The hot tenders are super delicious not to spicy well for me

Joseph was very kind and has great customer service skills . I wish more people were like him. He is a 5 star employee .

THIGHS. Arguably the tastiest part of the chicken, thighs are little parcels of tender, juicy meat from the top of the bird's leg. You can buy them bone in, or bone out, and with the skin on or off. The meat is darker and firmer than the white breast meat and needs slightly longer to cook!!!

Ordered drive thru and had to wait on the side to get some of my food. Forgot to get some condiments and the gentleman at the door was nice enough to get me some hot sauce and butter even though the lobby was closed.

The food was fresh and delicious. The service was on point. Plus they have a drive 🚗 thru that moves even faster than the counter.

There is a drive thru at this location. There are a few parking places for this location thatbare next to the drive thru. Customer service is okay here, I believe it can be improved a little in the way that they can be a little more friendly. The food is good though. I would go back to this location.

The staff is very friendly. I love going on Wednesday’s and Friday. That’s when Joseph works there. Every time I go inside KFC he not only takes my order but engages in the utter most polite conversations. Also thank you Joseph for recommending the Pot Pie.

Really friendly service, the drive-thru person was extremely happy and nice. I had a crispy Colonel sandwich, it was super crispy on the outside and honestly really tender on the inside. Very juicy, hot, and well-seasoned. I thought it was an excellent sandwich. Very impressive, keep up the great work!

I've been coming here my whole life. Its pretty good I love them. It's not too healthy. The potpies are the only problem menu item. The chicken inside the potpie is not to good. It's not even big pieces of chicken you would expect. In a chicken potpie. They put shredded chicken in their potpies. They should but their popcorn chicken. Instead of that shredded chicken. 😎

As always all is great 👍

Great food and customer service

Tuesday is a good deal

Who doesn't love KFC , I've been coming here since I can remember. This is the spot when. You want some good fried chicken. They always come out with great new items. My all time favorite is the Famous Bowl. I've been hooked ever since. It 1st came out. Today I tried a new favorite. The Mac &cheese bowl. It super good very 420 friendly lol. I highly recommend this place.

Nice location. Great food and quick service. Good job ladies!

Justin C

Who doesn't love KFC , I've been coming here since I can remember. This is the spot when. You want some good fried chicken. They always come out with great new items. My all time favorite is the Famous Bowl. I've been hooked ever since. It 1st came out. Today I tried a new favorite. The Mac &cheese bowl. It super good very 420 friendly lol. I highly recommend this place.

Armen Parsighian

Nice location. Great food and quick service. Good job ladies!

The manager is always so kind and mg last visit i mentioned to her that it has been close to 20 yrs. since my mother and i 1st visited. The staff on my most recent visit were very attentive and asked if I'd like to add other food items to my order. Keep up the good work !!! Unfortunately my mother passed away march 14 , 2023 , on my birthday. My mother loved KFC and wanted to visit often.

I went to many KFC, and noticed the different customer service, but this one was Really different. Their Employee named "Jacob" was beyond in his customer service. I ordered and went to the window and the food was ready. Jacob was at the window, and his smile and greeting while talking to me was outstanding. I really admired the way he was talking to everyone, including me. If I was in the management level of KFC, I would definitely reward "Jacob"..... Thank you so much Jacob for your Amazing work....

I went here while i was working, and I just needed something to eat. The guys working here are really chill and friendly. The biscuits were a bit salty, but overall it was good.

Good food and reasonable prices. I LOVE that sweet lighting mountain dew.

The manager works very hard at keeping this store clean and ready for service. Always greeting you with a smile. If your order is not right, she’ll fix it. Never had a bad moment here.

I eat out quite frequently and it’s too often that I have a disappointing and unpleasant experience. I’ve been visiting this location over the past week and every single time has been a five star experience. I want to thank David the general manager and also the young man that assisted me at the window with my order along with David terrible with nails so I’m sorry I can’t name the young man Butt. I definitely going to have future visits and then I’ll get and then I’ll get to know his name. Thanks guys for your great service and delicious food.

