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Alex Lai

Shake Shack is the classic burger restaurant. Overall, this store is great. You will feel comfortable dining inside. People who served me is kind and friendly. I ordered Shake burger, fries and fried chicken this visit. $15 is a bit pricey for a burger place. However, you will enjoy your meal here.

Yahya Gahbiche

The staff here is amazing—everyone always greets me warmly when I walk in and checks to see if I need anything. Big shoutout to Capone for consistently offering the best hospitality. The place is always clean, the food comes out quickly, and it tastes amazing.

Dayna

This location has been amazing for years. I was a resident at LU years ago when they opened and loved having Shake Shack below me. I've moved but I still come here for a quick and great chicken sandwich. Nice spot to pop off of congress and enjoy lunch. Super friendly staff here for as long as I've went. It was busy but the self serve kiosks made ordering through the line quick and easy. Location was clean as well, great visit as always.

Gemma Lee

Nice ambiance, absolutely delicious food! Get the fries with cheese and bacon. You won't regret it! Honestly, you can't go wrong with any of the food there. Over three years later and my fam and I still feel the same way about this Shake Shack! The girl who helped us was so kind and thoughtful. And super patient because it took me forever to decide which delicious mix I wanted! Again, I don't think you could go wrong.

I knew I loved the location. I knew I loved the burgers and now I know I love the staff. Seriously, what's not to love? Great food, great people. Great place. Thanks for your amazing help, Ziggy! They're lucky to have you 🙂

I just have to shout out Donavon at Shake Shack because that was genuinely some of the best customer service I’ve had in a long time. From the second we walked up to the counter, he was warm, patient, and completely present. He didn’t rush us, even though it was busy, and he took the time to answer questions and make thoughtful recommendations. You could tell he actually cared about making sure we had a great experience, not just getting through the line. When our order came out, he checked back in to make sure everything was right and if we needed anything else. It sounds simple, but that kind of attention makes a huge difference. He was upbeat, respectful, and just genuinely kind the entire time. It’s rare to come across someone who turns a quick burger run into something memorable, but Donavon absolutely did. Shake Shack is lucky to have him. Give that man a raise.

Their veggie burger actually tasted like meat. It was so good. They were definitely not stingy with the pickles either, which is a big plus. Their cheese fries are BOMB. Me and my daughter will definitely be returning. Also love how they have different lemonade flavors. The staff was very kind and helpful and atmosphere was really relaxing.

Shake shack has become one of my favorite burger joints. So far every time I've stopped by to grab a burger and fries or satisfy my sweet tooth with a shake, the food has always been really good. The service is decent but they could be a little more welcoming and smile.

Reanna Lynn

Their veggie burger actually tasted like meat. It was so good. They were definitely not stingy with the pickles either, which is a big plus. Their cheese fries are BOMB. Me and my daughter will definitely be returning. Also love how they have different lemonade flavors. The staff was very kind and helpful and atmosphere was really relaxing.

John Gorman

Nicest restaurant visit I've had in Austin in a while. Seriously. I've gotten used to (understandably) tired employees with vacant looks and in general not-so-great service. My wife and I ordered some burgers and fries and three different people helped us out, smiled, checked on our table and asked us if we needed anything, how the food was, and actually look like they cared. I really appreciated it. Thank you!

Shay Laroussini

I knew I loved the location. I knew I loved the burgers and now I know I love the staff. Seriously, what's not to love? Great food, great people. Great place. Thanks for your amazing help, Ziggy! They're lucky to have you 🙂

Claire

Lorelei was outstanding on Sunday evening after ACL. She was attentive and present throughout the entire dining room, personally checking in on every table to ensure guests were well taken care of. The entire staff handled the post-festival rush with impressive efficiency and genuine smiles. Despite the crowd, the line moved quickly and our food arrived in no time.

