Delaina Stone

This is a good fast food burger and fries. The lettuce and tomato was fresh and crisp. The bun was grilled and the burger was juicy. The strawberry shake was really good. When they say large here it means Texas sized ginormous. A medium was what I would call a large!!!!

Jenu

I recently had the pleasure of dining at Whataburger in Crossroads, and I must say, it was an exceptional experience. From the moment I walked through the doors, I was greeted with a warm and friendly atmosphere that made me feel right at home. Here's why I give Whataburger in Crossroads a solid four-star rating: Delicious Burgers: The highlight of my visit was undoubtedly the burgers. Whataburger knows how to craft a mouthwatering patty that's juicy, flavorful, and cooked to perfection. Whether you're a fan of their classic options or prefer to customize your own creation, you won't be disappointed. The quality and taste of the ingredients were top-notch, leaving me craving more even after finishing my meal. Wide Variety of Options: Whataburger goes above and beyond when it comes to catering to different tastes and preferences. They offer an extensive menu that includes not only burgers but also chicken sandwiches, salads, and even breakfast items. It's refreshing to have so many choices, ensuring there's something for everyone, no matter the time of day. Fast and Friendly Service: The staff at Whataburger in Crossroads truly understand the meaning of good customer service. Despite the restaurant being busy during my visit, the employees remained efficient, attentive, and maintained a positive attitude throughout. They took the time to answer my questions, make recommendations, and ensure my dining experience was enjoyable from start to finish. Clean and Inviting Environment: Cleanliness is paramount in any dining establishment, and Whataburger in Crossroads certainly exceeded expectations. The dining area was well-maintained, tables were promptly cleared, and the restroom facilities were spotless. Additionally, the restaurant's decor and lighting created a welcoming ambiance that made my meal all the more enjoyable. While I thoroughly enjoyed my experience at Whataburger in Crossroads and highly recommend it, I believe there is always room for improvement. Although the food was excellent, I would appreciate more vegetarian options to cater to a wider audience. Additionally, expanding the dessert menu with more creative offerings would be a delightful addition. Overall, Whataburger in Crossroads exceeded my expectations with its delicious burgers, diverse menu, outstanding service, and inviting atmosphere. It's a great place to satisfy your burger cravings and enjoy a memorable meal. I will definitely be returning and encourage others to give it a try as well!

+4

OK guys you dropped the ball (Burger) on this one . We order #1 with cheese & #3 without vegetables , #1 was colder than room temperature and no cheese and the fries were cold and soggy like . The …

Food is as expected of any fast food restaurant. My complaint here is that they can never get the food right. We always ask for no onions on our burger but they always end up adding it. Not sure wh…

came here tonight after the fourth and wanted a late night snack. the lady taking our order was so sweet and energetic especially for it being so late. food is great! service isn't always fast at t…

Annette Ero

Food is okay however I am very confused as to why workers are always outside in the cold (drive-thru line) when they don’t have a line. Seems unnecessary and harsh for employees during harsh temperatures. Just an opinion but I’ve never seen them busier than chick-fil-a UPDATE: I came back and it is 32 degrees outside, no line, there is still ice on the ground….. and there is someone outside STILL! Do better!

CJ

Slow and food cold. Been the only person ordering and waited like 20 mins. Been to this location 3 times. 1/3 time I successfully got what I ordered. 2/3 left without the food because it took too long. 3/3 received someone else’s order based on their receipt on the bag theirs was wrong too.

As a lifelong Texan, this is probably seen as sacrilege, but I'm not a fan of the burgers here. With that, the breakfast offerings are much better than at other fast food establishments. \nI do lik…

Food was alright, but very reasonably priced. About what you would expect from Whataburger. Inside the restaurant needed cleaned a bit - some garbage left on tables, trash by drinks was full

Asked for no onions or lettuce🥲also waited around 15 minutes while only have 2 other cars in the parking lot

We live nearby and come here a few times a month. Every single time, I dread coming here and going through the drive through because of the same man that stands outside in front of the speakers to take orders. He is rude, unprofessional, and makes us uncomfortable. We thought the first time he maybe had a bad day. Pulled up the second time to the same person, said hello and asked how his day was going, he stared unresponsive and then told us to order. He is out there all the time, and we go out of our way to not speak to him, and if we have no other option, we turn around and leave. They also get SOMETHING wrong every time. Sauces, shakes, burgers, doesn't matter what I order, every single time something is wrong.

