As entering we were greeted with a "welcome." Friendly Cashiers and staff. Very clean. Our order was complete nothing was missing and everything was delicious and well prepared as seen in my photo.…

I visited this location today because I was in the area and I truly love this pollo loco. Food was delicious and warm. Ordered my usual chicken avocado burrito! Very kind and welcoming service! Cle…

Food is good chicken was hard today tostatada was so good great prices clean place love the chicken tho the burritos are good service always fast

Food is good chicken was hard today tostatada was so good great prices clean place love the chicken tho the burritos are good service always fast

Juana was very helpful and the store is very clean and the staff is very friendly \nI love it on 47th

Oscar Gonzalez

The food is great but you have to check your bag every time because it seems that they always forget something from your order

Eva Wright

They forgot our large Mac & cheese, sauces and utensils. We had to park down the street and walk back to get our missing items. 😪

Kristie Shanahan

Ugh with this location. Either they forget something, or it’s cold or they are out of it. they take a ridiculous amount of time to take your order. No joke we waited 30 minutes to get our food. In a drive thru with 3 people ahead of us. Just don’t bother.

charleen mcguire

Very busy. Slow service food preparation took more than 35 minutes to get my order, which was two classic chicken burrito combos.....very disappointing....

Frank

Not sure if I came on the wrong day but none of the female employees seemed willing to help me and kept directing me to the kiosk. Keep in mind the machines don’t accept physical coupons and often fail to scan them correctly. The lady at the front gave me attitude and I had to ask her to please do her job and assist me with my order. It wasn’t until a young gentleman stepped in that I finally received help. Seriously, do they not want to do their jobs? To make matters worse, the chicken I was given wasn’t fully cooked so I had to return it. When it was finally ready, they didn’t even call my number and I had to approach them again to ask for my food. Save yourself the time and frustration and visit another location or restaurant since there are plenty of better options in the area.

Soly Vlz

Restaurant it's extremely dirty boogers on the wall so many managers and none of them are capable of telling their employees to clean the restaurant. Fountain drinks are limited to drinks, dirty floors,sticky table's etc. I've never been to a pollo loco this dirty. I'll definitely not be coming back. Horrible experience. ** I manage restaurants and what I saw today is unacceptable**

I order via GrubHub a combo 2 piece with rice, beans, corn tortillas. I did not receive the beans and tortillas. Instead they sent me a salad. I was very upset. Im pretty sure they did not run out of…

I order via GrubHub a combo 2 piece with rice, beans, corn tortillas. I did not receive the beans and tortillas. Instead they sent me a salad. I was very upset. Im pretty sure they did not ru…

I order via GrubHub a combo 2 piece with rice, beans, corn tortillas. I did not receive the beans and tortillas. Instead they sent me a salad. I was very upset. Im pretty sure they did not run out …

My husband and I went in for lunch about a week ago and they added the kiosk. I'm a disabled woman and I can't stand for long. I had one of the employees tell me to use the kiosk and I said I didn't …

I went in today with a group of friends and it was a horrible experience and the sad part was it was the manager who took our order. I forgot to say no pico de gallo on my chicken bowl and she roll…

THE WORST COSTUMER AND GENERAL service EVER!!! I have NEVER written a review before but this one was long overdue, the food is great, when they actually remember to give it to you! Ive NEVER had an…

People before you drive off the drive thru check your food ! I payed extra for chicken and I still don't know where the extra chicken is ? over priced and to barely have any chicken it's insane !…

Cashier , he's a guy I'm guessing he doesn't like his job \nI ordered a small mashed potato for my baby and he grew it to me and landed upside down , we left \nThen I had to wait for a spoon like b…

Placed an online order for curb side pick up. Checked in the website I was on my way and parked. waited about 10 minutes and nobody came out. There was no line in the drive through. I walked in and…

Terrible service. We waited over 30 minutes for our food and when we finally got it there were some items missing. Multiple workers just standing around doing nothing. We tried to get one of the wo…

I know inflation is through the roof but come on if I'm going to pay 40 bucks for 3 items I expect to have enough chicken on my double chicken avocado salad ... it's like y'all count the chicken pi…

Always items missing in my order. I also got a loco salad but the bowl was only lettuce and cilantro. So even the items I get are not correct. I love pollo loco but not this location

Says it's open at 930am, I'm on my lunch it's 947am and it's still closed. There's people in there but not letting customers in.

Sioux De Corpo

It was awful, we drove up to a line in the drive thru. We waited over 15 minutes before I called inside and asked, what was going on. I was told the people that were at the speaker was still ordering. So we continued to wait. Then an employee came out and said they close at 7:00. I told him we have been waiting for over 15 minutes. So we were here before 6:45, and they need to take our order and I was told, sorry but that is not going to happen. He continued to tell me that they have to be out of the building by 7:30 and there are signs at the front of the store that state that. I told him that we are in the drive thru so how were we supposed to see a sign that is in the front of the store. He still refused to take our order. There were 4 cars in line that they refused to serve. To wait over 20 minutes and be turned away was absolutely ridiculous. I asked for the name of the manager and he said he was the manager. I said I wanted his manager information and he told me he would not give that to me. I then asked for the corporate number and again he said no. I asked for his name, he said Jorge. So I guess I'll be getting corps number on my own.. Thank so much Jorge! Worst customer service.

Ricardo Beltran

Workers can never tell the difference between red salsa and pico de gallo, two very different things. I always ask for red salsa, even tell them the spicy one so they don’t get confused but still hands me pico de gallo

Mr. Ivan Real

9:45 am at the restaurant doors are locked for dinning room. The hours posted are 9:30 am - 10:00 pm. The employees see myself out side and don't open the door for dine-in. They say till 10am So im leaving going to Tom's diner. No business for el pollo loco now.

Lisa Byrer

Ordered family meal, got 1 churro should of been 4. No salsa with order and no salad dressing for salad. Very dissatisfied.

Janet G.

Is it mandatory to have a small small portion of chicken on the bowls ? I got an avocado bowl and the chicken amount was definitely not right compared to the actual plate it’ seems ridiculous for the amount it is .

James Davidson

This place was filthy. The floor was gross. The cook was stocking the restroom with toilet paper. Their soda machine had nice and the soda was very warm.

Elvia G

Asked for a double chiken salad and I had to pay for the dressing (not for extra dressing, to get 1 dressing). Really? This is bs. I didn't even get napkins.

Erin Sahi

Didn't get my corn tortillas, we got two salads and one dressing. That's the second time this has happened. The chicken tastes like bad grocery store rotisserie chicken. It's sad cause we used to love this el pollo loco.

Suzy Roach

Got crunchy tacos and the chips and queso just last week and it was great. Today i got the same and it was AWFUL!! Bones in my chicken tacos and the queso was watery and disgusting. I couldn't eat it. Waste of money. Very overpriced. Im pretty disappointed.

A.Angeles alx

Don’t order the rice at This location It was horrible. They must have mixed the leftover old rice with new one Lots of old tough rice. Pretty gross.