Starbucks

Eleanor Espiritu

Manager/Supervisor of this location made an initially bad visit good. That is great management skills, when you identify something wrong and make it right within seconds. Kudos, I will be returning because of the excellent customer service.

Pailin

Last time i ordered on their app and they didn’t put any syrup in at all when I ordered extra. Gave a feedback through the website and got a very good response. Today I went back to pick it up and the manager told my hubby who picked up our drinks came out and said she personally made the drink herself. I really appreciate it and this is why I’m a loyal customer at Starbucks. Anyone can make mistakes but they make it right.

Mobile orders can take too long but in person is quicker. Sometimes they forget the Hazelnut but add it when Ive made them aware, not a big deal. Always stop here so am in an out.

I went there a little while ago and didn’t have the best experience. I bought a drink and it came out pretty quickly but my friend had to go to the bathroom and there were multiple boys who were vaping in the bathroom making it very uncomfortable to go. I hope they check in every once in a while to see if there’s something wrong, but that was the only issue I had there. Overall decent experience though.

Staff there is very friendly and helpful. They’re very fast with mobile orders which makes it easy for me to pop in and grab my drink. They never make the orders wrong and every time my drink taste consistently the same

+1

Good, I enjoy dragon fruit drink. Always busy place.

+3

Alex

Staff there is very friendly and helpful. They’re very fast with mobile orders which makes it easy for me to pop in and grab my drink. They never make the orders wrong and every time my drink taste consistently the same

Celmira Lamadrid

Good, I enjoy dragon fruit drink. Always busy place.

LLW

Mobile orders can take too long but in person is quicker. Sometimes they forget the Hazelnut but add it when Ive made them aware, not a big deal. Always stop here so am in an out.

Elli Hong

I went there a little while ago and didn’t have the best experience. I bought a drink and it came out pretty quickly but my friend had to go to the bathroom and there were multiple boys who were vaping in the bathroom making it very uncomfortable to go. I hope they check in every once in a while to see if there’s something wrong, but that was the only issue I had there. Overall decent experience though.

food was fine, but they messed up my coffee on Doordash. Ordered a Grande Blonde Vanilla Latte. HOT under the HOT section. They gave me iced. Cant drink it. Sucks. Idk man. Just double check.

Don't get me wrong, it's a great experience all around, except for the massive amount of youths who flood the store when school or activities let out. They crowd around the pickup counter even after they've been told not to, and I didn't even see my drink until after it had been put up and announced. I'd take a picture, but that would be in poor taste... Just take my word for it.

The people that work at the Starbucks are lovely. I enjoy the convenience. The drinks are delicious. BUT... The food unfortunately, and after consulting with multiple people, gives you diarrhea. This has only started happening in the past month. It's happening in the Emerson location too. I think they need to check in on food safety wherever they prep the product. Edit/Update: I think they've fixed the issue. I decided to try again this month and had no problems. Edit/Update: It happened again. Usually with the foods that have vegetables in them. I try to avoid those now

Allison Cornell

food was fine, but they messed up my coffee on Doordash. Ordered a Grande Blonde Vanilla Latte. HOT under the HOT section. They gave me iced. Cant drink it. Sucks. Idk man. Just double check.

Jamie Bruno

The people that work at the Starbucks are lovely. I enjoy the convenience. The drinks are delicious. BUT... The food unfortunately, and after consulting with multiple people, gives you diarrhea. This has only started happening in the past month. It's happening in the Emerson location too. I think they need to check in on food safety wherever they prep the product. Edit/Update: I think they've fixed the issue. I decided to try again this month and had no problems. Edit/Update: It happened again. Usually with the foods that have vegetables in them. I try to avoid those now

Evan Prowse

Don't get me wrong, it's a great experience all around, except for the massive amount of youths who flood the store when school or activities let out. They crowd around the pickup counter even after they've been told not to, and I didn't even see my drink until after it had been put up and announced. I'd take a picture, but that would be in poor taste... Just take my word for it.