Chris Stanley

Im allergic to onions, ever time I order the sweet n spicy bacon burger I ask for no onions. Evertime I decid to go back n maby it'll be different, they do the same thing. Terrible service.

Alan

My food was cold, french fries tasted like they've been laying in the pan for a while. My hamburger meat was not freshly cooked and apparently been hanging around for a while also and God forbid should I ask for an extra napkin they don't have any on the counter for you to help yourself. Almost like being in a foreign country

do i need to say more? absolutely horrible. everything was cold and took forever to come out. litteraly disgusting

I order a #1 plain & dry meal with cheese & a dr P. \n\nThey gave me a burger with all the veggies they could & no cheese... I call up asking if I can get the right burger. They ask me for my order #…

I order a #1 plain & dry meal with cheese & a dr P. \n\nThey gave me a burger with all the veggies they could & no cheese... I call up asking if I can get the right burger. They ask me for my ord…

I had a burger, it was ok. \nWould have been nice if the guy at the register could hear and speak. \nDinning was nice and cool.\nThe Manager on this night was useless. Just saying. PLUS... PLUS,...…

I typically enjoy a WB hamburger. BUT, I decided to try the new blaze HB. \n\nCritic: Over hyped. Underwhelming. Worst HB I have ever tried in my life. And, I am close to 80. I tried this for the m…

Customer service sucks at this location!!!\n\nMy daughter and I arrived Monday between 12-12:20 am . \nI placed order with friendly/ polite female staff member and waited patiently in line for ne…

Customer service sucks at this location!!!\n\nMy daughter and I arrived Monday between 12-12:20 am . \nI placed order with friendly/ polite female staff member and waited patiently in line for near…

This is your large fries cold as can be not even a large so I wasted my money on this terrible location not the first time they screwed up here and the GM is not very accommodating to their mistake…

This is your large fries cold as can be not even a large so I wasted my money on this terrible location not the first time they screwed up here and the GM is not very accommodating to their mistake…

This service is a joke. You'll order something to go 9/10 it's not even in the bag or the correct order. Ran by people who don't give a damn. I would not recommend this location.

just terrible, every time I come back to whataburger I regret it so much, waiting more than 30 minutes at a non busy time for cold food and bad service lol

I was at the pick up window at 9:10 pm on 02-20-23, I already paid for my drink and food. During the process of me waiting I witnessed the young lady getting peoples drinks ready drop a cup on the …

Worst service ever got home and I was missing the burger and fries on one of the combos when I called to let them know the girl who picked up the phone thought it was funny and started laughing and…

for like the gazillionth time yall charged me for ranch and didn’t put in the bag. stop doing that it’s really irritating to get home and not have something i paid for but it not be worth it to turn around and drive all the way back up there to pick it up.

Kristen Garcia

All we wanted was five chocolate shakes, so for reasons I now regret, we went to Whataburger. At the drive-thru, we had to repeat our order six times for Bob (order taker) to understand it: 2 large, 1 medium, and 2 small chocolate shakes. This was not a custom catering request. It was shakes. Bob then asked for a name, confidently took it down wrong, and sent us forward. This was at 9:00 PM. At the window, Amy (drive-thru attendant) asked for our name—again—and then openly apologized for Bob’s inability to take the order. She also informed us that, shockingly, Bob had entered the wrong name. We paid and were told to pull forward because they were “making the shakes.” Ten minutes later, Amy returned and asked us to move to a parking spot because they were still “making” the shakes. Time kept passing. Patience kept leaving. We checked the receipt and realized it had now been 40 minutes since we paid for five chocolate shakes. At that point, I went inside—because there is no universe where five shakes take 40 minutes. I asked Amy where our order was. She rummaged around, then handed me a bag with three melted shakes. I told her we ordered five. She asked me—again—what the order was and—again—what the name was, then said the name didn’t exist in the system. I had to remind her that Bob not only struggled with counting to five, but also entered the wrong name. That’s when Elena, the manager, realized something was clearly wrong. When she asked Amy what happened, Amy claimed she had already given us our shakes. I interrupted and reminded her of our multiple conversations, to which she replied that she didn’t remember any of it. At this point, I felt like I’d wandered into the Twilight Zone with milkshakes. Elena stepped in and fixed everything immediately. Miraculously, it took her five minutes to make the shakes—proving they hadn’t been “making” them at all. They had simply forgotten about us. I will never return to this Whataburger—or any Whataburger—again. The food is garbage, which is why we only went for shakes, and even those weren’t worth the time, frustration, or melted disappointment. For clarity: Bob and Amy are not their real names—I assigned them for storytelling purposes. Elena is the manager’s real name, and she handled the situation exactly as a manager should. Unfortunately, there aren’t enough Elenas in that building, and way too many Bobs and Amys running it.

