El Pollo Loco
Mexican · Richmond
Sobre El Pollo Loco
At El Pollo Loco Richmond, we're passionate about serving up authentic Mexican flavors with a twist of California charm. Our fire-grilled chicken is the star of the show, and you can taste it in every bite of our classic dishes like the famous 3-Flavor Chicken. Our customers rave about the vibrant a...
At El Pollo Loco Richmond, we're passionate about serving up authentic Mexican flavors with a twist of California charm. Our fire-grilled chicken is the star of the show, and you can taste it in every bite of our classic dishes like the famous 3-Flavor Chicken. Our customers rave about the vibrant atmosphere, where lively mariachi tunes set the tone for a fun dining experience. We're proud to offer friendly service that's as warm as our hospitality - ask about our daily deals and promotions!
O que dizem os clientes de El Pollo Loco
El Pollo Loco in Richmond is praised for fresh, delicious grilled chicken and friendly service, especially from staff like Victor, Antonia, and Emerson. The restaurant is clean and often newly remodeled. Some find the app ordering inconvenient.
Pratos populares
Ideal para
Tip: Enjoy great deals and bonuses through the app (though ordering may be tricky). Dining in might be questionable, drive-thru is a good alternative.
Services
Perguntas frequentes sobre El Pollo Loco
Avaliações de El Pollo Loco Richmond
I was in Richmond for the annual San Pablo Avenue March of Hoes from Telegraph Ave all the way up to McDonald, where all the nighttime Hoes come out during the daylight for all to see! It's quite a sight, and the best place to see all the dysfunctional people is from a window seat at the El Pollo Loco Chicken Restaurant, right there on San Pablo Avenue! Let me tell you... Nothing beats watching Hoes strut and shuffle while your eating perfectly cooked chicken and fries! 5 stars ☆☆☆☆☆
Delicious food. Awesome Service. Drive thru available.
Always fresh food, always friendly staff. Line is always long, but they move fast!
Ahunen Mendoza gave excellent customer service, very impressed. I highly recommend this location
Great place, food was yummy, they are fast, and have a great customer service, Antonia, the cashier was so kind and patient when taking my order. Very charismatic individual. Best pollo loco location I’ve been so far.
El pollo loco is a solid fast food place. The chicken is freshly grilled and the all the other options are always delicious. The employees at this location are usually pretty nice and polite. They do get really busy during lunch time and can be irritated sometime, but I would blame it on the some of the annoying customers. The sides we usually get are: fire corn, mashed potatoes, and rice. If I had to make one change though I would say it’s a bit on the salty side. I tend to have to drink a lot of water after this delicious meal.
First time visit & we enjoyed the food. We appreciated the outdoor dining tables. Bonus: note that EBT is accepted here.
On Wednesday night I had dinner with my family and the food was very good very friendly all the workers there is a worker I asked him his name his name is Emerson and he is very friendly good presentation I talked to him and he told me that he was a cook very good worker.
The BEST grilled chicken! I've been a fan ever since they opened years ago. It's always a good experience when I visit. Not much of a wait and pretty clean.
The BEST grilled chicken! I've been a fan ever since they opened years ago. It's always a good experience when I visit. Not much of a wait and pretty clean.
The BEST grilled chicken! I've been a fan ever since they opened years ago. It's always a good experience when I visit. Not much of a wait and pretty clean.
¡¡ hoy fui al pollo loco y la atención al cliente fue excelente todo lo que pedí estaba muy rico
Pretty great deals and lucrative bonus if you buy more I like El Pollo Loco because it's a lot of benefits And quantity.
It is one of the best meals in the area, their salads are delicious. The cashier Victor's service is very good, it would be excellent if they had a cash register to give away such good service.
Always fresh and yummy. Affordable for a family meal. Service has been great and employees are friendly. It's super clean inside and newly remodeled.
Always fresh and yummy. Affordable for a family meal. service has been great and employees are friendly. It's super clean inside and newly remodeled.
