Susie E

This location had been good but lately the orders are wrong or the food is terrible. Point in case, spicy chicken sandwich served with what had to be a reheated piece of chicken because it was practically petrified. I had to toss it out, the dog didn't even eat it.

char p

Ordered 3 items and my order was wrong. The wait wasn’t too bad but I prefer it to be if it means I get what I paid for. No spicy good good at this location. Would have given at least 4 stars if my order was right I got nuggets I ordered stuffed jalapeños.

FallenOdachi

It was alright like any other fast food location.

Taylor Bedwell

I come here often as it’s close to my work. I get the same exact order every time I come. The consistency with that order is wildly different every time I receive it. Half the time it’s lukewarm, half the time it’s drenched in sauce, half the time you can’t see the sauce, half the time they forget the side sauces THEY ASK me about, and more than half the time they make you pull out of the drive thru, wait in a spot, and give you your order outside of the drive thru. Why do they do this? Because they are trying to inflate the analytic data that corporate likes to see. They want their drive thru times to be as low as possible at the expense of an annoying inconvenience to the customer. It’s a bad way to do business and corporate sees FAKE numbers. Showing they are performing better than they actually are. It’s truly insane how inconsistent this place is. It’s time for me to find a new drive thru. I suggest the same to you all.

John Umfleet

1/04/2025 around 11:12pm Jack in the Box San Dimas off Arrow Ave. Food was fine. Attendant named Juan was very rude. I had ordered a 7pc stuffed jalapeño, two regular tacos, and a chicken sandwich. I received one ranch and some ketchup. When I got to the window I paid for my order, then noticed one ranch and the ketchup in the bag. I asked for one more ranch and the attendant Juan was very disappointed and got angry and disgusted that I had asked for one more ranch to go with the 7pc jalapeño poppers which I only had received one. He replied in an upset manner….that will be an extra .25 cents! I said that’s fine, and Juan actually charged me the measly .25 cents and gave me the ranch. I’m stunned I’ve never experienced this at a fast food restaurant. Is management forcing their workers to nickel and dime their customers? If so shame on management and if not shame on Juan.

Msv V

Place is 24 hours and says open on the door, but everything is locked and drive thru is blocked. Wasted my time

DJ USA

Stay away from this place. They mess up your orders all the time and then refuse to fix it. It has happened to me multiple times. STAY AWAY!

Jazmin Andrade

I placed an order through Uber Eats. There’s no option to add ranch so i asked the driver to get some and apparently they charge for ranch now. So add it to the Uber Eats website.

veronica veloz

Has to be mamangement failing their team. Ordered my food through their app at 10:45 and got it at 11:20 something.

Joe Silva

Made an Uber Eats order and called the store, to ask for Ranch and Taco Sauce as it isnt available on Uber Eats. I was then told it makes it confusing to call in as they may have many Joes ordering.... it was quite obvious the young lady was unhappy with her job and was using the phone. How about putting the sauce in the bag and calling it a day, rather than making the customer sound like a nusense

Christopher Prescott

I walked in the other day first thing in the morning and the place was filthy. I walked in today with my family and the place smelled really bad and again was filthy. If this is how nasty the restaurant is I can only imagine how gross the kitchen is. We walked out and left. We will no longer be eating at this Jack in the Box.

Horrible service. Extremely slow. The chubby Hispanic girl with glasses who claimed to be the manager working the night shift actually flipped me off. Incredibly rude. This has been escalated to corporate.