Ashley Lochan

Festivals were good! No sauce in our bags! Except the little one we paid for! Paid for extra spicy sauce. Didn’t even give us regular sauce after they asked us if we wanted it on the side. Soggy oily fries!!! Big turn off Cabbage was ok. Barely any taste! No extravagant flavor!

It was the most horrible to-go experience I ever had!!!!! Once I entered the store, I didn’t know where was the queue for ordering the food. You could only see a bunch of customers and delivery guys randomly stood in front of the counter and yelled their order to the cashier lady. The music was crazily loud, just like in the night club. You must yell louder than the music to order your food, especially you are wearing mask. After you order, the cashier lady would ask you to step aside to wait for your name. The cashier lady’s attitude was terrible bad. She is the most inpatient, unfriendly and unprofessional staff I ever met. Bc the wait was so long so customers had to keep asking for their order is ready or not. When the order is ready, the cashier lady only would call your name once. If you miss it then you miss it. The music is freaking loud, how could they expect the customer could pay attention to what they called???? If you ask the cashier lady about your order, she would just ignore you. It took me 45 mins to get my food!!! That’s ridiculous!!!! When I talked to the manager that I had been waited more than 30 mins for the food, he replied me: “30 mins wait is nothing”....... what kind of customer service was that!!!!???? They are totally unorganized and work without system. The worst was every single customers were wearing mask during the wait in the store BUT all the staffs in the store were wearing a “chin gard” instead, except the manager. I would never come back for sure......... it was a very stressful and disappointing experience!!!!

Bryan Gonzalez

Rice was flavorless and the jerk chicken was mainly bone. Instead of calling and informing me that there was no oxtail they refunded that portion of the order and when the food was received by delivery my partner had nothing to eat. Skip this place. Pay extra and avoid disappointment.

Desire Green

Came here while passing by and the food was bland. White rice was tasteless and dry and curry goat taste weird. Real disappointment Brooklyn

Martha Murphy

Dry Dry Dry everything we got rice & peas jerk chicken bland spicy and no gravy for the rice. Odd tasty veggies too.

Mrs. J

I've tried with this place on multiple occasions but I can no longer endure it and today was the last straw with the attitude! The lady at the front counter with the dreads has a terrible attitude and doesn't was to be asked any questions she blatantly ignored me 3 times when asking things about the menu. It was so bad that a man (young guy) had to come to the front to assist me .

Kiosha Gibson

Ive ate from this location several times and never had any problems.. today i ordered curry goat and find a long piece of hair in my damn food. Customer lost. I can no longer trust y’all food.

Dee Williams

I’ve ordered from this location many times over the years. Today I ordered the jerk chicken meal with fresh salad and rice and peas. They gave me macaroni salad instead which wasn’t what I wanted. However the real problem was that my chicken was under cooked. The chicken was pale and when I tried to bite into it it was tough. I finally tore into it and see the center is red. Super disappointing as I used to love this restaurant. Now I’m still hungry and hope I won’t get food poisoning.

Roy Adams

I don’t know why my review won’t come up, but I’m putting it in again. The peas and rice were terrible had no flavor., We were missing one order of macaroni salad, I ordered shrimp and all I got was is dried up fish. The jerk chicken was all bones.

regina stropolio

This was my first visit to Pepas. First let me start by saying the staff was friendly and welcoming however the kiosk to order the food with a credit card wasn’t working properly and took much longer then it would have been had we just been able to order with a human. The food itself was by far the worst Jamaican food I’ve had to date. We ordered the jerk chicken and “jerk” was far from what it was. There was absolutely no flavor in the chicken and it was extremely dry. Little to no seasoning. It tasted more like dry grilled chicken at best. We also ordered the jerk pork which was terrible. The pork again had no flavor and really just tasted like boiled pork. I watched them scoop the pork out of a liquid broth so I knew right then it wasn’t grilled. I’ve been to Jamaica before and jerk pork should be made on the grill with a ton of seasoning when done properly. Here are a few photos I took when I got home.

Ismail Oluwo

I’m only giving this place a 1 star because there’s no option for zero. I have been going to other Peppas location for almost a decade. While the experience isn’t always great, the good food makes up for it. But I ordered from this location(specifically) for the first time. I was sold a rotten chicken. The smell engulfed the entire lobby, the elevator bank, the hallway and my apartment. I had to open all of the windows and light a candle to get rid of the smell. When I called in to speak with the manager, he responded as if he had been caught with his pants down.”oh” insinuating that he’s very much aware of the rotten chicken. I don’t care about the money or time wasted. What bothers is knowing that some customers will fall victim to food poisoning from this restaurant. This place deserves to be shut down.

Kittkatt4eva Kittkatt4eva

Peppa’s has been gentrified. Bland!!!!! Bland!!!!!!! Bland!!!!!! I ordered oxtails, peas n rice with plantain and cabbage… the plantains were not ripe and the cabbage had no flavor!!! Not one Scotch Bonnet seed, skin, or rib!!!! Not one spice, oregano, salt or thyme was used…. Macaroni pie was terrible. I wish someone had told me or I wouldn’t have ordered from there! Yes that pie is in the garbage… gonna have to joodge the rest… smh