Jimmy John's

We've been here over a dozen times and have never had a bad experience or bad service. I'd like to mention specifically, that we were there to grab dinner and went through drive through Saturday evening, August 6, 2022. Looked through the drive thru window and saw some older gentlemen working in the kitchen. They seemed happy to be there, training and even smiled and waved as we drove off. Food was great and couldn't be more happy to support this team.

The service was great and the workers were very sweet!

My family and I only been here twice and we love the friendliness and great customer service. Tonight we decided to go there after I had a long day working with patients at the hospital and he already remember our order from last time when came our turn to order. With added humor to the conversation with our order it made you feel welcome being here

Living in California, I’ve always been drawn to the vibrant spirit of our local communities. The exceptional service at Jimmy John’s has elevated my recent visits, and here’s why… Otis (or OJ) is the lead sandwich maker and Breadstarter at the Jimmy John's I frequent, and he truly stands out in every possible way. His friendly and welcoming demeanor makes his presence unmistakable from the moment you step into the store. What sets OJ apart is his genuine kindness and the positive energy he brings to his work. He’s incredibly down-to-earth and always takes a moment to greet customers with a warm smile and friendly conversation. You can tell he’s profoundly religious and kind-spirited, which shines through his interactions with everyone who walks through the door. As the breadstarter OJ’s skills are unmatched. Every sandwich he makes is a masterpiece, crafted with care and precision. He’s meticulous with the ingredients and always ensures that each order is perfect. He takes pride in his work, and his passion for quality is evident in every bite. I am always excited to visit Jimmy John's for the fantastic food and to see OJ. His positive attitude and infectious energy make each visit special. It’s such a refreshing touch that adds to the overall experience.

Good service and love the bread for sandwiches.

The team handled the chaos of today's free sandwich promo well. Every customer was still greeted while they worked hard on making houndred's of sandwiches.

This was my first time eating here and it was awesome! I was so excited to try it I forgot the pic until I was nearly done and covered in sammy oil from devouring my sandwich. The guys running the shop are soft spoken and incredibly kind. The manager gifted us one of their incredible pickles and cookies since it was our first of many visits. The sandwiches are LOADED, the JJ kettle chips are amazing and the shop itself is clean, cozy and cool. Will definitely be back!

We usually get delivery and it's always fast. They have this Ceasar chicken wrap with ranch seasoning that officially has become my favorite. I get it plain but my wife enjoys it with everything on it.

So today I stop by the restaurant because I had a taste for and little John sandwich. I the customer service I received is from a gentleman name Clyde. Thanks Clyde for the customer service and fixing my sandwich. lol 😂 he reminded me of myself of asking all the item for the sandwich. I truly thank God for meeting nice individuals that care about food and day. I can’t wait to bite into my sandwich that I purchased. Blessings Jimmy John.

K K

This was my first time eating here and it was awesome! I was so excited to try it I forgot the pic until I was nearly done and covered in sammy oil from devouring my sandwich. The guys running the shop are soft spoken and incredibly kind. The manager gifted us one of their incredible pickles and cookies since it was our first of many visits. The sandwiches are LOADED, the JJ kettle chips are amazing and the shop itself is clean, cozy and cool. Will definitely be back!

Quel Holland

We usually get delivery and it's always fast. They have this Ceasar chicken wrap with ranch seasoning that officially has become my favorite. I get it plain but my wife enjoys it with everything on it.

Jayden and J. P have great customer service and very informative. I even signed up for membership and downloaded the app. We will return. Thank you

This JJ location is great, living up to there "freaky fast" name and the food is great everytime! Will continue to order here. Manager Daniel is awesome too.

Great place to get a sub. They have just recently heating up subs so you can get them hot. Decently priced compared to other sandwich shops and the staff is very friendly. Lacy and Kelsey were great and with 5 minutes left until closing they hurried and made me two sandwiches without any complaints and a smile on their face.

