Everything is, almost, impeccable. Bravo. However, [I think she is the manager] . . . she is speaking so LOUD now and then. Sometimes she instructed the baristas from the room closer to the counter. Not friendly at all. I know it's not a library. While working on your laptop (sometimes reading and writing), her voice is a bit destructive. Thank you for the food and service.

I went through the drive-thru on February 12 after 9 PM. I ordered a venti Banana Bread Matcha. The blonde-haired employee took my order, but she didn’t repeat it back to me to confirm, and her tone felt a bit rude. When I received my drink, it was a grande instead of a venti. When I asked about it, she said I had ordered a grande. I’m sure I ordered a venti. I was in a hurry and didn’t want to argue, but it honestly made my night worse. I would really appreciate it if, in the future, employees could repeat the order and make sure it’s clearly shown on the screen to avoid situations like this.

Carlos Ellis

My tea was horrible. Very disappointed 😞 Honey citrus mint tea usually is good but today someone just let the entire tea bag explode inside and didn't care to remake it.

Lauren Cummins

This is the slowest Starbucks. The one that's 1 mile up the road on belt line is way more efficient. The drinks at this location are also made incorrectly every time I go here. I live around the corner and have come here a lot. Not anymore.

S L “Sandi” Thompson

At any given time outside of home office working and long outside meetings, Starbucks is my go-to to complete some much needed tasks While in this area, I made a first-time visit to this one. The normal greeting wasn't welcoming , nor were the 3 baristas. The ambiance just wasn't the norm. This location didn't acknowledge or seem to care about customers or at least what I experienced. The barista that tried taking my order before giving me an unexpected drill about a regular drink I always got before I decided not to order and just leave wasn't friendly and seemed bothered. SN: Everyone at this location should take a big sip and recycle from the hospitality cup of Starbucks 18208 Preston 👍🏽👍🏽

Be ready to spend 25 minutes (!) of waiting 2 drinks from online order, no one will tell you how long to wait though. Enjoy

Ali

I suggest for the owner to try and order a drink and see how bad the customer service is. If someone doesn’t like working here then it shouldn’t be the customer’s fault. Worst attitude ever at the ordering window

Andrane Mems

Worst Starbucks ever. Most Starbucks baristas and cashiers are nice and chipper. Not here. They’re awful.

Roxanne Hunter

This morning I mobile ordered a holiday drink. When I arrived ,the drink wasn't out and I waited at least 20 minutes. On top of that, the drink that finally came out was not what I ordered. It was not a complicated order, there were no special instructions...it was straight off of the menu. When I went up to tell them, they acted extremely put out, even though I was very polite and nice. After 10 more minutes, my new drink came out, and it was still wrong. I didn't have time to continue to wait, and I knew they would not be pleasant if I had to yet again explain that my drink was incorrect. I am very disappointed because I was looking forward to trying this new drink. I have gone here a few times in the past and have experienced a similar thing. They manage to mess up almost every time. A little customer service and kindness would have gone a long way...and I have yet to run into that at this location.

A N

Awful. Missing 2/5 of my items and instead of refunding me like they SHOULD through grubhub they leave this note. 1. I know you can refund it, restaurants that have been missing my items have refunded me before 2. So you’re making it the fault of the customer??? Grubhub will not refund me and I tried to show them this photo as proof and they do not care. It is on YOU to refund the items YOU’RE missing. Horrible.

Lori

All 3 times I’ve been to this store, usually, in the evening, all of my drinks have been loaded down with ice. This last time I decided to ask the guy at the drive-thru why there is so much ice? After five sips, the drink was gone. The young man at the drive-through proceeded proudly to tell me that they put 90% ice in the cup. With a drink being almost $6.50, I think these are drinks are overpriced at this store. The Starbucks at 15th and 75 does not put 90% ice and the drinks are absolutely delicious. I think I found my new Starbucks to go to. I won’t be wasting my money on five dollars worth of ice toward the cost of my drink.

Ihateyourbusiness Yousuck

I was in hotel and walked over from a business meeting to grab something real quick. It took over 15 mins and I seen people going through drive thru that pulled up at the same time left way before me. Next time don't walk in. I was late going back.

Yasmin Dreamer

Came here 3 days in a row. Gave my name (Jasmin) every time. Watched every other drink get called out except mine. Y'all got beef with me or just scared of two syllables? Coffee is mid, did not enjoy the silent treatment. It started feeling kinda uncomfortable, like I didn't exist. Not a good vibe. I won't be coming back.

Null Null

Please make sure there not giving out dirty cups at Starbucks this unacceptable. Management has to do better. Yuck! Make sure you check your drinks before drinking!!! Please the department needs to take a health in Safety class on cleanness. last time at this location.