Herbert Yu

Prettiest good haircut. For $22 hair cut, gave $25 to her, ask me if I need change, No. Do you need receipt? Yes. And then, I got this receipt of $22.

lou c

Went here the other day and said “good morning” to the man at counter. Got no response and the “millennial stare” back except dude had to be well past 40. Waited 10 min for a black coffee as they seemed to be prioritizing online orders. I was 30 seconds from just walking out without it.

Aria Scarlett

The employees can be kinda rude and not very approachable plus I ordered a bacon sausage and cheese sandwich and got this instead. Doesn't even have bacon on it.

Thomas Palamootil

Terrible delay in billing and coffee taking for ever … Busy place but not expected more than 15 mts of waiting Thanks Geomette for checking and handing over the coffee

Adelina Perez

I went inside to order and notice this place is kind of unsanitary… I notated they just leave their pastry out sitting in the open all day not covered or anything. I find that kind of gross and germs or bugs could just fly on them. Also while the girl was making my drink she was asking me how I wanted it made. Drink came out nasty unfortunately, I highly recommend going to Castro Valley location over this San Leandro one. Castro Valley location has their pastry put up not all out in the open, very friendly and makes your drinks perfect every time!

Lori Gibson Washington

Never thought the answer to "what am I drinking" would be "nothing, but I am wearing the latest in cold brew." Note to Peet's: "Oops" is not the correct response when you knock over a container of cold brew onto a customer. AND it's not good customer service to watch a customer clean up the counter, floor and table, while another is cleaning off her purse, briefcase, paper files, and brand new white top. NOT A HAPPY CUSTOMER!!!!

Worst peets I’ve been too. Worker was so rude with an attitude when ordering.

Strawberry Cheesecake

The barista seemed impatient when I wanted to order and it pressured me. Also he gave me a dangerously BOILING hot cup of tea without a cup sleeve, and I had to ask for it. It was a middle aged asian dude that took my order, I do not know his name. This is poor customer service and negligence of the cafe for serving dangerously hot tea. The tea was so hot that it burnt my arm and tongue and caused severe blisters. I hope the manager checks this because it's not okay. Would not recommend this place at all. You're better off going to a different coffee shop, where they actually care about the temperature of their drinks.

Z

Used to come here everyday! Loved the service and all till there’s an Asian dude middle aged ! Rude, and disrespectful! There was an immigrant couple who was trying to order but they didn’t know what to get! And he kept yelling and fussing over them! I find that very racist and so disappointed at management and his coworkers for not saying anything

LoveLyndetta

I order from this location a couple of times a week for breakfast or lunch via DoorDash. Today, when my order arrived, I was disgustingly, surprised to find a bug at the bottom of my Tropical Iced Green Tea. I reached out to the store and told Dominique, the rude woman who I assume is a manager of some sort, about what happened, and to say that she lacked empathy for a customer's negative experience wouldn't even begin to describe the experience. As the conversation tensed, she immediately removed accountability from herself saying, "I didn't make the drink," and proceeded to tell me, "Ma'am, I don't need you to tell me what . . ." after I tried to suggest that her team needed training on cleanliness and attentiveness. Customer service has gone to hell. There was no empathy, no accountability, no genuine apology, and no appeasement for sending me a gnat/fly bathing in my tea. Needless to say, I'll NEVER frequent this location again because not only is the store dirty, the manager is not open to retraining her team. I called the District Manager, Lisa. No answer. Then she called me back and hung up immediately. Since I can't talk to someone with sense, maybe CDPH will convince them that they need to retrain their team.

Klaatu Prime

Wildly inconsistent service. I've been using their mobile app due to the pandemic,and if I don't seem to get my order in as soon as they open, they either manage to get it wrong, or they take a half hour after the projected time to make it. The final straw was when I got a half full cup after waiting on my order for a half hour after the app said it should be ready. I changed to another, smaller, local coffee shop and I'm exponentially happier. Apparently Peet's doesn't seem to care about my business. Update: I used the rest of my purchased credit I had here. I used the online app and ordered my usual with the "Reorder" button. Surprise! They got it wrong (and approximately 20 minutes late). When I asked why it was different, they told me that it was what I ordered. The barista was more than a tiny bit rude, and one of the other baristas had to tell them to just remake the drink. With a $7 cup of coffee you'd think they could be bothered to get it right.