Hit or miss. No consistency. Spend 10-20$ and never the same. And some works need attitude adjustments

This has to be the slowest starbucks store I ever been! They are robots and the one girl that doesn't stop talking while slowing down on service

I'm confused as to how they confuse "sweet vanilla cold foam" for whipped cream on my in store pick up order for a Cafe Latte? It's an iced coffee. Who puts whipped cream on an iced coffee? This is actually the second location that has done this. I'm not able to get a new one as I had it picked up and brought to me. And might I add that the sweet vanilla cold foam is an extra charge. There isn't even an option to add whipped cream in the customize section, because it's a COFFEE. Idk if they think you won't notice, or they're just too lazy to make it or what. Either way, let's not be charging people extra for something and then proceed to not give them what they paid extra for. If you don't have it, thats fine! Don't put anything on it and let just let me know that. But it's not cool to be doing that. Especially not when its happened at different locations. Not cool.

E F

This has to be the slowest starbucks store I ever been! They are robots and the one girl that doesn't stop talking while slowing down on service

Monica Smith

Hit or miss. No consistency. Spend 10-20$ and never the same. And some works need attitude adjustments

Grace Olson

I'm confused as to how they confuse "sweet vanilla cold foam" for whipped cream on my in store pick up order for a Cafe Latte? It's an iced coffee. Who puts whipped cream on an iced coffee? This is actually the second location that has done this. I'm not able to get a new one as I had it picked up and brought to me. And might I add that the sweet vanilla cold foam is an extra charge. There isn't even an option to add whipped cream in the customize section, because it's a COFFEE. Idk if they think you won't notice, or they're just too lazy to make it or what. Either way, let's not be charging people extra for something and then proceed to not give them what they paid extra for. If you don't have it, thats fine! Don't put anything on it and let just let me know that. But it's not cool to be doing that. Especially not when its happened at different locations. Not cool.

Mobile ordered at 3:28. Predicted the pickup time to be 3:36. I went in at 3:34 and waited. It took until 3:45 to get 2/5 of my order to come out. After another two minutes 4/5 were finished. I waited for twenty minutes, until 3:55. My food still wasn’t ready. I left rather than waiting. I also saw a barista go on their phone, while there were others still waiting for their order (including me.) Will not be returning.

Drinks are always inconsistent. One time I decided to say something and I got the biggest attitude. Also the female employees are very rude and not hospitable at all. You walk in there as a customer and never get treated or a friendly hello. Also they work so slow!

Don’t understand getting order 2 x wrong. Asked for hot latte and gave me iced ! Two times ordered thru Unger eats then call store to ask why the keep sending me iced coffee and rude person said nothing she can do. Hire people that want to work and have better manners !!! Westwood Starbucks has incompetent employees

Not sure what happened to this place but it's a nightmare took 30 minutes to get a simple skinny vanilla latte and that's with no one else online inside the store. Couldn't help to notice. It was filthy behind the counter. Yes they're underhanded, but the drive-through is going in reverse....

Nuria Lambert

Don’t understand getting order 2 x wrong. Asked for hot latte and gave me iced ! Two times ordered thru Unger eats then call store to ask why the keep sending me iced coffee and rude person said nothing she can do. Hire people that want to work and have better manners !!! Westwood Starbucks has incompetent employees

RJ

Not sure what happened to this place but it's a nightmare took 30 minutes to get a simple skinny vanilla latte and that's with no one else online inside the store. Couldn't help to notice. It was filthy behind the counter. Yes they're underhanded, but the drive-through is going in reverse....

E Beast

Drinks are always inconsistent. One time I decided to say something and I got the biggest attitude. Also the female employees are very rude and not hospitable at all. You walk in there as a customer and never get treated or a friendly hello. Also they work so slow!

Julia K

Mobile ordered at 3:28. Predicted the pickup time to be 3:36. I went in at 3:34 and waited. It took until 3:45 to get 2/5 of my order to come out. After another two minutes 4/5 were finished. I waited for twenty minutes, until 3:55. My food still wasn’t ready. I left rather than waiting. I also saw a barista go on their phone, while there were others still waiting for their order (including me.) Will not be returning.