The service over the phone and delivery guys was great. The food was HORRIBLE, the first pizza was raw so they remake it. Which I thought was going to be better, well, the 2nd one barely has chicken on it, I use to love this place, something is happening but food isn’t good anymore.

Kevin Morain

Ordered and paid for extra cheese $2.00 and there was barely any cheese on my pizza. Person at counter response was it must be extra cheese if you ordered it. Ordered the chocolate doughnuts and they were stale and all dried up. Everytime i order here there is always an issue especially if you order extra cheese.

Ethan Byers

Service is always good but most of the time I order online. Delivery driver is always nice. The food: hit or miss depending on who is working I guess. Not trying to be a Richard but try to be more consistent.

Zada Stewart

Although the delivery driver, Devin, was great. I asked for half not a quarter of the pizza to have certain toppings, and who cut this?! Why would you cut it like this ever?

Apparently they've partnered with DoorDash. After 45 minutes of waiting, I called the store because the dasher status was still waiting on order. They told me to wait another 20 minutes because the dasher took two orders and if it didn't arrive to call them. Not long after the dasher canceled my order because they ran into some kind of issue, so I called, informed them and asked them to cancel my order and refund it. They said they would try to, but had to wait until they cash out the door dasher. They did not issue a refund. The full charge posted to my card. Totally unacceptable.

The pizza was delivered almost 30 minutes after the expected delivery time. I figured they were probably just busy, no big deal but the pizza was not fresh or hot and they packed the wrong dipping sauce. I’ll just order from Clark road because every time I order from the Copperas cove location there is something. The delivery driver was polite.

Eliud Delgado

I ordered the “Big New Yorker”. Being from NY, I should have known better. No offense, but it was by far the worst NY pizza that I’ve had. Ever. I love this Pizza Hut. Every time I eat it it brings back childhood memories, but man. What a letdown this time.

Kindle Billingsley

Would not recommend. The pizza was good. There was little service. They took the order, gave us our pizza and then husband went up to get the to go box and waited for a bit to get a to go box..he had to speak louder to get thier attention because the employee was on thier phone.. Just not a friendly place. Also they couldn't do the pizza the way we have order at multiple pizza huts but as I understand it, (it's up to each pizza hut) The table wasn't clean. Floors were very sticky.

theyetti90

Need to be clear, I blame the owner for this. I saw you have a poster up for 20% off for military dine in. I ordered carry out online. I’m very aware of the difference between the two, but I asked for the discount anyway, because I confirmed carry out and dine in are the exact same price. Please explain to me why this policy is in place? Why do I as a service member get a discount, only if I sit down and eat in the store? I don’t have to be in uniform, so it can’t be that I’m seen in the restaurant. If it is for people to see people in seats then it would make sense to offer a discount to everyone to dine in. It just doesn’t make sense to me. Also, is there anything to stop me from ordering dine in and then I ask for a doggy bag and take my food to go? Now I have your employees doing extra work. Can you explain your rationale?

Cassidy Dean

I waited for almost and hour and a half waiting for my pick up order and no one would talk to me. All the workers were sitting around laughing lounging in the chairs. Which would’ve been okay if the food I waited so long for was actually in decent condition. The pizza was so overcooked my teeth hurt now. And no cheese whatsoever. I was supposed to have a stuffed crust and the only thing that was stuff was the prepackaged icing that I had to go back in for after they originally forgot it. I usually love coming to Pizza Hut but honestly after that experience I might be #teampapajohns

Maureen Cumby

Take out PIZZA and loaded breaded sticks. Horrible!! No sauce and barely a sighting of cheese on the pizza. The pepperoni was dry old and burnt The crust was doughy. All bread. The loaded with what bread sticks were at least a step up from the pizza it had cheese. I was reminded tonight why we hadn't gone to Pizza Hut in a long time and won't again Threw all that mess in the trash. Peanut butter and Jelly for dinner tonight folks. Don't waste your money .

Erica

I really don't like places that ask for a tip before I know that you deserve it. Ordered curbside. They're completely empty. We called and let them know we were there early but absolutely no rush. We wait, the app tells us it's ready and still nothing. My husband goes in and lo and behold, the food is ready but hasn't seemed to find its way to our vehicle. Gotta love teenagers!

Mark Stivers

I called in a carry out order. I told the girl taking the order that I wanted a Pan Pizza with double pepperoni and double mushrooms. Repeated the order, she read it back. Pick it up, get home. It's a THIN crust dp and dm.... Not happy. I look at the receipt, she put it down as med thin crust....SMH. My fault for not looking at the pizza or receipt.... Won't make that mistake again....