Gabriel Gonzales

My experience at this Carl’s Jr. was absolutely amazing. My order came out Fresh and hot. I also ordered some fries without salt and the staff was So kind to make me no salt fries Hot and fresh. i’m also very grateful that the staff gave me some extra teriyaki sauce to dip my fries and onion rings in. It’s just so delicious. The atmosphere inside this Carl’s Jr. location is clean and comfortable to eat in. much more comfortable than the other Carl’s Jr. location in my area. The food is great, the service is great and the atmosphere is great. I love coming to this location and eating there burgers whenever I can. Absolute 10 out of 10. Bless all of the Carl’s Jr. employees at this location.

Kera Arias

This location has been better in the past few months then they have been previously. The employees are generally nice and some are really helpful with selection and saving on menu items with alternatives. They regularly get my order correct but I often times end up waiting longer as I'm asked frequently to pull to the front.

+1

D's Gaming

We ordered our food, the service took quite long a time but the food was good and freshly, I can tell that because the fries were hot.

A 3 reasons? Yummy food great service, but they forget a lot like once they forgot to put my fries in the bag or they forget my drink.

If you are looking for a true fast food place, this isn't it. 8 times out of 10 they will have you parking in the front to take you your food. You gotta wait at least 15 minutes. Food is good though.

Jennifer Gick

Ordered through the drive-thru and the wait was too long because of the one car in front of us. Our order was handed to us very quickly. The burger one of us got was great, but the fries were stale, and they and the chicken stars were cold.

Araceli Ramirez

Their soda fountain was completely off most of the drinks were water down and when I brought it to an employee attention they just when to fill in the wrong fountain drinks with ice and made a huge mess of water. He seems to not care about the mess he made. The chicken stars were really bad. They were stale and had a wired taste. Not coming back the only nice person was the female employee who wouod actually say hi and greet people the two male employee never said a word to people unless theubwere talking among themselves.

Арин

I used to like coming here, but lately they've implemented a 30 minute limit rule that they say is for 'everyone', but seems directed at homeless folks, many who are their biggest and most frequent customers. We spend what little money we have here and we're all being punished collectively for other's actions. We're not a one size fits all scenario. Instead of banning the people who are behaving badly (they know who, they have them on camera and have said so themselves) they're lazy and punishing all of us when most of us mind our own, especially the night manager. He's acted condescending towards us all for... existing? Taking up space while still throwing money at the establishment, but they say it's because corporate wants to 'conserve space'. Conserve space for who exactly? It's a ghost town in there because everyone isn't welcomed; there's plenty of seating available and it's never insanely busy in there. They'll allow the families with screaming unsupervised kids in there for three hours, making the other two entire customers inside ears bleed, but the minute anyone with a backpack steps in it's like the countdown starts ticking before our rear ends even hit the booth seat. Night crew especially wants to be on a power trip while messing up orders lately which is like, fine on its own merit, it happens, but with everything else it just feels specifically targeted. This was a last safe space for anyone open after 9PM to sit in A/C, relax, read and have peace while working on something, charge electronics while buying a soda or a burger, but we can't even do that anymore without being rushed and told 'it's a business'. We're even threatened to be banned all together like we're kids because we just needed to (checks notes) use the bathroom? Get water? Buy food and have time to eat it? God forbid. Sound the alarms, everyone. Yeah, it's a business all right. And y'all are doing bad business by shooting yourselves in the foot here, majorly. Don't be surprised when sales tank and your precious corporate office asks why, and starts laying people off because they can't afford to keep you guys working anymore. It is what it is, I guess.

Rich Trujillo

First thing at this place, they had an a i not answering the drive thru of course the Damm thing got the order wrong 😡 so I went to the window and spoke to Nena and she apologized for the mishap. It makes there work harder, so instead of getting my food at the window I had to go and wait for my food in the parking lot. For 10 to 15 min definitely will not stop there again.defintly not a quick process

Charles Simpson

Got a breakfast burger combo this morning with a diet coke. The tots tasted like they had been reheated and were tough. Definitely not fresh. The diet coke tasted stale, maybe moldy. Not the usual for this restaurant. The burger was good after removing the tots. Dumped the coke and tots.

Uninfierno

Just had one of the worst experiences at this Carl’s Jr location. I do not know if the guy at the drive thru was having a bad day but his customer service was terrible. I understand that the speaker was not working and we had to order at the window, we did not mind waiting but as soon as I got to the window the customer service was not there. No greeting and very low one worded responses. I asked if we can upgrade the fries to the loaded bacon one in the combo and I got a quick low response “No” I could barely hear him say no and I understand if we can’t substitute the food item but without the rude-tone response. I also asked if there was any room temperature water for my daughter and same thing a low quick response “No” and again I understand if they do not have any but his response made me feel like I was a bother to him which demonstrates no respect for the individual. Finally when we paid and received the food he hands it to us without saying anything, walks back to kitchen with the window left open and I’m waiting for some sort of communication indicating that I have my complete food order. I had to try and get his attention and ask him if that was everything, I do not understand why it is hard to just say “ He’s your order have a goodnight “. The food was not that great but not terrible, the burgers were good but the fries were mushy and the chicken stars kids meal was cold. I also did not get my bottle of water for the kids meal.

The night manager Iva customer service skills suck! We got hard dried out fries, wanted new soft fries, yet he took us thru a half hour conversation of how he wasn't gonna give us new fries. Will not recommend this Carl's Jr location to no one. Definitely will not spend my money there.

L M C

The AI ordering system needs to be updated. Trying to order food thats on the deals and keeps saying its not. Left went to In-N-Out

Joseph Bevis

It’s bullshit you charge for extra ranch. I purchased two meals and I only get one ranch per meal. My total was 33 bucks and you want 25 cents extra per ranch. Your franchise is a joke and I can’t wait till the new in n out takes your customers.

ChefJeremy G

Came to the drive through and no one wanted to take my order. I waited patiently. I even honked my horn a few times. The signage displayed It’s open 24/7 When. I pulled up to the window where we get food from, I saw a lady run away to hide. So sad ….. I went back through the drive through again, I said out loud to get their attention if those are their cars they’re going to get messed up! And guess what, magically two employees swung open the doors yelling at me! I guess there are employees working. Of course I wasn’t going to do anything but the fact that I was waiting so long for and no one could even say a word is their fault. If an employee were to say, I’m sorry but we aren’t open for an hour because our computers need to reboot or whatever, totally understandable. But to get silence…… when I’m repeatedly saying hello, the hours say you’re suppose to be open, honking on horn, waiting…… that’s unprofessional and those two employees should be fired. Seriously, at least $20 an hour for fast food workers and this is the service the public gets? A simple, I apologize or I’m sorry for the inconvenience would have been much appreciated. If the owner of this franchise is Wendy Carter, I’ll be contacting her and corporate. I’m extremely disappointed with my experience this morning.