Highly recommend taking their snorkel tour. We felt extremely safe and well prepared as it was our first time snorkelling. We saw turtles, stingrays, lobsters and plenty of starfish. The team also went above and beyond with helping us with an issue we had with our car rental company. And to top it off we had great guacamole as a snack!

Nous avons passez un moment magique en compagnie de l'equipe de May-be Tours, ou nous avons réservez une excursion de snorkling. Nous avons eu la grande chance d'observer une faune diverse et variée tel que different poissons colorés, de grandes tortues dont une qui selon le guide devais avoir une vingtaine d'années, baracudas, un requin, étoiles de mer et des raies. Une fois le circuit terminé, nous avons profité d'un moment dans une plage vierge oú nous avons eu une collation avec boissons.

Belle expérience de snorkeling clé en main avec mes 2 ado (11 et 14). Prise en charge à la sortie du ferry, van qui vous conduit au sud de l ile pour départ en bateau 150cv pour 12 personnes. On fait alors 4 lieux pour découvrir fonds et faunes marines. Poissons par centaine, tortues, raies, étoiles de mer. Les étapes seraient presque un peu courtes, on en redemandé (peut être à négocier).

Wir haben die Tour zum Schnorcheln (3 Spots) über GetyourGuide gebucht. Die Tour dauerte 4h mit insgesamt 10 Teilnehmern und war echt super. Wir hatten zwei nette Guides, die sich viel Mühe gegeben haben (beim einen Platz schaute der Guide, ob es etwas zu sehen gibt. Da das nicht der Fall war, kam er zurück an Bord und wir fuhren ein Stückchen weiter). Insgesamt haben wir zwei kleine Haie, vier Schildkröten, einige Rochen, viele Seesterne und Fische gesehen. Nach dem Schnorcheln ankerten wir an einem schönen Platz. Das Wasser war hüfthoch und türkis mit feinem Sand. Es gab gutes Cervice, Wasser, Cola und Bier (alles inklusive). Während der Fahrt mit dem Boot waren wir sehr zügig und mit angenehmer Musik unterwegs. Sehr schöne Tour die ich wieder buchen würde.

Experiencia súper recomendable. Los sitios donde te llevan a hacer snorkel muy bonitos y el equipo que te acompaña (en nuestro caso equipo de Ángel) muy simpáticos y amables, además te hacen un guacamole durante el tour súper rico!! También muy simpático David, otro de los guías, nos ha recomendado sitios muy chulos para visitar en la isla.

Excelente trato del guía Rafa y el capitán jona con su guacamole al 100 % dan ese plus en su servicio se acomodan a tus gusto te llevan a lo más exclusivo en fauna siempre respetando la naturaleza sin problemas volvemos con ustedes

Venimos de España y nos atendió Ricardo en playa del carmen, hicimos varias actividades en Isla Cozumel y fue una experiencia única

Buenísimo paseo, el personal de lo mejor, amables, guapos, divertidos 🤭 la pasamos genial! Vale mucho la pena 😍🤩 las fotos maravillosas, muy felices 🥰

Excelente servicio , kenyi nos llevó a ver los 4 mejores puntos de cozumel, muy agradables el y zeballos muy recomendable Jesica de Argentina

Muy puntuales y muy dinámica su atención

Quiero recomendar a maybe tours, por su servicio con precios razonables y buen servicio , de sus empleados jose,Edwin y jerson por el buen trato y servicio que nos dieron

Perfecto!

Excelente

Buen trato y buena organización

Un gran servicio, el tour la comida y la atención… muy recomendado 🤿🫶🏽

Buena esperiencia en general, Tomamos El tour el cielito en Cozumel La tripulación muy atenta El ceviche delicioso Mucha fauna marina en los arrecifes De Cozumel, lo recomiendo

Great snorkeling trip! Three spots each different. First one was deeper with many large tropical fish, second shallower with starfish on sandy bottom, third standing on sandy bottom with numerous large stingray. Water was incredibly clear for our trip and much nicer than what I was expecting for Cozumel. Swimming required as the boat follows along and you exit the water down current. Stay close to Paulino, the friendly guide. Marina is a short distance (~1 mile) from the cruise terminal so perfect for a 1/2 day shore excursion.

What an amazing tour we had! We did the 3 reefs boat tour with drinks and snorkelling. It was fantastically organised and we saw everything we wanted too. Reef. Coral. Starfish. Fish. Stingray. We had a blast. The crew were friendly and made sure we had a great time and were always safe.

+3

On a adoré notre sortie snorkeling sur les plus beaux spots de Cozumel. Superbe balade en bateau et équipage au top. Le ceviche dégusté dans l'eau est délicieux. Merci pour ce bon moment et ces magnifiques paysages.

+6

Very good experience honestly and such amazing customer service. Ricky fue un placer de guía y Christina fue muy amable y muy bonitas fotos! Carlos was a great captain. We will be back hopefully soon. Thank you again for your attention and kindness. Gracias por sus servicios, muy amables.

Acabo de volver de un tour de 4 horas con ellos por los principales sitios de snorkel de Cozumel . El que dirigía la expedición era Ángel . Nos lo hemos pasado suuuuper bien. Ha sido toda experiencia que gracias a él y su equipo ha sido muy divertida. Gran equipo de profesionales esa empresa . Tenéis un 10 por mi parte .

Experiencia super completa y bien de precio. Nuestro guia Lalo ha estado de 10, y el capitan Roman no podria haber sido mejor. Una experiencia para repetir👏🏼

Una gran experiencia y nuestro guía muy profesional. Hacer snorkel por los arrecifes ha sido de las mejores experiencias de mi vida. Y eso que me mareé. 😅🤣 Mi alma es marinera pero mi cuerpo no piensa igual. Calidad-precio de lo mejor de la isla de Cozumel. Muchísimas gracias!

