Sonic

Went and sat at the order box for a few mins, no greeting no nothing. When I pulled around to see if they were open the order taker was talking to his friends that had walked up to the window. The order taker was working Sept 19, 2024 around 9pm, bushy hair. I asked if the dt was closed and he ignored me amd did a high five handshake with his buddies and asked if they wanted anything

Lovie Cloudfern

I don’t know how this location stays open. I’ve gone 3 times since moving to the area & every single order is wrong or takes 20+ minutes. They get confused & overwhelmed very easily with basic orders. There’s never a lot of cars there, yet service is still slow. I will never go here again after the last fiasco. I ended up waiting 40 minutes because they kept giving me random orders & hoped I would drive away. No communication or clarity.

Jason Taylor

I ordered drinks at there overpriced cost only to find out they me diet drinks. The girl at the window was not polite and someone else brought the drinks to the window. I did not notice they were diet until I got home. Pathetic service at Cinco Ranch Sonic

Nikki

Came in and ordered a super sonic breakfast burrito, which is a sausage burrito with tots, jalapeños and tomato. They forgot the SAUSAGE. A little annoying since that’s a main ingredient. They also forgot the picante sauce that typically comes with it. This isn’t the first time this location has messed up my order. Just go to Mason road.

Jack K

They can't ever get a simple order correct. If you order a slush, they have the nerve to give you a non frozen slush like it's no issue at all. Pure incompetence every single visit

Anai Gamino

Just went to Sonic and I ordered a coke float and mozzarella sticks but once I got back to work I realized they gave me an iced coffee not a coke float. It's too late to go back now.

Tamara Perryman

The employees at this location all need to be retrained. If someone orders a meal without something it's because they don't want it, for whatever reason. If said meal isn't made right it should be remade, not touched with no gloves and handed back all in plain view. Javier is in desperate need of retraining, or maybe even a new job. The SOP is to remake the burger but this was too difficult a task for him to comprehend. When I called the store to speak to a manager about it I was hung up on. Completely unacceptable.

Ugochi Okeke

Worst drive through service ever. Ordered only 3 milkshakes and waited 22mins to get them. I could have driven downtown in that time and still got my order from any other drive through. I was tempted to drive off but couldn't since I had paid already. My son kept asking "how long does it take to make 3 milkshakes?"... No apologies when it finally came out also.

Simple Quick Meals By Yandasmom

I wish Sonic would keep their own promise they made to customers without anyone forcing their hand. That sticker clearly is for display purposes only because Laura a MANAGER certainly disregards it. She stuck her fingers in my cups as she grabbed then to prepare my slushes, after being by the case register, bare hands without washing her hands. When l told her l would not drink her bacteria she was offended. l told her you know what the health dept requires from you, just do that. She remade them, abruptly washed her hands did not wear gloves and repeated the same process as though to fix me the customer who just won't be back instead of following the food guidelines she should know herself. What a shame. Well, since Salmonella, and Echoli are not for me, l will have to drive to a much further Sonic for a slushy. Gross!!!

Jessica Drapp

If I could give this a lower score, I would. I visited this location today at around 5 pm. Nobody was in the drive thru ahead of me and I placed my order. When I got to the window, I attempted to pay both cash and card. This, I am told, isn't possible. No reason given, just can't do it. Fine, I will just go with a smaller drink so I can afford to put it all on one payment type. This caused me to have to wait for an extra 5-7 minutes before they finally figured it out. They "didn't have a manager override on shift" was the reason I was told, twice. That means nothing to me when I have been waiting for 15 minutes for a total and then food but here we are. I finally paid, got my food and drink and left. When I looked into the bag, they had given me marinara sauce instead of the ranch for my cheddar peppers. Every time I go to this location, there's something that draws the waiting time out twice as long as any other Sonic. The proximity to me isn't worth the hassle of wrong orders and I am just done with this location

Bergitta Felter

I had gone to this location to order food for my family. I ordered a kids meal for my 10 month old and the extremely rude order taker wouldn’t let me because I said we didn’t need a drink. I didn’t ask for a discount or anything, I just wanted the food with no drink. I tried to continue on with my order and she really wouldn’t take the rest of my order. And when I pulled around to ask for a name the girl really jumped out the building yelling at me all because I didn’t want a drink. I tried to get her name and she covered her name tag. Please save yourself the trouble and skip this, you might be assaulted (verbally) if you don’t order what they want you to order. I wasn’t surprised to come to the reviews and see so many complaints.