Awesome experience just now! Cheers to Lacy and the whole crew, I actually had first stopped at Arby's, had horrible service twighlght zone experience, so decided to cancel my order ran down the street to where I should have went in the first place, JJ! when I got their was tellnin them bout my sucky Arby's experience, they all helped me forget about it! Even threw me a DP to boot! Thx yall. C ya soon. Keep it up the great vibes! #Jimmyjohnshurst❤️

So parking, some days it's easy, some days the small parking lot is full. They do have a drive thru! This location, is always clean. People are nice and make recommendations. Always nice to come here. You can't go wrong here.

I went in today and the guy in the front was super nice and helpful! The energy was amazing walking in. I’ve been to other locations and nothing beats this one!

The team was friendly in quick with great attitudes. Sandwich was delicious.

Albert Canales

So parking, some days it's easy, some days the small parking lot is full. They do have a drive thru! This location, is always clean. People are nice and make recommendations. Always nice to come here. You can't go wrong here.

Leila Espino

I went in today and the guy in the front was super nice and helpful! The energy was amazing walking in. I’ve been to other locations and nothing beats this one!

Jason Blevins

Awesome experience just now! Cheers to Lacy and the whole crew, I actually had first stopped at Arby's, had horrible service twighlght zone experience, so decided to cancel my order ran down the street to where I should have went in the first place, JJ! when I got their was tellnin them bout my sucky Arby's experience, they all helped me forget about it! Even threw me a DP to boot! Thx yall. C ya soon. Keep it up the great vibes! #Jimmyjohnshurst❤️

MiBonita Olivia

Jayden and J. P have great customer service and very informative. I even signed up for membership and downloaded the app. We will return. Thank you

Nikolas Green

This JJ location is great, living up to there "freaky fast" name and the food is great everytime! Will continue to order here. Manager Daniel is awesome too.

Bryan Gorman

Toasted Roast Beef sandwich was delicious! Ordered online at a stop light about 3 min before I arrived and the food was ready the moment I stepped inside

Marcel McNeil

Great place to get a sub. They have just recently heating up subs so you can get them hot. Decently priced compared to other sandwich shops and the staff is very friendly. Lacy and Kelsey were great and with 5 minutes left until closing they hurried and made me two sandwiches without any complaints and a smile on their face.

Came in late bc Subway closed early. I didn't know what I wanted, as I usually don't support this business. However, the person who was working at the time was patient, kind, and helpful. I hope this company can turn things around, or that this sweet employee finds a job that also meets his needs, but with a company that carries a reputation of integrity.

Large, neat and clean. Great location. They were busy, that's always a good thing, it means people like the place. I was pleased with my order.

Richard Solberg

Large, neat and clean. Great location. They were busy, that's always a good thing, it means people like the place. I was pleased with my order.

Everything is great about this place except they keep the store at an arctic tundra temperature. We used to be regulars but can't seem to want to go back because it's always so cold.

Disappointed...Service was great, however, barely any turkey on the sandwich. The original combo was higher priced than on the menu. I understand there is inflation but raising prices without letting customers know and putting less lin the sandwich decreases the value even further. Customers are already losing purchasing power and this makes it worse. It's wrong to do to customers that still come and support your business. Choose on or the other.

UPDATED: Ricki was amazing and refunded the order. I’m putting this at 3 stars because of the delivery experience, but let’s get her some payroll support to hire a delivery driver. 😉 ORIGINAL POST: While the service from this location has been awful for some time, usually I get what I order or if something is left out it’s not worth my time to complain. This evening was another story. The photos included show what was delivered, what was paid for, and a tip that isn’t listed on my receipt but I definitely included with the order. Nothing like paying $4.79 to a business that outsources their deliveries and getting about 60% of what was paid for. Oh, and that “freaky fast delivery” that once was an actual thing? Non-existent. We’re well beyond the Covid era and inflation is at normal levels while the economy is doing fine. How about we get back to employing people directly and providing the quality experience that didn’t used to include a 10-15% surcharge?