Slym Brotha

Good food and reasonable prices. I LOVE that sweet lighting mountain dew.

yousteady

As always all is great 👍

Katy Flores

I went here while i was working, and I just needed something to eat. The guys working here are really chill and friendly. The biscuits were a bit salty, but overall it was good.

John Wick

I eat out quite frequently and it’s too often that I have a disappointing and unpleasant experience. I’ve been visiting this location over the past week and every single time has been a five star experience. I want to thank David the general manager and also the young man that assisted me at the window with my order along with David terrible with nails so I’m sorry I can’t name the young man Butt. I definitely going to have future visits and then I’ll get and then I’ll get to know his name. Thanks guys for your great service and delicious food.

Robert Colvin

The manager works very hard at keeping this store clean and ready for service. Always greeting you with a smile. If your order is not right, she’ll fix it. Never had a bad moment here.

Yvette Elam

The manager is always so kind and mg last visit i mentioned to her that it has been close to 20 yrs. since my mother and i 1st visited. The staff on my most recent visit were very attentive and asked if I'd like to add other food items to my order. Keep up the good work !!! Unfortunately my mother passed away march 14 , 2023 , on my birthday. My mother loved KFC and wanted to visit often.

The food is good, except the biscuits are hard sometimes and they don't always get your order correct in the drive-thru. I hate hard biscuits!!!!

Well if you like chicken pot pie it's the best believe it or not 😅 long time off the menu back to stay kfc all remodeled staff very attentive every thing is new

Customer service professional , courteous, fast and complete. Havent gotten home and found out something was missing. Always on point. Great staff there.

Good food Pleasant service. Just be sure to check your order before leaving. At times there's something missing.

This place is Always crowded. They have 2 lines going up to register. But they're both very long. Into the street. Takes a while to get there.

Went to Glendale branch on my way to Santa Clarita. Ordered 12 crunchy piece meal, it came with chocolate cake. Good but when we arrived at Santa Clarita the 6 piece bicquit was missing. Called them and they were very apologetic. My daughter missed the bisquit but enjoyed the chicken.

We were in a strange town to us this was close to our motel and the only kind of fast food chicken I will eat. It is a very small neighborhood restaurant it's obviously more of a take out rather than dining place but the takeout was very busy food was good

The service and food has changed since they hired new staff. There's one guy who should be manager cause he's an excellent employee and when he's there the food and service are fabulous.

Good food, but dated location, and drive-thru is hard to hear. Staff is a bit lackadaisical, and attention to detail is lacking. Triple check your order before you leave.

Haven't been here in a very long time. Ordered food for my kids through the drive thru. Service was ok and my kids enjoyed their food. Overall ok experience.

Went there close to closing time, had a special request that could have been denied but staff went out of their way to accomodate. Much appreciated and showed great customer service

KFC was great, the food was good, I could smell it when I was outside, really dislike how the drive thru setup is however especially if your a first timer like myself, there is only one entrance and exit

Make sure when you place a to go order that they take your name down. My experience today was of that mistake that they didn't take my name and upon arriving they didn't have my order ready and when I ask then who took my order when I called they said someone in the back. Workers shouldn't take orders if they don't plan on placing the order. Food is great customer service needs work especially how slow they move. Thats all I have to say about that.

Fairly clean location. Food was hot and ready. Drive thru was fairly quick. Customer service was good and helpful. They didn't mess up my order and they even threw in some extra chicken.

Challenging drive through, limited parking, but excellent service. Went through drive through, was maneuvering to park when they called to me to make sure the order was correct. It was right and I appreciate the effort. Ate inside and they brought our food to our table!

Just a pit stop on our road trip but this location was cleaner and better run than any KFC we have ever been in. We had a small snack order to go and everything was fresh tasting. The only issue was iced tea was sweetened, we forgot to ask as did they. We prefere not sweetened.

