is attentive of the customers. People behind the counter look tired. Management, you need to do a better job at staffing your restaurant accordingly. I saw a lot of people come and go. Every single staff member was doing something but foot traffic was heavy. I applaud your staff for doing a good job even though you have them overworking themselves.
Though this isn’t my favorite Pollo Palenque it’s a good one. The service can vary but for the most part they are a good team here. The food is excellent. I enjoy getting the burritos if I’m eating alone. But when it comes to eating with family and coworkers you can’t go wrong ordering a family meal.
Food as always is great. I would recommend, if you want mexican style, charbroiled chicken with the sides. I just don't recommend eating in. The place needs a major update, but the staff are great and the food is amazing as always.
Your food has fair taste, regardless that sometimes your chicken gives me the impression that it has been reheated. The price of your chicken would be great if the box that you deliver wouldn't seem so empty---just wondering, where do you find such miniature pieces of chicken
I have nothing but respect to taco palenque and the rest of their restaurants. However as much as I love coming here, it has been nothing but dissatisfying the last 4 times I’ve been here. The atmosphere is terrible. Restaurant is really dirty and they don’t maintain their restrooms. Ordered a chicken burrito with no beans as soon as I got home it came with beans when I told them 4 times no beans. The second time the burrito had like 12 oz of rice than chicken. The quality has gotten down here. They really need to maintain their restaurants or retrain staff here.
There's roaches in the restroom. The was vomit in a table below a high chair. I was there for more than 30 Mins no one cleaned it up.
The air-condition does not work.. extremely hot inside.. only no more of 6 customers at that time.. and the bathroom 🚻 dirty (men's) Not recommended this place 😕 👎
Decided to stop by and order something, unfortunately there is a lack of hygiene here especially when some of the employees are eating chocolate cake with their bare hands, then suck their fingers and then give you tortillas with the same bare hands that they just sucked on. Never coming here again
Went thru the drive thru - WORST SERVICE. They don't pay attention to what you're ordering and give you whatever they want.
Bought an 8 piece meal for $28, I did not mind the price. Whatever. What I did mind was how dry and hard the chicken was. This place has gone from good to bad. Also, the drive-thru sign needs to be fixed very out dated and can barely see it. Won't be back for a long while until things improve.
Unfortunately, i got food poisoning from pollo palenque. I was a huge fan with pollo palenque the food is always delicious. I ate a 2 piece pollo combo with tortillas de arina, rice, beans and red salsa after work at around 9pm.. I woke up with abdominal pain specifically from the left lower quadrant. I had diarrhea and emesis episodes more than what I can count on my finger. I ended up going to work (12 hr shifts) because I thought it would go away (i’ve never experienced this before). It was barely 7am and I had gone to puke and diarrhea x2.. I was like yeah no i’m not going to survive at work. I felt very weak & my coworkers stated that I looked very pale and not my usual self. My charge assessed me and said wow your veins aren’t popping up, you’re extremely dehydrated. So I ended up leaving and continued puking bile & watery diarrhea. Just please be careful next time to whoever made my food. I love pollo palenque but this experience I had is now forever associated with that restaurant.. I’m still sick but liquids are finally not coming back up anymore.. Just please double check the ingredients, wash your hands & use fresh food.
Yesterday I bought a whole chicken but I think it had hepatitis B from how yellow it looked and how horrible it tasted. I asked for a roasted onion and they don't sell it. And forget about the lemons and 3 tortillas for a whole yellow chicken and I paid 35 dollars. I really don't recommend it. In fact, I'd rather throw it in the trash!
Two hour wait and when you go and complain and tell them, hey where’s my food they get mad and they tell you well we’re busy. You can have your money back you think people wanna sit around and wait two hours for your food and I wasn’t the only one there was multiple tables and then they try to give me the food for free, but that wasn’t the point. I didn’t want their food. I want good customer service. I do not recommend this place. Please don’t come to the place. The restroom was disgusting. You go to the restroom. Disgusting you don’t even wanna know how disgusting disgusting Horrible horrible place.
This place has some issues with everything. The food was not good at all and they gave me rotten chicken. It made my wife sick and also the place smells and is dirty. The service is horrendous and the only thing about the whole meal was the drink. Only because I served it myself. This place needs to get up to standards and I think the health department should give it a surprise visit.
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Informazioni su Pollo Palenque
Come arrivare
4507 San Bernardo Ave, Laredo, TX 78041
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4507 San Bernardo Ave, Laredo, TX 78041
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