Shany Thakur

The food was good but they had no place to sit! It was a rainy day and we had to struggle to find a place to have our food. I wish they would arrange a place to sit! The customer service was quick though.

Marek Kurowski (Kuri)

Avoid this place like a fire. The place is a mess, no customers. Ladies busy with each other instead of getting on with things. Chunks of chicken on the floor, although you cannot call it chicken. The only thing that's good is the fries. Restaurant on 23rd street, do not recommend

GreatBigToyBox

Extremely busy and loud. Tables were dirty from multiple uses and no wipedowns. No ice and majority of the soda/drink options were empty. It is a believe a newer location so hopefully this is temporary.

Dal

I'm not a vegetarian, but I had people with me who are, and there were no options other than just fries, so we had to leave with nothing. You would think that's a basic option to have a vegetarian option on the menu in 2023, but it is what it is I guess. It's just a pick-up point kind of place anyway, not for dining in.

Completely understaffed. Orders take way long.

They gotta pick up the speed they look confused

No quality control (single patty rather than double) or sense of urgency from client facing cashier (made me wait 10 min before sleepily taking my burger to the back and came back to say the grilled says there’s 2 patties. I had to open my burger to show the single patty before she would give me a new one). Gave Wendy a chance after many years. No plans to come back.

M. Skinner

The fries tasted to soggy. It looks like they need better customer training

Israel Rios

I requested a plain baconator burger, from Benjamin. First his manager was extremely rude to him while he was trying to take my order. Very unprofessional of her. Also I’m allergic to several mayonnaises, so when I received my PLAIN baconator, I was met with a burger with no bacon and only ketchup, and mayo. Thankfully I didn’t bite into it without looking. I’ve tried calling several times and have not received word back from this location. Will never visit again, and would not recommend at all. I don’t blame Benjamin, as much as I blame the kitchen staff.

Hani Kassim

This place is quite a thing!! A big spill hazard by the fountain machine, self-ordering machines not handing out reciepts nor QR codes, making it weird to fetch your order, and employees not giving you your full order until you ask for it (I had to ask for my drinks and they had to double check if it was right). Coming to taste, it's really not worth the price, even being near Times Square.

Will C

Mobile ordered, saw staff putting my chili in the bag then let it sit on counter. To be polite I waited, they did some walk in orders. Had to point out my mobile order was probably sitting there. Fine got the order but missed my bus because I thought 10 minutes was enough for one chili. Got on the next bus a few minutes later ok no big loss at least I can enjoy this chili. Opened bag, hmm no spoon. A carefree staff, low stars deserved.

Christin Barrett

They never have any napkins, fries,ketchup etc. Now my chicken sandwich is served like this. I ate it and it taste

Jose Corchado

It's 10/12 10:52PM Now today is the 2nd time i pass by and they are close but when you look at the time they supposed to close today says at 1:00AM so why are they close at this time yesterday was the same thing i got there before 12:Am and they were close and the schedule on the Google Maps say different, i Love Wendy's so i can't afford to do be doing a 25-30-min walk to this location saying ya are "Open for Business" but when people show up Wendy's Front door is Locked, Fix ya Google Maps Timing stop lieing about being Open Late Night and be closing very early