I used to work at this McDonald's. When people ask me if I would still eat there, my answer is yes. Management at this store is very experienced and very good. The store is clean and I trust th…

Hudson Valley Reviewer

The McDonald’s in Middletown definitely deserves a full five stars. For a fast-food spot, this location is consistently one of the best experiences around. Every time we stop in, the service is quick, the food comes out fresh, and the staff actually seems like they care about keeping things running smoothly. You can tell they take pride in this store. The fries were hot and crispy, the burgers were put together neatly, and even the McNuggets tasted freshly cooked instead of sitting under a heat lamp. It really makes a difference when everything comes out tasting the way it’s supposed to. They also move the drive-thru line fast, which is a major win on busy days. Inside, the dining area was clean and well-kept. Tables were wiped down, trash wasn’t overflowing, and the drink station was stocked — something you don’t always see at fast-food spots during rush hours. The employees were friendly and didn’t rush us at all, even though the line behind us was growing. It’s the little things that make this location stand out, and Middletown’s McDonald’s gets those right. Whether you dine in or grab something quick on the road, it’s always reliable, fast, and surprisingly good. Definitely a solid 5-star McDonald’s.

Tami Stiles

Food came out in a great timing manner especially when ordering online but when asking for the condiments I had to ask multiple times and I still never got them. Damn all a girl wants some salt with her french fries LOL

Leon Rofer

What can you say about McDonalds. We went to drive in window. This location does not pay to portion control. Ordered large fries and got 3/4 of the box. Someone should oversee quality control.

Jimmh Biscuits

I went to this McDonalds to get myself an iced coffee. The lady said "You want a strawberry shortcake frappolappocino?" What even is that! I will refrain from buying iced coffee from here ever again.

Lisa King

People rushed but nice enough. Food is as expected. Atmosphere is fast food, sometimes crowded, floor occasionally sticky. I usually use app now so all of this may have changed. The park and they bring it to you is efficient.

I stopped in for a burger while traveling. The place was very clean. Ordering was easy, the food arrived to the table, and the employee was very nice who presented it. Someone was always on the ball …

I stopped in for a burger while traveling. The place was very clean. Ordering was easy, the food arrived to the table, and the employee was very nice who presented it. Someone was always on the b…

I stopped in for a burger while traveling. The place was very clean. Ordering was easy, the food arrived to the table, and the employee was very nice who presented it. Someone was always on the bal…

I stopped in for a burger while traveling. The place was very clean. Ordering was easy, the food arrived to the table, and the employee was very nice who presented it. Someone was always on the bal…

Easy off Route 17, close by I-84. Fast accurate service, hot food. Not much more you could want from a chain fast food restaurant.

Easy off Route 17, close by I-84. Fast accurate service, hot food. Not much more you could want from a chain fast food restaurant.

Easy off Route 17, close by I-84. Fast accurate service, hot food. Not much more you could want from a chain fast food restaurant.

Easy off Route 17, close by I-84. Fast accurate service, hot food. Not much more you could want from a chain fast food restaurant.

This franchise is so utterly ridiculous. I have gotten third degree burns from their burgers and I now have arthritis.

I went through the drive through on Friday 4/23 and ordered a whopper with no onion (allergic) and when I got home the burger was covered in onions. I called and was offered a refund, and I am stil…

Last time I came here for breakfast for two people it was $30! I'd rather go to a sit down diner for that price. Also, they always make you pull forward and wait excessively for your order.

Last time I came here for breakfast for two people it was $30! I'd rather go to a sit down diner for that price. Also, they always make you pull forward and wait excessively for your order.

Last time I came here for breakfast for two people it was $30! I'd rather go to a sit down diner for that price. Also, they always make you pull forward and wait excessively for your order.

This place just plain sucks. Service is decent but that's not the problem. I went here for breakfast and got a SEC bagel. It must have been undercooked because after I had it I felt sick and my sto…

Rude.. and only 3 cars in line... over 25 min! Waiting... ordered ahead online... 2bof the 3 items ordered weren't available and no apology... 2 of the 3 employee were standing around doing nothing! …

Rude.. and only 3 cars in line... over 25 min! waiting... ordered ahead online... 2bof the 3 items ordered weren't available and no apology... 2 of the 3 employee were standing around doing nothing…

Placed my order on app and the app accepted my order but when I arrived to pick up my order I was told that they were not making any food!! And!!! There was a full staff present! What kind of BS is…

Placed my order on app and the app accepted my order but when I arrived to pick up my order I was told that they were not making any food!! And!!! There was a full staff present! What kind of BS is…

Worst McDonald’s in Middletown constantly getting something wrong . Like why would you send an apple juice for someone who paid extra for a medium ice tea ? Count your days ho

Joandri Cuevas

I would like to share a concern regarding a recent experience I had at the drive-thru. The gentleman named William who took my order charged my card without confirming the details of my order. When I asked about this, he responded in a way that was rude and dismissive. He proceed to argue with me and tell me why am I giving him my card without confirming myself when his job it confirm the order before charging the card. Additionally, he used inappropriate language after I requested his name which I found extremely upsetting and extremely unprofessional. I believe that more professionalism and courtesy would have improved the experience. I kindly suggest McDonald's and Management that staff be provided with additional training to ensure positive interactions with customers.

