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Rodrigo Pena Silva

The worst experience I ever had. My car rental booking was confirmed through website but when I went to the agency they told me there was no cars available. Not professional at all and very disrespectful.

Raghad AlQahtani

SCAMMERS and THIEVES! AVOID THIS BRANCH AT ALL COSTS! I am writing this review to warn everyone to stay far away from this branch of Hertz! I rented a car for a quoted price of only €115, but they have since fraudulently charged me over €800! They are claiming damages that were already there upon picking up, yet they never showed me any scratches upon return. To this day, I have not received any damage report detailing these supposed issues. Despite my repeated attempts to get clarification, Hertz has completely refused to provide any evidence and has stolen my money. This is nothing short of a scam and outright theft. Do not trust this company! The employees are dishonest and will rip you off with fabricated charges. I have never experienced such appalling and fraudulent behavior from a rental car company. My family and I have been using Hertz for years, never experienced something like this. WILL NEVER USE HERTZ AGAIN! Save yourself the headache and the financial loss – RENT ELSEWHERE!

Лика Майкова

Terrible service! Yesterday we booked a car for the next morning. We came in the morning and the worker, an elderly man with a beard, behaved disgustingly. He said that our reservation was not there, although we showed him the document. Then he began to say that there was a car, but not automatic but manual. We wasted time and nerves and in the end did not get what we booked. This company ruined our day.

Dom C

Avoid this rental location at all costs. If you are attracted by the relatively low price or convenient location of this office, don't be. A single day of car rental cost us close to 1000 Euros. When we arrived to pick up our car the staff told us it was a manual transmission despite us clearly booking an automatic. They conveniently ran out of automatic cars "except for a brand new Audi", which cost us an extra 200 Euros to rent for a single day. That's not the worst. One of our rental car tire got punctured just around the corner of the rental garage by a motorcyclist who stole our luggage. When we managed to drive the car back and told the staff they were extremely unsympathetic, shrugged and said it happens all the time. The staff then proceeded to charge us an extra 500+ Euros for the punctured tire. Daylight robbery. She even shouted at us for wanting to read the itemized damages on the display screen again. Judging by the proximity of where the incident happened to the Hertz garage and how the staff swiftly charged us the additional fee, I am not at all surprised if some of the staff members are in cahoots with the robbers. My partner and I have traveled and used rental cars dozens of times throughout the US and Europe and this is by far the worst experience we have ever had. Judging by the other reviews, we are certainly not the only ones to be scammed/taken advantage of. Not only should Hertz shut this location down, but they deserve to be investigated by the police.

Homayoun

Be very cautious! We rented a car online from this company for three days. When we arrived, they informed us that the requested car was unavailable and gave us a lower-quality car at the same price. We were supposed to travel from Milan to Rome. The total cost of our car rental was supposed to be €280, but after returning the car, they withdrew €580 from our account, simply labeling it as a “damage fee” on the invoice. There is no proper way to file a complaint. Be very careful when renting a car from this company!

Antoine Bonacini

If you want to save yourself from being overcharged avoid this place!!! I contacted Hertz and they just blamed me and had zero sympathy. It’s easy for them to overcharge and take advantage but not to actually keep their word and honour their price! In addition, no bond has been released!

Davor Delic

I am writing a review to ensure everyone who books with Hertz internationally will be scammed overseas with no help from anyone from Hertz. My friend and I went to the Milan office to pick up the car he booked at 2:00pm 13/10/24. We needed to modify the booking under a different name. The lady at the counter said that’s not allowed and that I had to pay for a brand new booking and she charged us double! Using rates as a last minute booking. On Hert’z website it says we can modify bookings and in person an admin fee but instead the Hertz in Milan took advantage of us! This is unbelievable, essentially we were robbed. In Hertz’s credit they got back to me on the experience I had and making it my fault, and stating “out of goodwill” they will amended cost with a small discount and voucher. It was a pity response as if I am the one in the wrong. More to the point, It’s been two weeks, my bond has not been released, no invoice and no voucher. ROBBERY! People who do book, the only advice I give is don’t let the people serving you intimidate you with rules relating to your payment and bonds, or if you can choose another provider. If I only read the reviews before I booked, I would’ve safeguarded myself. I am not the only one. Should Hertz choose to contact me in future about this matter, it will determine this post exisiting.

Lali

Our personal experience was really bad here. A lady working behind the desk with dark hair was very rude and not service oriented. Did not provide us the information needed from beginning, and just sighed with her eyes and got aggitated by having to help us out. No good servicefrom her. We booked an automatic car (prepaid), and after 5 hours of waiting, we get the information that there are no more available automatic car. Same thing happened with two costumers prior to us. Costumers got very upset, which I understand. Half our day of our vacation, and not to mention the money we have spent, went to waste. I do not recommend anyone to rent cars from here. However, the rest of the staff was trying to be more helpful, but in the end it resulted in not getting any rental car we had already paid for. I have rented cars many times before, and never had such a bad and difficult experience as in this rental car company.

Cristina Kalbermatter

I am very disappointed from Hertz. During the inspection at the return of our car, Hertz did not have any complaints. Only in the evening I found a damage report in my mail box. First they claimed that we damaged the carpet even tough it is obviously just dirty. Secondly, they claimed that we broke the light. Yet, we took a video just before we returned the car on parking lot 33 (on our pick-up, the car was parked on lot 32). In this video one can clearly see that there was no damage at the lights, but only a reflection from a nearby house. I have send out 5 e-mails since then, but Hertz never replied!

Martin Rodriguez

Many people waiting and just 2 employees working Today June 10 15:45 pm. I have waiting 2HS. Please if you want improve the User experience please contact me in private that NOT Trust in Cognizant again!! To use technology and user experience