GMA Shark3

Fast drive thru service and the best sweet tea in Eagle Pass ♥️

The place was clean and the customer service was somewhat ok. But when they forget to bring you the rest of your food! That's where things change. I had also bought some desert, they told me it would take about 5 minutes. We finished our food within 20. As we were leaving, I went to the register and asked the young lady about the dessert that I bought. She was clueless about it.

Robert

We all know Popeyes chicken is delicious. Same goes with this location. I had one person in line in front of me and the drive thru was not busy. There was also plenty staff when I was there. Tons of chicken sitting ready to be boxed. That’s why I was disappointed when it took me 25 minutes for me to get my food when others were getting their food before me. Staff needs better leadership.

Carmen Phillips

So the counter worker was rude from the beginning. She then proceeded to clean eye junk out of her eyes and continue to assemble orders (fries, sandwiches and biscuits) WITHOUT WASHING HER HANDS OR PUTTING ON GLOVES. I had placed my order and was waiting while two cars went through the drive thru and had their orders filled first. I was standing at the counter waiting for my food in plain sight of all the employees but had to repeat my order twice more to other employees before they even began to fill my order. When I tried to fill my soda glass the valve came off in my glass and sprayed soda syrup all over the floor, the counter, and myself. Yay....Crappy service, the food was barely warm and the one employees was disgusting beyond belief. Never visiting that Popeyes again. Waited for my food in an EMPTY restaurant. It was gross to watch. Thank goodness a different employee actually filled my order.

Daniel The King

I had a terrible experience and terrible food at this Popeyes. I wish I could give them 0 stars because they don’t even deserve 1. Food wasn’t fresh even though I had to wait in line . The chicken didn’t taste like how Popeyes normally would taste . I feel like they didn’t even put any seasoning in my food . I barely had any red beans and too much rice . If you want chicken in Eagle pass I would say go to churches or cook it yourself at home .

Lara Sims

Took 25 min. To get 4 sandwiches and 4 pies. No sauce at all on sandwiches. Only chicken with burnt bread. All unmarked packages but didn’t matter since they put nothing on them. They were polite enough just slow, and incorrect order.

Miguel Garcia

Unfair Treatment of Customers and Staff – Request for Accountability To Whom It May Concern, I recently drove 60 miles to a Popeyes location with the intent of enjoying a meal I specifically customized. According to the app and in-store signage, customers are encouraged to customize their orders in person—which is exactly what I did. I requested dark meat, a standard selection and clearly listed option, not a substitution. Despite this, I was told by the manager that they could not accommodate the request. Even after calmly showing that the fine print only prohibits substitutions—not standard selections—I was informed my order would take 20 minutes. It felt as though I was being penalized simply for knowing and advocating for what the policy allows. What’s even more concerning is that I later learned employees who had previously tried to honor this same customer request were reprimanded and had their hours cut. This kind of retaliation against staff for simply trying to provide good service is unacceptable. It punishes both workers and customers, and it creates a culture of fear and resentment—completely contrary to the values Popeyes claims to uphold. I’m raising this issue not just on behalf of myself, but also on behalf of the employees who deserve support, not punishment, for doing the right thing. I respectfully urge Popeyes corporate to: • Clarify and enforce its customization policy across all locations • Protect staff from retaliation when following company policy • Ensure that customers are not made to feel like an inconvenience for expecting the service your brand promotes I hope this is taken seriously. Customers and employees alike deserve better. Sincerely, [A Concerned and Loyal Customer]

Roderick Harris

We walked in to a 15 minute wait with no acknowledgment whatsoever. Finally, she had an attitude when she took our orders as if WE were inconveniencing HER. I asked for a strawberry cream pie, and ended up getting apple AFTER I took a bite is when I realized. I went back to ask for an actual strawberry cream pie, and they looked inside where I took a bite, and put it back on the rack. They then grabbed a random pie, inspected it, and was still confused as to what it was. One of the ladies went to open up the pie with her finger, but noticed me watching and grabbed a fork. She then took it to the back, came back, and gave it to me. Upon inspection at the table, she had pulled the pie out and poked it open with the fork that she had grabbed.

Kevin Bree

I love Popeyes chicken but I have visited this place two days in a row and ordered a CLASSIC sandwich and LARGE fries. Both days when I got home and looked in the bag it turns out they gave me a SMALL fry and a SPICY sandwich. The fact this happened back to back is unacceptable. I’ll go to Chick Fil A from now on.

Destiny

I was in line since 9:48pm on Sunday and I got to the speaker at 9:55 and they told me they’re closed? They still have 5 minutes till closing. I have a video of them saying they’re closed 5 minutes beforehand, so I’ll send it to corporate. There were other people behind me waiting to order well before 10pm. They took the person’s order in front of me but as soon I got to the speaker they’re closed?… Unbelievable.

T. Darnice Houston

The food is not the issue. The quality and speed of the service is the issue. We had to repeat the order six times via the drive through. SIX! We ordered red beans and rice yet still had to ask for forks. FORKS! I am not a fan of eating with my fingers with hot rice. The restaurant did not look busy which was evident with the employees standing around talking and laughing. However, that last statement is an assumption because again we visited through the drive through window.

Christine Gonzales

Wasn't even worth one star, I already didn't like popeyes, but the boyfriend insisted, I don't think we will visit again. Looks like it is two days old, very very dry and not even hot. Had to give it a star just to b able to post.