M Gonzalez

Asked for the spicy fiery salsa today and the older man at the drive thru window in a white shirt was rude and said there’s already salsa in the bag checked it and there was only green salsa and the mild red salsa stop being lazy & do better

Necronaut

Chicken breast had half the skin missing? The chicken legs had 0 meat on them, and the chicken is bone dry. First time ever going to El Pollo loco by myself and I will never go back, the chicken is barely edible. How is this place in business?

Mari

Got food poisoning after eating here. Found dirt in my salad. The little man who claims to be the owner is extremely rude. He curses clients out in Spanish. The lady who took my order in the drive thru is also rude. This location, on Hwy 111, is NOT good at all! Avoid it at all cost! I prefer going to the other Indio location on Jackson st. The Jackson st location is way cleaner, the staff are super friendly and professional.

Carmen Navarro

I order Pollo Loco at least 3 times a week as it's a good deal, good food and fast service. I've order 3 times at the particular Indio location the 2 prior times has been via drive thru and service was bad. But I always give the benefit of doubt because we all have those days. Today I ordervia mobile like I always do. When I arrive if there is no one on drive thru I normally go at my regular location. The girl at the Indio location was rude since the beginning as I told her I was there for a mobile order the words out of her mouth was come inside. I thought I misunderstood her so I asked again and she reply you need to come inside. But with a rude voice. As I walked away the gentleman at the register already had an attitude with another customer. After he told me my food will be out shortly the same lady from the drive thru rudely place my bag on the counter without and acknowledgement. When I try to share my feedback with the alleged Owner he asked well had a Messed up attitude very condescending I even told him as an owner he should be able to accept feedback but all he rid is made gesture to brush me off. No wonder the employees have attitude if he acts the same way.

Luis Lona Rodriguez

Air conditioning in the dining area does not work .was waiting for my order inside due to outside heat and the inside had me sweating as much as the outside. Unacceptable !!!

Reina Figueroa

The chicken was dry like it was left overs from days ago and just warmed up. For a $50 family meal pack the sides are so tiny! Ridiculous tiny!! Only 2-3 plates can have sides! So not worth the money! Terrible old chicken.....

Travis

Not only was the chicken breast the size of a wing it was dry!! No flavor!! And I thought wow I’ll at least eat the salad… after eating some of it I discovered a huge dead fly in it, disgusting to say the least! For $12.00 let’s just say I will never go back to any of their locations.

Lunna Vlogs - youtube

I HATE giving bad reviews :( But here we go, I order the nachos and asked if I could get the guac and sour cream on the side, they told me it couldn't be done it was either I wanted it on or not! And I said "why is it so hard to just give me 2 little containers with guac and sour cream" his reaponse was that it was a health department issue" Well bottom line I couldn't get him to fulfill my order the way I wanted it to be. And when I picked up my nachos at the window guess what? I had salsa on the side!! What is the difference? And what is the big deal of getting something on the side?! Defenetely not a health department issue is just and I dont care about what my customers want issue!

Mr. Harlow

Let's start by saying I love El Pollo, been eating at them for years, BUT AVOID INDIO location. Spent $38 there for 10 pcs and sides and 2 drinks, driest oldest chicken I think they could find. My large salad had no cheese on it, a few broken tortilla chips ( not strips) the salsa was nothing but tomatoes and to top it off they didn't even carry ranch like other stores do. Then when I was eating dry plain lettuce I asked for an additional small dressing and was told I only get 1 with a large family sized salad. Serious go to the one on Monterey if you can MUCH BETTER!

WDA

Horrible customer service... yelled at by the manager... I was following app rules and merchants instructions. The manager needs to be fired. Unsafe environment. Homeless people everywhere. NOT SAFE FOR DELIVERY PEOPLE OR COMPANIES. DO NOT ACCEPT ANY ORDERS FROM THIS LOCATION!