Da3LEPHANTDR

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Lorelei at Shake Shack – South Lamar 78704 From the moment we walked in, Lorelei made our visit feel like more than just a meal—it felt like hospitality at its finest. She not only brought our order right to us, but made sure we had everything we needed to enjoy it. Throughout our time there, she continued to check in with genuine care, offering refills and making sure we were comfortable and happy. It’s rare to find someone who brings that kind of energy and attentiveness to a fast-casual spot, and Lorelei absolutely nailed it. Her kindness and professionalism turned a simple dinner into a memorable experience. Shake Shack is lucky to have her!

Shack burger was really tasty,onions also incredible but the portion could be bigger,bacon burger was ok but not recommended.

This is such a cool place! Its close to downtown and has stunning views! The food was pretty good but it looked pretty different from how it was advertised. The service wasnt really active, bevause you order on a screen. It took aboit 10 minutes to get 3 burgers, 2 fries, and 3 drinks. I really recommend going here

Tim Liu music Youtuber

Shack burger was really tasty,onions also incredible but the portion could be bigger,bacon burger was ok but not recommended.

Caroline K

This is such a cool place! Its close to downtown and has stunning views! The food was pretty good but it looked pretty different from how it was advertised. The service wasnt really active, bevause you order on a screen. It took aboit 10 minutes to get 3 burgers, 2 fries, and 3 drinks. I really recommend going here

🧠 Ask Amy Review: Shake Shack 🍔 Hands down one of the best Shake Shacks we’ve been to across Texas, Florida, and Michigan. 🔥 Food was hot, fresh, and delicious — the way it should be. 😋 Burgers hit, fries delivered, zero disappointment. 💰 Worth every penny and every calorie. 🚗 Parking (The Only Villain) 🚫 Parking is rough. Like, circle-the-block rough. 🅿️ Expect to park on a side street and walk it in. 😬 Leave and come back? Cute idea. Not happening. 🤍 Staff Shout-Out 😊 Workers were genuinely kind and welcoming. 🙌 Friendly, patient, and clearly cared about doing things right. 👏 Customer service made the experience even better. 💬 Ask Amy Says I’ll walk for good food and good people — no problem. ⭐⭐⭐⭐ Rating: 4/5 🍔 Great food 🤍 Great staff 🚶‍♀️ Questionable parking 🏆 Still a win

Ask Amy

🧠 Ask Amy Review: Shake Shack 🍔 Hands down one of the best Shake Shacks we’ve been to across Texas, Florida, and Michigan. 🔥 Food was hot, fresh, and delicious — the way it should be. 😋 Burgers hit, fries delivered, zero disappointment. 💰 Worth every penny and every calorie. 🚗 Parking (The Only Villain) 🚫 Parking is rough. Like, circle-the-block rough. 🅿️ Expect to park on a side street and walk it in. 😬 Leave and come back? Cute idea. Not happening. 🤍 Staff Shout-Out 😊 Workers were genuinely kind and welcoming. 🙌 Friendly, patient, and clearly cared about doing things right. 👏 Customer service made the experience even better. 💬 Ask Amy Says I’ll walk for good food and good people — no problem. ⭐⭐⭐⭐ Rating: 4/5 🍔 Great food 🤍 Great staff 🚶‍♀️ Questionable parking 🏆 Still a win

Oh my gyat it’s so expensive 😭😭 but so tasty I’m fine with indulging & I’d come here more often if I had a 100k salary. But this was $40 so I’m taking myself back to in & out or McDonald’s😔 staff is amazing tho! My dumbahh left my keys in the bathroom and this super pretty girly working let me know and returned my keys to me. Thanks yall!!

Today was my first time to visit a Shake Shack. I’ve heard very good things about their hamburgers and was excited to give it a try. A gentleman working the counter was very helpful guiding me through the kiosk to order a smashburger and an order of fries. After waiting what seemed like an unusually long time, my order was delivered to the table. The burger was small, but very tasty. The bun was very soft and delicious The lettuce was, as the picture shows, tiny and completely wilted I was unable to bite through it, as it slid off the burger in one chewy mess. I enjoyed the fries (warm, not hot) and thought the portion was fair for the $4 charge. Overall, I would like to give it a 3.5 star rating if that was possible.

