Crystal

Drove 30 minutes from our hotel to get this. It's on me for not checking my food, bit I was so happy after 9 years to finally eat this again. I kept telling my kids how good it was. My order sadly was missing the Mac and cheese. All my tortillas were torn or falling apart. I saw them heating them in the microwave, making them soggy on top of everything. No napkins, silverware or salt or pepper. If you eat tortillas regularly you know they only fall apart when old. The chicken was dried out. So disappointed. The only reason I am giving 2 stars was because the service was friendly.

Worker Yessi refused to help an old Hispanic man place his order even after him telling her he did not know how to read. He only spoke Spanish and did not know how to read, he was not able to place his order using the computer. She ignored that and told him to place start his order by using the computer and walked away… As a healthcare worker it really hurt seeing someone ask for help and not receive. It’s part of her job she should have taken his order. I ended up helping the old man and he was very thankful. Come on now, we can do better.

Royal “Dangerous” Sugar

The quality of the food has gone down hill. I ordered a salad 🥗 and most salads are green except here, and the dressing is missing.

tina dennis

I went on 1/5/26 order double avocado bowl the chicken was bit and pieces and looked old was dry avocado was old the lobby dirty the fountain machine red drink all over the counter and floor my table had crumbs all over it. The store smelled like they having plumbing issues like sewer. I would not recommend that one.

Mr Perez

I caught myself stopping by just for the convenience of the location and again for the 4th time i find little to no chicken in my pollo bowl, burrito etc. pollo loco y no pollo. It’s only a big deal to me here, other locations leave me satisfied. Stick to 4 star pollo locos .

Je G

Attitude problem at the drive through, food is not fresh, taste old and experied... I threw away my food because it tasted bad. Thanks pollo loco I will no longer return.

Maria Garavito

The service here at this location was absolutely terrible. I payed for take out and when my food had been made the lady didn't ask if I wanted any salsa and it had also slipped my mind. I left the restaurant and was about 1 min to my house when I suddenly remembered that I didn't get any salsa. I had to drive all the way back to the restaurant to get it. And when I went through the drive through to ask for some salsa the lady gave me a terrible look, she rolled her eyes, and sent someone else to give me the salsa. She herself didn't even want to help. Even after I went all the way back to the restaurant and to get a dirty look, isn't great. She didnt even say sorry or anything she just gave a dirty look. I don't give bad reviews but honestly I just had to for this one.

Talia Rippa

Came here at 6:30pm to order a ton of food for 6 adults and 4 kids. The girl in the drive thru was already extremely rude. Started ordering a kids meal and asked what drinks they had for kids. Her response was "Same drinks we always have." Lol What???? So I replied that I wasnt sure what drinks they normally have which is why im asking. She responds again even more rude saying they carry coke products. I asked nicely why she cant just tell me what kids drinks they carry amd she starts arguing with me. So I backed out and went across the street to Wendys. I also work right down the street at a very large company. We eat here all the time and I will NEVER be returning and I will be spreading the word to all my coworkers. Dont go to El Pollo Loco on Main St. Couldnt even get anybody on the phone to deal with their employee. And to the ignorant and rude girl in the drive thru, dont work in customer service if you dont want to provide customer service. You could have easily told me the 2 or 3 drinks you carry for kids and we could have moved forward. I wasnt asling for much and thats what you get paid to do. I will be pursuing this to the fullest. Calling corporate and filing a complaint asap.

Rocio Reyes Lucero

I dont know if its incompetence or food issue but the mashed potatoes and salsa were sour gone bad. When trying to call, no one picks up. I rarely go to this pollo loco because there's always some issue. Get it together

Enrique Del Rosario

This is frustrating.... Tldr, forgot my order and messed up my orders. i mean i understand that it get's difficult and all but today at 4:49 pm, with only a car infront of me.... I ordered a meal with mac and cheese and corn. Plus an extra order of flour tortilla. First , after going through the drive thru, they forgot my extra order. So , i had to turn around and get it again. Then... when i get home to open everything up, they messed up the sides. Wrong sides! This is not the first time, this is actually the 5th time they messed up my order. From missing sauces, missing tortilla and etc. I mean, I've been patient and all but heck, this is just frustrating . See attached photo with receipt. Geez.

Tenga Matauzi

The most filthy pollo loco i've been in my life, not only the tables, but the trash cans were full...a lot of people working but nobody wants to clean i guess...🙄 We have to leave our plates like everyone else on top of the table, chicken bones everywhere....that was disgusting...🤢🤮

A H

Decided to hit the drive thru close to my work for an early lunch, and get the classic polo bowl… much to my disappointment I got a bowl of burnt rice, and liquid. that was topped with super dry, over cooked chicken… won’t be coming here again

fernando ramirez

i saw a huge line in the drive thru and attempted to go inside but the doors were locked at noon on a sunday afternoon. that just did not make any sense to me. the drive thru line was extremely slow as i had to line up all the way in the back after not being able to order inside. the burrito i ordered was very well made, hot and fresh tasting. the nachos we ordered were the complete opposite as they didn't put enough of the toppings so it was basically paying $5 for some chips.

+6