Maxi Bar

They are very quick. Mobile orders are always ready when I arrive. Customer service is awesome. I go here almost every morning and I think they've messed up my order maybe once or twice. They were super nice and apologetic and fixed it quickly. Way better than the Starbucks at Westlake.

These guys always make me feel happy and appreciated! The staff is friendly & energetic! I come here 4-5 days a week and they are always fabulous! Pro-tip, the parking lot is tiny and gets hectic around lunch time, so park by the mattress store 2 driveways down ;)

Partners here are mostly young. They are quite efficient, though sometimes they don't greet you or smile to you as in my another favorite Starbucks cafe. This cafe opens early (4:30am) and close late (11:30pm). It's spacious. In overall, I will five it 5 stars.

I am always greeted with the same smile regardless if it's someone new or someone who already served me.

I’m Amazed! This is my first time stopping by this Starbucks, and I’m amazed compared to other locations. This Starbucks has reasonable prices, lots of parking spaces, and amazing drinks! The drive-thru lane was VERY fast compared to other locations and restaurants in the area! I got the Caramel Crunch and it was absolutely delicious! The Caramel mixed with the actual drink is delicious! I would recommend stopping by this Starbucks and I am definitely coming again!

Thank goodness for another Starbucks! They're so hard to come by!! This one has a drive thru which can be a good thing when you're really lazy. Small shopping center /strip mall makes it hard to park but a good fight for a parking spot is worth your cup of Joe! And if it's too busy you can use the other Starbucks inside Target which is 50 yards away.

Great customer service. Great atmosphere. And very fast service.

Shacier Michaux

I’m Amazed! This is my first time stopping by this Starbucks, and I’m amazed compared to other locations. This Starbucks has reasonable prices, lots of parking spaces, and amazing drinks! The drive-thru lane was VERY fast compared to other locations and restaurants in the area! I got the Caramel Crunch and it was absolutely delicious! The Caramel mixed with the actual drink is delicious! I would recommend stopping by this Starbucks and I am definitely coming again!

perry moss

Thank goodness for another Starbucks! They're so hard to come by!! This one has a drive thru which can be a good thing when you're really lazy. Small shopping center /strip mall makes it hard to park but a good fight for a parking spot is worth your cup of Joe! And if it's too busy you can use the other Starbucks inside Target which is 50 yards away.

Pastor Dre

Great customer service. Great atmosphere. And very fast service.

Haven't visited this location in over year, and it has since been remodeled nicely. The updated flooring and furniture make this location feel more upscale. It's bright and open inside. The drivethru here is always busy. Parking can be tough on the weekend afternoons given the restaurants nearby, and limited spaces. Staff friendly and efficient.

customer service is amazing and the drinks were made quickly and efficiently drive thru always moves fast! drinks: * caramel ribbon crunch frappccino w/ almond milk * iced coffee , 2 pumps vanilla syrup, 2 pumps hazelnut syrup w/ oat milk

Normally we just order our coffee to go and we usually order our double smoked bacon egg sandwich and wait. We don’t have to wait too long. They are very fast and efficient. I like that. No complaint from me there. Especially when both my husband and I are walking zombies without our coffee.

They have a drive-thru, and the customer service there has always been excellent. The people who work here are warm and friendly, and they are also super efficient and thorough in making sure you have your order just right.

Stopped by in need of coffee and they were all so friendly and my drink was made to perfection. Vanessa was very friendly and provided amazing customer service!! Definitely a friendly barista

One of the last few Businesses that still believes in Customer service. Plus with their low-calorie egg bites I can stay on track for my new year goals!

Yes Indeed

One of the last few Businesses that still believes in Customer service. Plus with their low-calorie egg bites I can stay on track for my new year goals!

lena

customer service is amazing and the drinks were made quickly and efficiently drive thru always moves fast! drinks: * caramel ribbon crunch frappccino w/ almond milk * iced coffee , 2 pumps vanilla syrup, 2 pumps hazelnut syrup w/ oat milk

S Chin

Normally we just order our coffee to go and we usually order our double smoked bacon egg sandwich and wait. We don’t have to wait too long. They are very fast and efficient. I like that. No complaint from me there. Especially when both my husband and I are walking zombies without our coffee.

dina calderon

Stopped by in need of coffee and they were all so friendly and my drink was made to perfection. Vanessa was very friendly and provided amazing customer service!! Definitely a friendly barista

Michelle Fontanosa-Yee

They have a drive-thru, and the customer service there has always been excellent. The people who work here are warm and friendly, and they are also super efficient and thorough in making sure you have your order just right.

