Menal

I was missing several food items. Idk what happened with this location but everything has slowly gone downhill from food quality to customer service in the past 6 months.

Eienai Fuyushi

Have eaten here for years and they always forget an item I order. Don't bother going here if you want more than three things. Take the fam some place that cares.

TiShe Createdd

I rarely write reviews, especially since I’ve worked in customer service myself and understand how challenging it can be. However, my experience the other night was genuinely disappointing. My coworkers and I (we all work at Starbucks) stopped by Taco Bell as we often do. It was busy, so we expected a bit of a wait — no problem there. I placed my order at the same time as one coworker, while three others ordered after us. After some time, everyone else in our group and most people who ordered after us received their food. Leaving me still waiting. At first, I brushed it off, assuming my order might just be taking a bit longer. But after 30 minutes passed with no update, one of my coworkers politely asked about my order. We were told it was being worked on. Another 20 minutes went by with no progress. Eventually, after nearly an hour, I was given just fries and one taco, and never received my drink. Another one of my coworkers also didn’t get their drink. I waited an hour for two items, with no a bunch of “I’m so sorry’s” and no effort to make things right. As someone who takes pride in providing good customer service, this was disheartening to experience. I don’t expect perfection, but I do expect basic communication and care for customers.

Jared Gilbreath

Don't waste your money on the cantina bowl. It is not worth $7.99. The customer service at this location has drastically gone down hill.

Mo Mo

I work at starbucks, and came with a group of friends after work. My friend waited an hour for her fries, which were cold- and she didn’t get her drink. My other friend also didn’t get his drink. My drink was left on the counter, didn’t call my name out or anything. store was messy and the manager was full of excuses. hands down the worst Tacobell i’ve ever been to!

Rickey Fowler

Manager called me a liar. Also my order was wrong.Place is trash but it is what it is when you have employees thinking they run the place. Me personally I will eat dog food before I go there again!! I don’t do reviews. That says a lot!!

Roger McElhannon

Took the grandkids here at their request. The order taker said she needed to take the order at the kiosk. In the middle of taking our order,she walked off to go back behind the counter. It was a major shock. No explanation, no excuses. My wife had to finish putting the order in. There was no option to print the receipt. I had to back to the counter to get the receipt and the cups. It was horribly inefficient.

Tory Scoot

My order was completely not correct I ordered the new Baja blast looking forward to it And I got a regular one I also ordered the new cool ranch taco And never got it The nacho cheese sauce was gritty And on top of that The chips were steal Food was not fresh at all do better

Brian

Went in for an afternoon bite before work. Ordered a combo. Chalupa with tacos I think. The gordita bread was cold and hard. The food tasted bland. The tacos became soggy from their "beef" grease by the time I was able to eat maybe half of the chalupa. I hadn't had any food all day and didn't have time before work to send it back. I expected the food to be edible and correctly made. The only good part of my experience was chatting with the cashier. She was friendly. Otherwise, the entire experience was well below acceptable for food service to the public. I will never go back after that.

Elisa

Ordered the #8 combo (Doritos Locos Tacos), no lettuce, extra cheese. The tacos were pretty much bare. See photos. I went during my lunch break so didn’t go back. All three were like that. Now I know, next time I’ll just grab a bag of Doritos somewhere. It’ll be cheaper and more filling.

SheQuice Roberts

I told them that my chipotle chicken melt was stuck to the paper 2 days ago, causing the tortilla to rip and fall apart and I was told it wouldn’t happen again. However, that’s exactly what did happen again tonight. I hate this place so much, nothing but kids work there and they don’t give a care in the world. This is precisely why I drive all the way to Forney for food most times because the quality is better than Terrell ever will be!!!! 🤬🤬

Cecil Forman

How hard is it to get no sour cream on stuff when you ask for it. It is literally every time we go to this taco bell it happens. If it wasn't for the price and the easy availability of it we would boycott this location. Sad.....