Solo V2

everytime i come in i get an attitude by the manager e’lexa. disgusting the way customer service is done here. talking about customers when leaving, and mocking aswell. have problems with food almost everytime

Wes Bailey

Ordered a jalapeño egg and cheese biscuit and it so hard I could put a hole through my dry wall with it. Disappointed

Wynston Moses

I’m all for some burgers but this time was too raw for me . Lost my appetite. Reassure it’s well done

Wesley Echols

Took them 20 minutes to tell me their shake machine was broken after I asked for my order of 3 shakes. Suddenly it's not broken when I ask for a refund. Im one of like 3 people in the lobby. Finally got the order 30 minutes after arriving. Not sure why its so hard to tell someone when they arrive its broken and issue a refund. Besides that mobile orders take absolutely forever here they're always behind at least 15 minutes but more like 30 minutes from the estimated time.

chris the vancura

Huge disappointment they acted like I was interrupting thier play time, I asked for a spicy chicken sandwich, he said , they had no chicken down and It would take time like 6 7 minutes to cook ( I thought that whataburger cooks to order ) He acted like he didn't want to make it ..So I asked for a buffalo ranch sandwich and he had to ask if they had any ..When I got my sandwich it was drenched in the sauce so when I took a bite it spilled out all over my shirt..Seems like the did that deliberately because they didn't want to work..Last time I checked this was a food establishment..Then later I got sick tomorrow stomach and vomited..Sorriest whataburger I ever been to , If you want food poisoning this is your jam ...Horrible I recommend you go across the street to MacDonalds..

Omar Bou Assaf Slim

I’ve eaten here a few times, and the fries are always terrible. The food tastes like old oil, like it hasn’t been changed in weeks. Last time my wife and I ate here, we both got sick and threw up all night. That was the last time I’m coming back.

Andrew Jarboe

Ordered through the Whataburger App & when I arrived at the store there was no record of my order. Took the employees nearly 10 minutes to ask for my name & another 5 minutes to ask for my digital receipt. When the order was brought up on my phone we discovered the store system had cancelled my order without explanation. They asked me to reorder through the app (to receive my online reward, the whole reason for my visit), after reordering a second time the store cancelled the order AGAIN. They apologized stating that “oh it just happens sometimes & randomly cancels orders”. After asking how I could receive both the promotion and/or get my money back, they told me to call the 1-800 help number & then I’d be refunded for BOTH of the orders placed. Poor service and I guess poor technology? Super sketchy.

Jesus Garcia

Always come here , This night my girl order a number 13 with gravy, when we got home there was bbq on the strips(someone’s dirty glove). We drove back and nicely talked to a girl at the speaker , I showed her the strips so she knew I wasn’t lying. A man out of nowhere came from the kitchen saying we wouldn’t get a replacement with a attitude and slammed the window on us. After I didn’t drive off I told him that didn’t make sense. We didn’t order bbq sauce so there was no reason for the strips to be cover in it. He gave us 3 strips in a bag and waved us off. My girl also didn’t eat the fries in hope of a whole meal replacement…. She ate cold fries . I worked for WB 4 years and I know that they aren’t allowed to take the food back . But I still showed them so they knew I wasn’t lying .. I’m talking to the area manger I’m good friends with 993 GM as well.

Jose Abundiz

Longest wait on a fast food restaurant just to get cold food n overcooked fries cold burger not made quite well even the cheese on the burger knows the patty had been to b sold for some time now 🤔. Cheese is not even semi melted, grill jalapeños didn’t even see the grill they were just put on the burger 🍔😐. Any who may b u guys r suffering from lack of staff but if I’m gonna wait for like 30 minutes to get my food I would at least expected to b hot n well made.