Loretta Solomon

Today is 7/11/25. I just left this location. I purchased 2 glazed donuts & a bag of donut holes. Two issues: 1. I was due .03 change but rather than “ask” me if I wanted my change the person just assumed they could keep it. Lesson-DON’T ASSUME customers don’t want their change!!! I ordinarily would say keep it but that is either when it’s being given to me or I’m asked if I wanted it. Bottom line it’s mine to keep or give. It’s my CHOICE - not theirs! ! Second issue: They are using some ingredients that leaves a numbing or glue like affect in your mouth. I noticed about a month ago when I visited and purchased glazed donuts. I decided not to go back. But I reversed my decision and decided to try again but get the cake donuts instead. Well, its confirmed that their is an ingredient they are using that gives that numbing affect I. The mouth. So, I’m done. Not sure if it’s ALL Shipley locations but definitely this one. I frequented this location many times but it was about a month ago I noticed this issue and it’s a wrap for me. So buyer be ware.

Brittany

Severely disappointed the past few times I have visited. Im given incorrect items, there's hardly any glaze on the donut holes, the kolaches are hard and over cooked. I'd rater go to another location or pass on it all together.

Mariah N.

I’m not sure what’s going on with this location but lately I’ve been having raw dough in the middle of my donuts and today I get mold on a kolache. I thought these were supposed to be quality but apparently quality is really going down hill here.

T Fairbanks

Valena is very rude every time I visit this location. On today's visit I was clearly next in line and Valena overlooked me and proceeded to help the next customer in line. After the costumeer told her that I was obviously next she went on a Spanish Speaking rant before deciding to help and of course without any apologies. Valena lacks costumer service skills and makes this establishment looks bad.

Jason/Lindsay Womack

Walked in with a silk bonnet and the workers started talking about me in Spanish thinking I didn’t understand. What if I was a cancer patient and didn’t have hair? It was extremely rude and thoughtless of a persons circumstance. Won’t be back to this location.

Chau N. Nguyen

Tried the salted caramel frappe and it tasted like rotten flesh. There was also no trash can inside the location. Do not recommend. for the amount of $$$ go to starbuck!

Erika Cuatro

Fresh donuts are always good, but staff here is very unprofessional. Had to keep repeating my order to the young man wearing AirPods as he’s taking my order at the window. Wouldn’t take them off to hear better. This is not a drive thru with a speaker box, the order is being taken by personnel at window. Hire better staff for or at least tell them it’s not professional to be wearing air pods on the floor

Jessica Smith

The owner need to teach their employees how to greeting customers. Everytime they acted like we are here to get free donuts. NO HELLO and even NO THANK YOU. This is my 4th times here. Won’t come here again.

September Kid

Went in for Teacher Appreciation Day to pick up half dozen and this location said no. Teacher ID made no difference. Was going to give to 6 deserving students 1st period. Guess not

Tracy Goldsmith

Ordered Kalachi's, at 8:37, received at 9:10am this morning the food was not freshly cooked, received food (cold) wrapped in foil. Doughnuts were cold probably left over from the day before. When I CALLED to ask about my order. Communication skills were not clear. $20.92 was for nothing. Not including the tip was in The order was picked up by Uber. There was no way to refund my money. Just poor service all around. We need to stop ordering, not unless we go get it ourselves.This is ridiculous.

Philip C

As I was eating a glazed donut I felt something hard like a rock so I spit it out. In my past I used to own a Donut shop for 6 years. I have no clue what the object is but look like this location doesn't clean their glaze every morning. I'm a regular at this location and will not come back.