Michael Layton

Just a pit stop on our road trip but this location was cleaner and better run than any KFC we have ever been in. We had a small snack order to go and everything was fresh tasting. The only issue was iced tea was sweetened, we forgot to ask as did they. We prefere not sweetened.

From time to time I like visiting this location. The staff are usually polite and the chicken is good though sometimes it's a little too fatty.

Over priced compared to other KFC's. $5 fill ups are more than $5. Monday they have a deal on a 2 piece meal.

Your chicken was very greasy I ended up throwing it away I will never buy Kentucky Fried Chicken anymore I think El Pollo Loco is better

Because you ordered here, there’s a up charge for what? Terrible service and cold food. There’s a charge.

Always fresh tasty and delicious. Original or Crispy. I love their cole slaw cant get enough .and the mashed potatoes and gravy. Try this for a new taste.Use the gravy as dipping sauce for the chicken. I wish they had various types of dipping sauces like spicy orange lemon or green chile n avocado or sweet and sour sauce or pineapple orange chicken maybe spanish salsa or mexican mole sauce. just a suggestion. Variety is the spice of life so why not capitalize on it. Don't forget to send me a royalty check for my idea. I will share it with my homeless friends.

I took a chance to eat at KFC after 10 years and it was disappointing. Ordered chicken sandwich meal combo and asked for cheese on the sandwich and no cheese was added. Paid almost $15 for the order. Not worth the price. Dri-tru service was not.good as well.

I love their chicken burgers and sandwiches the only thing I would recommend this place to do is put some veggie lettuce tomatoes and cucumber and her sandwiches because it’s super simple although still it’s delicious but it would make a big difference and make it more yummy and work look like a sandwich if they want some veggies inside of it I don’t know that I definitely recommend this place

Its okay because they only have two choices of chicken -original and crispy. After awhile it gets bland and it all tastes the same. So we try pollo loco and everything there is grilled and marinated .The prices for soda are gauging. If I can buy a 2liter soda cold for1.39 why are we being charged like 2.79 for a cup full of ice and maybe 12oz. of soda. I know the colonel has his secret recipe for his original chicken but has the colonel just one original thought in his lifetime. He couldn't think of any other taste combinations of spices we might like. 35yrs of the same

Friendly staff at counter. Order two-piece leg inside with two sides mac and cheese and coleslaw. And mac and cheese didn't taste so good and the fried chicken was well overdone Price is here are high and they do not have specials

There are better fast food checken places in the area. I try not to give less than 2 stars unless the staff is rude or not helpful. However, the food is not that great. Seems like corporate is more interested in profits instead of taste compared to years past.

The people that work here aren't very friendly. They rush you on the speaker and at the window. The drive thru window let's you see the kitchen directly and it's always packed with people and doesn't look the cleanest.

Basing this review solely on the new chicken sandwich and it was very good! Not amazing, it wouldn't have me wishing to try it again, but definitely it was a good sandwich. I got the spicy sandwich and it had a very nice kick at the end which other big chicken chains are lacking. One advice I would give is to go easy on the sauce, the whole bag was soggy and sloppy with their sauce overload.

Parking isn't great (you have to back out into the drive thru), it's a weird franchise so their prices are a bit higher than your average KFC and the staff could be friendlier. But, the chicken sandwich and fries were good. So, worth it. Maybe just park in the Smart and Final lot.

Never had good chicken here, always they miss the ketchup or some sauces. Chicken sometimes is not even warm.

Maddy A

Never had good chicken here, always they miss the ketchup or some sauces. Chicken sometimes is not even warm.

I generally like KFC chicken but this particular location is horrible! I wanted to find a clean table to sit down and dine in but every table was unclean. So I took the chicken to go and have my kids eat in the car.

