JT S.

This is a new store that has only been open a few days, so I gave it some slack on the stars. We live less than a mile from the store and our food was cold when we got home. Also, the drinks we ordered were not in the bags. Not a great start for a restaurant in a small community that will need the local neighborhoods to keep it in business once the newness wears off.

Matcha Latte

The employees were kind and accommodating, but the experiences I had interacting with who I could only assume to be management, as well viewing how they interact with and treat the employees in front of clientele was shocking and disturbing. I love Freddy's food, custard was good as always; but the people in charge need to do better at keeping a friendly environment and also a clean restaurant atmosphere. No employee should be reprimanded, talked to sternly, or blatantly and rudely corrected in front of a CUSTOMER. Management needs to do better and think cautiously about what we as customers see for the sake of our experience.

Bart Brion

We waited in line for over 20 minutes and paid only to be told there was no custard machine. They refunded my money. That would have be good to know at the time I placed my order.

Nicole

Horrible. Not worth your time or money. Both times we have ordered on the app, they were out of something. Ofcourse we were still charged. The first time they ask if we’d like to substitute, the second time they just said get a refund, but we will have to call up the number on the app for it. They won’t do it there. So you’ll be charged and drive away without the item you were charged for. Management is just terrible. Looking at the reviews, it’s time to get a new manager who can keep up with ordering products advertised on the menu and app and to handle this situation better. I called the store like they told me to do for a refund and the number seems to be disconnected. So now I will be contacting corporate to report this location and discuss the problems with them and I’ll be doing a chargeback since you fraudulently took our money for something I didn’t receive. Update: Was not able to get ahold of the store as their number seems to be disconnected. Odd bc I’ve never heard of a store where you could not reach them with the number provided. Called the corporate number instead, explained to them everything that happened. They assured I would be taken care of and reached out to the district manager of this location to reach out to us for a partial refund. Days later and nothing, so I called my bank and disputed part of the charge that I was charged for and didn’t receive the item. Seems stupid to make it difficult to receive a refund, rightfully, for something I didn’t receive but paid for, and in the end the bank forced you to give my money back and you probably paid for chargeback fees. Not very smart on your end. I 100% back my statement that this location needs to be looked into (especially the number not being reachable) and needs new management (store manager, general manager, and district manager). My fault for going to the knock off Steak ‘n Shake.😅

david spencer

I tried to use a gift card but the "internet was down," so I couldn't. Also, they had a three day promo for $1 $2 & $3 shakes but it was only thru the app, but the app wasn't working. The manager was apologetic but why couldn't she sell an item for $1 or $2 and honor the promo? And, I thought the store was a little dirty, floors, tabletops, the visible kitchen. Overall, I wouldn't return but im stuck w a gift card I couldn't use and now?....IDK, maybe I'll give it to someone. Oh, and I tried to call the corporate # and suggest XYZ when they run unsuccessful app promos but i had to leave a voicemail which im sure will never be returned. Anyway, way to go Freddy's!!!....you guys really knocked it out of the park.

Candy Fitz

I ordered 3 meals for delivery. They called me saying they were out of the chocolate brownie concreate, no cheese sauce and no sweet tea. When my order did arrive, we were missing 1 order of fries- they tasted old anyway, no staws and the vanilla shake that i had to settle for was completely melted. I paid $70 for lousy food that I ended up having to microwave my Jalapeño cheese burger that was missing the Jalapeños along with my teenage kids cheese burgers. I would not recommend this place.

Al

Burgers are too good, and we utilized the steak day deal last night. The employees are kind as well, but huge issue is that this location is located in Highland Village, a very nice area, and there isn’t a single time I’ve been here where this location is not dirty. Constantly had fries on the floor, dirty tables, overflowing trash cans inside and outside. Disgusting. The food is still great, but grab it to go because the inside is absolutely gross. Step it up y’all. Matter of fact, I’m changing my review from 2 stars to 1 because there are numerous other reviews about the cleanliness and obviously no one has taken any action to improve on this. Management where are you?

Cameron Missaghy

What kind of sundae is this? I just see custard and a couple frozen strawberries. Not good at all. The service was horrible as well! Instead of the employee handing me the ice cream, she took it to the opposite counter and threw it. It slid to the very opposite end from where I was standing. Then proceeded to not provide a spoon or anything. They need to work on their customer service. Bad.

Shaun Reynolds

Never coming here again they had the order right on the Receipt. Just didn’t put anything in the bag that we ordered (always check food nowadays before you leave, service is so terrible and getting worse and worse) we didn’t check the food (our mistake) we were in the drive thru for such a long time we just grabbed and went home. Much to our displeasure the order was all wrong once we looked. Called for a refund because 2 hotdogs and a # 3 is almost $25. The GM told my wife that we had to either come all the way back for a refund or for them to remake our food.. Wy wife had to tell her she CAN give us a refund over the phone. after being on hold for over 10 minutes this GM said she did refund our money- Ridiculous- Great job on getting the Receipt right - Freddy’s try to SUCK Less- Good day

David True

10/1/2020- what another waste. We tried the chicken sandwich but it was so bad my dog wouldn’t eat it. Stick to burgers and hotdogs. Those are at least decent. Drive thru was so slow. This establishment is not worth it...still. Still no improvement since our last visit. Food was delicious that is why we go, but when we walked in there were kids working the counter and cooking stations. We overheard a young man say ‘I don’t wash my hands’. I don’t think he realized we were there and he retracted his statement and say he was just joking. This isn’t something I want to hear from somebody about to prepare my food.