Wingstop

Edith Severn

I was in this location today. Terrible. My husband and I normally like Wingstop because they make their wings like we had when we lived in Buffalo, NY. No one else in Texas can do that. I tried to call first to place order. I was put on hold. After 8 minutes I hung up. Tried again in a short while. Put on hold again. It took me 13 minutes to drive there and was still on hold when I walked into the store. I asked for the manager who had no clue how to be a manager. Asked me 4 times if I wanted boneless and each time I told her bone-in. I should have received some compensation for the ignorance but was not even offered the veggies or ranch. Get with the program.

Baldwin Kristen

I placed an order online… As soon as I walked in a customer was getting a refund because they sold him spoil chicken.. I bit into mine.. it wasn’t spoil but it definitely wasn’t fresh.. There appears to be a lot of kids working during the evening time and they have no supervision.. I just hope I don’t get sick 🤢

kennedy smith

I placed an online order and, even though I arrived late for pickup, I still had to wait an additional 40 minutes for my food. The voodoo fries were disgusting (I love voodoo fries btw), with large clumps of seasoning settled at the bottom. On the bright side, the wings were tasty. However, the overall service definitely needs significant improvement.

Elias Garcia

My wings had feathers in the side, 3 of them, they are expensive,and and I had to throw them in the trash., I went again today and my order was missing 2 chicken wings. Very bad service

Keeping Up With Keastra Lashae

The customer service is terrible. Came in to pick up 2 doordash orders. There was already a line, but only one register being used. there were several other employees in sight, goofing around, standing on the wall talking, etc. The music being played was loud on top of the employees singing to the top of their lungs. What’s the point in having3 registers when you’ll have to wait regardless, in a very noisy, crowded environment. It was so overstimulating that we waited in the car. Please do better

Brandi H.

I’m so disappointed with my experience at this Wingstop. I ordered online and paid extra for all flats, something I always do. When I picked it up, I noticed they gave me drums too. I let them know, and the girl at the counter said they were out of flats. I said if that’s the case, I should at least get a refund. She got the manager, and instead of fixing it right, he offered to reheat the wrong wings and give me the ones they left out. I told him I didn’t want a mix of reheated food. Eventually, after a lot of confusion, they suddenly said they did have flats and could remake it. The girl in the back was clearly annoyed, kept saying "5 minutes," and it ended up taking over 30 more minutes. Everyone seemed confused and unorganized. I love Wingstop but this location is just not it. Definitely won’t be going back.

Felicia Davis

Ridiculous! Can't buy the lemonade and get a cup. They want to charge you extra for a cup, too. So, you have to pay for the lemonade and be charged for a drink as well. That makes no sense. If I wanted a drink, I'd pay for a soda. I wanted the lemonade. I paid for the lemonade. I shouldn't be charged for a soda just to receive a cup. Also, they don't have water cups. I don't drink soda. Since when does an establishment not offer water cups?

Arely Suarez

I would leave zero stars if I could in regards to the manager KEITH!!!! I was there to get food for my kids and had small kids that were crying in the car so when I went to pay for my food that i ordered for pick the guy refused to break a 100 bill. Idk if that's their policy but it was already in the evening so they should have change! He wanted me to leave and go make change at a gas station. I was able to get change from an employee there and he asked me what i was doing waiting I told him i was waiting for (i pointed to the employee) and he asked for what in an arrogant way so i told him it was none of his business. After having change he continued to ignore me and help the other person around me and then he continued to restock ans just ignore me! I still stood there patiently without saying a word and when he finally looked at me he said “you can stare at me all you want you’re not getting your food”! The ignorance!!!! This is ridiculous that they have such a person with crappy customer service skills as a manager running that place!!!! If they keep that guy around he is going to run off customers in no time!!

ItsSpewt

I’m not usually one to leave reviews, but I feel like people should know what to expect. I placed a call-in order over 30 minutes before I got there, thinking it would be ready, but it wasn’t even started until I showed up. Honestly, what’s the point of ordering ahead if it doesn’t actually save you any time? It’s disappointing because this location used to be a lot better. Lately, it feels like the management has really slipped, and the front staff just seems overwhelmed and unsure of what to do. I really wanted to have a good experience, but at this point, I’d recommend taking your money somewhere else if you’re hoping for something quick and easy

MsMoody713

I was in town visiting and decided we would get Wingstop. I live in Houston so this store wasn't even busy compared to the ones at home. I ordered and waited about 25 minutes...I see everyone that ordered after me get their food! So, I ask about mine and she says...its coming! I don't know why I didn't open the compartments, because I would have known that it wasn't right! Its just crazy that after paying $33.00 for wings you'd think it would be right! I called them 8 times only to get a voicemail...no one has called back yet! I will be going back before I leave so they can fit my order! Both fries were literally crumbs from the bottom of the bag! I asked for extra lemon pepper and garlic Parmesan...I had little to no lemon pepper and no garlic Parmesan at all! The container was full on grease! I should've known better when I didn't see one person that looked like an adult behind the counter! Definitely will not be going back!!