Sylvia Sanchez

Food was excellent, and fresh. Didn't need to wait for a long time. Atmosphere is pleasant.... This was my first visit... Four 🌟 is due to trash cans were filled up.....to messy. Cooks were FRIENDLY...😋

Jo Oller

Boy things have really changed in my opinion.. the quality of their food has really become sub- standard. It has made me rethink fast food- it's bad enough that the price has really went UP! And quality is way down. Breaks my heart. I've loved Pollo Loco for about 30 years and I'm not going back. I'll find a food truck before I go there again. Even Stripes gas station is better

Robert H

Food is overpriced for the small portions they give you. Tortillas are cold and hard

MotoXMom4

This was my first time at El Pollo Loco ever. Service- I downloaded the app just see what kind of food and combos were available. I decided to get everyone's (my parents, my 2 year old and I ) order at the table. I was going to order through the app, but it said it would take 30 minutes to complete. Since we were already there, I decided to order at the counter. The first thing I ordered was the Meal for 2 which included 4 pieces of chicken, 2 salads, 2 sides and 4 tortillas. This seemed to be only available in the app, so I ordered from the app since this meal option was not available at the counter. The food said it would be ready in 30 minutes, I went to my table and when the time came close, I sat down in the front to wait. The servers were messing around with each other while they were filling other orders. I watched my order sit on the counter as they would add separate items to the order. My order was at least 10 minutes late. While I sat there waiting for them to finish it. Not cooking it, just packing it. Food- So here is what we ordered.. 1) Meal for Two - Chicken was somewhat small as a portion. It tasted good. I ordered regular ranch dressing with the salads, but they put the cilantro dressing on both. The rice was good. The churros 2) Birria 2 Crunchy Taco Box - "Crunchy" tacos seemed to be deep fried and dripping in oil. Oddly enough, the cheese inside wasn't melted. Very oily and very messy. The tortillas were so "crispy" that they were falling apart when I opened the foil. The meat had a good flavor. I ordered my tacos without cilantro and onion, the consumé was chock full of onion and cilantro. The cilantro overpowered the taste of the consumé. I didn't eat the Mac and Cheese, the Loco Salad was good. 3) Shredded Chicken Nachos - Chicken was oddly cold...on nachos. Chicken has a nice flavor but again...it was cold. 4) 2 PC Chicken Leg Kids Meal - Everything was fine with the kids meal. 5) 2 Medium Drinks - All the drinks Not sure if it's the water or the syrup was going out but all the drinks tasted funny. Overall- Not impressed with the service or food. The chicken was good, but small. I am willing try the one back in Colorado when we get home.

+2

H Alaniz

Last to times I've gone they only have sides no chicken ignorant will never come here again

Graciela

Vanessa at the drive thru was dry when trying to place the order, looked SOUR as if it was a problem I was ordering. Order was at noon. Experience 0/10. I don’t expect people to be jolly 24/7, but atleast don’t make people feel like it’s an inconvenience that they are making you do the JOB YOU WERE HIRED TO DO. SMH

Alicia Luna

The chicken pieces were really small. Very disappointed.

Jeff Randall

The food is good, but they can't get the order right. I go there because we like the food but every 7 out of the last 8 times I have gone there, they forget something. This time it was the side salad. Other times it's been the other sides. They need it up different every time. Today we didn't get any side salads (2) or the chips and question I ordered and paid for.

Priscilla

This was my first time here and this place is garbage! I paid $10 for a “overstuffed quesadilla” and this is what I got. My food was cold and just not worth it. The rice is undercooked and just ugh! Never again. I will stick to Chipotle

Reynaldo Palomares

Birria tacos meat tasted like beef jerky. Asked manager to replace one of the tacos biz meat was supper dry . Manager tried to fry the taco but did leave until fully crispy taco not sure if tacos should be hard or soft My rating 🥴👎👎👎👎👎