Bryan N.

I love the atmosphere of this place, the place settings are simple yet elegant. The patio area is beautiful, if you are here when it's cold they have heaters so you can enjoy the outside without freezing. The food (looking at the burritos) is surprisingly filling and great tasting and the chips that come along with it on the combo are nice and crispy. I've been here a few times now and I just am surprised of why I never came before, great atmosphere and good food. If I had one thing to criticize that would be the bathrooms, I wish it would follow the updated look of the whole restaurant. I really recommend you coming here if you haven't in a long time it's refreshing.

Good place to get sum grub... ....

Susan Gutierrez

We have gone to El Pollo for many years. The food is clean and tasty. We would have rated a 4, but during the many years of going, we have noticed a major change in quantity of meals while prices have risen. The staff is very friendly.

Ronald Ramirez

The service was okay. I wait a little bit to get my food. The place is little dirty the tables and chairs. The neighborhood is good. The price is high. Not too hard to find the place. The parking is not the greatest need more parking. The food was good. They need to cook the chicken a little bit more.

John D

For the third time they missed something I ordered and PAID for. This time after receiving my order I checked and saw they did not give me my churros. I returned, showed my receipt and waited while she filled several other orders then had to prepare the churros. When she gave them to me no apology. Can't believe this is what you get for $20 an hour. I will not return to this restaurant. No accountability.

S M

My family orders take-out via the app several times a week from this N. Upland location. We usually order a tostada among other items and the app requires us to specify which dressing we want (Creamy Cilantro or Ranch). We always specify Ranch but NEVER receive it. We either receive the Creamy Cilantro or no dressing at all and have to ask for it when we pick up the order. We are always met with an argumentative response that the dressing is in the bag which is not true. We have to ask for the dressing multiple times and each time are told it's in the bag in a rude and defensive tone. I'm not sure why they have to be so argumentative about it, or why the app requires us to specify the dressing if the staff isn't going to pay attention to the order in the first place. It's ridiculous and frustrating to have to argue to get a packet of dressing. Recently, when we picked up our order, we could immediately tell that an item was missing from our order and brought it to a staff member's attention. We were told in a stern and defensive manner "it's all there; it's in the bag" which was not true. We politely explained that we ordered 3 items but only received 2. The staff member doubled down multiple times and insisted it was in the bag. A manager finally got involved and found our missing item. It's frustrating to spend $35-50 dollars several times a week and to have to argue with a staff member to get a lousy packet of salad dressing or to get our entire order in the first place. If anyone from EPL is reading this, you need to hire more service-oriented team members who are not defensive and argumentative over simple requests. We order a lot of take-out and will think twice about ordering from this EPL location. EDIT: It is now several months later and this EPL location just can't seem to get orders right. Today we ordered a meal with mashed potatoes and it came with beans instead. Two weeks ago, we ordered 3 entrees and only got 2 and when my husband questioned the clerk she insisted over and over that the order was complete so he brought it home and then of course discovered he was right and had to go back. Of the 2 entrees we received, one was completely wrong and had a thigh instead of breast meat and totally different sides. We will no longer give business to this EPL location; It's not acceptable to spend $30-40 on a meal only to have it be wrong.

Kelli Cobb

Had a unusually bad day. After spending the day at my brother's funeral and not eating a thing all day I was craving some chicken tacos. We spent over $100 on our meal and it was completely awful! the end to one of the worst days ever. I didnt even go back to complain because I just wanted the day to end...

Kelli Chillson

Ordered $37 of food, I arrived home not getting the Chips & Queso that I paid for on receipt. Then when I called the person who answered phone telling me "They gave you guac not queso. .. sometimes we mess up orders." SMH! Horrible service, Im not going to this location any more. There are better locations I've gone too and never had issues. This location hit 3 strikes ypur OUT!

Patty Vega

I ordered 2pollo bowls and wanted to add lettuce to my bowl. When I got home my pollo bowl had 3 tiny pieces of lettuce and and 4 tiny pieces of chicken swimming in nothing but bean it looked more like I had ordered a soup of beans. I called right away to speak to the manager and the manager who claimed to be the manger Rene was the most rudest person I had to deal with. He refused to replace my bowls and screamed at me in very broken English so I asked him to speak Spanish to me better to see if that would help the situation better. It was worst he continued to be rude and told be that if I asked for lettuce in my food why didn’t I just buy a salad. He refused to credit the order and said that he would not exchange the gross bowls he himself had made. He continued to argue and treat me horribly and then hanged up on me. I will be reporting this horrible person to corporate and exposing him. I will not allow him to continue running business as he pleases and treating customers like this. He has no customer service ethics

Randall Witowski

Looked forward to the new double chicken tostado. The add showed fresh avocado, 3 slices and a generous serving of chicken. we received a single slice of very brown avocado, that looked like it had been left out for hours and hours. The chicken had so much hormones in it that the wife and I we still awake at 3 in the morning, vowing never to take away from there ever again. Try upping your game to at least slightly representative of the ad on TV.

Michael F.

These are the last three pieces of burnt, black chicken I was given via the drive thru at this place. A patient, courteous young man took my order, and I impressed upon him that I wanted "juicy" moist, fresh chicken. The cook apparently dropped the ball and gave my family and me old, burnt, dry pieces. I paid $31 for garbage. Double check your order or just avoid this place. This is just soooo wrong! I tried AGAIN today. While tge chicken was of much better quality than that I wrote my initial about, the order this time was WRONG. I just can't win with this place. I think at this point I have allowed them to rob me for the last time. We just couldn't enjoy the meal with incorrect side orders and WRONG salsa variety. Again, this is just wrong and so frustrating. Cook st home; I am going to take my own advice...