Cashier didn't ask what I wanted , they just gave me what they wanted. I ended up paying more than what I normally do. They need to train their personnel to have better customer service.

Worst KFC I been to, so slow preparing the food I had to pick up a delivery. I saw some guys walking to the drive threw window talking to a employee. We have cars waiting.

Staff is not the issue. They're great. The chicken though, Tiny pieces.

We went through the drive-thu today, spent $25.00. Got home and food was old. Mashed potatoes, cole slaw, chicken pot pie. Everything was mushy, not fresh.

They're always understaffed and it's not uncommon for them to get the order wrong. The nuggets are always extremely dry. Now they charge 25 cents for a sauce. It's not worth it.

Not very good. The oil was old and the chicken was more soggy than crispy. I was very underwhelmed. The coleslaw was more runny than it normally is and the biscuits tasted as if they had been sitting out for a while. The place was busy. We waited in the drive through lane for quite a while and after we ordered, we had to park and sit and wait quite a while for the order to come out. I’ll pass KFC before going for burger next time.

I rode on my bike 30 minutes to this location. I love KFC. I waited approx 20 minutes before my order was taken. Priority was given to drive thru customers and Grub Hub and Uber Eats. Ordered my bucket of chicken and I specifically asked for dark meat only. What did I get you ask? Not what I ordered. And I’m sharing the picture of how the chicken wasn’t in the manner that I love and rode my bike for half an hour and wait in the lobby an extra 20 min for. I’ll chalk it up to just one of those days.

JAG

I rode on my bike 30 minutes to this location. I love KFC. I waited approx 20 minutes before my order was taken. Priority was given to drive thru customers and Grub Hub and Uber Eats. Ordered my bucket of chicken and I specifically asked for dark meat only. What did I get you ask? Not what I ordered. And I’m sharing the picture of how the chicken wasn’t in the manner that I love and rode my bike for half an hour and wait in the lobby an extra 20 min for. I’ll chalk it up to just one of those days.

All I'm going to say is California and their mandatory minimum wage increases have gone overboard!!!! Over $51.00 dollars for a 12 piece bucket is crazy for fast food 😳

Victor Castillo

All I'm going to say is California and their mandatory minimum wage increases have gone overboard!!!! Over $51.00 dollars for a 12 piece bucket is crazy for fast food 😳

I ordered from Postmates ,when I received my chicken I found a long black hair in my chicken box.It Had to be while KFC prepared it.Mngr pls make sure your employees are more sanitary. Gross!!

Very unkind staff , for pick up need to wait more than 25 min . It’s only fast food nothing more. Waiting time more than in anywhere else. A group of non professional people.

Was charged $6.49 for what I thought were $5 Fill Up Pot Pie meal. And they didn't give me the cookie that was included in the meal, I had to ask for it. If I go back to this KFC again, I will walk out, if they haven't changed their ways.

I really hated the customer service. Now I come to find out it's a franchise KFC and they do not honor online coupons or discounts. How disappointing that is, shaking my head...it really sucks. Now, they are rebuilding it. The KFC location now, is over priced on the chicken.

Prices are much higher than other KFCs. There are no Senior discounts like other KFCs. In all I think the community is being exploited by the higher pricing

Worst kfc ever, expensive compared to others, employees sitting in the dining tables which are limited. Forcing me to eat in my car because they won’t give up the tables. Avoid this place

I go drive through and make the order and pay with Visa card the cashier did not give me the receipt and told me to wait at the parking till complete frying the potato I wait 10 minutes no one bring the order then I go inside to take the order and did not put the biscuit which is coming with the order (Barell 16 peace )

I have ordered a spicy famous bowl around 10 times and they gave me a normal one 3 times without a spoon They don't really care about your orders

Most of the times they get order wrong. Also they stop serving fried chicken after 8:30 pm even though they close at 10 pm and then you have to wait for 25 minutes just to get the fried chicken. So who stops their signature food ?? I have been to many KFC's clearly this is the worst one.