Gracias por la excelente atención sin duda súper recomendado 🙌🏼 además de hacer buceo también está este tour donde te llevan a conocer diferentes arrecifes “el cielo” donde verás estrellas de mar en su hábitat natural‼️ NO TOCAR ‼️

+1

¡Tuvimos una experiencia increíble en la excursión de snorkel en los tres arrecifes el viernes pasado! Disfrutamos muchísimo de la actividad junto a un equipo divertido y profesional. El guía turístico tomó muchas fotos hermosas bajo el agua con estrellas de mar y rayas, y estamos muy contentos con ellas. Hoy nos pusimos en contacto con los fotógrafos para entender por qué no habíamos recibido el enlace con las fotos, y Edie nos asistió. Edie fue increíblemente amable, servicial y paciente con nuestra solicitud, asegurándose de que recibiéramos el mejor servicio posible. Estamos muy agradecidos por el excelente servicio al cliente que recibimos. Sin duda, recomendaremos esta compañía en el futuro y la promoveremos en nuestras redes sociales. ¡Gracias, Edie!

Maybe Tours Cozumel es una excelente opción para conocer los arrecifes, visitar el Cielo y el Cielito. Todo en la lancha fue cuidado y con buena atención, Oscar como guía es increíble y te explica todo, terminas entendiendo el cuidado de la barrera arrecifal, no lastimar los corales y las especies y te da la mejor seguridad/cuidado para snorkelear. Mega mil recomendado!

Realice el tour con mi hija y fue hermoso!!! Tuvimos de guía a Oscar que se lució en sus explicaciones y cuidado hacia los pasajeros. Las zonas que visitamos eran increíbles. Vimos muchos peces, tortugas, las increíbles estrellas y hasta un tiburon gato!! Realmente lo recordamos para disfrutar!

Me encantó su servicio, el personal es muy amable, respetuoso. Fue un tour de calidad, hicimos primero buceo para principiantes y quede encantada con Luciano. Por la tarde hicimos el tour de Snorkeling en Palancar y Colombia, El Cielo y Cielito y el guía fue un espectáculo, siempre velaron por la seguridad de todos. Me encantó Cozumel y cuando vuelva armo el paseo con ellos!

Impecable servicio. Tanto el capitán Obed y el guía Oliver se portaron de maravilla y nos hicieron pasar un excelente rato. Hicimos la excursión más larga en la que fuimos al arrecife Columbia, playa Palancar, el cielo y el cielito. En el medio nos llevaron además a otro arrecife menos profundo en donde se podían apreciar innumerable cantidad de peces. Vale la pena hacer la excursión ya que es una experiencia única y el equipo de snorkel está incluido. Como finalización, en el cielito, se puede bajar y tomar un refrigerio (cerveza, agua, jugo, etc.) Todo incluido en el tour (aunque en nuestro caso un límite de 3 por persona, más que suficiente). Todo el tiempo Oliver estuvo guiándonos en el agua, dándonos seguridad y consejos sobre cómo y dónde practicar snorkel.

Superó mis expectativas. Salimos puntual del punto de reunión. El staff muy atento desde que llegas al punto de reunión hasta el final del paseo. Alberto y todo su equipo se llevan un 100 + Muy atentos, proveen instrucciones muy claras y cuando estas en el agua están al pendiente de todo el grupo, además del buen sentido del humor de todos hace el paseo más ameno. El guacamole riquísimo y bebidas ilimitadas ya están incluidas en el paseo. 100% recomendable definitivamente lo volvería a hacer otra vez

Charlotte Boroughs

I would 100% book this trip again. We went to multiple spots and saw so many fish, Rays, nurse sharks (docile), starfish bigger than my head, and more. Tons of flora and fauna. Miguel and Julio were amazing guides. The snack was delicious and so fresh. It was a $10 cab ride from the cruise port.

Mara K.

Thank you for an unforgettable snorkeling trip! Our guide was always looking out for our safety and the safety of the reef. We went to four different spots and saw so many colourful fish, barracudas, starfish, stingrays, a sea turtle... the water was unbelievably clear and blue. Highly recommend :)

Owen Fletcher

We stupidly didn’t book a trip in Cozumel in advance and just decided 1hr after arriving in the port on our cruise that we wanted to go on a trip. We contacted these guys and they were very helpful indicating how to get to their office. The crew of the boat were very friendly and respectful of the environment informing us that we couldn’t put on sun lotion as it would damage the reef. The boat itself was shaded so that was no problem. On the first stop we saw a few turtles and barracuda and plenty of other fish. The second stop we saw many stingray and a large lobster. The guide in the water was great (I can’t recall his name) but he seemed to be genuinely enjoying seeing the fish himself and communicated really well with us. He also respected the fish and reprimanded a snorkeller from another trip for poking a stingray with a stick which I was happy to see. The stop at the beach was beautiful. Yes it’s overcrowded with lots of people but we parked at the edge so it was quiet. We had stingray swimming inches away from us. Amazing. The snack of ceviche wasn’t to my taste but it was nice to try something local. Local beers and soda was also included. Life jackets were offered and they even insisted we use for the first stop to ensure we were comfortable in the water before we removed them. I would highly recommend the trip. If I could offer one room for improvement, transport to and from the ferry terminal should be included to save the $30+ round trip in taxis. Uber/Lyft is not available and I absolutely hate dealing with taxi people so that would improve the experience a lot for me! Overall I thoroughly enjoyed the trip and was so glad we went

Barbara Clements

Great day on the water Great snorkeling. Geovany was an excellent guide. We are in our 70’s so the ladder was a little hard to do so the guys helps us out getting in. no bathrooms in the boat.

Brittany Fulford

My husband, nine year old, and myself went on this tour earlier this week. It was a top notch experience from beginning to end! Our guides, Carlos and Christian, were very friendly and knowledgeable. Our captain, William, did a great job of getting us to the different sites. My son was nervous at first when getting in the water and Carlos did a great job of pulling him around by the life ring and talking him into building up his confidence until he was ready to let go of the ring and snorkel without it. Christian took some amazing photos, including getting my son down into the water near a starfish and grabbing some shots. After 3 stops, we then went over to El Cielito and waded around near the boat while eating freshly prepared ceviche and having rays swimming around us. I’m not a seafood fan personally and I throughly enjoyed the ceviche. The picture package they offer at the end is 100% worth it in my opinion, it is around $125. We had an issue with our credit card being accepted, but thankfully got Apple Pay to go through. I would bring cash for it as a backup. Overall, an overwhelmingly amazing experience and one we will repeat if/when we return to Cozumel!

