Mary Pham-Byrne

Now that they’ve gone to kiosks for customers to order from , the overall experience at this location has gone downhill. We won’t be back

Natasha Williams

Went there with a friend. Got the tacos and a tostada. It took 15 minutes to get our food and it was not good. The whole staff was more concerned with cracking jokes with each other than getting the food out. Just ridiculous. Will not go back.

Alyssa Rodriguez

my grandmother and I haven't been to this location for over a year for various reason... things have not changed! We stopped by, we thought redemption would happen... WRONG!!! They have cross contamination with food. We witnessed a worker scoop means into a container and then dump it to put mashed potatoes instead. Then, they have a large tray of tortilla chips just sitting in the open where a person sneezed and the tray wasn't even covered!!!! People grab it with their bare hands too! Beware of cross contamination, unsanitary food and poor customer service! *if you have allergies please be careful*

Son Nguyen

Will never buy from this Westminster location again. Grumpy and not friendly. I ordered a tostada salad and a burrito. They asked if I wanted any salsa or sauce. I said just one extra creamy cilantro and they wanted to charge $0.85 for one, while other locations give it for free.

Em D

They didnt listen to the order. Asked for green sauce and was given pico de gallo which would have been fine but right away you can tell is wasnt fresh. Tried it and yeah so gross

Davoud Pirniakan

El Pollo Loco's nutrition info says that one chicken breast should be 4.3 oz. If they do not like you, they will cut corners and they will give you a small piece. But if they like you, they will take care of YOU. This location is not a friendly location. If you are looking for El Pollo Loco, I don't recommend this location, no GOOD, period. It seems like they are always upset with something. I was there on 2/04/2024, 6 22 pm, Sunday. I talked to the maneger, I told him about my issue. He did not care too much. This location needs a mature maneger not just a high school adult.

John Fabula

Ordered double pollo bowl had 3 tiny pieces of chicken. I eat el pollo often and get way more chicken in small 5.00 bowl.

Dylan M.

Our card wasn't working at drive-thru window, so we went around the front to pay inside. The cashier ignored me and the other people in line for five minutes, never letting us know she'd be right with us. Upon paying after a long wait, I asked for our nachos. They told us they gave them to someone else, so we had to wait an additional ten minutes or so. When we finally got our nachos, it was not chicken. Perhaps carnitas or shredded beef. And the meat was bone dry. Looks like it was out all day. Awful experience.

Ngocthao Le

I will never come back to this location again!!! Here are the reasons: 1. I ordered 16 pieces of chickens. The worker packed my ordered and let it sit around for 10 minutes to go look for containers to get the salsa for me. He gave me only 4 containers of salsa and I asked if I could please get a little extra salsa, but he said there was no more. I asked if I could have other types of sauces instead if salsa was out and he even said there was no more too….Would you believe him that there wasn’t anymore sauces at all??? 2. Chickens were cold and dried (they were not given the chickens from the grill. Chickens were also burned (see photos) 3. A piece of hair was in the rice 4. Workers were not pleasant Please take my advice and not to come to this location. I anticipate they will definitely be closing out this location soon if this is how they are running their business.

Mac Paul

I went in to get the new Beef Birria Tacos since i had the Beef Quesada and it was Awesome, so i get off work go in order them get home and i open the box I see the tacos wrapped up take one out and it feels really lite.. so i open the taco and seriously hardly any meat in it I was shocked! I looked at other hardly any meat in it.. and of course i just got off work I had not eaten all day so I ate it.. so i call up and ask to talk to a manger or supervisor I was going to talk to Jose I had pictures to show him.. he comes over I explain how much I liked the Quesada so I tried the tacos but there was no meat in it..I show him the pictures he goes that is the way its made.I go for $9.00 you get that little of meat? the Quesada has more meat ..he says it's 2 ounces of meat.. It did not look or seem like it I told Jose i guess i won't be getting the taco again what a rip off.. I also am going to show anyone who is in The Store and they order it.. I am going to tell them its not worth the 9.00 and show them the pictures! see picture of quesadilla last picture look at the meat compared to the taco.. seem weird the big difference for the same price?? went to go in to the restaurant, I was doing my laundry next door and I think I saw Jose at the register, so I did not go in..just do not feel good about him as a Manager as far as honesty goes! hopefully he will not be there next time I want to eat.. 4/28/22 update