Ordered a well done burger. I really dislike undercooked hamburgers. I’m not apologetic about that - that’s the way I want it and am not comfortable with undercooked hamburgers. Mine was below pink. See photo. Not the first time it’s happened. In terms of a “quality control” issue I bet they put out a percentage of pink or even red (raw) in the middle burgers that would make the manager cringe. I really wish when “well done” is ordered and stamped on the receipt that they would tell the kitchen to pay attention and not just cook it like any other order, even if they are busy! Especially at a premium price! I do really like their burgers and fries but as someone who doesn’t like undercooked hamburgers I will wait a bit till I want to order again. Unfortunately it was take out so I was home and could not ask for a redo.

Rui Jia

Oh my gyat it’s so expensive 😭😭 but so tasty I’m fine with indulging & I’d come here more often if I had a 100k salary. But this was $40 so I’m taking myself back to in & out or McDonald’s😔 staff is amazing tho! My dumbahh left my keys in the bathroom and this super pretty girly working let me know and returned my keys to me. Thanks yall!!

Dave M

Today was my first time to visit a Shake Shack. I’ve heard very good things about their hamburgers and was excited to give it a try. A gentleman working the counter was very helpful guiding me through the kiosk to order a smashburger and an order of fries. After waiting what seemed like an unusually long time, my order was delivered to the table. The burger was small, but very tasty. The bun was very soft and delicious The lettuce was, as the picture shows, tiny and completely wilted I was unable to bite through it, as it slid off the burger in one chewy mess. I enjoyed the fries (warm, not hot) and thought the portion was fair for the $4 charge. Overall, I would like to give it a 3.5 star rating if that was possible.

Pierre Filardi

Ordered a well done burger. I really dislike undercooked hamburgers. I’m not apologetic about that - that’s the way I want it and am not comfortable with undercooked hamburgers. Mine was below pink. See photo. Not the first time it’s happened. In terms of a “quality control” issue I bet they put out a percentage of pink or even red (raw) in the middle burgers that would make the manager cringe. I really wish when “well done” is ordered and stamped on the receipt that they would tell the kitchen to pay attention and not just cook it like any other order, even if they are busy! Especially at a premium price! I do really like their burgers and fries but as someone who doesn’t like undercooked hamburgers I will wait a bit till I want to order again. Unfortunately it was take out so I was home and could not ask for a redo.

Had the Big Shack and some onion rings. Burger was fresh but nothing that was really memorable another than it's $10 for a basic burger. Onions rings were quite bland and to serve a tiny 6 piece portion for $5 seemed steep. Good in a pinch for a burger craving. Nothing going that would make me think about it again with other good food options in the area.

Ed Fuentes

Had the Big Shack and some onion rings. Burger was fresh but nothing that was really memorable another than it's $10 for a basic burger. Onions rings were quite bland and to serve a tiny 6 piece portion for $5 seemed steep. Good in a pinch for a burger craving. Nothing going that would make me think about it again with other good food options in the area.

I usually love shake shack, ordered via lunch drop and the burger was rare/med-rare. Inedible for me. If you can’t take in a bulk order and cook everything properly then please don’t accept large orders. This left me without lunch all day at work.

Allie Paige

I usually love shake shack, ordered via lunch drop and the burger was rare/med-rare. Inedible for me. If you can’t take in a bulk order and cook everything properly then please don’t accept large orders. This left me without lunch all day at work.

Edit!: Horrible! got rid of the dairy free shake for no reason! No reason to ever go back. The plant based shake is very good. The service was excellent, friendly and efficient. The fries got cold and kinda gross quick.