Conor Mackey

Would recommend this snorkel tour to anyone visiting Cozumel. Compadre Ricardo was an excellent guide, showing us around world class reefs with ease. We saw eagle rays, sea turtles, lobsters, nurse sharks, and countless species of fish within 30 minutes of being in the water. Fresh ceviche y cervezas at Cielo sandbar was the perfect way to finish off the day as well. You can’t get this type of snorkeling from the shore- book the tour!

Massimiliano Molinari

Great and professional experience with maybe tours. We booked a snorkeling session through get your guide and it was well organized and incredibly fun. I was concerned about punctuality as I am on the tight schedule of a royal Caribbean cruise, but everything was very smooth. Recommended!

Julio Rodriguez

Nothing to complain about. The guide and capitán took us the locations they promised and were constantly pointing out fish for us to see and trying to make the most out of our experience. We saw starfish, variety of fish, stingrays, a sea turtle, and a barracuda! At the end of the tour we stopped at el cielo where we enjoyed some guacamole and chips along with some cold beers. I would definitely go back!

Jennifer M

Loved our snorkeling experience with Jose, Fernando, & the Captain on the Xtup. Stopped at 4 amazing places all with different sea life making 4 unique experiences. Saw tons of fish,star fish, sea turtles, and even a nurse shark. Swimming with stingrays was the best! The guides were terrific & were able to speak English. They were very kind to the kids as well but made it super fun for us adults too. Would definitely go again!

Stoney Blan

Highly recommend! They were very accommodating for our family, with 4 kids ages 2 years - 11 years old. Got some really good photos with Star fish, stingrays, sea turtles, and other marine life. Stopped for lunch Caribbean style and had stingrays swimming at our feet while we ate! Such an awesome experience!

Stanley Orchard

What a trip. I have despised the idea of hopping on one of these boats for years but the wife wanted to do it so I signed off on the experience to see some new stuff (our 10th trip to Cozumel). I could not have been more wrong. Or rather, the guides at Maybe Tours covered all the concerns I'd had. I won't make a big speech here, we do a YouTube channel (just search my name) and we did a whole, in-depth video on this trip so if you want more i sight check that out and feel free to comment, I'll answer. Man it was something. So happy with these guys. Absolutely worth the money and yes, we will be returning and going right back to these guys.

+4

The tour today was nice and we saw a turtle, stingrays, etc, but: The tour advertised as 4 hours long actually lasted 3 hours and 10 min. The snorkeling stops should have been longer. The boat is very small, no bathroom available.

Highly recommend their Cozumel snorkeling trip. Our guides were amazing. Joel/Jo is excellent!! My husband couldn't swim and it was first my time snorkeling but their entire team was very considerate and helpful. They always kept cheering us up. My husband was able to see various marine life and even a baby shark because of them. In the end, they served us drinks and food in the water, which was very good. Only reason I am taking out one star from their review is because even though they advertise that the transportation to and from the Cozumel ferry to the marina is included, it is not. The cab driver charged us $8 USD for two.

Nette Truppe und faire Preise! Haben bei den Getränken jedoch rumgezickt und auf dem Boot auf einmal die Getränke pro Person begrenzt… war zuvor so am Stand anders abgesprochen. Zuletzt wurde pro Foto 25 USD verlangt… El Cielo war aufgrund von Winden leider abgeblasen. Die anderen Spots waren trotzdem gut.

The tour is great, once you arrive at the port you’ll need a taxi to reach the starting point of the actual boat tour. We got the chance to see tons of sea creatures included a sea turtle! Great experience, I would only suggest to bring your own snorkeling gear as those they lend you are not the best!

We had a great time. The staff was joyous and knowledgeable. They took their job seriously. They did a good job keeping everyone safe. There were a little bit more people on the boat than we would have liked, but it didn’t really affect much. We saw lots of different kinds of fish and coral, a sea turtle up close, enormous star fish and many sting rays and a barracuda all on our one trip. They served us yummy snacks and plenty of drinks. (Water, tequila, and beer - They had drinks for non alcohol drinkers too). We were not aware that they did not include pictures which was disappointing, but we stayed in the moment and enjoyed every bit of the day anyway. It was the most fun we had on our stay here in Cozumel.

Wenn auch nicht perfekt, Preis Leistung stimmt. 10 Teilnehmer, ein Kapitän, 2 Guides, das Boot war gut gefüllt, mehr hätten nicht reingepasst, war aber ok. Der Kapitän hat seinen Job gut gemacht, die Guides auch. Wir haben 4 Schnorchelstopps in 4 Stunden inkl. An- und Abfahrt gemacht, gute Sichtweite, viel zu sehen, viele Fische, Rochen sogar ein paar (harmlose) Haie. Schalter Beigeschmack: Am Ende wurde sehr übertrieben nach hohem Trinkgeld gefragt.

s k

I don’t understand why they have bad ratings. Everything was great. The guide and captain were kind, and we snorkeled at four spots. They provided beer, drinks, and ceviche, and didn’t pressure us for tips. The only thing I didn’t like was that there was no pickup service—I had to walk an hour from the ferry terminal.

Siebe Beintema

We did the snorkel tour yesterday. Although the weather was not great, guide Daniel made the best out of the tour. The four stops are great. Daniel is a knowledgeable and responsible guide. Only the asking for tips at the end was a little bit too intrusive to my taste. That’s why four starts stars instead of five.

