Emma Marie

Faya the girl working the drive thro put her fingers in my cup before filling it up, if she had gloves on I wouldn’t be worried about it but seeing as she was working the drive through and had been touching cash and god knows what else this was really gross. The staff here are also not very nice (I come here often so I know).

The worst customer service I have EVER gotten. This location is horrible. It opens at 9 am, I waited till about 9:15 to place my order online as I know ordering the minute a place opens can be annoying. I then proceeded to sit at the speaker for ten minutes with no responses. I tried calling the store about three times while I was sitting there, no one picked up. I then pulled up to the drive thru window in an attempt to talk to someone and no one ever came over. I could see a worker doing prep work in the back and getting on his phone inbetween it, completely ignoring my car and my online order apparently. I called while sitting at the window TEN more times, the worker completely ignored all the calls. Pulled back around to try to go inside, the doors are locked. At this point it is 9:30. I am fuming, completely being ignored the entire time. I pull back around to the drive thru window and have to honk loudly three times for me to be acknowledged at all. FINALLY someone unlocks the window and speaks to me. She is clearly in a bad mood and frankly, I do not care lol! I have worked at Chili's for 5 years, I know customer service sucks, but this was COMPLETELY rude and unprofessional. She asked me if I had an order, I told her yes, waited about 10 minutes for my food (which i ordered at 9:15, its now 9:45) and when I STILL say thank you when she hands it to me she says nothing back and gives me a dirty look. Pretty sure she was a manager too given her uniform, awful service and attitude. I usually have very pleasant workers when I come through here, but I will definitely be driving the further distance to never order from here again. I don't even want to eat this food now because I would not be surprised at all if they did something to it because they hated serving me so much apparently. This "fast food" made me late to work because of horrible service. Go work somewhere else if you hate your job so much.

Shaunda Goings

UberEats nightmare! Line wrapped around the building, dining room closed (it's supposed to be open), been sitting here 45 minutes in drive thru! I'm not going to be penalized for cancelling an order, this is ridiculous! My customer is furious and this is wasting my night.

Johanne Steils

Hey!! So if im paying $3 for some cheese sauce, lets start actually including it in my order! Yeah? Or is that instruction too much for you guys to comprehend?

Amber Justice

When we walked in to place our order the front counter host announced the restrooms were down. As we sit down to eat we hear a little boy telling his mom he had to use the restroom. She replied they said the restrooms are down... no sooner than that i witness the dishwasher walk out from the back and let some lady go to restroom... what? So i go to counter to ask the host about it and he informs me that the dishwasher picks and chooses who gets to go in there... Are you serious? I then ask to speak with management... They both are like the men's restroom is down but the ladies is open, then they can't seem to find the key to get in to restroom cause dishwasher guy had it in his pocket... I said you're dishwasher guy got the key and is apparently picking and choosing who gets to use the restroom... Seriously are we this miserable in our lives that we refuse paying customers and children to use the restroom when the restroom was working completely fine? The guy host at front counter was the only awesome one there and what i witnessed from everyone else was uncalled for and very unprofessional... Don't go here if you need to use the restroom while you're dining in because you won't get to use it and not because it's out of order but because they just don't want you to use it or will pick and choose who does get to use it... Shame on yall for real...

Elise

DO NOT eat at this Taco Bell!, I complained a few times about how my food came burnt and my fries came stale, therefore it took away my appetite so I didn’t even get to enjoy the rest that did come soggy, and so it was 27 dollars for all of it and they only refunded 9 dollars, I want my full refund and I want it now!!

Ryan Deemer

Video on the internet going around about how one of your employees was extremely unprofessional and stated she was gonna put hands on a customer. Trust and believe she acts that way towards me, yall have a bigger problem on your hand. Learn professionalism a d get your store figured out. Seriously trashy store and the employees reflect that.

Angi

$ 11.96 + tax for 4 soft tacos supremes. I could've put all the contents from all 4 soft tacos and it would've made one normal size soft taco. DEFINITELY NOT WORTH THE PRICE. MUCH BETTER OFF BUYING A CHEESEBURGER OR HAPPY MEAL FROM MCDONALD'S. YOU'LL GET WAY MORE FOOD FOR YOUR DOLLAR..

Albert Sadler

First thing that I did not like the young lady at the register, took my bank card and laid it onto the pad where you make your payment and left it there the entire time I was in line. Then she proceeds to hand me a drink that I didn’t order and I’m staring at her like give me my bank card, please. The first thing I thought was, she was trying to take a photo of my card or something like that. Then my order was incorrect. I have an allergy to tomatoes, and they still put tomatoes on my order. Food looked horrible. I was on A short lunch break. I did not finish all the food. When I went inside to get my order corrected, it took well over eight minutes for me to even be acknowledged. My Chalupa‘s Looked horrible. My Doritos taco was all broken up.

+1

Jason Clouse

Wow if this is the case start sending forks.05/10/24 look at the picture The manager and the gentleman that worked driver thru was friendly and helped me out with my issues. Too bad there’s not more of the people. I work at IUPUI and eat here a lot and tonight was an awesome experience 11/28/2023 at 7pm UPDATE DRIVE THUR NOT THE ONLY SERVICE WAITED MY ENTIRE LUNCH FOR MY ORDER

Autumn Bowling

I don’t expect Taco Bell to be the equivalent of a steakhouse. I don’t expect perfection. But, yall can’t seriously be charging $11.29 for a chalupa meal when you’re going to fill them like this. Like, in this economy? Really???? The cashier was nice, but what are your cooks doing yall? I know it’s 11:30pm but seriously? It wasn’t even that busy.

Tawanna Hayes

I come to this Taco Bell because I DoorDash I don’t come to this Taco Bell anymore for personal food anymore. I don’t think they know how to handle drive-through DoorDash orders and people coming inside the restaurant at the same time. Should noone be waiting for a whole hour just to receive some food DoorDash should not be sitting there for a whole hour. When you have Dashers that’s ready to pick up the food that’s already ready and they’re sitting for hour so that means the food that’s ready been sitting there for over an hour because they don’t know how to manage a restaurant yall need to find someone that knows how to manage that means not coming there because they want the title, but actually knowing how to manage a restaurant and get things moving for the company it’s a business. This is unacceptable. It’s every time I come. First picture 2:15 Second picture 2:46 third picture 2:58 fourth picture 3:16 All A.M.