Dustin Copening

UPDATED: Ricki was amazing and refunded the order. I’m putting this at 3 stars because of the delivery experience, but let’s get her some payroll support to hire a delivery driver. 😉 ORIGINAL POST: While the service from this location has been awful for some time, usually I get what I order or if something is left out it’s not worth my time to complain. This evening was another story. The photos included show what was delivered, what was paid for, and a tip that isn’t listed on my receipt but I definitely included with the order. Nothing like paying $4.79 to a business that outsources their deliveries and getting about 60% of what was paid for. Oh, and that “freaky fast delivery” that once was an actual thing? Non-existent. We’re well beyond the Covid era and inflation is at normal levels while the economy is doing fine. How about we get back to employing people directly and providing the quality experience that didn’t used to include a 10-15% surcharge?

I ordered online at 1:10 pm and didn’t get my meal delivered until 2:35. No more JJ drivers. They use a third party now. Will not be ordering from here in the future.

Disappointed. Tried the new 'cubano' and i don't care for it ...IT'S TERRIBLY DRY and clearly my expectations were way too high as a fan of a hot Cuban sandwhich ordering a cold sub version...just not a fan of the flavor combo. I won't order again. I tried to support a business today during these days of shelter in place ...decided to come out for dinner.....they didn't do what i asked. * correction * they did a portion of what i asked.... Very aggravating nonetheless. I asked for tomato which is not part of the basic cubano. I also asked for extra mayo Well i got my tomato but there's barely any dijon on the bread and that's the main condiment... With no extra mayo. The rcpt even showed tomato/extra mayo. THEY asked if i wanted them to cut the sandwich in half ...i said YES that was NOT done either. SIMPLE REQUESTS AND WASNT ACCOMMODATED. No bueno to get home sheltered back in and have your food wrong. I don't even live near this location to have gotten back out to have them remake.

Charis W

Disappointed. Tried the new 'cubano' and i don't care for it ...IT'S TERRIBLY DRY and clearly my expectations were way too high as a fan of a hot Cuban sandwhich ordering a cold sub version...just not a fan of the flavor combo. I won't order again. I tried to support a business today during these days of shelter in place ...decided to come out for dinner.....they didn't do what i asked. * correction * they did a portion of what i asked.... Very aggravating nonetheless. I asked for tomato which is not part of the basic cubano. I also asked for extra mayo Well i got my tomato but there's barely any dijon on the bread and that's the main condiment... With no extra mayo. The rcpt even showed tomato/extra mayo. THEY asked if i wanted them to cut the sandwich in half ...i said YES that was NOT done either. SIMPLE REQUESTS AND WASNT ACCOMMODATED. No bueno to get home sheltered back in and have your food wrong. I don't even live near this location to have gotten back out to have them remake.

Guess extra tomatoes means no tomatoes to jimmy Raising my star from 1 to 2 only because yall replied back to my post but keeping it low because just tried ordering extra tomatoes again after all this time and my sandwhich once again has no tomatoes. Checked out my receipt and they have no tomatoes on it. 🤦🏽‍♀️ I don't have an issue with the workers, they are super nice. I just want my sandwich the way I ordered it 🙏

We usually have a great experience at this location, but tonight the customer service was terrible. The store ran out of bread and never called to notify us. Instead, they tried to pass off leftover bread as a regular-sized sandwich—something we noticed because the person picking up has worked at another location. When this was politely brought to the staff’s attention, we were met with attitude and told we’d have to pay more if we wanted a properly sized sandwich. Only after further explanation did they agree, again with attitude, to remake the order. We then waited 30 minutes for them to get the correct bread and remake the sandwiches, only for the staff member to toss the bag on the counter without a word—while we were literally reaching to take it. This behavior is unacceptable. If this location wants to keep the good reputation and atmosphere that Jimmy John’s is known for, this staff member should not be representing the company.

I ordered lunch for my office staff and a driver showed up an hour late with ONE sandwich. I drove up there to get the entire order. The manager was great and made things right. The issue is the OWNER. They are not listening to staff or customers when it comes to poor delivery by third party drivers. We'd love to see things change!

