Jose

I went and ordered my food around 10:40pm and I am missing a whole meal and I’m calling to notify them about my situation and they don’t answer. They should do there work better and pay attention to the orders

Dylan Watkins

Don't get why people have to be so rude just want what i ordered

Dylan Moon

I order from here regularly and my kids love it. The low rating isn't for the food. The management and crew do not correct mistakes. I ordered through the mobile app, and got my confirmation. 20 minutes later my order was canceled. To get anyone on the phone is almost impossible. I had to call 12 times to speak with someone a total of 3 times that day. The first call they told me everything was fixed and my order would be delivered. That didn't happen. After 2 hours of waiting they finally offered to refund my money if I just came and picked up my meal. It may seem petty but when you spend $15 on delivery fees and tip, you want your $13 worth of food delivered. So we settled on the food and a refund. Of course there was no refund. The charge went through. They took my information in case there was an issue and said call if I didn't get my money. So today I have called 6 times and no one will answer. I know this is just fast food, but its a horrible way to run any business. Accidents happen, but at least answer the phone, try to fix it, and have some clue what you are talking about. People are paying for a service. Update: After 5 days they did refund my money. So I added another star

Joy Perez

Terrible service they took a long time to give me the food and only so that the tacos had neither salsa nor lettuce at all

Kenny Carrillo

Well it's official, fast food isn't FAST food anymore. It's literally taking more and more time to get your food nowadays. You would think older people would be more efficient but most times there's either a language barrier or people who literally just don't want to be there. Then there's the food prep. Little to no care as to how you food is put together and presented. I won't be recommending this place anytime soon. Definitely 2 thumbs down 👎 👎

Devon Plata

Every time I try to stop by in the morning around 6 am they're never open and theirs lights on and a truck outside so what's going on? UPDATE: went for a kids meal with chicken nuggets at 2 in the afternoon and only got fries. EDIT: 3 YEARSS LATER still a bad spot ordered a muchie meal curly fries were cold n soggy tacos were filled w lettuce n burger patty was half eaten. 3 years later and still just as bad. Ridiculous

CJ Slowly

Didn't get to order anything because the girl server saw us walking in and she went hide in the back. We waited for 3 minutes and no one came out. The place had a very strong smell of bleach. Killed our appetite instantly. Not sure what is going on with this place.

Roxann McCollough

At 7:15 am this morning. No long line in drive -thru. I ordered a Breakfast combo of Breakfast. Jack w/ hashbrown with a small kids meal sprite zero. I got to the window. The lady proceeds to give me a larger coke zero. I said No ma'am . I ordered the kids meal sprite zero. She told me NO! I said you already have my money for the larger drink. But I want the smaller one. She continues to argue with me. I work in customer service industry you never argue with a customer. I didnt want anything for free. I was just wanting a smaller drink and a sprite zero NOT A COKE WHICH SHE WAS TELLING ME I WANTED. "REALLY" This is not the first time this happened with her. I order this every Friday for my special sister. So, I know what I want . I don't have problems with any other people at the window. They're friendly. This one at the end of it all she shut the window. When I told her listen to the customer. You should never argue with a customer if they are paying. Especially if they are paying more for the what they got!! AT THE END OF THIS. I TRY NOT TO LET PEOPLE RUIN MY DAY! BUT THIS PERSON DID! I WOULD CALL HER A LADY. BUT ...NOT!!!! She is not customer service material!

Tabeetha Bevill

When we showed up at 4 pm and no one took our order for 5 minutes, then we used the kiosk to order. Only when someone else came in did they even acknowledge us and asked if they could help us. The food took longer than expected. The WHOLE atmosphere was trash. Will NEVER come back inside! Do better!

Nam Lg

First my munchy meal was with curly fries they gave me half/half but they fixed that. Got churros extra sugar. got no sugar. My tacos got no cheese... i wouldve let this slide but the the jack in the crack on cooper was close had to drive to mansfield and go thru the drive thru twice. Jack your burgers got my smaller and u have raised ur prices.

Charlie G

Worst Jack in the box ever! Food is so dry you can’t even chew it.. and this taco.. omg. At least put some effort in the food you make!

My girlfriend came to order a breakfast sandwich this morning. The lady taking her order was a heavy set hispanic woman, we've come to learn is a Team lead. My Gf ordered a particular sandwich and when she was handed the bag it wasn't what she ordered. Also, it wasn't cooked properly. Two pieces of toast, egg and an nonmelted piece of cheese put together without any organization, just thrown in the bag. (disgusting food handling practices) Then when my girlfriend backed up and told her about it she argued with her saying that's what she ordered. No it wasn't. That couldn't possibly be something on the menu. The employee hesitated to rectify the situation but when she did, she left the window cracked and was saying disgusting, inappropriate things about her. The lady was horrible and due to the way she acted my gf decided not to eat it as it was probably messed with. We never eat fast food and my gf was feeling like just grabbing something she used to enjoy but this is what she gets for eating garbage. Ran by garbage people. That's the last time.

I had pull up and asked for a number 4 and I said I wanted a large fry with it . She placed the order individually. So I said to her I wanted the combo . She ignored me twice . So I repeated myself twice nicely bc I don’t want anyone spitting on my food . She answered very rude saying that well you need to say combo . Which is what I was saying nicely . I cancel my order because she was rude unprovoked . I do think she was there maybe alone idk . Maybe she needed more help .but I was the only car at the drive-through . Anyways . I do hope she re-evaluates her attitude .