Eva Garza

just kind of disappointing when i spent $40+ on food to open it and it’s all crumbled, broken, and thrown in there. i ordered 3 chicken tamales to open it to nasty tamales and… 1 1/2 tamales??? not even 3??? the 1 1/2 broken and crumbled into one husk. everything else was mediocre at best.

I understand they need help but not one single person speaks proper English. They are always messing up our order because they can’t understand what we are asking and they have no clue how to speak English. This is happening all over Midland and it’s getting frustrating.

Don't even bother with take out. Over the past year they have gotten my order wrong every single time I have tried to order something. Add this to the skyrocketing price and it just isn't something I can recommend. Mainly leaving this review as a reminder to myself not to try again in a few months.

The atmosphere is quite pleasant; however, we have noticed a decline in both the food and service recently. The quality and presentation of the food have unfortunately been unsatisfactory.

Caroline Ledet

They never get my order right. I ordered a taco plate no beans double rice, the guy repeated it back to me and when I got home I had beans and no lettuce or tomatoes on my tacos. I rather drive to another location.

Bacon Kingdom

We’ve been coming here for years and I’ve never been served an “enchilada” that was just torn up tortillas, sauce and a little splash of cheese on top…no filling, AT ALL. I basically paid $10 for raw tortillas. Extremely disappointed tonight, in one of our favorite restaurants.

eric muniz

Will NEVER go back!!! Victoria aka vicki needs to be fired!!! I have never been so disrespected in my life in costumer service! Especially when my family spends at least 200 dollars a month to eat there! Lost a loyal one today!

Scott Walker

Rosas used to be really good, but now its awful. I have tried many locations and the food is gross at every single one. I got the chicken soft taco plate and the tacos were oozing with pink juice even through the foil wrapper. I will not ever be going back.

Glen Limoges

The screwed my order up. They repeated it back to me, asked if it looked correct on the screen (which it did), even double checked the receipt to make sure it was rang up right and they screwed it up. Of course I didn’t notice until I got home. I called them to see how we were going to make it right. First time I called it went to voicemail. Second time I called a lady put me on hold. I waited on hold until I drove back to the restaurant, complained in person, had them remake my food, drive back home, and transfer the food onto an actual plate before I gave up and hung up the phone. Not only are they not capable of reading but the customer service is terrible too.

Brigette Osburn

Their food is horrible. I had beef enchiladas with red sauce and the only was to make them passable to eat was to pour Pico De Gallo and salsa all over them. Their rice was okay but not hot, and their chips aren't good either. Tositos chips taste better than theirs. We got our food within about 10 minutes of ordering it so service wasn't too bad, but they messed up my order and I had to get it fixed. Overall, this is second Rosa's I have been to, and the second crappy experience with the food. I won't be going back to any Rosa's.

Katelin Vasbinder

First off, customer service was awful. No greetings. No smiles. Obviously most all employees are miserable. Second, the food was not great. We ordered chips and queso and the queso wasn't even warm. They need to hire another busser because just one guy can't move fast enough during a rush to get tables cleaned so that more guests can be seated. Definitely not a sanitary place. Saw employees playing on their phones, touching their faces and clothes with their gloves on and then proceeded to handle food. I do not recommend this location.

Tiffany Sherman

Why can’t they get the orders right and why are they made so sloppily?! All of of yall need to be retrained. Quality has hit an all time low over the years smh

Troy Wilkins

The dining area was absolutely filthy. This was just one area. This was on Midland Dr, the others are much cleaner. Thanks

+1

Jesse Ceniceros

Went thru the drive thru to get some Taco Tuesday and a slice of carrot cake. Paid for order and came home. Took cake and tortillas out of bag and they were a mess. These people or kids that work the window either don't care or are not trained properly. I will be going the other Rosa's from now on. This is not the first time I have had issues at this drive thru.