Leonard Suguitan (Len)

Haven't visited this location in over year, and it has since been remodeled nicely. The updated flooring and furniture make this location feel more upscale. It's bright and open inside. The drivethru here is always busy. Parking can be tough on the weekend afternoons given the restaurants nearby, and limited spaces. Staff friendly and efficient.

Definitely my favorite Starbucks location to hang out in. It’s got a lot of space to lounge or get to studying. Even when I don’t feel like hanging around there’s a drive through! The only downsides are that this location does get pretty busy and parking is difficult.

This has been my go to Starbucks because it's usually crowded on the outside (drive thru) not the inside. They have a decent amount of seats and outlets, so great place to work. The drinks are made very well and they are all on point in delivering good service. 👍 4 stars because their bathroom does not get enough attention. That's the only drawback!

Nice and clean location. Very efficient service and not much crowded. The drive thru can get busy and the line extend into the main road. But there’s plenty parking to park and order from mobile to pick up in store.. Easy access from the highway as well.

Manish Sathe

Nice and clean location. Very efficient service and not much crowded. The drive thru can get busy and the line extend into the main road. But there’s plenty parking to park and order from mobile to pick up in store.. Easy access from the highway as well.

Line was really long so it took a long time just to get coffee but it was cold outside so it was worth the wait. However , my caramel macchiato was not stirred at all and was not the usual Starbucks quality. Smh not a happy camper

I always come here and it’s been nothing but great drinks and friendly employees. Not sure what happened today but I ordered the iced toasted vanilla oatmeal shaken expresso and the iced brown sugar oatmeal shaken expresso and it had nothing but milk. A bit disappointed since it missed the coffee too

Reyna Ollidab

I always come here and it’s been nothing but great drinks and friendly employees. Not sure what happened today but I ordered the iced toasted vanilla oatmeal shaken expresso and the iced brown sugar oatmeal shaken expresso and it had nothing but milk. A bit disappointed since it missed the coffee too

HORRIBLE CUSTOMER SERVICE. There’s a girl there named “G” (according to her), She was disrespectful, did not get my order right, impatient with the customers, just horrible. Especially for a place that has a drive thru, partners should have better customer service. I have tried coming to this place multiple times to see if this changes, but almost all partners here have bad customer service. I understand it’s a stressful environment, but that’s an even bigger reason to respectful and more vigilant of how you treat your customers.

This is the only drive thru on my way into work so when I dont get a chance to make my coffee at home I conveniently stop by. They have great customer service employees always energetic and laughing HOWEVER that being said ... no syrup one day ... NO ESPRESSO SHOTS another ... not trying to be coffee police but if I wanted sweet milk I could buy an entire gallon of milk for $4.75!

Dirty floors all over, dirt behind the benches, dirty tables!?? I asked them very nicely to clean behind my bench cushions, layers of trash including some nasty q-tips but they were not very happy about it and did it very slowly and they made me feel like I did something wrong! They never thanked or apologized. WTF?

You know I must say I've been going here for years. Here lately every time I order food here it's not done. 3 time in a row looks like I wont be coming back to this one again. So sad and frustrating to eat cold food and I had to wait 20 minutes just to be disappointed. Not to mention the tea was totally off point. I dont think I'll be coming back to this location.

Starbucks is really starting to go down Hill as they're trying To save money and Be more efficient by not buying enough soy milk or almond note to laugh out the day for customer requests. On top of that you can't find the Starbucks open past 8 PM unless you want to drive 30 or 40 miles in the Bay a real. Customer service by the baristas is still fantastic but management is really screwing up the customers.

This Starbucks always makes me laugh…. EVERY-TIME I’m in the drive through they are so nice but once I put no tip…. The hidden attitude comes. Like uh yall don’t have to be rude after-wards, maybe tell corporate that you’re being underpaid? I’ll tip when I can but if I can’t… keep the attitude to yourself.