Brett Cabrera

Ordered through app.. my food was ready almost immediately... then I got to stare at bag on the counter for a full 5 minutes before a "MANAGER" came to help the front counter. She immediately scolded the employee, then handed at all the orders that were ready just sitting on the counter. Mine was the last to get handed out. No apology for the wait. Absolutely disgusted with the service.. my fries were freezing as expected. Even my nuggets were cold . Also, I had used a deal in the app to get an extra medium fry. I will include a picture of all the fries wasted due to horrible service because it seems a medium and small fry should have included more fries.

Peche “Peche” Peche

I honestly don’t understand how getting fast food for my two young kids is costing me over $35 at McDonald’s. They even charge for sauce now. The drive thru is always backed up, and the service feels rushed every time. Fast food is supposed to be quick and affordable, but it’s become the exact opposite. At this point, it’s not even worth it especially knowing this stuff isn’t healthy and is slowly hurting our kids in the long run. Extremely disappointed.

JoyWill75

I ordered milkshakes and they our pink whip cream on it. I asked for the milkshakes not to have the pink whip cream. The manager tried to while the whip cream off into the garbage right in front of me. I asked if I could be given new milkshakes. She seemed annoyed and gave me new milkshakes however the cups were a little more than half way filled… I guess that was her way of getting back to me… needless to say I will not spend any more of my money there.

Kevin Hill

Now twice! Ordered a steak and egg McMuffin for delivery. Today I got a bacon and egg McMuffin. Last time it was a sausage and egg McMuffin. After receiving it, it was too late to order breakfast, cause who the hell eats lunch at 10:30 am? I didn't eat either one, breakfast ruined 😕. They honestly don't care much either! They had me call Uber, like it was their fault!

Brie P.

If I could give zero starts I would. This location needs to be gutted and re-evaluated in terms of the staff as a whole. They cannot be discriminatory and in customer service, it just doesn't make sense. You left me sitting in the drive through while your workers didn't address me at all, and laughed and told jokes while I sat at the window waiting to pay. I had enough time to google their hours, and Google Maps said this McDonald's location is open 24 hours as well as their drive through, but they refused to let me in. A rep stated in the drive thru while I waited for manager that they are trying to help me but that was a lie as I was not in the drive through any longer and nobody said anything to me while I was there. If a manager os not working during this morning that is a problem as they shouldn't be operating business without a manager on the premises. Food tastes horrible since the McCrispy's came out and the workers @ are not cooking the food long enough! I'm taking this up the chain as far asleep I can. The troopers need more training.

Jim Mc

Manager here is incredibly rude. I asked a simple question regarding coffee sizes. The response was, "I don't know, "Small, Medium, Large) accompanied by a look that said, What a stupid question. I cancelled my order and walked out. Learn to treat people with respect.

Rhacez Olila

I’m very disappointed with this McDonald’s location. Almost every time I order, something is missing from my meal, whether it’s fries, drinks, or part of the main order. It’s frustrating to pay for food and then get home to find out items are missing. This has happened multiple times, which shows it’s not just a one-time mistake but a recurring problem with how orders are handled. The staff really need to take more care in checking and confirming bags before handing them to customers. A simple double-check would go a long way in improving the experience. At this point, I don’t feel like I can rely on this location to get my order right. make sure to double-check order before leaving.

Carlos Picon

THIS MC DONALDS SOLD ME AN UNCOOKED TRIPLE CHEESE BURGER I GOT FOOD POISONING SO BAD THAT IT GAVE ME INSOMNIA AND MADE MY ANXIETY GO CRAZY I WILL NEVER EAT MC DONALDS EVER AGAIN IN MY LIFE!!!! DONOT EAT AT THIS MC DONALDS ESPECIALLY IF I COULD RATE THEM A 0 I WOULD

Xon li

I ordered a sweet ice T. I asked for liquid sweetner., the window clerk didn't know what it was and was upset bcz I asked for it..I hadn't noticed at first bcz I jumped back into the highway. There was real solid particles floating in the drink. I was very disappointed, this is usually a very good mcdonald's . Plus when I asked for a lemon the window cashier just closed the window after an abrupt NO!.

Destinee DelValle

I have waited for over a week for the franchise owner to call me back. I am still expecting 2 refunds. One from when I received a TABLE ORDER. How someone ends up putting table order at the drive through I am not sure. See attached coffee for bill. He coffee costed $2 mine costed $5. So I had to take a $5 loss for the second time. Today, once again for the 10th time There espresso machine is broken. They have the option to turn it off on the app this way you do not drive over there for no reason. I drove over again this morning to get to the 2nd window they did not even tell me at the drive through. after waiting on the line for my espresso. They offered a refund and wanted to park me to receive that refund after I already spent 15 minutes between waiting on line and driving. I was in disbelief. I understand this is a business HOWEVER, you need customers to run a business and the loyal ones are the ones that sustain you. This owner does not care it seems. There are other McDonald’s… bring your business to another one. In Middletown they have Dolson ave. Don’t waste your time.

Wayne Markle

Unfortunately service at this location has declined in quality since my original post some time ago. Two employees looked at my receipt and took it "higher up". The resolution was a quick shout over the shoulder from a manager who said the prices have been updated. The problem is the bundles went from $3.50 to $3.99 in 4 days. The big menu board still proclaimed $3.50. I said that the big menu board still stated $3.50. Then the same guy who shot an over the shoulder response about the prices then shouted over his shoulder that the big board takes time to update! Interesting how the register can update and how the small physical board with the price and small numbers can be updated but not the big menu board. Sounds like bait and switch. I will take it up with corporate but I will not be returning.