Starbucks

Triad Gaming (Triad Gaming)

Used to love this Starbucks. Now it seems like 3 out of 10 times I order a Carmel frappe with an extra shot of espresso I’m getting a Carmel crème with no coffee in it at all. Whoever is making them 3 out of the 10 times either isn’t reading their tickets or they’re lazy. No frappe roast and no espresso. If I wanted a milkshake I would go to Dairy Queen. I typically drive out of my way on the way home to hit this Starbucks but it’s gone down hill the last few months.

Addi

Drink consistency here has improved, but the service continues to be disappointing. Today, the drive-thru employee didn’t greet me, barely acknowledged me, and acted as if asking for a water was an inconvenience. This isn’t the first time, but today the barista’s attitude truly floored me. With the growth and affluence in this area, this Starbucks should be operating at a much higher standard. Please consider hiring or training employees to be polite, welcoming, and respectful. I pay a premium for my coffee, and I expect to leave feeling better—not like an inconvenience—especially after spending $8 on a drink. This kind of interaction sets a negative tone for the rest of my morning.

Michael Haymore

I've been to this Starbucks 10 times. My preferred drink uses whole milk. 6 out of the 10 times, the milk was scorched. I realize that with enough patience, I could train a barrista to make a decent cup of coffee. The staff is friendly, the place is clean, the primary deliverable, the coffee drink is inconsistent. Sometimes good, sometimes ok, sometimes trash. The price seems consistent regardless

Sierra Saucedo

The fact that I have to argue with someone working there is ridiculous. I know I put drive thru on my order but upon arriving the drive thru line was full so I just went inside and they were upset that I put drive thru and told me I HAD to use the drive thru? Also my drink was missing almost two inches off the top??? Train your baristas to not over aerate their milk.

Ramy Obeid

messed up my matcha and ruined my morning lowkey smh

Jay S

Went here to buy coffees for 8 people. We asked about gluten free syrup flavors and the girl who was helping us Talia looked at us like we had 5 heads and said she didn't know... Then as an after thought asked do you want me to ask? So I said "yes please ask". She then asked David who also said "I'm not sure" How is this a thing!?!?! I mean seriously. It's Starbucks. An international corporation and they either don't know how to train their staff or don't care about their customers. Seems to me like they need to educate their staff on dietary needs. I did order 2 drinks and went elsewhere for the others. I can't convey enough how frustrating this experience was. No resolution and no satisfactory explanation. Don't ever plan on spending another dime at Starbucks again. I just know that customer service is not supposed to be like this!

Ace 123

This used to be the best Starbucks. Their iced coffee was always consistent and great. Within the past month or two, the iced coffee is consistently watery and the cream ratio is always off. I have always gotten a “splash of heavy cream” and lately my coffee is either white or if I try a light splash it has barely any in it. This review comes after 10+ negative coffee experiences here. I will say that the staff is always kind. It may be that they are just busy but I do miss their iced coffee being great every time.

Bubby Badger

KAYLA! strikes again. She constantly fails to make drinks correctly. And her attitude reduces chances of remakes. Not even worth fighting .... absolutley needs to be retrained. Maybe needs to learn what work ethic is. Also its best not to work in service if your rude everytime someone takes to you. Everyone else I've delt with at this location is absolutley amazing, they all excell at making drinks or food and their customer service is unmatched. It sucks I have to drop a one star, its not their fault. If Kayla decides she cares one day or learned how to make a drink properly I will change my star rating.

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I give this place one star because of one person. Her name is Sean, the African woman. First, she was completely out of attention, doing different things not paying attention. Second, because she was inattentive, I ordered multiple cold coffees, but she gave me all hot coffees. Third, she was disinterested and had a rude disposition. Fourthly, we weren’t charged ethically. All of her mis inputs contributed to the ridiculous price we were charged.

Sudha N

Have ordered twice here, both times their latte had less coffee and more milk! More like a mildly flavored milk. Definitely not a coffee drink for adults. Maybe good for kids?! Need to train their barista.