I've been through the drive through now quite a few times and every time a new person helps me and every single time I get someome who is rude and has an attitude like she or he doesn't have time to help me. I've gotten cold drinks. I've gotten terrible drinks.and I have sat in the drive through for 30 to 45 minutes at a time which is the only thing I can partially understand.

Congested parking lot due to Popeyes chicken and Drive-through at Starbucks that well encroaches on to busy Junipero Sierra Blvd. Maneuvering around this parking lot is very difficult. Once you managed to park your vehicle and dodge vehicle’s the service in the morning seems tobe the all star team the afternoon and evening seems tobe doing just enough to get by. Coffee always seems tobe empty along with the cream and or sugar at the condiment bar. I think the people loitering around bumming off their WiFi is the culprit to the congestion Alvin with the slow service at Popeyes.

Ordered the Pink Drink and it didn’t come as advertised in the Menu Picture. Didn’t like how the coconut milk floated around in chunks and they didn’t include the strawberries. As you can see I still drank it, but not happy with this purchase.

DAVID WADE

Congested parking lot due to Popeyes chicken and Drive-through at Starbucks that well encroaches on to busy Junipero Sierra Blvd. Maneuvering around this parking lot is very difficult. Once you managed to park your vehicle and dodge vehicle’s the service in the morning seems tobe the all star team the afternoon and evening seems tobe doing just enough to get by. Coffee always seems tobe empty along with the cream and or sugar at the condiment bar. I think the people loitering around bumming off their WiFi is the culprit to the congestion Alvin with the slow service at Popeyes.

Aesthetics by Monica Silva

Ordered the Pink Drink and it didn’t come as advertised in the Menu Picture. Didn’t like how the coconut milk floated around in chunks and they didn’t include the strawberries. As you can see I still drank it, but not happy with this purchase.

They closed the Gellert plaza one now I have to come here. 10-15 min drive thru wait time, food and drinks aren’t that good quality lacking.

My husband ordered an iced drink, but it was served hot. When he pointed it out, they simply added ice to the hot drink. As you can imagine, the ice melted right away, diluting the coffee and changing the flavor. Not the best way to start the day.

Tru 602 2.0

They closed the Gellert plaza one now I have to come here. 10-15 min drive thru wait time, food and drinks aren’t that good quality lacking.

ToroTaro OG

My husband ordered an iced drink, but it was served hot. When he pointed it out, they simply added ice to the hot drink. As you can imagine, the ice melted right away, diluting the coffee and changing the flavor. Not the best way to start the day.

I swear they never have cold brew. I even came at 0930 am and they still ran out, consistent in there reply "I'm sorry, we ran out." Then why not make more, I go to any other Starbucks and they have it, don't even bother coming in for strong coffee.

I used to get my drinks regularly from this location before the lockdown. Today I happened to park in front of the store and noticed the employees weren't practicing social distancing. A few of them weren't even wearing any facial coverings. Also, one employee wiped the entrance door, tables, kitchen door, and toasters with one sheet of disinfecting wipe. One female employee showed up for her shift and hugged another employee who wasn't wearing any facial covering. At least 5 employees weren't wearing gloves. I hope they weren't the ones handling any food. I noticed how they have all the signs up encouraging customers to practice social distancing and wear facial covering, but we as customers would like to see the employees do the same as well.

I ordered regular coffee twice and each time I get served cold and not freshly brewed. I even requested a fresh one since my first time i ordered coffee I was given a cold one and the workers talked amongst themselves in front of me acting like they were squirming at my request. Plus it was said that medical responders are given free coffee, my scrubs have RN written on it and they let me pay. Thank you guys never again will I come back to this place.

Upon entering, another couple was leaving and expressing their dissatisfaction with service staff. The woman said, “Nice attitude!” to one of the service staff. We placed a mobile order. My ice mocha neither appeared nor tasted like a mocha at all - this is becoming a common occurrence at many locations. I walked up to the pickup area, obviously needing assistance, but no one wanted even to make eye contact, so I just patiently waited until one service staff helped me out. He remade my flawed ice mocha into an actual ice mocha. I’m not sure what is Starbucks’ policy or strategy regarding drink-making, but I will be asking for remakes and posting bad reviews every time. lol

INCOMPETENCE: In age of internet map programs bringing me to your location, the store manager should update the store hours on internet if the store is closed during the posted hours. Thurs, Mar-7, posted to be open at 0430. Waited in parking lot since 0300. Staff arrived at 0400. Posted closed until further notice at 0415. Many customers waiting.

