Never do the curbside pick up here. I placed an order (mcchicken and McDouble and sprite, so small) at 11:15, parked at 11:20, and at 11:40 I was still waiting. I walked in, see a bunch of people s…

We pulled in to get a quick happy meal and ice cream cone. \nPro: the service was quick. The fries were fresh and yummy.\nCons: did not get nuggets in the happy meal box... the main part of the mea…

When you need to pay in cash, nobody shows up to charge you or help you. Hamburguer good.

They used to have a strawberry shake that tasted really good and now the flavor is way off... I know it's been several years since they made this change but I still hope for that older more subtle strawberry shake flavor... I wish they really had that... I just stopped in for this wishful thinking and that was all I purchased on this trip, but I have gone to this location several times over the last year and it's pretty consistent. The service was efficient just as you would expect and they didn't short me a straw or anything like that... The drive-thru and building or updated and things are nice and efficient. There was a lady in the parking lot who was getting in front of people's cars trying to get them to give her money, and she kept running back and forth between Chevron which is right next door to McDonald's and stopping absolutely everybody... She banged hard on my window... Anyway, shake wasn't very good...

Not my regular custumer service person. Was kind of rude, iam a 62 yearold man, butwhat is happening to custumer service. A good morning sir. How can i help you . Instead of here we use the kiosk to place orders, rude!!!!.

Selena Smith

I don’t normally eat fast food but when I do, I am looking for eatability. I got luke warm fries the first pass through. Came back for tough, free, re-fried fries the second pass through. Barely hot

Guthrie Paterson

It’s a McDonalds. What else is there to say? Coffee was mediocre, breakfast burritos were haphazard and the hash browns were the highlight. All for $14.50. So much for being a “value meal”! The bloom is off McDonalds. Sort of a purchase of last resort.

E M

After 3 days at the Ventura Fairgrounds hosting a Scottish tent we were pretty burned out. This covienently located McD's was on the way back to our hotel. The service was excellent as I was acknowledged & helped quickly. I walked in because the drive thru was packed. I pay with cash & had a question. It was busy inside too, but you can order from the boards. Unfortunately while the dining room had plenty of seating, it was really dirty. There was a young person sweeping the street & I wondered 🤔 💭 why isn't h cleaning the dining room area first? Weird. We were maybe 5 minutes from our room, but our food was cold 🥶. I was so hungry I ate my filet of fish w/1 third of a slice of cheese not even melted on the bun. Sad to see the destruction. This is why I rarely visit! Good luck.

+3

I'm little surprised that all the McD's in this area are all below 2 stars, even tho they usually have consistently full drive thru lines of all national fast food places (apart from In n Out). T…

Nick SoManyPossibilities

No wonder people are making McDonald’s into a career! Because they get payed $21 an hour to screw my order up for a double cheese burger with NO onions, and NO mustard clear as day on the screen in front of you. And some how you come up with just a burger with no mustard and double the normal amount of onions! You guys should buy the book “Making Burgers For Dummies!” For all your employees! #McDonaldsIsntWorthIt