This is one of the cheaper tours and you get what you pay. We did visit the 4 sites and saw lots of marine life including nurse sharks, turtles etc. The tour was shorter than 4 hours in that they were 20-30 min late and we got dropped of a bit earlier. It was pretty packed on the boat with close to 15-20 people. Snorkelling equipment was very basic and cheap but luckily we brought our own. No fins provided for anyone but guide and photographer had fins. Each stop was a bit of a rush and felt a bit harassed by photographer who was quite intrusive with taking pictures and often interrupted us whilst we were exploring - felt like we were there for pictures rather than seeing wildlife. Pictures were later offered for USD85 which we declined as that's pretty steep! There were drinks and a nice ceviche and fruit offered. A bit surprised that leftovers was thrown into the sea including onions and lime juice which I don't think is part of the marine life's natural diet! Staff were nice and one lady got really sea sick and they did look after her well. The captain was very good and on it in many ways. Towards the end of one of the first stops when most folks were back on the boat someone spotted a turtle but the guide wanted us to move on - the captain stopped and let us all jump in again. Photographer was happy as that meant more photo opportunities for her : )! At the end of the tour I felt quite sea sick too and she wanted me to look at the photos, I said I couldn't as would feel sick and she said there wouldn't be any other time otherwise. Captain intervened and asked her to leave me alone and let me look at pics later. This is a cheap tour so it's good to manage your expectations.

Tour guide was nice. But the tour started 30 min late and got us back an hour late and we missed our ferry back to Cozumel. Also they said it would be 40 min of boating to the first snorkeling site and it was more like 70 min. The trip was half just boating to/from the site which was a little disappointing.

Muy lindo tour,completo y con buena atencion de parte de los guias!

Expérience plutôt décevante. Maybe tour est situé a une vingtaine de minutes du port et ils ne proposent aucun service de navette. Il vous faudra prendre un taxi ou louer un véhicule. De notre côté nous avons loué un scooter à la perle noire pour 500 pesos. Nous avons réservé l'excursion via get your guide. Comme indiqué nous avons dû payer les 7$/ personne pour la réserve naturelle. Il est annoncé 4 heures d'excursion nous en avons seulement fait 3. 3 arrêts de snorkeling ou nous avons pu voir raies, bébé requin et étoiles de mer. L'eau est magnifique. Un dernier arrêt afin de manger une ceviche et boire un coup les pieds dans l'eau. Après cela il vous ai demandé des tips, c'est un peu limite vu la qualité de la prestation qui laisse à désirer. Des photos sont prises sous l'eau et vous pouvez les acheter.

complicado pegar passeios nas barraquinhas na saída do ferry, é uma roleta russa, comprei de um quiosque , que não tinha nem barco, somente repassava a outro, era para sair do lado do ferry, mas repassaram para maybetour,.que noa colocou numa van, sem explicar nada, depois da van tivemos que aguardar na agência num atracadouro , no chão estavam os itens de nosso lanche, ficamos mais 20 ou 30 minutos aguardando sem satisfações, inacreditável que nem contando o transfer e a espera tivemos 3 horas de passeio, e o lanche a cerveja pior qualidade e estava quente, o Ceviche parecia peixe moido , o guia e o capitão da embarcação eram simpáticos e fizeram um bom trabalho, a agência que era ruim,

+6

Voy a empezar explicando el final del tour, el cual fue bastante desagradable, (y según he leído en las reseñas, no es la primera vez que sucede). El guía, Miguel, repite varias veces que les demos propina. Nosotros nos quedamos sin dinero, no teníamos ni un peso mexicano ni para comprar agua; pero sin poder dar esta información, Miguel se despidió de una manera grosera y antipática diciendo “gracias por su propina, han sido muy generosos”. (O algo parecido). Además, durante el trayecto a los puntos de snorkel, pedimos que si podíamos cambiarnos de sitio a la vuelta (porque estábamos en la zona delantera del barco, era muy incómodo por los botes) y su respuesta fue “ya veremos”. El que llevaba la embarcación sí dijo “claro que sí”. Todo esto, lógicamente, hace que la experiencia no haya sido satisfactoria. Los puntos de snorkel son bonitos, con suerte, se ven tortugas, muchos peces, rayas y estrellas de mar, pero la zona de “El Cielito” está muy masificada y estuvimos alejados de donde estaban las mantas. Pese a que el snorkel fue bonito, no repetiría con esta compañía.

A A

Tour started an hour late and stopped to pick up people. Felt rushed at the reefs and too much time spent at the last stop with the sting rays. The guide also nudged a small nurse shark with his snorkel, causing it to retreat and hide. I don't like the idea of the animals being interfered with. Fish were excellent so the actual snorkelling is great but just choose another company if you don't want to be annoyed. By the time you get to Cozumel, get to the marina and then back to PDC it's a long day for maybe 1 hr of time on the reef

Marta & Andrea Cerruti & Giunto

Good tour, we were lucky with the weather. Very disappointing however to see the photograph feed the fish to take better photos, for which then they charge 25USD each. This is not good practice for the wildlife, and moreover takes the experience away from you, as all the fish stays close to the photographer, and none around you.

While the tour guide and captain were great, the whole experience unfortunately was not. We waited almost 50 minutes for a group to show up which put us way behind schedule. I often wonder how long this company would have waited for these people to show up. As a result the entire trip felt rushed. There were 3 snorkel stops and each was so short, maybe about 15 minutes or so. The tour guide was also constantly having everyone be so close together. While i get the importance of staying together, it felt like we were all piled together which creates for an annoying experience when fins are kicking you in the face and every time you turn around someone else is literally right there. We stopped at a beach area for the last 30 minutes. While it was nice and we got a tasty and fresh snack, I didn't pay to sit at a beach. That time should have been spent at the snorkel stops. That was kind of disappointing. Unfortunately I don't think I would recommend this tour agency to anyone based on my experience

Wir haben eine sehr mittelmäßige Schnorcheltour erlebt. Wir haben über „Get your Guide“ gebucht. Die Anfahrt war sehr schlecht beschrieben. Der Wegpunkt von GYD befand sich auf der Hauptstrasse. Haben das Büro dann trotzdem wie durch ein Wunder rechtzeitig gefunden. Nach 15 Minuten wurden wir zum Boot im Hafen gebracht. Mit 40 Minuten verspätung konnten wir dann endlich ablegen, da ein andere Kunde wohl anscheinend doch nicht mehr erscheint (sehr ärgerlich für alle anderen Gäste!). Insgesamt machten wir halt bei 4 Tauchstellen und am Ende bei einer Beckentiefen Sandbank wo es noch ein paar Snacks gab. Was uns gefehlt hat war ein Guide der der Englischen Sprache mächtig ist und 40 Minuten unserer Tour, die natürlich nicht nachgeholt wurden… Riffs waren schön, konnten Schildkröten und Rochen beobachten.