They make really disgusting food and their staff is really rude they try to give you old chicken and cold food and when you complain like you were supposed to do when you don’t get it right the first time around when you order it do you have a right to complain rather it’s the first time second time or the third time it doesn’t matter how many times you are the customer and you are always right and you deserve to have good food because you pay good money even though it is KFC

THIS KFC WAS EXTREMELY DISRESPECTFUL TO ME! I called and sang jingle bells before placing my order to be in the holiday spirit but the worker cussed at me. And then they hung up! Pull your self together KFC!!! I’m telling my lawyer! Your getting sued soon!

I almost got choked with a hair. Please wear a hair net. Disgusting.

1 Star because they would not accept a KFC coupon…not a participating location..

Dont go. Rip off. Go to pasadena one or somewhere near kfc for better price and fresh chicken

When we got home there were only 2 peaces of chicken in the box, no mashed potatoes or biscuit, not even a napkin, what a disappointment 😥 My son almost cried. This is the second time this has happened at the KFC at Verdugo and Wilson in Glendale. No more KFC for us.

This worst experience I ever had at a KFC. I am loyal KFC chicken customer. But this Glendale location had the worst customer manager ever. I ordered online and when I went to pick it up, manager said he doesn’t accept that coupon. Plus he had an attitude and want to fight me cause I said I upset with this situation. They couldn’t even refund so I had to call corporate. Even corporate was baffled as why he couldn’t just fill my order cause it was only 2 dollar more. You need to do better glendale kfc. Get rid of your attitude manager or just shut down.

We are waiting inside for 20 minutes and no one attended to us to get our order. We just left and no one cared. 5 crews inside at 7:20. There’s no even drive thru customer. Very bad service and will never come back. Popeyes is a lot better.

Don’t bother ordering anything from them on GrubHub - this place literally gets the order wrong every single time. Either you get the wrong drink or you’re missing one of the sides, it doesn’t matter, it’s always wrong. Do you like the dipping sauces? Well, those won’t get delivered either. When the food does arrive, the quality is definitely worse than other KFC‘s. Ordering from this place honestly reminds me that I should probably be eating healthier.

They do not accept kfc app deals. I am not sure why, last time we paid tried to get what we ordered on KFC app, they told us they can't accept the deal eventhough I already paid and drove there to pick up. They refused to give what I ordered. The frustrating thing is that their location is still available on the app for deals. I had to email KFC and request the refund, which was a long process.

When I asked additional napkin, they demanded additional charge. I have never seen such stupid place for eating.

If I can I would give no stars, the guy Joshua With glasses is the most rudest employee ever. Very rude I don’t even know how he’s on the intercom.

I have been going to this KFC for 10 years and the quality was always on point. However, in this last year I have visited this KFC 6 times and 3 of those times the quality has been poor. The last visit the chicken was salty as if it wasn’t washed after the brine and to top it off I had one side of corn which had a thin layer of gravy and mash potatoes underneath. Not to mention this particular location is charging 20 to 30 percent more than other locations. I’m officially done with KFC and is now apart of my Hall of Shame.

Their prices are really high. 3 piece tenders was 6.99 at the KFC by USC last week it was only 5.49. They are charging 1.99 for second side compared to dollar at the one by USC. 2.50 more for the same food. I think the locations should charge the same amount and not let the franchise owners raise prices to gorge patrons

The chicken I got from that restaurant was raw and not cooked at all! I waited a whole day for two pieces of chicken! After all that waiting, the food was inedible! I'm so sorry! 😞

Ali Teyebi

The chicken I got from that restaurant was raw and not cooked at all! I waited a whole day for two pieces of chicken! After all that waiting, the food was inedible! I'm so sorry! 😞