I come to this Starbucks often because it’s the closest one to me, and literally every single time I come the customer service is very poor always very rude. Also most of the time my drinks are made wrong even when I asked them to fix it, it always still comes out worse which I feel like they do it on purpose because this had happened on my occasions. I’m usually not the one to complain but it’s just really starting to get under my skin when this morning I was at the drive thru and the lady that was taking my order was very rude and I felt like she was trying to rush me saying is that it? Is that ? She said it like 3 times when I wasn’t even ordering a bunch a just order a green tea latte with soy which was made wrong. Made with 2% milk instead. They don’t listen to what you ask for but I think they think us customers don’t know how the drinks are supposed to taste or be so they make them however.

The WORST Starbucks! I’ve given this store MULTIPLE chances, a couple hundred dollars, and time/energy! If you’re reading this- DONT WASTE ANY OF YOURS! Drink quality is worse than lacking! Maybe a refresher on drink making is needed here! How do you mess up on standard drinks? No modifications? I understand that your flow of customers is crazy due to the Drive Thru, but slow down! Remember that people who work the same kind of jobs you do, getting paid the same amount as you are paying for these drinks! They’re expensive - we deserve QUALITY! And when asking politely for it to be remade- I get hit with an attitude! Why? Bc I said the iced caramel Macchiato looked like caramel and milk? It’s lighter than the milk in the carton Girl! As a 7 year Partner- NEVER EVER AGAIN! Go to Gateway Blvd in SSF or Gellert Right up the street. Much better quality and pleasant baristas! The only “good” thing did l about this store is they have a drive-Thru. NOTHING ELSE! Additionally- maybe 6 months ago. I ordered (FROM THE DRIVE THRU) 2 Small Vanilla Bean Fraps- No Whip, 2 butter croissants, and a Venti Misto with Oat milk. I was asked to come inside and pick up my order……… when asked why, they said because my order was too large and would need to be picked up inside. “So don’t stop at the window- go ahead and find a parking spot and we will see you at the handoff plane!” YEAH NO! I waited at the window- i came thru the drive thru for a reason….. Never understood that! This place is a joke!

2/13/24 I visited this location it was early morning around 7:40 and it wasn’t busy at all. I went through the drive-thru and gave the barista my name she couldn’t my order. That’s when I realized I was at the wrong location. I asked her if I could pick my order up there and I would call and cancel it at the order location. She agreed. When I got to the window she told me she couldn’t take my order that I should’ve placed it before I got to the window because she had a line. I was so upset I just pulled off but when I passed by the drive-thru there was only 2 cars in line. She could’ve handled that better.

I WILL NEVER EVER GOING BACK TO THIS LOCATION. IT WAS A NIGHTMARE BECAUSE THE CUSTOMER SERVICE ITS INCREDIBLE HORRENDOUSLY AND NOT WORTH TO MENTION IT I DID NOT TAKE ANY PICTURES BECAUSE I WAS SO UPSET. THE WOMAN AT THE COUNTER WAS SO RUDE AND VERY UNPROFESSIONAL. EVERY ONE WAS TALKING TO EACH OTHER AND NOT PAYING ATTENTION TO THE CUSTOMER WAITING AND TRYING TO ORDER. DEFINITELY THE WORST PLACE TO GRAB COFFEE FROM (HELL)

Every single time I come here the coffee tastes burnt and old, I’m sure everyone has tasted it because this has happened way too many times at this location. I regret coming here every single time especially when there’s other locations nearby. I don’t even like to make negative reviews but please go to another location. Stop wasting your money at this one. Also today when I picked up my order I received the wrong item so I had to go back in the drive thru to have it corrected. The Grand Ave location on the other hand makes our coffees/orders perfect every time. Save yourself your time and money

I normally go to this location doing an online order because it's convenient on the way to the freeway. It's not the 1st time my order was wrong but this morning was extra annoying I ordered a venti size drink when I arrived there was a tall on the counter when I asked them to remake the order the barista was annoyed like it was your mistake so I waited as she remade it to the correct size and while I waited I was distracted with emails and grabbed my coffee and walked out while I was in the freeway already I took a zip and realized she remade the coffee with out coffee! It tasted like it was only warm milk! Rude! Be aware if they make a mistake they may retaliate and just give you a cup of warm milk!!!!!!