We had a group of 5. 4 of which had never snorkled. They offered no assistance to the 1st timers, there was no assistance getting in/out of the boat. The staff that was in the water with us, only focused on one young (attractive) girl the entire time. The captain actually clipped me with the boat ladder while I was in the water! The equipment wasn't clean and they offered no flippers the entire trip. The first stop the water was very choppy and was an issue for the 1st time people, they struggled. The last of 4 stops was nice, waist deep and they offered snacks and beverages. Overall, compared to the many other snorkeling trips I've been on, I felt it was pretty unprofessional. I wouldn't recommend, especially if you have no experience.

Dois guias , sendo um jovem e mal educado. Reclamou das mochilas dos turistas, dava instruções de costas ignorando algumas pessoas. A primeira parada foi muito corrida , sendo deixado para trás um recife , gastando a maior parte num trecho de areia entre os dois recifes. Poderíamos ter ficado explorando o primeiro que tem mais vida marinha. Um passeio caótico, cheio e rápido.

El recorrido es de 4 horas aproximadamente, visitas los lugares bien , sin prisas, pero el guía Miguel, da un trató preferencial a los extranjeros, siendo que de las 13 personas ,solo eran dos, muy parco nada amable, pero eso si la propina te dice que no acepta menos de $ 20 pesos , ( debería saber que la propina se gana y cuando da un servicio exelente, ni siquiera se pide la própina ,solo se lo gana , el capitán más amable, y cordial no recuerdo su nombre, yo a el le di la propina ( tour 10 de mayo '25 a las 12:00 ). No ofreció agua , hasta la playa cielito, la forma de dar el ceviche, podría mejorar, así. Cómo alimentan a los peces, así nos dan el ceviche, una tabla en el mar y cada quien méte La mano con el topo, por lo menos deberían dar plato y servir con una cuchara, se que es básico y no se si sea barato ( $ 600. P/p ) Pero puede mejorar mucho,

Un tour bonito, pero hay cosas que lo estropearon. Primero, tuvimos que ir al puesto de maybe tours, ahí nos recibe un hombre con cara amargada y seria, nos pide directamente las tasas (11 dólares) que al cambio en pesos son 205, y ellos nos cobraron 220 pero bueno, unos céntimos de más… aun así este hombre no dijo ninguna palabra y seguía con su cara seria… nos pide que esperemos fuera (unos 20 min..) Una vez en el tour, tuvimos la suerte de ver una tortuga, y en vez de quedarnos, el guía nos pedía verla 5 segundos y que nos fuésemos (mientras otro grupo que había se quedaron y la iban a ver 1 a 1). Y al final del todo, igual que otros tours, te presionan para dar propina (cuando ya has pagado el tour + las tasas, lo cual ya es demasiado dinero). Una familia que iba con nosotros, incluso con un niño que se encontraba mal, les hicieron ir hasta el hotel a recoger la propina y volver a la barca… me pareció bastante feo. Destacar que me gustó bastante que el guía se preocupó de la gente mayor y les acompañó, fue uno de los motivos por el que di propina.

A través del Hotel Riu Lupita, nos vendió la excursión con esta empresa. Fuimos en una lancha con José, Memo y el capitán Kevin. Si bien la experiencia fue maravillosa, los lugares que visitamos fueron espectaculares y pudimos hacer snorckel en los arrecifes, finalice el día muy molesta con la actitud de quien manejaba la lancha, Kevin. En primer lugar la excursión duró 3 horas, es decir menos de lo estipulado cuando nos vendieron la excursión, esta persona estuvo todo el tiempo apurando a los turistas y tratándolos de mal modo. Todo el tiempo parecía apurado, como si se quisiera ir. Y para finalizar el día pidió dinero a modo de propina prácticamente obligando a los turistas a colaborar y como si eso fuera poco obligó a colocar un monto que según él les rindiera para algo porque debían repartirlo entre las 3 personas del equipo. En mi caso mi esposo quiso colaborar y puso un dólar (no teníamos más efectivo) a lo cual esta persona respondió que con eso no le alcanzaba para nada y que era demasiado poco, de manera muy despectiva se encargó de realizar un comentario por cada persona que ponía dinero o no y por el monto que colocaba en la botella. Comprendo que pidan propina lo que no comparto es la forma ni el trato de esta persona. Salí muy molesta y quise quejarme con la empresa pero no había nadie en el stand del muelle asique hago público mi reclamo. El resto del equipo tuvo un excelente trato, fueron amables y respetuosos con los turistas.

S M

Guide was a bit too fast and it was hard to keep close to him in the water. Tour felt rushed (we went to 4 reefs). Boat was so tiny with about 10 people crammed together. The boat departs from a dock about 20-min drive away and we didnt know that but at least the taxi ride was included. The reefs were quite nice and overall, so a decent experience. We paid about $80 CAD per person and I think for a little more $$ we could've taken a nice catamaran. What I really didn't like was how many times he encouraged us to tip. He even joked that we won't get our shoes back from them without a tip. It was awkward. He even clarified that 20 pesos is just $1 so we should be mindful (of not leaving too small a tip).