The service was excellent. The food was phenomenal, outstanding and amazing the cooks were respectful and very polite and they we\nShowed amazing hospitality
It's excellent an delicious pollo loco en friendly \nThe restaurant lobby it's clean good
If there were half points, this would be 4.5 stars because the app is not good for ordering though it is valuable for looking over the menu and they offer deals to anyone using the app. There are d…
Great delivery!\nEasy ordering!\nGreat, fresh food!\nLove this chicken!\nWill definitely be ordering again. Thanks
Love going through the drive-thru because dining-in is kind of questionable. The tables were not clean, I had to ask for someone to clean, which I got attitude for. They don't have napkins or anything out like salsa etc. not plates... just not the best experience for me with a 3 yr old. Oh and you can only use EBT dining-in which sucks!!
I always order the burrito bowl or chicken Tostadas salad or Pollo Bowl and always the Homemade Tortillas soup. It's filling and tastes good. I order for delivery because it's a few towns a…
I always order the burrito bowl or chicken Tostadas salad or Pollo Bowl and always the Homemade Tortillas Soup. It's filling and tastes good. I order for delivery because it's a few towns away from…
I always order the burrito bowl or Chicken Tostadas salad or Pollo Bowl and always the Homemade Tortillas Soup. It's filling and tastes good. I order for delivery because it's a few towns away from…
The chicken was still dry, but they get good customer service
My thing on chicken,I feel chicken should be boiled then fried or grilled for our own good... Other then that the flavour doesn't really grab me, but there salads are the best any where all there veggies are fresh and crispy(delicious)
Today when I went to El Pollo Loco I did not have the best experience. The only thing I ordered was chips and guac and it took them half an hour to get it done because they were serving people who came after me though what I ordered was a simple thing they could have gotten earlier. They did not have their priorities straight today. Seems like you couldn't be served right unless you were a police officer or complaining (both actual occurrences). They're also low staffed. There were about 20 people in the restaurant but one cashier. My two star rating is honestly nice. I wouldn't recommend coming here until they get their stuff together.
I always order this place chipotle burrito but almost year last two times I get burrito me n my husband stomach get upset after a year I again order thinking may be it's better now but this time tast…
I always order this place chipotle burrito but almost year last two times I get burrito me n my husband stomach get upset after a year I again order thinking may be it's better now but this time …
I literally hate this pollo loco. I'm waiting on the drive thru for over an hour which is fine and then my turn comes up. The mic isn't working for over 30 minutes. Instead of telling the cars to d…
So annoyed I just came from here and ordered an extra piece of chicken for my child . Got home and they didn't even check to ensure that the order was completed . I called and all I got as an ahh l…
Bad service They put you to wait I ordered chicken and it was not cook all the way it was bloody their understaffed, employees seem stressed.... \nMe dieron pollo crudo y con sangre
El Pollo in San Pablo was one of my favorite places to eat at since they opened, but as of today, I will not return until Carlos, a newer manager working the swing shift Aug 19, 2023 is no longer the…
POOR CUSTOMER SERVICE. They get my order WRONG EVERY TIME. I PAY for something I EXPECTED to get what I PAID FOR. They Leave ingredients out but still charges me.
Don't know what's going on there, but when you knowingly give bad chicken to a drive through customer several times in a four week period who's been coming to the same location for several years almost on a weekly basis. It's a problem. Especially when it affects a person stomach. Never had this problem before, but lately the chicken is dry and tastes old! Hopefully the issue will be looked into.
Constant banging of meat cleaver makes it impossible to enjoy being here. When I asked him to stop, he said he was required to do this. This was Sunday evening, 6/29/25. I do not know how often this occurs or if it is now always. When I tried calling a few hours later to talk to the manager, he could not hear me and I could not hear him because of the banging. When I tried to ask him to have the banging stop so he could hear me,, he hung up the phone. No concern for employees or customers. I will never return.
@polloloco Never again I will not buy chicken at el pollo loco in San Pablo CA , I used to buy here all the time but lately the chicken is getting worst, I ordered 2 (8) pieces orders for a total of 16 pieces and all the pieces were burnt I will never will return, not worth spending $36 on trash
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13139 San Pablo Ave, Richmond, CA 94805
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13139 San Pablo Ave, Richmond, CA 94805
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