Michelle Gallacher

We usually have a great experience at this location, but tonight the customer service was terrible. The store ran out of bread and never called to notify us. Instead, they tried to pass off leftover bread as a regular-sized sandwich—something we noticed because the person picking up has worked at another location. When this was politely brought to the staff’s attention, we were met with attitude and told we’d have to pay more if we wanted a properly sized sandwich. Only after further explanation did they agree, again with attitude, to remake the order. We then waited 30 minutes for them to get the correct bread and remake the sandwiches, only for the staff member to toss the bag on the counter without a word—while we were literally reaching to take it. This behavior is unacceptable. If this location wants to keep the good reputation and atmosphere that Jimmy John’s is known for, this staff member should not be representing the company.

David Bohannan

I ordered lunch for my office staff and a driver showed up an hour late with ONE sandwich. I drove up there to get the entire order. The manager was great and made things right. The issue is the OWNER. They are not listening to staff or customers when it comes to poor delivery by third party drivers. We'd love to see things change!

S Wilks

Guess extra tomatoes means no tomatoes to jimmy Raising my star from 1 to 2 only because yall replied back to my post but keeping it low because just tried ordering extra tomatoes again after all this time and my sandwhich once again has no tomatoes. Checked out my receipt and they have no tomatoes on it. 🤦🏽‍♀️ I don't have an issue with the workers, they are super nice. I just want my sandwich the way I ordered it 🙏

This is the slowest Jimmy Johns in existence. I shouldn’t have to wait 15+ min for a sandwich when I’m the only one in the drive thru because there’s only 1 employee in there (which I think is illegal?). It’s really a shame because I really enjoy Jimmy Johns but this is the only location on my way home from work. I question the manager’s ability to adequately train their employees. It must be a terrible working environment because it’s a new face every time I stop in.

This was our first time at a Jimmy's John and will be the last time...my daughter wanted to try it. So we ordered 2 of the $6.00 meals sweet tea. We picked our bread, She said it was $15 so we get up to the window and she handed us the food and I asked her about the sweet tea she said oh we have to change the bread to this thin bread so I handed her the food back we wait another 10 min and she finally comes to window hands us this small subs, the tea and the difference in change. My daughter drinks it on our way out and its unsweetened tea back through the drive thru. This was just a bad experience. Not worth the hassle or the money 😢

Ordered 9 sandwiches for my team at work and asked if I can add lettuce to one of the slim sandwiches and the lady scolded my associate who picked up the order and told her we can’t add or take away anything on a slim sandwich. We only asked for lettuce on one sandwich! Our order was a $50 order, It was not necessary for her to say anything. She also only gave us 2 mustard packets when she knows there are more then 2 sandwiches and no mayo. And when she was there to pick up the sandwiches she was told to wait for awhile when the order was completed and there was no one else in the store. Was planning on making this the go to store for catering services but after the service we just had they have lost us! Normally have a positive experience at jimmy johns but this location clearly does not care to give good customer service

Strike one, I ordered curbside and they never came out. You apparently have to go through the drive thru and pick it up there. Thats clearly not how that works nor has any other JJ ever handled it that way. Strike two...a few weeks ago, their point of sale system went down on a Saturday in the middle of the afternoon. No one responded in the drive thru, so I only found this out by going inside. I sat in the parking lot and waited. Just a few minutes later, they helped three cars in the drive thru. I went back inside and the lady said she told the younger gentleman to go outside and get me since I had been waiting and their system was back up. Well that didn't happen. Strike three...so tonight I traveled 10 miles to this same location at 9:40PM. The store closes at 10PM. All lights were on including the neon lights, except the drive thru menu. It might have been the same guy from last time, but either way, he was disgruntled by aggressively hitting his headset mic and upset that a customer dare get there before they closed. I asked if they were open to which he replied "we're almost closed." Clearly, homeboy wasn't willing to work (typical of that age bracket). With the growing number of one-star reviews, it is clear this store should be avoided.