Terrible service for an eyewash. They take you to two locations at the reefs. Although interesting, both were rather deep, and there was not much to see, except that I liked the area with the starfish. You are clumped together with the rest of the people in your group while snorkeling and keep bumping each other. The moment you try to swim a few meters away to explore around, the staff call you back. The beach they take you to is very beautiful with clear water and peaceful stingrays swimming around you. Here, the staff gather you around a small floaty with beers and snacks on it. You just stand in the sea and chat with people for an hour, drinking beer etc. around the floaty. The entire experience was like being in a kindergarten. It seems like the staff don't want you to explore around and just want to get over with it after a couple of quick trips. I swam around the boat instead of joining the rest of the people, and boy, were the staff on their edge! I saw a starfish and wanted to ask them whether it was dead. Suddenly, they started angrily yelling at me. Turns out, the place is a national park, and I was not supposed to touch anything. Well, say that in advance so that I would know! The photographer kept touching anything he saw at the reefs, but suddenly he was the guardian of the beaches and I was a pest! I felt like they just wanted to milk tourists and get over with it as soon as possible. They show you a couple of places around the corner, treat you like little kids in a kindergarten, and want to control your every move. They lack civilized manners and do everything as if they are doing you a favor, while the fact is that you pay for everything. There is no point of going to those places if I am not allowed to explore around. I would rather go to an aquarium and leave your beautiful island to yourselves and my money to myself. You can't have both.

Not professional. The conversation between USD dollars and MXC pesos was wrong, and in their favor. When they made them aware, they told us that we had to pay in USD dollar (!) if we wanted to stuck to 11 USD for the taxes. I persistent found this behavior nor professional

Do not book! We had bad weather the day we went which is not their fault, however, “plan B” was not great. We went to 3 different places to snorkel but it was all the same. You have to pay for a taxi AND to get into the marine park. They refunded part of our money but we still paid to get into a marine park that we didn’t get to go to. They took advantage of us not knowing what the heck was going on. I could go on and on but the best thing to do is just book with someone else.

We had a very serious safety crisis on our trip where everyone was forced to abandon the boat because it was sinking due to being overloaded with passengers. The passengers were then left to float in a very busy boating channel with a strong current taking us away with no safety provisions. Once the boat driver (30 minutes)got his pump to start pumping water out they reloaded us and were able to get us within 100 yards of a beach where we then had to take our stuff and wade to shore and then they took off. No idea where we were on the island. The lack of regard for safety was incredible and we had children and one adult who could not swim and left very traumatized by the situation. If you value your life and your families dont use this group.

I would advise against booking with this company if you're Latino/Hispanic. Our experience was incredibly disappointing and left us feeling treated as second-class citizens. We arrived about 30 minutes early for our trip and checked in, only to later receive an email saying they were waiting for us and had already left without us. Meanwhile, others were boarding nice boats, while we were taken to a separate dock with an old, unattractive boat, nothing like the ones the other guests had. Other Hispanics in our group voiced the same concerns. To make matters worse, while out on the water, the captain embarrassed me in front of everyone by accusing me of not paying for the trip, even though the company had refunded my initial payment after I had filed a complaint. He even asked if I planned to continue the trip or if he should drop me off at the nearest beach. This humiliating experience completely ruined the outing for me, especially with my two autistic children in tow. After paying the $240 that was later refunded, I was forced to pay even more, $260+. Not only did I have to pay more, but I also endured harassment and embarrassment. It felt like the company treated us differently because of our ethnicity. If you're Mexican or Hispanic, I highly recommend you avoid this company, as they clearly cater to white customers and make you feel unimportant. I can't believe I experienced this kind of treatment in my own country.

Pay close attention to the name of this company. MAYBE you get the tour you paid for MAYBE you don't. We booked a catamaran tour and came all the way over from Playa Del Carmen by ferry, 40 minutes each way and the cost of the ferry for 4 people. Then we had to pay for a taxi to get to the Marina which was 15 minutes away by car from the ferry port. When we got there for our tour, they said, "Sorry, it's cancelled!" The reason they cancelled it is because the captain didn't want to take just 4 people out. They couldn't have figured that out ahead of time!? We waisted an entire day on our vacation when we could have planned another tour! DO NOT book this company, you will regret it, MAYBE.

Maybe. The name says it all. Maybe you'll get 15 minutes at each "reef," or maybe not. Maybe the guide will keep track of everyone in the water, or maybe not. Maybe your guide will be professional, or maybe not. Maybe they'll be sure to have enough fuel on board to get back to the marina, or maybe not. I've done a fair amount of snorkeling and diving around the world and this is the worst company I've ever seen. Their gear is junk, the captain and guide were unprofessional and seemed disinterested in safety and service. When it came time to eat, they took us to a sand bar, made us get of the boat in chest deep water, put a bowl of chips and some ceviche on a life preserver and floated it out in our general direction. Our girls got cold after a while and wanted to get back on the boat, but they wouldn't let them. The whole day felt like a grift. I think we're very lucky no one had any problems because they were not equipped or qualified to handle anything. And yes, we nearly ran out of gas on the way back to the marina. 1 star is generous.

We had the unfortunate experience of booking in February of 2026. These tours are poorly organized. They claim to take you to 4 different locations, but it's actually 2 locations where you swim to 3 locations at the first stop. They also take lots of pictures and sell them to you for $80. They also ask for a tip. We almost missed our cruise ship because they allowed a party to board that had NOT paid, then we made an unplanned 30 minute stop at the resort the unpaid couple were staying at so they could run inside and grab their credit card. This help up the entire tour and they were the only party that was not on the cruise ship and should have deboarded LAST, instead of making all the cruise ship folks late. They feed you as well. The gentleman prepping the food was licking his fingers and chopping the entire way. Leftovers were dumped into the ocean. LEARN FROM OUR EXPERIENCE AND AVOID THEM.

L’activité doit durer 4 h .. elle n’en fait que 3. Ce n’est pas un repas qu’on vous avez sur le bateau c’est un en-cas ! Mini portion de ceviche beaucoup trop salé. Le pire de l’activité : ils nourrissent les animaux pour qu’ils soient proche de nous… À la fin on vous demande un pourboire et si vous n’en donnez pas ils insistent. Mais l’activité ne respect déjà pas ce qu’on a payer on va pas les remercier pour ça.