I drove all the way from San Diego from my Naval ship to Glendale to celebrate my birthday with my family. I was very hungry for KFC to be my birthday celebration meal. I couldn't decide whether I wanted the 12pc or the 16pc. I haven't eaten KFC in awhile so the prices shocked me but I said hey, I should treat myself and my family. I rolled up my window as I was looking at the menu. I asked politely for a few minutes. Not even 5 minutes into waiting I hear the person on the drive thru register saying, "Hello? Hello are you ready to order yet?" I then responded, I need another minute please. I'm still deciding how many pieces I want. Literally, it hasn't even been 3 minutes. She then goes to rudely say, "You know we have a lobby right? If you can't decide, come in and order in the lobby." I immediately went with the 16pcs as she was too impatient to wait. She then with a frustrated tone proceeds to say, "is that crispy or regular?!" I said "crispy please". She cuts me off and says, " we only have regular." In my head I say then why even ask? They never have crispy at this location anyway, and I said I'll just take 16pc regular please and thank you. "Pull up to the window". There was literally no one behind me. The way I see it if there was someone behind me in the drive thru, there will be someone behind me in the lobby. I understand she is worried about drive thru times, I've worked in fast food, but literally, she could not even wait 5 minutes. I come to find out she is the manager of the place. She clearly has no patience for customer service. When I rolled up to the window I wasn't even greeted. The window was closed. I was made to wait a long time before I was charged. She ruined the mood of my birthday. I spent about $75. I don't make $75. an hour. As a someone who is passionate about hospitality, from leader to leader my advice is to leave your issues at home. If you hate your job, don't stay. Do not ever give the customer a bad vibe. You just left me with a bad memory and experience here. I won't be returning to this location anymore. Sadly it was the closest one and only one in my area but I've been let down again especially by management.

Very rude staff. Impatient to wait for you to look at the menu before you order. They got annoyed just because I asked about the menu. When I was generally not sure as to what they have as each country’s menu is different for kfc.

Mac and cheese was terrible tasted like carbord so disgusted, the chicken was chewy and taste less the original recipe. So sad I called the let them know no apology for serving sub par food. Just an OK OK OK thanks that's was it.

Wow where to begin. The tenders feel like rubber and taste like rubber, fries are extremely chewy and salty. The fact that people still buy from this place is beyond my understanding. I would never return. It is beyond disappointing.

What happened to friendliness and courtesy .. I went today, and there is 0 customer service attention. It was like everyone there was fed up with being there, and customers get the back lash. People, this can make or break your store! If your store closes l, you are out of a job! You must not need it so much with the attitudes you guys have... I sure know for a fact that I'm not going back there!

The manager working on 1/18/26 in evening was extremely rude and unprofessional to my husband. We ordered a sandwich and boneless wings meal and they left out the 12 nuggets. We have a newborn and by the time we could go get our order it was a couple of hours later and the manager refused to re-do our order after they left out part of it. My husband took the order back and asked if she could re-do it and she refused. Not only that, she also refused to give him the nuggets she owed us because she claimed he was going to get a refund which was not the case. She tried to show him how to get a refund and the website wasn’t working so then she flat out refused to give him part of the order her store missed claiming he was going to request a refund. My husband left the good while this woman said to him tauntingly “oh wow look at you a grown man” and waved at him as he left. Just the most unprofessional attitude. We are requesting a refund through our credit card but to not only have our order unfulfilled but also be treated this way is disappointing and gross from a store manager. She needs serious training. We will never buy from this location again.

I will never come to this establishment again. The employees have extremely bad attitudes, especially the cashier, Alba. They were very rude to my wife because they got the order wrong and got upset to change the meal. When we complained and requested their names or a manager, they refused. An Armenian server began verbally insulting and threatening me in front of his coworkers. The manager failed to do her job, very unprofessional. I already filed a complaint with their cooperate office. Never go to this place, they have the worst customer service.