Jana

I normally go to this location doing an online order because it's convenient on the way to the freeway. It's not the 1st time my order was wrong but this morning was extra annoying I ordered a venti size drink when I arrived there was a tall on the counter when I asked them to remake the order the barista was annoyed like it was your mistake so I waited as she remade it to the correct size and while I waited I was distracted with emails and grabbed my coffee and walked out while I was in the freeway already I took a zip and realized she remade the coffee with out coffee! It tasted like it was only warm milk! Rude! Be aware if they make a mistake they may retaliate and just give you a cup of warm milk!!!!!!

paolo moreira

I WILL NEVER EVER GOING BACK TO THIS LOCATION. IT WAS A NIGHTMARE BECAUSE THE CUSTOMER SERVICE ITS INCREDIBLE HORRENDOUSLY AND NOT WORTH TO MENTION IT I DID NOT TAKE ANY PICTURES BECAUSE I WAS SO UPSET. THE WOMAN AT THE COUNTER WAS SO RUDE AND VERY UNPROFESSIONAL. EVERY ONE WAS TALKING TO EACH OTHER AND NOT PAYING ATTENTION TO THE CUSTOMER WAITING AND TRYING TO ORDER. DEFINITELY THE WORST PLACE TO GRAB COFFEE FROM (HELL)

Malia Takapu

Every single time I come here the coffee tastes burnt and old, I’m sure everyone has tasted it because this has happened way too many times at this location. I regret coming here every single time especially when there’s other locations nearby. I don’t even like to make negative reviews but please go to another location. Stop wasting your money at this one. Also today when I picked up my order I received the wrong item so I had to go back in the drive thru to have it corrected. The Grand Ave location on the other hand makes our coffees/orders perfect every time. Save yourself your time and money

Nicko Mata'u

The WORST Starbucks! I’ve given this store MULTIPLE chances, a couple hundred dollars, and time/energy! If you’re reading this- DONT WASTE ANY OF YOURS! Drink quality is worse than lacking! Maybe a refresher on drink making is needed here! How do you mess up on standard drinks? No modifications? I understand that your flow of customers is crazy due to the Drive Thru, but slow down! Remember that people who work the same kind of jobs you do, getting paid the same amount as you are paying for these drinks! They’re expensive - we deserve QUALITY! And when asking politely for it to be remade- I get hit with an attitude! Why? Bc I said the iced caramel Macchiato looked like caramel and milk? It’s lighter than the milk in the carton Girl! As a 7 year Partner- NEVER EVER AGAIN! Go to Gateway Blvd in SSF or Gellert Right up the street. Much better quality and pleasant baristas! The only “good” thing did l about this store is they have a drive-Thru. NOTHING ELSE! Additionally- maybe 6 months ago. I ordered (FROM THE DRIVE THRU) 2 Small Vanilla Bean Fraps- No Whip, 2 butter croissants, and a Venti Misto with Oat milk. I was asked to come inside and pick up my order……… when asked why, they said because my order was too large and would need to be picked up inside. “So don’t stop at the window- go ahead and find a parking spot and we will see you at the handoff plane!” YEAH NO! I waited at the window- i came thru the drive thru for a reason….. Never understood that! This place is a joke!

Danielle Green

2/13/24 I visited this location it was early morning around 7:40 and it wasn’t busy at all. I went through the drive-thru and gave the barista my name she couldn’t my order. That’s when I realized I was at the wrong location. I asked her if I could pick my order up there and I would call and cancel it at the order location. She agreed. When I got to the window she told me she couldn’t take my order that I should’ve placed it before I got to the window because she had a line. I was so upset I just pulled off but when I passed by the drive-thru there was only 2 cars in line. She could’ve handled that better.