O passeio foi decepcionante em vários aspectos. O barco era velho e mal conservado, o que já causou uma má impressão logo no início. Ninguém nos avisou que precisaríamos passar protetor solar antes de embarcar e, quando tentamos aplicar já dentro do barco, não nos permitiram, mesmo debaixo de sol forte. Além disso, as informações sobre as bebidas eram enganosas — em nenhum lugar estava escrito que só poderíamos consumir duas unidades no total. O anúncio dizia que seriam oferecidos água, refrigerante e cerveja, o que dava a entender que haveria disponibilidade durante o passeio, mas não era o caso. O guia, Simon, foi muito mal educado e o modo como pediu gorjeta foi extremamente ofensivo, quase uma coerção. Isso deixou os participantes desconfortáveis e estragou o clima do passeio. Não recomendo de forma alguma esta empresa nem este tour.

❌ Très mauvaise expérience Nous avions réservé un snorkeling privé à Cozumel (petit bateau pour 2 personnes). Rien ne s’est passé comme convenu : - Plus d’une heure de retard au départ - Finalement placés dans un groupe malgré l’accord initial - Mauvaise organisation, changements de programme en cours de route Personnel désagréable et refus de remboursement malgré leurs promesses Après de longues discussions, nous n’avons récupéré qu’environ 50% du montant payé. Une vraie perte de temps et beaucoup de mauvaise foi. Touristes francais piégés : à éviter absolument.

The office staff were kind… But on the ship, they were not. There was very little shaded area on the ship… it was terrible and honestly pathetic. They didn’t even allow us to apply sunscreen on our children because they said we were polluting the environment 😀 — meanwhile fuel was leaking from the ship 😆😆. I do not recommend this to anyone!!!

Podia ser uma óptima viagem se não fosse o guia, o Simon. Estragou completamente o dia. Simpatia zero. Só pensa na gorjeta, não aceitou pesos, fez cara feia a quem deu poucos dólares e ainda reclamou com quem não deu.

ESTAFADORES! Compramos el tour a cielito que incluye Palancar, cielo, Colombia y cielito, el día que nos subimos al bote para iniciar la excursión nos dijeron que esos cuatro lugares estaban cerrados hacia dos días por malas condiciones climáticas y nos llevaron a hacer snorckel al mar. No solo no nos avisaron antes de pagar sino que además no nos reconocieron el dinero. No lo recomiendo para NADA!

Publicidad engañosa, nos ofrecieron el viaje en catamaran y nos mandaron en una lancha pequeña, el trabajo del guía (el compadre) y el capitán super bien buena atención. PERO OFRECIERON Y COBRARON UNA COSA Y TE DIERON OTRA

Buen día les informo que este grupo de tours no respeta sus acuerdos ya que a unos amigos bolivianos no respetaron sus regreso al crucero es lamentable que no cuiden a nuestros turismos extranjeros amigos mochileros exijan que su regreso acordado

Pedí un tour y la chica de afuera me vendio el tour pero no con ellos si no con otros :v No volvería con ellos ya que no se sabe si te venderán el tour que pides

SON UNOS ESTAFADORES, Nos vendieron un tour en Cozumel que no fue lo que se contrató y cuando hicimos el reclamos no nos dieron a respuesta y nos hicieron la devolución del dinero, tengan cuidado !

El tour muy bien organizado, el servicio de fotografía no. Cambio la calificación de 3 estrellas a 1 estrella al ver que no somos los primeros a los que no les entregan las fotos (a sobreprecio) después de pagarlas. Al final lo hemos resuelto tras mucha insistencia.

El tour en sí estuvo bien, desde el capitán y el encargado de dar el tour, estuvimos un tiempo considerable en cada arrecife, el inconveniente viene cuando te ofrecen el paquete de fotos, se paga en el momento y nunca compartieron las fotos del tour, estafa total y nadie te ayuda a resolverlo.

De todas las veces que he hecho snorkel en mi vida, esta ha sido la peor con diferencia. Me he sentido estafado. La duración es de 4 horas pero de las cuales pasas una hora en los taxis donde te llevan como sardinas en lata (en plena pandemia nos metieron a 8 personas en un taxi) del ferry a la marina. Otra hora en el barco desde la marina al lugar de hacer snorkel. Una vez llegas, se supone que vas a ver 4 lugares distintos. En realidad empiezas a nadar en el primero y a los 10 minutos te recogen en el segundo. Durante ese trayecto apenas ves nada porque el fondo marino está muy profundo (a unos 20 metros) y desde la superficie no se aprecia nada de nada, solamente rocas en el fondo y algún que otro pez. Luego te llevan al tercer punto, qué es lo que justifica la excursión. Aquí hay muchas estrellas de mar y te dejan nadar apenas unos 5 minutos, ya que está masificado con otros barcos. En seguida te llevan al cuarto punto, que está casi en la orilla, el agua te llega por la cintura y no se hace nada de snorkel. Aquí te dan una cerveza para que te la tomes en el agua y te dicen que hay que esperar en ese punto una hora sin hacer nada antes de regresar!! En conclusión, acabas perdiendo 4 horas y bastante dinero para sólo ver las famosas estrellas de mar durante 5 minutos. Una trampa para turistas en toda regla. Además al llegar te hacen pagar 100 pesos adicionales en concepto de tasas marinas pero no te dan la pulsera oficial correspondiente, lo cual es ilegal.