Bruce Bergdahl

Somehow McDonald's has it backwards I've been a customer of this franchise for many years, and of the McDonalds brand since the '70s. I worked at a franchise in high school, and I still remember the "customer rights" for cashier. Back then we made about 15% of the $20 min rate, and compared to what masquerades as customer service today, the management and staff deserve less than I made 40 years ago. And thanks to the lunacy in requiring a fast-food worker with a high-school education be payed more for unskilled labor vs general State minimum wage, the trend I see now will continue down the rabbit hole. In 2025, "Customer Service" means the customer does all of the front-end work himself, using a video screen menu board about as intuitive (and reliable) as touch-screen computers were in 1988. After several minutes of frustration bordering on hand-to-hand combat, the fortunate will have entered their orders without requiring the "help" of the staff; otherwise expect to wait for the too-busy-to-help staff surplus hiding behind the milk shake machines to come out wanting to know what your problem is. Yes, that attitude is what 20 bucks minimum pays for, because that much implies over-importance for menial customer training/service chores. If one is fortunate, their order-entry combat is over and now they wait for the high-value staff to deliver it. Otherwise it's back to the waiting game for help in customer serves us. This process is made harder or miserable depending on how experimenting placing an order with the mobile app was. After all of this unpaid employment, food delivery times range from 5-10 minutes at busy times to 7-15 minutes during show periods - yes that is backwards as well Atmosphere is predictable based on which side of the building you choose to sit in: the South-to-East portion is usually clean and cared for, but don't plan on self-service for soft drinks - those are off limits in favor of forcing one to deal with the overly important staff. You won't find as little as a napkin dispenser outside of the staff controlled zone. Now, on the other side of the building, the ubiquitous stretch of overflowing toilet informs the customer they are cold -warm-hot relative to the restrooms. And yes, that stench is probably intentional and permanent, it encourages the customer follow the posted 30 minute maximum loitering rule: wait time for food delivery is not factored in, it's door -to-door time. This location is doing it's best to overcharge and underserve lobby guests, eventually don't be surprised to see the lobby doors bolted shut in favor of a drive-thru only model. The biggest asset for hungry people searching for hot, quality food served by friendly and helpful staff would be to choose one of the other restaurants close by: McDonald's appears to be the only one in the area intentionally ignoring customer service.

Dale Johnson

So slow at the drive thru. Person in front orders goes to pick it up and they don't take my order till he is done getting his food.

Ana Gonzales

I ordered a small coffee and ask for the cream and sugar inside and drove off and it was coffee without the sugar I feel I shouldn't have to check before driving off. At least it was hot coffee. Another thing they have signs saying they need help during the day during the week. I went on a Friday night 🌙 around 8:30pm they were under staff they couldn't keep up with the demand they over work there employees by not having the proper staff being under staff. McDonald's food chain makes enough money to have the extra employees to meet the demand and volume at this location. Absolutely no excuses for this. Especially being right off the 101 freeway expect traveling and out of town guest passing through. Another problem I have ok is when you order inside using there touch screen monitors it doesn't display there specials you'll end up paying full price it doesn't adjust it at the end either. If your not careful and n a hurry you might not catch this. For example there fish filet are 2.50 each on Friday special & regular price 4.49 at the monitors it won't say 2.50 it will give you the full price. Annoying. Hope this is helpful to many.

Rude. We need a McDonalds on Ventura AVE because this one is bad. The best McDonald's in Ventura goes \nThe one by Target 4110 E Main St\nThen 5980 Telegraph Rd

The cashier wanted me to pay for medium drinks for the five dollar meal. Then he told me it was the sales tax. The manager had to come over and correct his error. The two meals were in one bag that c…

The cashier wanted me to pay for medium drinks for the five dollar meal. Then he told me it was the sales tax. The manager had to come over and correct his error. The two meals were in one bag that…

One of the worst McDonald's. Dirty inside . The people who work there are super rude and ignore you. The restroom was disgusting to use and didn't have soap! Couldn't even get anyone's attention so…

Terrible service, men's restroom doesn't work and they won't allow you to use the women's bathroom to wash your hands.

Terrible service, men's restroom doesn't work and they won't allow you to use the women's bathroom to wash your hands.

I dont mind using a kiosk but PLEASE atleast use your CUSTOMER service to do your damn job and help the older people who arent great with tech. Im in customer service and i would NEVER turn away …

Bro what is this, I paid extra for some Big Mac sauce what is this. I just wanted to dry the new chicken tenders

i waited 37 minutes for three burgers and they forgot one of them. also it the bathrooms were even more disgusting then usual mcdonald's bathrooms

i waited 37 minutes for three burgers and they forgot one of them. also it the bathrooms were even more disgusting then usual mcdonald's bathrooms

This McDonald's sucks ass!! long wait. Management lacking heavily. Soggy burgers. Nasty fries.

This McDonald's sucks ass!! Long wait. Management lacking heavily. Soggy burgers. Nasty fries.

