Sonic

Lacy

Spent $12 on an oreo blast with Caramel and a reeses blast with Caramel. Both orders were wrong. The oreo blast was a cup with only vanilla ice cream and cookies sprinkled on top. Everytime we get ice cream here it's either wrong or isn't mixed up.

Everything was cold the hamburger was a rock spent 25 on meal Everything was gross !!

Left without our drinks and food. Ordered on the app. Somehow they did not have lids for Rt44 drinks. They were unable to correct our order to downgrade everything to large size instead and wanted us to order again on the app. It was a mess. Did not get anything and the bank is still holding the amount we initially paid on the app.

Luke Smithey

I don’t usually write reviews but this Sonic is actually horrible. Do not get on the mobile app they will never bring your food out (this has happened 3 times now) and if you ask anyone for help they look at you crazy. While I was there I saw they were getting everyone’s orders completely wrong and having people wait 30+ min. Just go to Lubbock and go to one of those locations or just skip it

Eddie Manuel

The fries were cold and soggy the wait was very long and the staff was rude

Backup Account

So it was a normal day and I got off work and decided to go get my normal a route 44 and a sonic double, I ordered and went to the drive through when I could see into the kitchen I saw something suspicious like someone trying to hide something, it was a small and woman and a larger man, I didn’t really think of it to much, when I get my food I opened to make sure it was all there it was and I went home, when I got home I was gonna go enjoy my burger from sonic it so happened that their was a full eyebrow like a fake eyelash, I will never be going back to this place, I recommend others do the same

Devin Rugemer

You messed up my food everyday when I come there, someone threw a cup at me. I had to wait a hour for my food.

Amir

I had just ordered some food for my family in the drive thru when i had seen a worker by the name of oscar with casual clothing, possibly a manger/owner itching in his pants before making the food.

Alyssa Bickle

Sooooooooooo I went here expecting to have a decent dinner, my order was pretty simple. 1 ocean water and a burger, wanna know what I got? A hotdog and an ocean water but whoever Jessica is dropped my drink on me some guy, i think she called him Oscar, slapped her in the bottom. She laughed when I mentioned the food was wrong and told me to drive away. So I went home feeling uncomfortable with the wrong order and soggy pants.

Benjamin Veanueva

Asked for no onions got a hand full drink was packed with ice lady taking order wasn't nice the app didn't discount tried calling numerous times phn was busy every time .

Luke Stanaland

Takes absolutely forever to get the food. Ill pre-order 15-25 minutes before I get there and it can still take up to 25 minutes for the order to come out.

chad trammell

They screw up orders and lie to customers about what is on the order. Then they dont even offer to remake the order, only replace what is missing or wrong, which makes you wait and all the other food you ordered gets old and nasty waiting on them to fix their mistake. Not sure its worth it to order food there anymore. Its gone down hill in a bad way over the past couple of years.

Rachel Green

Don’t expect them to get the order right the first (or second) time. DON’T ask questions. Not about your order, definitely not about deals, specials or promotions. They are loud and aggressive and defensive. They do NOT want to talk to you. Better yet, just go home, they don’t want your money.

Patricia Gonzales

worst ever. I ordered two drinks online just to check in and wait 15 minutes for my drinks. Then to top it all off, we get our drinks and we drive off. I take a huge drink because I was looking forward to my Dr. Pepper and guess what - both were wrong!! I realize that I could have checked before we left but after sitting there for 15 minutes already, we were upset and nobody else was there so you would think they would have gotten it right. Never again.

Bo Ramirez

Waited 20 minutes for a number 10 an a sundae. Said it was made fresh and got burnt old fries. Smh

Stvnjojo Garcia

Ordered a bacon cheese burger and they forget the bacon!!had an oreo blast . and didnt get it with order before i could ask kid closes window and turns around never repeated order.also ordered a strawberey limeade no ice and all i could get was chunks of cherries. As if the staff messed up starting making a cherry limeade and dumped it and started making a strawberry one on same cup and mixture of cherries.order here alot and last few months.. This place has gone down in quality and customer service. Second time in a row my orders are wrong. And i use the app to order. Total lack of workmanship .so let s see what "owner says on my post ..since response to all post like mine is pretty much saying take it up to franchise Take responsibility for your business and fix your management.alot of the 1 star post are recent. Some months or less mainly.. your response will show how much you care for your customers.