Vero Acosta

Not the best lunch! This place is one of my favorites, so I'm appalled for what happened today! I placed my order before noon through the app. I couldn't eat it... so I definitely did not enjoy it. The chop steak was overcooked, a bit crispy, and very, very salty! However, the raspberry tea was delicious.

Jg G

The food was good BUT how do employees not know or see that the lettuce was BROWN. Even a color blinded individual could see that a mile away. Such a shame that people pay their hard earned money only to receive this quality of service. Perhaps people shouldn’t pay until the quality of the order is seen. Such a shame that no cares and the job can’t be that hard.

Sid Mor

I have actually quit going to steak Express because the team of employees they had there at one time were great. They were very considerate, courteous, and friendly. The cook was an excellent cook exactly how to make the meat juicy and flavorful all of a sudden the next time I went in there, they had a whole new crew the manager from what I understand fired the whole crew so when I did order something, it was dry dry dry the meat was so dry. It just crumbled apart like dirt. I have just came back from out of town and I’m wanting a hamburger and debating whether or not to go by and see if it’s changed at all. Let you all know if I did go by.

oneesama *

I order from here 2-3x a month & spend about $40-$50 each time. Lately, I've noticed the quality of the food has gone WAY down. My steak has been overcooked the last 3 times I ordered. Last time I got the wrong drinks, today I ordered extra cheese on my husband's burger (which was burned) & three steak sauces. I was charged for both. I didn't receive the extra cheese & I got 3 portion cups of what I assume is steak sauce... funny thing is, they have nothing in them. Like not even a quarter of a portion per cup. I poured all 3 into one & it's half full. Not to mention I have a $10 rewards credit that the person taking my order didn't apply, the app doesn't work so I have to call to order... I'm not impressed. I'm debating just finding another place to go for my steak meals. Honestly, the delivery driver was the best part of the experience, dont know his name, older man in a little red truck... he's very kind & always gets my food to me quickly. *I will upload a photo of the steak sauce*

Max F.

We ordered 2 ribeye steaks which were tough as a leather boot. You can’t wrap hot steaks in foil. They were both cooked to medium well instead of medium. No fat on the meat so it was just dry. Everything else was great. Potato, cheesecake, and amazing mushrooms and onions. Please learn how to cook a proper steak.

Kass Sanch

I ordered the sirloin and steak was tough and smelled rotten so I call and manager was rude and basically said I was lying he cooked it himself well sir feed that to your family I bet you won't and the manager is horrible to a customer that provides them with business but will not be returning at all this place needs new management until new management comes you lost a faithful customer!!!! Don't buy sirloin s here at this location they are very tough and smell rotten!!!!!

Stephanie Berry

Food is never cooked well. Treat customers horribly. Given them so many chances.

Regina Adams

I have never been so disrespected and treated so poorly by a business while placing an order. I will never eat here or order for someone else at this establishment again and from the other poster it's not just me. Haven't had this problem here til tonight and the other Steak Express is so nice and thankfully I can give them my business instead.

Dale Mullins

Shop here a lot! At least once a week, probably more. Had an experience with Sean today that will probably end me ordering from the North Lubbock store again. Ordered my usual meal, cheese burger and chips, I’m not a tea drinker so I usually get a soda with a cup of ice. Today Sean says i have to pay for my cup of ice or he will give me their tiny styrofoam cup for free. I say I’d rather have the larger plastic cup that comes FREE with my meal if I order the FREE tea, because this is better for me while driving instead of me trying to keep filling the smaller cup. Sean says if he does that he has to charge me for the plastic cup full of ice. I explain to Sean that in all the years I have ordered here this has never happened. He states at me with his blanket look. So I try a more logical explanation and I ask Sean if I were to ask for the free tea that is offered with my order would you give it to me in the bigger plastic cup? Sean “yup” me “so then give me my free tea and I will poor it out in front of you and use the cup and ice for the Dr Pepper I ordered with my meal. Sean “sir we don’t have to do this” me “you’re right, I have never had poor service from this location before and I do have a choice where I shop” I guess I’m lucky Lubbock has two steak express location. I’m not checking to see if they are owned by the same people. That will make a difference :(

Sandy Deel

It's Sunday evening and a place an order for three large steak tips and a salmon dinner just after 6:00 p.m. my daughter sends me a text at 6:19 to ask how much longer it would be and I told her that I was told it would be about 15 minutes so I should be getting my food anytime..... I got handed my food at 7:10. I was told it was the salmon that caused the meal to take over an hour to prepare which is nothing more than them messing up and not admitting to their mistake So How cold are my steak tips going to be and how soon will I ever go back to that location