This McDonald's sucks ass!! Long wait. Management lacking heavily. Soggy burgers. Nasty fries.

I stopped at this mcds from spending all day at Lake Casitas. Needed a coffee to keep me awake for my over 2hr drive back home. My boys needed to used the restroom so instead of going through the D…

I stopped at this mcds from spending all day at Lake Casitas. Needed a coffee to keep me awake for my over 2hr drive back home. My boys needed to used the restroom so instead of going through the D…

Terrible. Was so excited to eat McDonald without my kids. Got a 2 cheeseburger meal all for me. There was No ketchup. No mustard. No onion. Literally dry beef and cheese. WTF. With old unsalted fri…

This place deserves negative stars. Do not waste your time or money... the children they hire do not care about customer service let alone your soda cup will be dripping with soda all on the outs…

This is the worst McDonald's: On multiple visits, cold fries, workers who couldn't care less about their jobs, burgers that seem like they've been sitting around. I gave it enough chances. An In n …

This has to be one of, if not the worst, McDonalds in Ventura County. You have a bunch of kids, which is okay, as long as they a modicum of social intelligence, manners and can count change in their …

Slowest service ever. No soda machine available to the public so i went to get a refill of my large coke and the manager came back with a small cup. I asked him why is the cup a small when i payed for a large and he said it was “their rule” 3/8/26

Monica Cacho-Sanchez

I have to say HORRIBLE EXPERIENCE EVER! VICTOR THE SO CALLED MANAGER WAS RUDE AND SO WAS RAMONA. ASKED FOR HELP AND BOTH OF THEM IGNORED ANSWERED BACK RUDELY. ALSO, RESTAURANT IS DIRTY AND BATHROOMS SMELL LIKE URINE! WORST CUSTOMER SERVICE VERY UNPROFESSIONAL! THEY DONT WANT TO WORK! KISOSKS WEREN'T FUNCTIONING EITHER AND THE LEFT ME STANDING LIKE A IDIOT.

Melody Kranz

It took them 20 mins after arrival to bring out my small $6 curbside order after serving many drive-thru customers that arrived after me.

Robert Lozano

I was on my way home from working a graveyard shift and I felt like I was starting to swerve and lose focus on the freeway so I pulled into this McDonald’s to grab a coffee and wake up a bit before I’m back on the road . Unfortunately 10 minutes into it my coffee break was cut short by the McDonald’s parking lot security knocking on my window and shining his high beams towards my car. I get that because they are situated in a area with lots of bars all around they’d want to keep people from spending the night here but they disregarded my attempt to get home safe and told me “they’d appreciate it if I left Now”. I’ve spend lots of my hard earned dollars here countless times for years just to get interrogated and kicked out for trying to enjoy my coffee. Guess I’ll take my money somewhere else more welcoming.

Jason Smith

Walked into the restaurant you could see they did not want to address me, but they addressed two or three people after me and also serve them before asking me if I needed anything or if I have an order, I’m here for A delivery order and she served other drivers before me and it was the assistant manager. You can tell she has an ego.

Pamela Schoonover

well, we ended up not eating there. we needed to use the restroom,you have to have the code... and once in the bathroom I had to leave as it was the worse smelling bathroom I have ever been too... so we left to find something else

Juggle07

I frequent this McDonalds often as it’s on my way home from work. And while the food is usually fine, today was horrendous. I took a bite out of my cheeseburger to find a sticker in it and the second cheeseburger I ordered was missing pickles. When I called to speak with the manager, she wasn’t understanding at all and didn’t take initiative to resolve the issue. I didn’t want a refund or to have my burger remade, but instead asked that she speak with her staff about doing a better job. Instead of considering my suggestion, she raised her voice and tried to defend that her staff is doing a job. Well, I have clear evidence that they aren’t…

+1

Daniel Lindsey

Well my burger was still raw inside so that was great. After driving 20mins home before eating I wasn't going to spend another 40mins to get it replaced.