Very slow service. The employee had a hard time understanding that we needed 10 gift cards, each for $10. Took way longer than it should have. Lol.

Mrs Love

I usually have a pretty good experience here but not this time. The man who was in drive thru was horrible! He should definitely not be in customer service. My drink was good tho. Edit to say that the experience hasn't been great here, still. The the gal that just took my order was rude and sounds like she doesn't want to be here, and certainly shouldn't be dealing with the public. Do better.

Very disappointing experience. Today I was at Starbucks at 4241 Elverta Rd, Antelope, CA 95843. I asked to replace a cake pop because it was damaged, but the employee was very rude and didn’t really want to replace it. I go to this Starbucks often, and the staff is terrible. Please be careful.

Joey

Disrespectful lady that handed my coffee. Terrible service and completely ruined my coffee. Pretty much just gave me a hot milk. Disgusting

Ibrahim Alkayssi

If you want to be stuck in the drive-through, even though there’s only one car and it’s not a rush hour or busy time go there, they have not accountability for people’s time and they will make you wait there for 30 minutes without justification and bad service.

stella

Awful service, Lady in pink hair needs to be fired IMMEDIATELY!!!! Horrible service and the drink was made awfully. Starbucks learn how to train your employees asap!!!!

Chrissy S

This Starbucks has serious timing and management issues. Screens are always broken it’s slow staff are immature rude and don’t get orders right.

Tim Hogue

Terrible, terrible service. Literally the rudest people. Any questions were met with an attitude and displeasure. Usually Starbucks has nice people. Beware these people have zero customer service skills and need much training.

Amanatdeep Kaur

I order venti java chip frappe and the lady who took my order was okay . Their was no one the store and I waited for 20 minutes for my one drink . The lady who gave me order was like I didn’t take ur order I don’t know what u mention and the that lady came and she just pour that coffee into another cup with ny instructions and the coffe taste soo bad and so sour .

Anatolii D

I am very upset with the behavior of one of your employees. My daughter is a frequent visitor to your establishment. Yesterday, it was extremely hot outside and she was feeling extremely thirsty. Knowing that state law allows customers to request free tap water at food service establishments, she came in and asked for a glass of regular water. The girl at the counter refused her and said she could only give her water if she bought something first. First of all, it is inhumane to deny a person drinking water when they are clearly thirsty. Secondly, this is a violation of the law.

valerakucias cucias

very bad service, I ordered a drink and waited 30 minutes and asked how much longer I had to wait but I didn't hear an answer and I said give me my money back and they gave it back to me. But I want to say that this is a bad place to order coffee. I don't recommend it.

Eli

While ordering, a man started to stand behind me- naturally I look back (as most people do when something moves in the corner of their vision) and then returned to ordering. When I turned around he said “roll your eyes at me again.” And was very aggressive/confrontation during his remaining time in the store. I guess he’s a regular at this location. My drink took much longer than reasonable to be made- and was noticeably less full than should be. I walked out because I have no desire to put more stress on people, but I still think this is unacceptable. TLDR: rude regulars, complacent staff, missing 1/5 of my drink.

Marie Yanga

This is the nearest starbucks in my house so since I am waiting for my house cleaner to finish the deep cleaning- I thought of coming here to kill time. I would usually go to the one in fairway drive in roseville because the service was superb but boy i was wrong to come in this branch. First they got my order wrong. I ordered on the mobile app the chocolate cream brew and they gave me a mocha frap. When i went to the counter to have it changed, it seems i "inconvenienced" the barista to replace the incorrect order they gave me. Boy oh boy, never again. I thought since its starbucks and the baristas are trained, it would just be the same service for all branches but boy i was wrong. P.S. dirty bathrooms, no soap in the bathroom and the dirty toilet papers are all over the place.