Carl´s Junior

Carls Jr. was empty at about 12:30 pm. It was hard to understand the english of an older woman who took our order and she was not very friendly.

Laura Acuna

Carls Jr. was empty at about 12:30 pm. It was hard to understand the english of an older woman who took our order and she was not very friendly.

Food was fine. This is not a busy location despite being in a fantastic area. This location also refuses to sell small combos. If management thinks refusing to sell small combos will up sales they are hilariously wrong. Staff was overwhelmed and struggled to maintain the customer flow with only 2 workers. The staff did the best they could.

I'm not pleased with this location. Last week, ordered delivery and it was dropped off to me within 20 mins of ordering off their app. The fries weren't just cold but they were HARD. I used to work at fast food. This is what happens when they take fries from the heated tray and throw them back INTO the fryer and leave them in for a tad long than they should. The fries came out hard like that is what happened. They were cold. No warmth as if they were sitting there for longer than 20mins. The burger was warm though. Why is the burger still warm but the fries are cold? When I called to tell them what happened (I wasn't trying to get free food. Was just giving them a heads up). The woman on the other end tried to make excuses. She said she put me in the books for a new meal. When I went back the other day, supposedly my name was not in it. I'm going to stop coming here and go to my regular location somewhere else.

I’d stopped going to Carl’s Jr. because the food didn’t taste good, but today I went to a different location hoping that maybe it would taste better. Well the fried items I got didn’t taste good, they put bacon on the hamburger when I specifically asked for no bacon, and when I called to explain this the manager said I could bring the order back and she could refund the money and I can go someplace else…that doesn’t show a desire to keep customers coming back…here I’ll refund your money and you can leave. The only reason I gave three stars was because the burger was alright and the milkshake was good. Carl’s Jr. used to be good for a fast food place, not anymore.

H Cali87

Food was fine. This is not a busy location despite being in a fantastic area. This location also refuses to sell small combos. If management thinks refusing to sell small combos will up sales they are hilariously wrong. Staff was overwhelmed and struggled to maintain the customer flow with only 2 workers. The staff did the best they could.

Jaycee R.

I'm not pleased with this location. Last week, ordered delivery and it was dropped off to me within 20 mins of ordering off their app. The fries weren't just cold but they were HARD. I used to work at fast food. This is what happens when they take fries from the heated tray and throw them back INTO the fryer and leave them in for a tad long than they should. The fries came out hard like that is what happened. They were cold. No warmth as if they were sitting there for longer than 20mins. The burger was warm though. Why is the burger still warm but the fries are cold? When I called to tell them what happened (I wasn't trying to get free food. Was just giving them a heads up). The woman on the other end tried to make excuses. She said she put me in the books for a new meal. When I went back the other day, supposedly my name was not in it. I'm going to stop coming here and go to my regular location somewhere else.

Peace

I’d stopped going to Carl’s Jr. because the food didn’t taste good, but today I went to a different location hoping that maybe it would taste better. Well the fried items I got didn’t taste good, they put bacon on the hamburger when I specifically asked for no bacon, and when I called to explain this the manager said I could bring the order back and she could refund the money and I can go someplace else…that doesn’t show a desire to keep customers coming back…here I’ll refund your money and you can leave. The only reason I gave three stars was because the burger was alright and the milkshake was good. Carl’s Jr. used to be good for a fast food place, not anymore.

The quality of Carls JR food has gone down as the prices have gone up. I noticed the beef patty used for the western bacon cheeseburger was pre cooked and taken out of what looked to be heated drawer. Don't expect fresh food from this establishment.

Lee Allen

The quality of Carls JR food has gone down as the prices have gone up. I noticed the beef patty used for the western bacon cheeseburger was pre cooked and taken out of what looked to be heated drawer. Don't expect fresh food from this establishment.

Went through drive thru but had to wait 5 minutes for someone to come to the window to take my payment. After she took my card she wandered around with my card like she couldn't figure out how to scan it. Then she put on the headset came to the window looking around and talking to someone even though there was no one else in drive thru. Finally gave me my food which was cold.

Misty Foster

Went through drive thru but had to wait 5 minutes for someone to come to the window to take my payment. After she took my card she wandered around with my card like she couldn't figure out how to scan it. Then she put on the headset came to the window looking around and talking to someone even though there was no one else in drive thru. Finally gave me my food which was cold.

Imagine being half way through a meal and noticing mold on your burger 🤮 the cook may of just been moving to quick w/ outdated product, so w/ that being said just keep an eye on your food. I came respectful and only asked for my refund which they respectfully did. Good people just bad product.

This location has really gone down hill. The employees look like they hate their job, are goofing off and not paying attention to even care about anything at all. Zero customer service. Oh and if you plan on getting a cinnamon roll, might want to head over to Raley's to get more icing to make up for the lack they give you here. Maybe the poor food quality and terrible customer service is why no one is ever eating here.

Received my food via Door Dash today. While eating I seen something in a piece of my chicken. Turned out to be a bug. Either a gnat or a baby fly. The staff didn’t acknowledge the fact that I told them that and just brushed me off. Absolutely terrible. I would avoid at all costs.

I just ordered combo number 8 .. omg its unbelievable they forgot to add buns .. seriously ? Just handed me beef patty lettuce and other stuff .. they really really need to replace their cashiers..