I really have tired to give them the benefit of the doubt on 4 different occasions but I have about had it. The most recent was me being hung up on when I was trying to place an order. My food has been incorrect at least 5 times. Nice can only go so far. Reporting them to the corporate office as well.

Not sure what happened today. I go to this JJ once a week typically and everything is usually pretty good. Well today I ordered a Gargantuan with no tomato, onion or Mayo w/Chips and a drink. Got my order and it was the sandwich and a mayo packet in the bag. I knocked on the window and asked for the drink and chips, which took a few minutes, but they got them. Figured id double check the receipt on the sandwich, just to make sure that was all good and it showed exactly what i ordered. Well, get back to my office and open the sandwich and it is just bread, meat and cheese which was not at all what i ordered... hopefully just a today fluke, but pretty much ruined this JJ's for me..

Thought the point of delivering was because they are “super fast”! Didn’t realize they used “uber” to deliver my order and has taken almost an hr to deliver! So inconvenient i should have gone somewhere else.

Food was supposed to arrive by 11:30am, so I called and person said they are waiting on a driver and hung up. No, customer service as when they may actually arrive. An ETA would have been nice, since we are at a tournament.

Probably worst Jimmy John's experience I've ever had. Drive thru lady was super rude. Bread tasted hard and old. Lady in drive thru was definitely the worst.

I frequent this location at least 2x a week on my way to work. I order the same veggie sandwich. Sometimes w/chips. Over the past 4wks my order has been wrong. The manager “Jamie” accused me of taking items off the sandwich. Don’t know what she was insinuating but clearly I can afford a 7$ meal. Considering how frequently I order food. I will no longer patronize this location. I think Jamie was very rude & quite unconcerned.

Ordered online for pickup a week ago and when I arrived at the store was told the wait would be about 10 minutes. Ended up waiting for over 30 minutes while watching the employees joke around and goof off. From when I ordered to having my food was over 50 minutes. Decided to move on without complaint but when I got home and opened my "pickle" this is what I found (pictured). Again, decided to move on with my life despite this. Today I ordered, spent $10 for the spicy east coast italian unwhich and what I got was nothing but meat and cheese wrapped in a few pieces of wilty lettuce. I'm really not one to complain but something along these lines happens everytime I order from this location.

margaret shorrock

Ordered online for pickup a week ago and when I arrived at the store was told the wait would be about 10 minutes. Ended up waiting for over 30 minutes while watching the employees joke around and goof off. From when I ordered to having my food was over 50 minutes. Decided to move on without complaint but when I got home and opened my "pickle" this is what I found (pictured). Again, decided to move on with my life despite this. Today I ordered, spent $10 for the spicy east coast italian unwhich and what I got was nothing but meat and cheese wrapped in a few pieces of wilty lettuce. I'm really not one to complain but something along these lines happens everytime I order from this location.

I ordered from the Hurst Texas location, and never received my sandwich. I placed my order at 1:25pm. I called to check on my order status around 2:00pm, and was told they were waiting for their driver to get back , and I would get my sandwich soon. At 2:14, I received a text message from uber stating the driver was on their way to pick up my order. I clicked on the link they provided and was able to watch the driver on my app. At 2:30 I called the store again, and i asked for a refund, as it had now been an hour, and I still had not receive my order. I was told over the phone that my order had been picked up already and they could not give me a refund. At 2:31 I call the uber driver, and he said he had not picked up my order. I told him to cancel my order. I called the store back and asked to speak with a manger, and the person said they were the manager. It sounded like the same voice from earlier, So I said,” You lied to me and said my order had already been picked up. I just spoke to the uber driver and he confirmed he has yet to pick up my order, and I wanted a refund. In a very hateful tone, she said,” she would process the return, “ and then hang up on me. I left a voicemail for the company, and I hope to have a Resolution. I have had issues with this store in the past. I ordered a salad with no meat, and there was chicken in my salad. I called the store and I was told they would not be able deliver a replacement, as they had no one to drive the salad over to me. I was told I could either come get the salad, or they would give me a refund. I said I was hungry and wanted my salad, I expected them to find a delivery driver. He said that was not an option. I told him I would call back in a minute when I spoke to someone that could possibly go get the replacement salad. About 3 minutes after I hung up, I received a call from the General manager and he said they would send me a replacement. This is twice we have had a problem with this store, and I doubt I will return!