Gabriela Peña Balderrama

Unsafe and Poorly Managed Snorkeling Tour – Avoid This snorkeling tour was disorganized and unsafe as well as clearly overbooked. We were scheduled to depart at 10:00 AM but did not leave until 11:00 AM. It appears our 10am tour was overbooked, and we were placed on a much smaller boat than other groups, with little to no shade. We spent more than two hours traveling during the hottest part of the day, including unnecessary stops to pick up two other passengers in another port. The most serious issue was safety. No proper life vests were provided—only floating rescue blocks—despite snorkeling in deep water with strong currents. This is extremely dangerous, especially for children and inexperienced swimmers, which we had many. We were the only tour without life vests; all others clearly had them. The reef areas were overcrowded, and I was struck by a boat and had to be rescued by another tourist to avoid being run over. Instructions were rushed, and staff treated guests disrespectfully. Refreshments were poor, and on the return trip a crew member aggressively pressured passengers to drink tequila from the same bottle, yelling at those who declined. There was a clear difference between our tour and others in terms of equipment, guide experience, boat quality, and reef access. I strongly recommend avoiding this tour and choosing a catamaran instead somewhere else for a safer and more enjoyable experience. Details: Boat: La Brisa Booked via Viator with Cozumel Tours Local operator: May-be Tours (representative: Yolanda)

Jason Taillez

One of the worst excursions we’ve ever experienced – avoid at all costs. The entire experience was chaotic, uncomfortable, and far below any acceptable standard of safety or professionalism. Guide : Guia Lazarito ; captain : Roger We were crammed onto a tiny, noisy boat with 12 passengers and 2 crew members — 14 people in total. The boat was clearly overloaded: we saw the safety label on board, which listed a maximum weight capacity of 1,300 lbs (under 600 kg). That is far less than the total weight of 14 adults with equipment. This alone raises serious safety concerns. Life jackets were available, but everything else felt careless. There was no proper briefing, no clear safety instructions, and no real supervision during the snorkeling stops. Each snorkeling session lasted just a few rushed minutes. With strong currents, lots of boats around, and no guidance, we never felt safe in the water. Even worse, two of the snorkeling stops was done in open water during a tropical storm, with thunder, pouring rain, and reduced visibility. We were in the water with zero visibility and lightning around us — it was completely irresponsible and terrifying. The crew didn’t seem to take the situation seriously at all. The snorkeling gear consisted only of masks and snorkels, both in terrible condition — leaky masks, foggy lenses, unhygienic snorkels. No fins were provided. The snorkeling spots themselves were overcrowded and disappointing, with murky water, very few fish, and no turtles (which can happen, of course, but it’s heavily advertised in their marketing). As for logistics: we were told to meet “at the Cozumel ferry terminal” 15 minutes before the tour, but no one was there to greet us, and no transportation was included to get to their agency. We had to figure it out on our own. Once at the agency, we found there were no changing rooms or facilities, neither before nor after the tour — a complete lack of basic comfort. The only enjoyable part was the stop at El Cielito, a stunning shallow sandbank with turquoise waters where we got to see beautiful rays swimming around us. It was truly picturesque — but not nearly enough to save the overall experience. It was also at El Cielito that ceviche and drinks were served. Sadly, the ceviche was bland, the beer was cheap, and the juice was overly sweet — again, a clear sign of cutting corners. And finally, the worst part: the guide, Guia Lazarito, aggressively pressured everyone for tips, for both himself and the captain. He insisted openly and repeatedly, even telling some guests to go to the port to withdraw cash. When we gave what we believed was a fair tip, his behavior changed completely — he turned cold and dismissive, clearly unhappy. It was extremely uncomfortable and unprofessional. A tourist trap, not a proper guided tour. For your safety and sanity, stay far away.

Vanessa Herrera

We went on a 4-hour snorkeling excursion as part of our 7-day cruise. While our guide Angus was friendly and informative, the overall experience was awful—especially due to the captain, Philly (or Fily), who was completely unfriendly, stiff, and silent the entire time. Our group of 10 joined another family of 4. It took nearly an hour just to get to the snorkeling location. Once there, instead of staying close to the swimmers for safety, the captain drove the boat far from the group and remained distant the whole time, which made us feel unsafe and frustrated. I even voiced my frustration loudly, but he never acknowledged it. To make matters worse, the equipment provided was poor quality. My son’s goggles were loose and ended up falling off in the water. The captain then said he couldn’t get closer to the group or he’d be fined—something that should have been explained beforehand. We had just snorkeled in Honduras, where the captain was involved, supportive, and close by—such a contrast to this! Our guide was busy snorkeling on his own, wandering away from the group while taking pictures. There were 3 quick stops (about 15 minutes each). At one, they served us ceviche—but the portion was tiny and clearly not enough for 14 people. The drinks included cheap beer, water, and sodas—not impressive. At the end, they asked for tips and even tried to charge us 500 pesos ($25) for the goggles my son lost—even though the goggles were theirs and clearly defective. This excursion was overpriced and poorly executed. I would absolutely NOT recommend this company for snorkeling in Cozumel.

Léa M

A Big Disappointment Despite a Stunning Natural Setting We booked what was supposed to be a 4-hour excursion, but it only lasted 3 hours. The guide accompanying us was not friendly or engaging at all, it felt like he was just there to get the job done as quickly as possible, with no effort to share information or make the experience enjoyable. Everything felt rushed, and there was no time to truly appreciate anything. Luckily, we didn’t stick too close to the group, which allowed us to spot a number of marine species, including sea turtles, something the rest of the group completely missed because they were moving too fast. At one point, a woman in our group accidentally kicked a turtle that was surfacing, and the guide didn’t even notice. He seemed completely inattentive when it actually mattered, yet was overly strict when it came to pushing the pace. After about 30 minutes of actual exploration, we were taken to a shallow sandbar with about 50 cm of water, surrounded by loud party boats blasting music. We were left there for an entire hour, doing nothing. This is not what we paid for, we expected a wildlife-focused experience with coral and marine life, not to stand around on a crowded sandbar. The guide provided no explanations or information about the environment or the species we saw. The only real highlight was the stingrays that came close, drawn in by food thrown from the nearby boats. That was the only truly memorable part of the trip. As for the snack: it was a tiny portion of ceviche meant to be shared between two people, and the drinks were honestly awful. We returned to the port an hour early, which just added to the sense that this excursion was not worth what we paid. To top it all off, the guide put serious pressure on everyone for tips. He told us outright that he didn’t have a salary and stood over each person with a tip box, insisting not only that we tip, but also specifying the minimum amount. We normally always tip, even without being asked, but this was completely inappropriate and uncomfortable. In short, the natural environment was beautiful, but that had nothing to do with the service or the organization of the tour. It could have been an amazing experience, but it was completely ruined by poor management and an unprofessional guide.