Andrade John

I will never come to this establishment again. The employees have extremely bad attitudes, especially the cashier, Alba. They were very rude to my wife because they got the order wrong and got upset to change the meal. When we complained and requested their names or a manager, they refused. An Armenian server began verbally insulting and threatening me in front of his coworkers. The manager failed to do her job, very unprofessional. I already filed a complaint with their cooperate office. Never go to this place, they have the worst customer service.

Cynthia Beltran

The manager working on 1/18/26 in evening was extremely rude and unprofessional to my husband. We ordered a sandwich and boneless wings meal and they left out the 12 nuggets. We have a newborn and by the time we could go get our order it was a couple of hours later and the manager refused to re-do our order after they left out part of it. My husband took the order back and asked if she could re-do it and she refused. Not only that, she also refused to give him the nuggets she owed us because she claimed he was going to get a refund which was not the case. She tried to show him how to get a refund and the website wasn’t working so then she flat out refused to give him part of the order her store missed claiming he was going to request a refund. My husband left the good while this woman said to him tauntingly “oh wow look at you a grown man” and waved at him as he left. Just the most unprofessional attitude. We are requesting a refund through our credit card but to not only have our order unfulfilled but also be treated this way is disappointing and gross from a store manager. She needs serious training. We will never buy from this location again.

Tony

Wow where to begin. The tenders feel like rubber and taste like rubber, fries are extremely chewy and salty. The fact that people still buy from this place is beyond my understanding. I would never return. It is beyond disappointing.

Ayanda Hadebe

Very rude staff. Impatient to wait for you to look at the menu before you order. They got annoyed just because I asked about the menu. When I was generally not sure as to what they have as each country’s menu is different for kfc.

Yessika Salguero

What happened to friendliness and courtesy .. I went today, and there is 0 customer service attention. It was like everyone there was fed up with being there, and customers get the back lash. People, this can make or break your store! If your store closes l, you are out of a job! You must not need it so much with the attitudes you guys have... I sure know for a fact that I'm not going back there!

Marko Esteban Ramirez Castellano (EL Chef Marko)

Mac and cheese was terrible tasted like carbord so disgusted, the chicken was chewy and taste less the original recipe. So sad I called the let them know no apology for serving sub par food. Just an OK OK OK thanks that's was it.

Kristine Hernandez

I drove all the way from San Diego from my Naval ship to Glendale to celebrate my birthday with my family. I was very hungry for KFC to be my birthday celebration meal. I couldn't decide whether I wanted the 12pc or the 16pc. I haven't eaten KFC in awhile so the prices shocked me but I said hey, I should treat myself and my family. I rolled up my window as I was looking at the menu. I asked politely for a few minutes. Not even 5 minutes into waiting I hear the person on the drive thru register saying, "Hello? Hello are you ready to order yet?" I then responded, I need another minute please. I'm still deciding how many pieces I want. Literally, it hasn't even been 3 minutes. She then goes to rudely say, "You know we have a lobby right? If you can't decide, come in and order in the lobby." I immediately went with the 16pcs as she was too impatient to wait. She then with a frustrated tone proceeds to say, "is that crispy or regular?!" I said "crispy please". She cuts me off and says, " we only have regular." In my head I say then why even ask? They never have crispy at this location anyway, and I said I'll just take 16pc regular please and thank you. "Pull up to the window". There was literally no one behind me. The way I see it if there was someone behind me in the drive thru, there will be someone behind me in the lobby. I understand she is worried about drive thru times, I've worked in fast food, but literally, she could not even wait 5 minutes. I come to find out she is the manager of the place. She clearly has no patience for customer service. When I rolled up to the window I wasn't even greeted. The window was closed. I was made to wait a long time before I was charged. She ruined the mood of my birthday. I spent about $75. I don't make $75. an hour. As a someone who is passionate about hospitality, from leader to leader my advice is to leave your issues at home. If you hate your job, don't stay. Do not ever give the customer a bad vibe. You just left me with a bad memory and experience here. I won't be returning to this location anymore. Sadly it was the closest one and only one in my area but I've been let down again especially by management.