Brotha Brotha

Imagine being half way through a meal and noticing mold on your burger 🤮 the cook may of just been moving to quick w/ outdated product, so w/ that being said just keep an eye on your food. I came respectful and only asked for my refund which they respectfully did. Good people just bad product.

V G

This location has really gone down hill. The employees look like they hate their job, are goofing off and not paying attention to even care about anything at all. Zero customer service. Oh and if you plan on getting a cinnamon roll, might want to head over to Raley's to get more icing to make up for the lack they give you here. Maybe the poor food quality and terrible customer service is why no one is ever eating here.

Maranda Fizer

Received my food via Door Dash today. While eating I seen something in a piece of my chicken. Turned out to be a bug. Either a gnat or a baby fly. The staff didn’t acknowledge the fact that I told them that and just brushed me off. Absolutely terrible. I would avoid at all costs.

Baljinder Kumar

I just ordered combo number 8 .. omg its unbelievable they forgot to add buns .. seriously ? Just handed me beef patty lettuce and other stuff .. they really really need to replace their cashiers..

Not at all a busy location but incredibly slow. Messed up my order and despite having machines showing coke zero was told it has been out for some time. The real kicker is a lock on the bathroom door that requires a code. I would not recommend this location at all.

Save yourself the hassle and order somewhere else. Food is consistently subpar. There's always a price discrepancy between the AI order taker and the window. Today they told me they were out of a specific bread that came with my burger, and charged me extra for the bread they recommended. And the Mexican manager had absolutely horrendous customer service. Looks like i'm done patronizing carl junior.....

After crappy customer service at a Northgate location years ago, I literally cancelled this place and haven't eaten at a Carl's Jr. since. Until recently when I wanted to try the Cali XL burger after seeing it on a billboard. I was disappointed when I got home and took the burger out and it looked like it had been made hours ago. It had so much sauce on it that it looked like it had been painted around the entire burger, you couldn't even see the patties! Such a waste of money and calories. At my age, I can say I've had enough and won't waste anything else on Carl's Jr.

Let me begin by stating that the price of fast food is comparable to dining at a local burger joint. My understanding is that the food prices increased when the employees’ wages were mandated to rise, which explains my expectation of a certain quality when the price of a combo meal approaches $20. I ordered a burger, but it was not what I had requested. The bun was soggy, lacked flavor, and the lettuce was unpleasant. The condiments were not spread evenly, and the entire assembly was poorly put together. It was evident that the food was not cooked properly. It tasted like a wet dishwater sponge. Disappointed, I ended up throwing the burger out. I should have taken a picture to document my experience. Carl’s Jr. is known for charging higher prices compared to other fast-food restaurants, and we expect a slightly better quality of food for the premium price. While I have enjoyed my meals at other Carl’s Jr. locations, this particular branch fell short. The current economic climate makes it challenging to come by money, and yet, you continue to charge higher prices for a product that appears to be of lower quality. I apologize for being blunt, but this situation warranted my honest feedback.

Do not show up here until about an hour after they open. Google says 6 am but the store will actually turn you away at this time if you show up.

Shan Rae

After crappy customer service at a Northgate location years ago, I literally cancelled this place and haven't eaten at a Carl's Jr. since. Until recently when I wanted to try the Cali XL burger after seeing it on a billboard. I was disappointed when I got home and took the burger out and it looked like it had been made hours ago. It had so much sauce on it that it looked like it had been painted around the entire burger, you couldn't even see the patties! Such a waste of money and calories. At my age, I can say I've had enough and won't waste anything else on Carl's Jr.

Neville Bamshoot

Do not show up here until about an hour after they open. Google says 6 am but the store will actually turn you away at this time if you show up.

J ‘ B’

Let me begin by stating that the price of fast food is comparable to dining at a local burger joint. My understanding is that the food prices increased when the employees’ wages were mandated to rise, which explains my expectation of a certain quality when the price of a combo meal approaches $20. I ordered a burger, but it was not what I had requested. The bun was soggy, lacked flavor, and the lettuce was unpleasant. The condiments were not spread evenly, and the entire assembly was poorly put together. It was evident that the food was not cooked properly. It tasted like a wet dishwater sponge. Disappointed, I ended up throwing the burger out. I should have taken a picture to document my experience. Carl’s Jr. is known for charging higher prices compared to other fast-food restaurants, and we expect a slightly better quality of food for the premium price. While I have enjoyed my meals at other Carl’s Jr. locations, this particular branch fell short. The current economic climate makes it challenging to come by money, and yet, you continue to charge higher prices for a product that appears to be of lower quality. I apologize for being blunt, but this situation warranted my honest feedback.

Michael Sedler

Not at all a busy location but incredibly slow. Messed up my order and despite having machines showing coke zero was told it has been out for some time. The real kicker is a lock on the bathroom door that requires a code. I would not recommend this location at all.

Tetra

Save yourself the hassle and order somewhere else. Food is consistently subpar. There's always a price discrepancy between the AI order taker and the window. Today they told me they were out of a specific bread that came with my burger, and charged me extra for the bread they recommended. And the Mexican manager had absolutely horrendous customer service. Looks like i'm done patronizing carl junior.....