Rudest male employee I’ve ever seen works here. I came in today for a post soccer game lunch with my son. As soon as we walked in the door, mind you there was not one single person in the drive-through nor inside the restaurant, this male employee does not greet us and rather screams “for here or to go”. I reply back with “hi how are you” expecting a normal response back but instead gets yelled at another “for here or to go”. I make eye contact trying to figure out what is the persons deal and he makes it a point to make me feel stupid by repeating himself a third way slowly as if to imply I’m dumb. I walked right out of the store without ordering anything. I have never encountered worse customer service in my life. This guys needs some serious training.

Decided to get lunch for my team here, redhead employee was insanely rude and obviously doesn’t want business, saying we should have called it in to her days before because it was “so big”. It’s 12 sandwiches, we were willing to wait. Then our entire order was wrong except for 2 sandwiches, when we had to go back up there she made us pay for sandwiches again that was still didn’t receive. Never coming back, we’ll take our “big” orders to other business that want it.

Amanda Ibarra

Rudest male employee I’ve ever seen works here. I came in today for a post soccer game lunch with my son. As soon as we walked in the door, mind you there was not one single person in the drive-through nor inside the restaurant, this male employee does not greet us and rather screams “for here or to go”. I reply back with “hi how are you” expecting a normal response back but instead gets yelled at another “for here or to go”. I make eye contact trying to figure out what is the persons deal and he makes it a point to make me feel stupid by repeating himself a third way slowly as if to imply I’m dumb. I walked right out of the store without ordering anything. I have never encountered worse customer service in my life. This guys needs some serious training.

Briana Cagle

Decided to get lunch for my team here, redhead employee was insanely rude and obviously doesn’t want business, saying we should have called it in to her days before because it was “so big”. It’s 12 sandwiches, we were willing to wait. Then our entire order was wrong except for 2 sandwiches, when we had to go back up there she made us pay for sandwiches again that was still didn’t receive. Never coming back, we’ll take our “big” orders to other business that want it.

Stef Zar

Thought the point of delivering was because they are “super fast”! Didn’t realize they used “uber” to deliver my order and has taken almost an hr to deliver! So inconvenient i should have gone somewhere else.

Sunshine Castillo

I ordered from the Hurst Texas location, and never received my sandwich. I placed my order at 1:25pm. I called to check on my order status around 2:00pm, and was told they were waiting for their driver to get back , and I would get my sandwich soon. At 2:14, I received a text message from uber stating the driver was on their way to pick up my order. I clicked on the link they provided and was able to watch the driver on my app. At 2:30 I called the store again, and i asked for a refund, as it had now been an hour, and I still had not receive my order. I was told over the phone that my order had been picked up already and they could not give me a refund. At 2:31 I call the uber driver, and he said he had not picked up my order. I told him to cancel my order. I called the store back and asked to speak with a manger, and the person said they were the manager. It sounded like the same voice from earlier, So I said,” You lied to me and said my order had already been picked up. I just spoke to the uber driver and he confirmed he has yet to pick up my order, and I wanted a refund. In a very hateful tone, she said,” she would process the return, “ and then hang up on me. I left a voicemail for the company, and I hope to have a Resolution. I have had issues with this store in the past. I ordered a salad with no meat, and there was chicken in my salad. I called the store and I was told they would not be able deliver a replacement, as they had no one to drive the salad over to me. I was told I could either come get the salad, or they would give me a refund. I said I was hungry and wanted my salad, I expected them to find a delivery driver. He said that was not an option. I told him I would call back in a minute when I spoke to someone that could possibly go get the replacement salad. About 3 minutes after I hung up, I received a call from the General manager and he said they would send me a replacement. This is twice we have had a problem with this store, and I doubt I will return!